市場調查報告書
商品編碼
1466238
飯店物業管理軟體市場:按功能、類型、部署和最終用戶分類 - 2024-2030 年全球預測Hotel Property Management Software Market by Function (Booking Engine, Channel Management, Lease Management), Type (Homestay Accommodation, Hotels & Resorts, Lifestyle Villages), Deployment, End User - Global Forecast 2024-2030 |
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預計2023年飯店物業管理軟體市場規模為71.5億美元,預計2024年將達79.1億美元,2030年將達到147.1億美元,複合年成長率為10.84%。
飯店物業管理軟體(HPMS)市場是一個幫助飯店和其他住宿設施管理預訂管理、客人入住/退房、房間分配、房價和申請等前台功能的解決方案。 HPMS 通常與用於客戶關係管理、收益管理和數位行銷的第三方系統整合。推動HPMS市場成長的主要因素是對即時服務的需求不斷增加、旅行和旅遊業的快速成長、雲端運算的普及、簡化高效的房地產管理業務的需求以及客戶服務的需求範例包括強化。然而,市場成長存在某些限制,例如小型設施 HPMS 的設置和維護成本較高、與基於雲端基礎的系統相關的資料安全問題以及與現有技術整合的複雜性。員工陡峭的學習曲線和適應快速變化的技術標準對於這個市場來說可能是一個巨大的挑戰。此外,新興趨勢正在為 HPMS 市場創造潛在機會。例如,開拓行動應用程式,為飯店員工提供彈性並改善賓客體驗。用於辦理入住/退房流程的非接觸式技術解決方案、透過資料分析實現的個人化賓客體驗以及對飯店營運永續性的關注是當前的機會領域。
主要市場統計 | |
---|---|
基準年[2023] | 71.5億美元 |
預測年份 [2024] | 79.1億美元 |
預測年份 [2030] | 147.1億美元 |
複合年成長率(%) | 10.84% |
特點 更多地使用通路和收益管理系統來最佳化銷售和定價
預訂引擎是任何飯店物業管理軟體的重要功能。這樣可以透過飯店網站直接預訂,無需第三方預訂網站並降低佣金成本。主要功能包括即時可用性、多語言、貨幣支援、方便用戶使用介面、安全支付處理和行動最佳化。對於庫存分佈在多個平台(例如線上旅行社、全球分銷系統和元搜尋引擎)的飯店來說,通路管理工具非常重要。該工具可以幫助您避免超額預訂並確保價格公平。
租賃管理適用於透過租賃物業營運或其業務營運包括租賃(例如會議空間或零售)的飯店和度假村。此功能可協助您追蹤承租人詳細資料、租賃條款和付款。房地產會計功能旨在處理飯店內的所有財務交易,包括預算、應付帳款/應收帳款和財務報告。準確、全面的財務管理和彙報對於任何酒店(無論大小)都至關重要。
物業檢查工具對於透過定期現場檢查和維護追蹤來維持飯店品質和服務標準至關重要。餐廳 POS(銷售點)系統管理飯店餐飲服務中的交易,包括訂單追蹤、申請和廚房業務。收益管理軟體可協助飯店預測消費者需求、動態設定房價並有效分配客房以達到最大收益。房間預訂系統可以管理和提供房間庫存,同時支援入住、退房、住宿詳細管理等業務。
飯店及度假村類型擴大使用飯店房地產管理軟體,該軟體支援多種功能。
度假租賃類別的軟體解決方案是為小型獨立經營住宿設施(例如住宿加早餐旅館和賓館)量身訂製的。這些平台促進預訂管理、客人溝通、付款處理,並提供個人化的服務來管理客人在寄宿住宿設施的體驗。連鎖飯店通常是大型飯店集團或專利權的一部分,需要全面的物業管理軟體 (PMS) 解決方案來提供集中和分散的管理功能。這些解決方案經過量身定做,可確保所有飯店的品牌一致性,同時根據當地需求提供獨特的客製化服務。提供廣泛服務和便利設施的大型飯店需要 PMS 解決方案來無縫管理其複雜的營運。此細分市場的基本功能包括先進的預訂引擎、高效的客房和服務管理、活動和會議管理工具以及推動策略決策的全面彙報和分析。中型飯店需要多功能的 PMS 解決方案來平衡高級功能、易用性和成本效率。關鍵要求包括高效的前台業務、庫存管理、用於輔助服務的整合 POS 系統以及線上預訂功能。小型飯店(例如精品飯店)優先考慮使用者友好且價格實惠的 PMS 選項,這些選項涵蓋了必要的業務,而沒有不必要的複雜性。重點包括簡化的入住/退房流程、基本的賓客管理、直接預訂工具和易於理解的報告功能。大型飯店的 PMS 專注於客房和預訂管理,包括水療中心、高爾夫球場、多個餐飲設施、娛樂服務等的整合解決方案。我們專注於透過客戶關係管理 (CRM) 整合、即時資料分析和用於賓客互動的行動應用程式提供個人化的賓客體驗。 Lifestyle Village HPMS 解決方案針對退休社區和生活方式村,專注於居住者管理、設施預訂、維護計劃和社區參與功能。在碼頭,我們協助管理船隻和遊艇的停靠、儲存和服務,提高營運效率。汽車旅館和旅館的軟體專注於簡化房間預訂、客人入住/退房、家政安排和申請業務。飯店物業管理軟體解決方案提供管理露營地和房車公園的功能,包括預訂管理、站點測繪和維護追蹤。我們的目標是簡化預訂流程並改善客人的露營體驗。飯店式公寓將舒適的生活空間與豪華飯店設施以及飯店物業管理相結合,以實現營運最佳化,包括整合預訂管理、維護和客房服務協調、增強的賓客體驗以及財務和績效報告軟體(HPMS)的案例數量。
部署:對簡單且高效的雲端解決方案的需求不斷成長
雲端配置是指提供飯店物業管理軟體 (PMS) 作為託管在供應商伺服器上並透過網際網路存取的服務。這種模型通常稱為 SaaS(軟體即服務),可提供更靈活、擴充性且通常更具成本效益的解決方案。本地意味著使用安裝在飯店電腦伺服器上的飯店 PMS。儘管這種模式需要更多的IT基礎設施初始投資,但旅館經營者可以完全控制資料,並且通常允許更大程度的客製化。
最終用戶:由於提供可自訂的功能,精品酒店的需求不斷成長
精品酒店依靠物業管理軟體來高效管理住宿,並確保從預訂到結帳的無縫住宿體驗。 PMS 系統可協助您建立個人化的住宿計劃、管理忠誠度計劃以及簡化客房服務和維護計劃,所有這些對於保持精品飯店的吸引力和接待環境至關重要。商務旅館的飯店物業管理軟體對於最佳化入住/退房流程、與會議設施管理整合以及確保高速網路存取和以商務為中心的設施至關重要。物業管理軟體對於管理公司帳戶、管理活動房間以及產生詳細報告以幫助制定策略決策以提高旅客滿意度和忠誠度至關重要。度假村和水療中心使用飯店物業管理軟體來安排各種服務和設施,幫助客人放鬆身心並恢復活力。從管理水療和健康預訂到協調活動和遊覽,物業管理軟體對於這些設施的高效運作至關重要。執行即時排程、管理水療服務的設備庫存、協調賓客交通並記錄賓客偏好,以便您照顧好每一個細節。適用於度假村和水療中心的飯店物業管理軟體可根據季節性和運轉率管理客房和服務的動態定價,從而最大限度地提高收益並改善賓客體驗。
區域洞察
由於酒店業的規模和高科技的採用,以美國和加拿大為首的美洲地區對酒店物業管理軟體的需求正在增加。美國市場已經成熟,客戶正在尋求高度整合的解決方案,以簡化營運並改善賓客體驗。加拿大酒店經營者同樣更注重成本效益和擴充性,反映了該地區謹慎和前瞻性的購買習慣。在中國、日本和印度等國家,旅館業正在迅速擴張,對飯店物業管理系統的需求也迅速增加。在中國,隨著智慧型手機的普及擴大,重點是行動整合和數位解決方案。在日本,軟體的準確性和可靠性更受青睞,以符合高標準的服務。印度酒店業正在快速發展,並且更加重視為越來越多的中小型酒店提供經濟實惠且可擴展的解決方案。在歐盟,強調遵守一般資料保護規範 (GDPR) 等法規,這對軟體管理選擇有重大影響。在中東,豪華酒店和度假村正在實施先進的系統以提供完美的服務。非洲是一個多元化的市場,旅館經營者擴大尋求經濟高效且強大的軟體解決方案來有效管理其營運。
FPNV定位矩陣
FPNV 定位矩陣對於評估飯店物業管理軟體市場至關重要。我們檢視與業務策略和產品滿意度相關的關鍵指標,以對供應商進行全面評估。這種深入的分析使用戶能夠根據自己的要求做出明智的決策。根據評估,供應商被分為四個成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可對飯店物業管理軟體市場供應商的現狀進行深入而詳細的研究。全面比較和分析供應商在整體收益、基本客群和其他關鍵指標方面的貢獻,以便更好地了解公司的績效及其在爭奪市場佔有率時面臨的挑戰。此外,該分析還提供了對該行業競爭特徵的寶貴見解,包括在研究基準年觀察到的累積、分散主導地位和合併特徵等因素。詳細程度的提高使供應商能夠做出更明智的決策並制定有效的策略,從而在市場上獲得競爭優勢。
1. 市場滲透率:提供有關主要企業所服務的市場的全面資訊。
2. 市場開拓:我們深入研究利潤豐厚的新興市場,並分析其在成熟細分市場的滲透率。
3. 市場多元化:提供有關新產品發布、開拓地區、最新發展和投資的詳細資訊。
4.競爭評估與資訊:對主要企業的市場佔有率、策略、產品、認證、監管狀況、專利狀況、製造能力等進行全面評估。
5. 產品開發與創新:提供對未來技術、研發活動和突破性產品開發的見解。
1.飯店物業管理軟體市場的市場規模及預測是多少?
2.在飯店物業管理軟體市場的預測期間內,有哪些產品、細分市場、應用程式和領域需要考慮投資?
3.飯店物業管理軟體市場的技術趨勢和法規結構是什麼?
4.飯店物業管理軟體市場主要供應商的市場佔有率為何?
5.進入飯店物業管理軟體市場的合適型態和策略手段是什麼?
[193 Pages Report] The Hotel Property Management Software Market size was estimated at USD 7.15 billion in 2023 and expected to reach USD 7.91 billion in 2024, at a CAGR 10.84% to reach USD 14.71 billion by 2030.
The hotel property management software (HPMS) market comprises businesses and solutions that assist hotels and other lodging facilities administer front-office capabilities, such as reservation management, guest check-in/check-out, room assignment, and room rates and billing. HPMS often integrates with third-party systems for customer relationship management, revenue management, and digital marketing. Key factors propelling the growth of the HPMS market include the increasing demand for real-time services, a surge in travel and tourism, the proliferation of cloud computing, the need for streamlined and efficient property management practices, and enhancements in customer service. However, certain limitations challenge the market's growth, including high setup and maintenance costs of HPMS for smaller properties, data security concerns related to cloud-based systems, and integration complexities with existing technologies. A steep learning curve for staff and adapting to rapidly changing technology standards can be formidable challenges for this market. Furthermore, emerging trends present potential opportunities within the HPMS market, such as developing mobile applications that provide greater flexibility for hotel staff and enhance guest experiences. Contactless technology solutions for check-in/out processes, personalized guest experiences through data analytics, and a focus on sustainability in hotel operations are current areas of opportunity.
KEY MARKET STATISTICS | |
---|---|
Base Year [2023] | USD 7.15 billion |
Estimated Year [2024] | USD 7.91 billion |
Forecast Year [2030] | USD 14.71 billion |
CAGR (%) | 10.84% |
Function: Growing utilization of channel and revenue management systems to optimize sales and pricing
The booking engine is a crucial feature for any hotel property management software. It enables direct reservations through a hotel's website, eliminating the necessity for third-party booking sites and reducing commission expenses. Key functionalities include real-time availability, multi-language, and currency support, user-friendly interfaces, secure payment processing, and mobile optimization. Channel management tools are critical for hotels that distribute their inventory across multiple platforms, such as online travel agencies, global distribution systems, and metasearch engines. This tool helps in avoiding overbookings and ensures rate parity.
Lease management is pertinent for hotels and resorts that operate on leased properties or include leasing in their business operations, such as conference spaces and retail shops. This function helps in tracking lessee details, lease terms, and payments. Property accounting functionality is designed to handle all financial transactions within the hotel, including budgeting, accounts payable/receivable, and financial reporting. It proves crucial for any hotel of any size, requiring accurate and comprehensive financial controls and reporting.
Property Inspection tools are vital for maintaining a hotel's quality and service standards through regular site inspections and maintenance tracking. Restaurant point of sale (POS) systems manage transactions in hotel dining services, including order tracking, billing, and kitchen operations. Revenue management software helps hotels predict consumer demand, set room rates dynamically, and allocate rooms effectively to maximize revenue. Room reservation systems allow for managing and giving room inventory while assisting staff with operations such as check-ins and check-outs and managing stay details.
Type: Increasing use of hotel property management software in hotels & resorts to handle various functionalities
Software solutions in the homestay accommodation category are tailored to small-scale, privately-owned accommodations such as bed & breakfasts and guest houses. These platforms facilitate booking management, guest communication, and payment processing, offering a personal touch to manage guest experiences in homestay accommodations. Chain hotels, often part of a larger hotel group or franchise, require comprehensive property management software (PMS) solutions that offer centralized control and distributed management capabilities. These solutions are tailored to ensure brand consistency across all properties while enabling unique customization for local needs. Large hotels, featuring a wide range of services and amenities, demand PMS solutions that seamlessly manage complex operations. Essential functionalities for this segment include advanced booking engines, efficient room and service management, event and conference management tools, and comprehensive reporting and analytics to drive strategic decisions. Medium-sized hotels need versatile PMS solutions that balance advanced features, usability, and cost-efficiency. Key requirements include efficient front desk operations, inventory management, integrated POS systems for ancillary services, and online booking capabilities. Small hotels, including boutique properties, prioritize user-friendly and affordable PMS options that cover essential operations without unnecessary complexity. Important aspects are streamlined check-in/check-out processes, basic guest management, direct booking tools, and straightforward reporting features. The PMS of very large hotels focuses on managing rooms and reservations to include integrated solutions for spas, golf courses, multiple dining venues, and entertainment services. The focus is on delivering a personalized guest experience through customer relationship management (CRM) integrations, real-time data analytics, and mobile applications for guest interactions. Targeted at retirement communities and lifestyle villages, lifestyle villages HPMS solutions focus on resident management, facilities booking, maintenance scheduling, and community engagement functionalities. In the marina, the software helps manage docking, storage, and services for boats and yachts, enhancing operational efficiency. Software for motels and lodges focuses on streamlining operations such as room bookings, guest check-in/out, housekeeping schedules, and billing. Hotel property management software solutions offer features for managing campgrounds and RV parks, including reservation management, site mapping, and maintenance tracking. They aim to simplify the booking process and improve the guest camping experience. Serviced apartments, which blend the comfort of residential living with the luxury of hotel amenities, increasingly leverage hotel property management software (HPMS) to optimize their operations, including integrated booking management, maintenance & housekeeping coordination, guest experience enhancement, and financial and performance reporting.
Deployment: Expanding demand for on-cloud solutions due to its ease and efficiency
On-cloud deployment refers to the delivery of hotel property management software (PMS) as a service hosted on the provider's servers and accessed through the Internet. This model, commonly known as Software-as-a-Service (SaaS), allows for more flexible, scalable, and often more cost-effective solutions. On-premises deployment denotes using Hotel PMS installed on the hotel's computer servers. This model requires a more significant initial investment in IT infrastructure, and it gives the hoteliers complete control over their data and often a higher level of customization.
End User: Rising demand in boutique hotels owing to customizable features offered
Boutique hotels leverage property management software to manage room bookings efficiently, ensuring a seamless guest experience from reservation to check-out. PMS systems aid in crafting personalized deals, managing loyalty programs, and streamlining housekeeping and maintenance schedules, all of which are critical for maintaining the unique charm and high standards expected in boutique hospitality environments. Hotel property management software in business hotels is pivotal in optimizing check-in/check-out processes, integrating with conference facility management, and ensuring high-speed internet access and availability of business-centric amenities. Property management software is crucial for managing corporate accounts, facilitating room block management for events, and providing detailed reporting that can help in strategic decision-making to improve business traveler satisfaction and loyalty. Resorts and spas use hotel property management software to arrange extensive services and amenities to ensure guests' relaxing and rejuvenating experiences. Property management software is vital for the efficient operation of these establishments, from managing spa and wellness appointments to coordinating activities and excursions. They enable real-time scheduling, manage inventory of necessary supplies for spa services, coordinate guest transportation services, and ensure that guest preferences are noted and accommodated to the finest detail. Hotel property management software in resorts and spas helps manage dynamic pricing for rooms and services based on seasonality and occupancy rates, maximizing revenue and enhancing the guest experience.
Regional Insights
In the Americas, with the United States and Canada at the forefront, there is a heightened demand for hotel property management software due to the large hospitality industry and a high rate of technology adoption. The U.S. market is mature, with customers seeking advanced, integrated solutions that streamline operations and enhance guest experiences. Canadian hoteliers are similarly inclined with a tighter focus on cost-effectiveness and scalability, reflecting the region's cautious and progressive purchasing behavior. Countries such as China, Japan, and India are experiencing rapid expansion in the hospitality sector, leading to surging demands for hotel property management systems. In China, the market is growing with an emphasis on mobile integration and digital solutions due to widespread smartphone usage. Japan prefers precision and reliability in software to match its high service standards. India's hotel industry is burgeoning, focusing more on affordable, scalable solutions for its growing number of small and medium-sized hotels. Within the EU, there is a strong emphasis on compliance with regulations such as the General Data Protection Regulation (GDPR), which significantly impacts software management choice. The Middle East observes luxury hotels and resorts adopting advanced systems for impeccable service delivery. Africa is characterized by a diverse market with an emerging segment of hoteliers seeking cost-effective yet robust software solutions to manage operations efficiently.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the Hotel Property Management Software Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the Hotel Property Management Software Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the Hotel Property Management Software Market, highlighting leading vendors and their innovative profiles. These include Agilysys, Inc., ASSD GmbH, Atulyam Hotelline Solutions Pvt. Ltd, AxisRooms Travel Distribution Pvt. Ltd., Care Internet Services B.V., Cisco Systems, Inc., Cloudbeds, FCS Computer Systems, Finner PMS, Grace Software, Inc., Hallisoft, hoteliga international Sp. z o.o., Hotelogix India Pvt. Ltd, HotelTime Solutions a.s., Huawei Technologies Co. Ltd., IDS Next Business Solutions Pvt. Ltd., Infor by Koch Industries, Inc., InnQuest Software, innRoad Hotel Management Software, International Business Machines Corporation, IRIS Software Systems Ltd., Johnson Controls International PLC, Mews Systems B.V, Nobeds, Oracle Corporation, ResNexus, Revpar Guru Inc., RMS Cloud, Salesforce, Inc., SAP SE, Shiji Group, Sirvoy Limited, Stayntouch Inc., ThinkReservations, WebRezPro, and Yanolja Co., Ltd..
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the Hotel Property Management Software Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the Hotel Property Management Software Market?
3. What are the technology trends and regulatory frameworks in the Hotel Property Management Software Market?
4. What is the market share of the leading vendors in the Hotel Property Management Software Market?
5. Which modes and strategic moves are suitable for entering the Hotel Property Management Software Market?
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