The Global Managed Learning Service Market size is expected to reach $7.8 billion by 2031, rising at a market growth of 10.1% CAGR during the forecast period.
With the dynamic nature of consumer preferences and retail trends, continuous learning is crucial. Consumer goods and retail organizations rely heavily on well-trained sales associates and customer service representatives to enhance customer satisfaction, drive sales conversions, and build brand loyalty. The consumer goods & retail segment held nearly 1/5th revenue share in the market in 2023. Managed Learning Services providers offer customized training programs that equip frontline staff with product knowledge, sales techniques, customer interaction skills, and service excellence.
Organizations face constant pressure to adapt to technological advancements, market changes, and new regulations in a rapidly evolving business environment. Training and development programs are crucial for upskilling employees and maintaining workforce agility. Managed learning service providers specialize in designing and delivering tailored training solutions that address specific skill gaps and organizational objectives, ensuring that employees are prepared to tackle present and future challenges effectively. Thus, increasing demand for training and development is driving the market's growth.
Moreover, the increasing prevalence of freelancers and gig workers requires continuous skill development and certification. MLS providers are tapping into this market by offering flexible, on-demand learning solutions that cater to the unique needs of freelancers who require ongoing training to remain competitive. Managed learning services providers cater to this need by offering flexible, on-demand training solutions that allow freelancers to update their skills, acquire certifications, and expand their knowledge base according to industry demands. Therefore, the rise of the gig economy and freelancers is propelling the market's growth.
However, Client organizations often have diverse IT environments comprising systems, databases, and applications. MLS providers must ensure seamless integration with these existing technologies to deliver a cohesive learning experience. Compatibility issues may arise when MLS platforms need to interface with legacy systems or proprietary software solutions. Transferring large volumes of training data from client systems to MLS platforms can be complex and time-consuming. MLS providers must ensure data integrity, accuracy, and security during migration. Compatibility issues between different LMS platforms or versions can complicate integration efforts. In conclusion, the Complexity of Integration is hindering the market's growth.
Type Outlook
Based on type, the market is divided into sourcing external training, L&D administration, supplier management, and others. The L&D administration segment acquired 25% revenue share in the market in 2023. As organizations grow in size and scale, the complexity of managing learning and development activities increases. L&D administration within managed learning services offers specialized expertise and systems to streamline the administration, coordination, and delivery of training programs.
Enterprise Size Outlook
On the basis of enterprise size, the market is segmented into small & medium enterprises and large enterprises. In 2023, the small & medium enterprises segment attained 25% revenue share in the market. SMEs often have limited resources and budgets for developing and delivering comprehensive training programs internally. Managed Learning Services providers offer cost-effective solutions by leveraging economies of scale, shared resources, and scalable platforms that reduce upfront investment costs and operational expenses associated with training.
Delivery Mode Outlook
Based on delivery mode, the market is categorized into instructor-led training, distance learning, and blended training. In 2023, the instructor-led training segment registered 49% revenue share in the market. Instructor-led training provides a personalized learning experience where participants can interact directly with instructors, ask questions, and receive immediate feedback. This direct engagement fosters a deeper understanding of complex topics, enhances knowledge retention, and promotes active participation among learners.
Industry Vertical Outlook
Based on industry vertical, the managed learning service market is divided into Banking, Financial Services, and Insurance (BFSI), consumer goods & retail, telecommunications & IT, healthcare, education, and others. The telecommunications & IT segment attained 26% revenue share in the market in 2023. Telecommunications and IT sectors are characterized by rapid technological advancements and continuous innovation. Managed Learning Services providers offer specialized training programs that keep employees updated with the latest technologies, tools, and methodologies required to support digital transformation initiatives, network upgrades, cybersecurity measures, and emerging trends such as 5G, cloud computing, and IoT.
Regional Outlook
Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America region witnessed the maximum revenue share in the market in 2023. North America boasts robust technological infrastructure, including high-speed internet connectivity, widespread adoption of digital learning platforms, and advanced communication technologies. Managed Learning Services providers leverage this infrastructure to deliver scalable, innovative, and interactive learning solutions that cater to diverse organizational requirements.
List of Key Companies Profiled
- Schouten & Nelissen B.V.
- Capita Plc (Chartered Institute of Public Finance and Accountancy)
- Learning Tree International, Inc.
- TTEC Holdings, Inc.
- Infopro Learning, Inc.
- Hemsley Fraser Group Ltd. (Demos Group)
- Learning Technologies Group Plc
- Wahoo Learning Limited
- The Training Associates Corporation
Global Managed Learning Service Market Report Segmentation
By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
By Delivery Mode
- Instructor-Led Training
- Distance Learning
- Blended Training
By Type
- Sourcing External Training
- L&D Administration
- Supplier Management
- Others
By Industry Vertical
- Telecommunications & IT
- Education
- Consumer Goods & Retail
- Healthcare
- Banking, Financial Services, & Insurance (BFSI)
- Others
By Geography
- North America
- US
- Canada
- Mexico
- Rest of North America
- Europe
- Germany
- UK
- France
- Russia
- Spain
- Italy
- Rest of Europe
- Asia Pacific
- China
- Japan
- India
- South Korea
- Singapore
- Australia
- Rest of Asia Pacific
- LAMEA
- Brazil
- Argentina
- UAE
- Saudi Arabia
- South Africa
- Nigeria
- Rest of LAMEA
Table of Contents
Chapter 1. Market Scope & Methodology
- 1.1 Market Definition
- 1.2 Objectives
- 1.3 Market Scope
- 1.4 Segmentation
- 1.4.1 Global Managed Learning Service Market, by Enterprise Size
- 1.4.2 Global Managed Learning Service Market, by Delivery Mode
- 1.4.3 Global Managed Learning Service Market, by Type
- 1.4.4 Global Managed Learning Service Market, by Industry Vertical
- 1.4.5 Global Managed Learning Service Market, by Geography
- 1.5 Methodology for the research
Chapter 2. Market at a Glance
Chapter 3. Market Overview
- 3.1 Introduction
- 3.1.1 Overview
- 3.1.1.1 Market Composition and Scenario
- 3.2 Key Factors Impacting the Market
- 3.2.1 Market Drivers
- 3.2.2 Market Restraints
- 3.2.3 Market Opportunities
- 3.2.4 Market Challenges
- 3.3 Porter Five Forces Analysis
Chapter 4. Global Managed Learning Service Market by Enterprise Size
- 4.1 Global Large Enterprises Market by Region
- 4.2 Global Small & Medium Enterprises Market by Region
Chapter 5. Global Managed Learning Service Market by Delivery Mode
- 5.1 Global Instructor-Led Training Market by Region
- 5.2 Global Distance Learning Market by Region
- 5.3 Global Blended Training Market by Region
Chapter 6. Global Managed Learning Service Market by Type
- 6.1 Global Sourcing External Training Market by Region
- 6.2 Global L&D Administration Market by Region
- 6.3 Global Supplier Management Market by Region
- 6.4 Global Others Market by Region
Chapter 7. Global Managed Learning Service Market by Industry Vertical
- 7.1 Global Telecommunications & IT Market by Region
- 7.2 Global Education Market by Region
- 7.3 Global Consumer Goods & Retail Market by Region
- 7.4 Global Healthcare Market by Region
- 7.5 Global Banking, Financial Services, & Insurance (BFSI) Market by Region
- 7.6 Global Others Market by Region
Chapter 8. Global Managed Learning Service Market by Region
- 8.1 North America Managed Learning Service Market
- 8.1.1 North America Managed Learning Service Market by Enterprise Size
- 8.1.1.1 North America Large Enterprises Market by Region
- 8.1.1.2 North America Small & Medium Enterprises Market by Region
- 8.1.2 North America Managed Learning Service Market by Delivery Mode
- 8.1.2.1 North America Instructor-Led Training Market by Country
- 8.1.2.2 North America Distance Learning Market by Country
- 8.1.2.3 North America Blended Training Market by Country
- 8.1.3 North America Managed Learning Service Market by Type
- 8.1.3.1 North America Sourcing External Training Market by Country
- 8.1.3.2 North America L&D Administration Market by Country
- 8.1.3.3 North America Supplier Management Market by Country
- 8.1.3.4 North America Others Market by Country
- 8.1.4 North America Managed Learning Service Market by Industry Vertical
- 8.1.4.1 North America Telecommunications & IT Market by Country
- 8.1.4.2 North America Education Market by Country
- 8.1.4.3 North America Consumer Goods & Retail Market by Country
- 8.1.4.4 North America Healthcare Market by Country
- 8.1.4.5 North America Banking, Financial Services, & Insurance (BFSI) Market by Country
- 8.1.4.6 North America Others Market by Country
- 8.1.5 North America Managed Learning Service Market by Country
- 8.1.5.1 US Managed Learning Service Market
- 8.1.5.1.1 US Managed Learning Service Market by Enterprise Size
- 8.1.5.1.2 US Managed Learning Service Market by Delivery Mode
- 8.1.5.1.3 US Managed Learning Service Market by Type
- 8.1.5.1.4 US Managed Learning Service Market by Industry Vertical
- 8.1.5.2 Canada Managed Learning Service Market
- 8.1.5.2.1 Canada Managed Learning Service Market by Enterprise Size
- 8.1.5.2.2 Canada Managed Learning Service Market by Delivery Mode
- 8.1.5.2.3 Canada Managed Learning Service Market by Type
- 8.1.5.2.4 Canada Managed Learning Service Market by Industry Vertical
- 8.1.5.3 Mexico Managed Learning Service Market
- 8.1.5.3.1 Mexico Managed Learning Service Market by Enterprise Size
- 8.1.5.3.2 Mexico Managed Learning Service Market by Delivery Mode
- 8.1.5.3.3 Mexico Managed Learning Service Market by Type
- 8.1.5.3.4 Mexico Managed Learning Service Market by Industry Vertical
- 8.1.5.4 Rest of North America Managed Learning Service Market
- 8.1.5.4.1 Rest of North America Managed Learning Service Market by Enterprise Size
- 8.1.5.4.2 Rest of North America Managed Learning Service Market by Delivery Mode
- 8.1.5.4.3 Rest of North America Managed Learning Service Market by Type
- 8.1.5.4.4 Rest of North America Managed Learning Service Market by Industry Vertical
- 8.2 Europe Managed Learning Service Market
- 8.2.1 Europe Managed Learning Service Market by Enterprise Size
- 8.2.1.1 Europe Large Enterprises Market by Country
- 8.2.1.2 Europe Small & Medium Enterprises Market by Country
- 8.2.2 Europe Managed Learning Service Market by Delivery Mode
- 8.2.2.1 Europe Instructor-Led Training Market by Country
- 8.2.2.2 Europe Distance Learning Market by Country
- 8.2.2.3 Europe Blended Training Market by Country
- 8.2.3 Europe Managed Learning Service Market by Type
- 8.2.3.1 Europe Sourcing External Training Market by Country
- 8.2.3.2 Europe L&D Administration Market by Country
- 8.2.3.3 Europe Supplier Management Market by Country
- 8.2.3.4 Europe Others Market by Country
- 8.2.4 Europe Managed Learning Service Market by Industry Vertical
- 8.2.4.1 Europe Telecommunications & IT Market by Country
- 8.2.4.2 Europe Education Market by Country
- 8.2.4.3 Europe Consumer Goods & Retail Market by Country
- 8.2.4.4 Europe Healthcare Market by Country
- 8.2.4.5 Europe Banking, Financial Services, & Insurance (BFSI) Market by Country
- 8.2.4.6 Europe Others Market by Country
- 8.2.5 Europe Managed Learning Service Market by Country
- 8.2.5.1 Germany Managed Learning Service Market
- 8.2.5.1.1 Germany Managed Learning Service Market by Enterprise Size
- 8.2.5.1.2 Germany Managed Learning Service Market by Delivery Mode
- 8.2.5.1.3 Germany Managed Learning Service Market by Type
- 8.2.5.1.4 Germany Managed Learning Service Market by Industry Vertical
- 8.2.5.2 UK Managed Learning Service Market
- 8.2.5.2.1 UK Managed Learning Service Market by Enterprise Size
- 8.2.5.2.2 UK Managed Learning Service Market by Delivery Mode
- 8.2.5.2.3 UK Managed Learning Service Market by Type
- 8.2.5.2.4 UK Managed Learning Service Market by Industry Vertical
- 8.2.5.3 France Managed Learning Service Market
- 8.2.5.3.1 France Managed Learning Service Market by Enterprise Size
- 8.2.5.3.2 France Managed Learning Service Market by Delivery Mode
- 8.2.5.3.3 France Managed Learning Service Market by Type
- 8.2.5.3.4 France Managed Learning Service Market by Industry Vertical
- 8.2.5.4 Russia Managed Learning Service Market
- 8.2.5.4.1 Russia Managed Learning Service Market by Enterprise Size
- 8.2.5.4.2 Russia Managed Learning Service Market by Delivery Mode
- 8.2.5.4.3 Russia Managed Learning Service Market by Type
- 8.2.5.4.4 Russia Managed Learning Service Market by Industry Vertical
- 8.2.5.5 Spain Managed Learning Service Market
- 8.2.5.5.1 Spain Managed Learning Service Market by Enterprise Size
- 8.2.5.5.2 Spain Managed Learning Service Market by Delivery Mode
- 8.2.5.5.3 Spain Managed Learning Service Market by Type
- 8.2.5.5.4 Spain Managed Learning Service Market by Industry Vertical
- 8.2.5.6 Italy Managed Learning Service Market
- 8.2.5.6.1 Italy Managed Learning Service Market by Enterprise Size
- 8.2.5.6.2 Italy Managed Learning Service Market by Delivery Mode
- 8.2.5.6.3 Italy Managed Learning Service Market by Type
- 8.2.5.6.4 Italy Managed Learning Service Market by Industry Vertical
- 8.2.5.7 Rest of Europe Managed Learning Service Market
- 8.2.5.7.1 Rest of Europe Managed Learning Service Market by Enterprise Size
- 8.2.5.7.2 Rest of Europe Managed Learning Service Market by Delivery Mode
- 8.2.5.7.3 Rest of Europe Managed Learning Service Market by Type
- 8.2.5.7.4 Rest of Europe Managed Learning Service Market by Industry Vertical
- 8.3 Asia Pacific Managed Learning Service Market
- 8.3.1 Asia Pacific Managed Learning Service Market by Enterprise Size
- 8.3.1.1 Asia Pacific Large Enterprises Market by Country
- 8.3.1.2 Asia Pacific Small & Medium Enterprises Market by Country
- 8.3.2 Asia Pacific Managed Learning Service Market by Delivery Mode
- 8.3.2.1 Asia Pacific Instructor-Led Training Market by Country
- 8.3.2.2 Asia Pacific Distance Learning Market by Country
- 8.3.2.3 Asia Pacific Blended Training Market by Country
- 8.3.3 Asia Pacific Managed Learning Service Market by Type
- 8.3.3.1 Asia Pacific Sourcing External Training Market by Country
- 8.3.3.2 Asia Pacific L&D Administration Market by Country
- 8.3.3.3 Asia Pacific Supplier Management Market by Country
- 8.3.3.4 Asia Pacific Others Market by Country
- 8.3.4 Asia Pacific Managed Learning Service Market by Industry Vertical
- 8.3.4.1 Asia Pacific Telecommunications & IT Market by Country
- 8.3.4.2 Asia Pacific Education Market by Country
- 8.3.4.3 Asia Pacific Consumer Goods & Retail Market by Country
- 8.3.4.4 Asia Pacific Healthcare Market by Country
- 8.3.4.5 Asia Pacific Banking, Financial Services, & Insurance (BFSI) Market by Country
- 8.3.4.6 Asia Pacific Others Market by Country
- 8.3.5 Asia Pacific Managed Learning Service Market by Country
- 8.3.5.1 China Managed Learning Service Market
- 8.3.5.1.1 China Managed Learning Service Market by Enterprise Size
- 8.3.5.1.2 China Managed Learning Service Market by Delivery Mode
- 8.3.5.1.3 China Managed Learning Service Market by Type
- 8.3.5.1.4 China Managed Learning Service Market by Industry Vertical
- 8.3.5.2 Japan Managed Learning Service Market
- 8.3.5.2.1 Japan Managed Learning Service Market by Enterprise Size
- 8.3.5.2.2 Japan Managed Learning Service Market by Delivery Mode
- 8.3.5.2.3 Japan Managed Learning Service Market by Type
- 8.3.5.2.4 Japan Managed Learning Service Market by Industry Vertical
- 8.3.5.3 India Managed Learning Service Market
- 8.3.5.3.1 India Managed Learning Service Market by Enterprise Size
- 8.3.5.3.2 India Managed Learning Service Market by Delivery Mode
- 8.3.5.3.3 India Managed Learning Service Market by Type
- 8.3.5.3.4 India Managed Learning Service Market by Industry Vertical
- 8.3.5.4 South Korea Managed Learning Service Market
- 8.3.5.4.1 South Korea Managed Learning Service Market by Enterprise Size
- 8.3.5.4.2 South Korea Managed Learning Service Market by Delivery Mode
- 8.3.5.4.3 South Korea Managed Learning Service Market by Type
- 8.3.5.4.4 South Korea Managed Learning Service Market by Industry Vertical
- 8.3.5.5 Singapore Managed Learning Service Market
- 8.3.5.5.1 Singapore Managed Learning Service Market by Enterprise Size
- 8.3.5.5.2 Singapore Managed Learning Service Market by Delivery Mode
- 8.3.5.5.3 Singapore Managed Learning Service Market by Type
- 8.3.5.5.4 Singapore Managed Learning Service Market by Industry Vertical
- 8.3.5.6 Australia Managed Learning Service Market
- 8.3.5.6.1 Australia Managed Learning Service Market by Enterprise Size
- 8.3.5.6.2 Australia Managed Learning Service Market by Delivery Mode
- 8.3.5.6.3 Australia Managed Learning Service Market by Type
- 8.3.5.6.4 Australia Managed Learning Service Market by Industry Vertical
- 8.3.5.7 Rest of Asia Pacific Managed Learning Service Market
- 8.3.5.7.1 Rest of Asia Pacific Managed Learning Service Market by Enterprise Size
- 8.3.5.7.2 Rest of Asia Pacific Managed Learning Service Market by Delivery Mode
- 8.3.5.7.3 Rest of Asia Pacific Managed Learning Service Market by Type
- 8.3.5.7.4 Rest of Asia Pacific Managed Learning Service Market by Industry Vertical
- 8.4 LAMEA Managed Learning Service Market
- 8.4.1 LAMEA Managed Learning Service Market by Enterprise Size
- 8.4.1.1 LAMEA Large Enterprises Market by Country
- 8.4.1.2 LAMEA Small & Medium Enterprises Market by Country
- 8.4.2 LAMEA Managed Learning Service Market by Delivery Mode
- 8.4.2.1 LAMEA Instructor-Led Training Market by Country
- 8.4.2.2 LAMEA Distance Learning Market by Country
- 8.4.2.3 LAMEA Blended Training Market by Country
- 8.4.3 LAMEA Managed Learning Service Market by Type
- 8.4.3.1 LAMEA Sourcing External Training Market by Country
- 8.4.3.2 LAMEA L&D Administration Market by Country
- 8.4.3.3 LAMEA Supplier Management Market by Country
- 8.4.3.4 LAMEA Others Market by Country
- 8.4.4 LAMEA Managed Learning Service Market by Industry Vertical
- 8.4.4.1 LAMEA Telecommunications & IT Market by Country
- 8.4.4.2 LAMEA Education Market by Country
- 8.4.4.3 LAMEA Consumer Goods & Retail Market by Country
- 8.4.4.4 LAMEA Healthcare Market by Country
- 8.4.4.5 LAMEA Banking, Financial Services, & Insurance (BFSI) Market by Country
- 8.4.4.6 LAMEA Others Market by Country
- 8.4.5 LAMEA Managed Learning Service Market by Country
- 8.4.5.1 Brazil Managed Learning Service Market
- 8.4.5.1.1 Brazil Managed Learning Service Market by Enterprise Size
- 8.4.5.1.2 Brazil Managed Learning Service Market by Delivery Mode
- 8.4.5.1.3 Brazil Managed Learning Service Market by Type
- 8.4.5.1.4 Brazil Managed Learning Service Market by Industry Vertical
- 8.4.5.2 Argentina Managed Learning Service Market
- 8.4.5.2.1 Argentina Managed Learning Service Market by Enterprise Size
- 8.4.5.2.2 Argentina Managed Learning Service Market by Delivery Mode
- 8.4.5.2.3 Argentina Managed Learning Service Market by Type
- 8.4.5.2.4 Argentina Managed Learning Service Market by Industry Vertical
- 8.4.5.3 UAE Managed Learning Service Market
- 8.4.5.3.1 UAE Managed Learning Service Market by Enterprise Size
- 8.4.5.3.2 UAE Managed Learning Service Market by Delivery Mode
- 8.4.5.3.3 UAE Managed Learning Service Market by Type
- 8.4.5.3.4 UAE Managed Learning Service Market by Industry Vertical
- 8.4.5.4 Saudi Arabia Managed Learning Service Market
- 8.4.5.4.1 Saudi Arabia Managed Learning Service Market by Enterprise Size
- 8.4.5.4.2 Saudi Arabia Managed Learning Service Market by Delivery Mode
- 8.4.5.4.3 Saudi Arabia Managed Learning Service Market by Type
- 8.4.5.4.4 Saudi Arabia Managed Learning Service Market by Industry Vertical
- 8.4.5.5 South Africa Managed Learning Service Market
- 8.4.5.5.1 South Africa Managed Learning Service Market by Enterprise Size
- 8.4.5.5.2 South Africa Managed Learning Service Market by Delivery Mode
- 8.4.5.5.3 South Africa Managed Learning Service Market by Type
- 8.4.5.5.4 South Africa Managed Learning Service Market by Industry Vertical
- 8.4.5.6 Nigeria Managed Learning Service Market
- 8.4.5.6.1 Nigeria Managed Learning Service Market by Enterprise Size
- 8.4.5.6.2 Nigeria Managed Learning Service Market by Delivery Mode
- 8.4.5.6.3 Nigeria Managed Learning Service Market by Type
- 8.4.5.6.4 Nigeria Managed Learning Service Market by Industry Vertical
- 8.4.5.7 Rest of LAMEA Managed Learning Service Market
- 8.4.5.7.1 Rest of LAMEA Managed Learning Service Market by Enterprise Size
- 8.4.5.7.2 Rest of LAMEA Managed Learning Service Market by Delivery Mode
- 8.4.5.7.3 Rest of LAMEA Managed Learning Service Market by Type
- 8.4.5.7.4 Rest of LAMEA Managed Learning Service Market by Industry Vertical
Chapter 9. Company Profiles
- 9.1 Schouten & Nelissen B.V.
- 9.2 Capita Plc (Chartered Institute of Public Finance and Accountancy)
- 9.2.1 Company Overview
- 9.2.2 Financial Analysis
- 9.2.3 Segmental and Regional Analysis
- 9.2.4 Recent strategies and developments:
- 9.2.4.1 Partnerships, Collaborations, and Agreements:
- 9.3 Learning Tree International, Inc.
- 9.4 TTEC Holdings, Inc.
- 9.4.1 Company Overview
- 9.4.2 Financial Analysis
- 9.4.3 Segmental and Regional Analysis
- 9.4.4 Recent strategies and developments:
- 9.4.4.1 Partnerships, Collaborations, and Agreements:
- 9.5 Infopro Learning, Inc.
- 9.6 Hemsley Fraser Group Ltd. (Demos Group)
- 9.7 Learning Technologies Group Plc
- 9.7.1 Company Overview
- 9.7.2 Financial Analysis
- 9.7.3 Regional Analysis
- 9.8 Wahoo Learning Limited
- 9.8.1 Company Overview
- 9.8.2 Recent strategies and developments:
- 9.8.2.1 Partnerships, Collaborations, and Agreements:
- 9.9 The Training Associates Corporation
Chapter 10. Winning Imperatives for Managed Learning Service Market