首頁 > 市場調查報告書 > 醫療設備

醫院 IT 人工智能

市場調查報告書

商品編碼

1425050

健康智慧虛擬助理市場 - 2024年至2029年預測

Health Intelligent Virtual Assistant Market - Forecasts from 2024 to 2029

出版日期: 2024年01月25日 | 出版商:

Knowledge Sourcing Intelligence | 英文 148 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

健康智慧虛擬助理市場預計在預測期內複合年成長率為 33.65%。

健康智慧虛擬助理（通常縮寫為 HIVA）是一項精心設計的創新數位服務，旨在複製人類對話並根據使用者的輸入提供個人化回應。此虛擬助理可用於多種環境，包括醫療保健教育、研究和醫療環境。其多功能性使您能夠有效地自動執行某些任務、傳播重要訊息並增強整體使用者體驗和生產力。然而，這些虛擬助理的開發和使用需要仔細的道德考慮。其中最主要的問題是保護人類的能動性並確保使用者的自主權和決策受到尊重。此外，在數位時代，始終存在個人和敏感資訊未授權存取或濫用的風險，因此保護用戶隱私和資料保護至關重要。也就是說，認知虛擬助理所具有的巨大潛力非常重要。他們有能力透過為患者和醫療保健專業人員提供量身定做且易於獲取的支援來改變醫療保健格局。透過彌合技術和醫療保健之間的差距，我們開闢了新的途徑來提高患者照護品質、加強醫學研究和簡化醫療實踐。雖然克服這些道德和安全挑戰至關重要，但健康智慧虛擬助理可以為醫療保健領域帶來的好處無疑是有前景的。

介紹

醫療保健產業的健康智慧虛擬助理市場正在經歷顯著成長。這個快速發展的領域利用虛擬助理和聊天機器人為患者、從業者和各種醫療保健專業人員提供寶貴的支援。這些虛擬助理能夠處理廣泛的任務，從回覆詢問和管理預約時間表到分發基本的醫療指示。健康智慧虛擬助理市場的擴張背後有多種驅動力。不斷上漲的醫療保健成本迫使該行業尋找具有成本效益的解決方案，使虛擬助理成為可行的選擇。此外，人工智慧和自然語言處理技術的不斷進步使虛擬助理能夠提供日益複雜的服務。醫療保健行業已經認知到虛擬助理在簡化業務和改善患者照護的潛力，並迅速採用了它們。此外，人們對數位醫療保健優勢的認知也在不斷提高，從而促進了市場的成長。主導健康智慧虛擬助理市場的知名產業參與者包括Alphabet Inc.、亞馬遜公司、蘋果、IBM公司、微軟等。這些科技巨頭正在投資開拓醫療保健領域的高級虛擬助理市場，他們的參與證實了市場的重要性和潛力。隨著人工智慧和自然語言處理技術的進步，健康智慧虛擬助理市場預計將繼續其令人印象深刻的成長軌跡。這些技術進步將繼續推動產業創新，並在醫療保健領域提供高效、高效的虛擬助理。

促進因素

醫療費用上漲：醫療費用上漲是一個迫切的問題，需要共同努力合理化和節省醫療服務。為了應對這項挑戰，健康智慧虛擬助理 (HIVA) 已成為一種有前景的解決方案，可減輕與醫療保健相關的財務負擔。這種複雜的數位工具具有多方面的優勢，包括節省成本和提高服務品質。自動化使 HIVA 能夠有效率地處理醫療業務的業務，從而降低整體營運成本。此外，他們還擅長為患者和照護者提供量身定做的支持，提高醫療保健服務的整體效率並最大限度地減少代價高昂的錯誤。
人工智慧和自然語言處理技術的進步：在醫療保健領域，隨著醫療成本的不斷上升，迫切需要開發更合理且經濟實惠的醫療服務。為了應對這項挑戰，健康智慧虛擬助理 (HIVA) 已成為一種有前景的解決方案，可以減輕醫療保健成本上升的負擔。透過利用人工智慧和自動化的力量，HIVA 預計將透過承擔傳統上需要人工干預的各種管理和營運業務來徹底改變醫療保健。此外，這些智慧虛擬助理可以提供個人化、以患者為中心的支持，降低成本並提高整體護理品質。從簡化管理流程到實現主動健康監測，虛擬助理提供了一種多方面的降低成本方法，促進更永續和更容易獲得的醫療保健系統。
虛擬助理在醫療保健領域的採用不斷增加：虛擬助理在醫療保健領域的使用越來越多，這是一種趨勢，因為它們具有為患者和醫療保健專業人員提供客製化幫助的卓越能力。這些虛擬助理在各種行政和業務自動化方面發揮著至關重要的作用，從而減輕了醫務人員的負擔並簡化了業務流程。它不僅僅是自動化，還充當醫學知識的儲存庫，使患者和專業人員能夠獲得豐富的資訊，包括治療方法、疾病管理和最新的健康指南。透過提供這些服務，虛擬助理可以改善整體使用者體驗，提高醫療保健環境的生產力，並最終有助於更有效率、以患者為中心的醫療保健服務。
人們越來越認知到數位醫療保健的好處：人們越來越認知到數位醫療保健解決方案所提供的好處，這極大地改變了醫療保健格局。近年來，包括虛擬助理在內的數位醫療保健的許多好處受到了廣泛關注。這種意識的提高導致了醫療保健取得和提供方式的模式轉移。患者、醫療保健提供者和組織等都越來越意識到數位工具在增強醫療保健服務和簡化流程方面的潛力。直接結果是，醫療保健領域虛擬助理的採用顯著增加。這些先進的人工智慧主導的虛擬助理將徹底改變患者照護、診斷、管理業務和整體效率，使技術對於改善患者治療結果和醫療服務品質至關重要。我們正在開創醫療保健的新時代。
技術進步：技術進步大大改變了虛擬助理功能的面貌。這些發展是不斷創新和各種最尖端科技融合帶來的，開創了虛擬助理的新時代。如今，虛擬助理配備了一系列強大的工具和資源，使他們能夠為用戶提供前所未有的複雜程度和客製化支援。自然語言處理 (NLP)、機器學習和人工智慧 (AI) 等技術創新使虛擬助理能夠理解人類的查詢並以令人驚訝的準確性和流暢性進行回應。參考：虛擬助理從您的互動中學習並不斷發展以適應您的個人喜好和需求。此外，語音辨識和電腦視覺等感官技術的進步正在增強與用戶的多模態互動，使虛擬助理比以往任何時候都更加通用和強大。簡而言之，技術為虛擬助理超越單純的實用性並成為日益數位化和互聯的世界中的重要合作夥伴鋪平了道路。

主要企業提供的產品

MedRespond 是一家醫療保健技術公司，提供由人工智慧驅動的解決方案，幫助醫療保健提供者和付款人提高病人參與、簡化工作流程並降低成本。 MedRespond 的解決方案之一是外科護理平台，可協助患者做好手術準備、手術和術後恢復。
True Image Interactive (Tii) 是一家開發類人虛擬助理 (VA) 的公司，可用於包括醫療保健在內的各種行業。 Tii 的 VA 配備了人工智慧 (AI) 和自然語言處理 (NLP)，使其能夠理解人類語言並自然地做出反應。

健康智慧虛擬助理市場中自動語音辨識領域的顯著成長：

自動語音辨識領域在健康智慧虛擬助理市場中呈現出非常有前景的成長路徑。這種潛力得到了最高複合年成長率 (CAGR) 的預測的支持，並且主要是由智慧揚聲器整合度的提高所推動的。這種整合是由於人們越來越關注增強對話式虛擬助理工具以及日益成長的將多語言支援涵蓋醫療保健虛擬助理解決方案的需求而推動的。值得注意的是，自動語音辨識技術預計將在預測期內呈現最快的成長速度，這一趨勢與智慧揚聲器在各個領域的廣泛採用密切相關。這些智慧揚聲器旨在識別口語並提供預先定義的回應，進一步推動對自動語音辨識技術的需求。由於這些引人注目的因素，自動語音辨識領域預計將在整個預測期內保持其在醫療保健虛擬助理市場的主導地位，並展現出未來發展和創新的光明軌跡。

預計亞太地區將在健康智慧虛擬助理市場中佔據主要佔有率：

亞太地區預計將在健康智慧虛擬助理市場中保持主要佔有率。首先，廣泛的網路普及和智慧型手機設備的普及採用為全球虛擬助理市場的擴張奠定了堅實的基礎。這一趨勢在亞太地區尤為明顯，該地區人們擴大接觸數位技術，為市場成長做出了重大貢獻。此外，亞太地區的醫療保健產業對技術進步的需求正在激增。這是因為需要在增強病人參與和最佳化臨床工作流程之間取得微妙的平衡。因此，該地區正在成為智慧虛擬助理等創新醫療技術的溫床。使該地區在健康智慧虛擬助理市場中脫穎而出的另一個關鍵因素是消費者對虛擬助理解決方案的認知不斷增強。特別值得注意的是，印度和中國等國家越來越認知到虛擬助理帶來的好處。由於擁有具有成本效益的勞動力和較低的生產成本，亞太地區也享有明顯的競爭優勢。由於可以更便宜地開發和部署醫療保健虛擬助理解決方案，這些經濟效益預計將推動該地區的市場成長。最後，亞太地區在醫療保健基礎設施發展方面取得了重大進展。基礎設施發展的激增也將對健康智慧虛擬助理市場產生連鎖反應。隨著醫療機構的擴張和現代化，對智慧虛擬助理的需求不斷成長，以加強患者照護、簡化管理業務和促進溝通，從而鞏固該地區在這一細分市場的地位。

主要進展：

2023 年 4 月，EVA.ai 的 EVA Bot 是一款尖端的人工智慧驅動的虛擬助手，利用 60 億參數的 LLM 為包括聯合國在內的大型組織提供卓越的智慧通訊。 EVA Bot 旨在透過豐富的個人化功能和先進的問答功能徹底改變招募和人才管理產業。
2023 年 3 月，皇家飛利浦推出了飛利浦虛擬護理管理。飛利浦虛擬護理管理是一套靈活的解決方案和服務，使醫療保健組織、提供者、付款人和雇主團體能夠更有效地遠端激勵患者並與患者建立聯繫。

A Health Intelligent Virtual Assistant, often abbreviated as HIVA, is an innovative digital service meticulously crafted to replicate human conversation and deliver individualized responses based on the input it receives from users. These virtual assistants find applications in a multitude of contexts, spanning healthcare education, research, and practical healthcare settings. Their versatility allows them to efficiently automate specific tasks, disseminate critical information, and enhance the overall user experience and productivity. However, the development and utilization of these virtual assistants come hand in hand with a slew of ethical considerations that demand careful attention. Paramount among these concerns is the imperative to uphold human agency, ensuring that users' autonomy and decision-making are respected. Furthermore, safeguarding user privacy and data protection is of paramount importance in the digital age, as there is always a looming risk of personal and sensitive information falling prey to unauthorized access or misuse. Nonetheless, it is essential to recognize the enormous potential that these virtual assistants hold. They have the power to revolutionize the healthcare landscape by offering tailored and easily accessible support to both patients and healthcare professionals. By bridging the gap between technology and healthcare, they open new avenues for improving the quality of patient care, enhancing medical research, and streamlining healthcare practices. While navigating these ethical and security challenges is crucial, the benefits that Health Intelligent Virtual Assistants can bring to the healthcare domain are undeniably promising.

Introduction:

The Health Intelligent Virtual Assistant market is experiencing remarkable growth within the healthcare industry. This burgeoning sector leverages virtual assistants and chatbots to provide invaluable support to patients, medical practitioners, and various healthcare professionals. These virtual assistants are equipped to handle a wide array of tasks, ranging from responding to queries and managing appointment schedules to dispensing basic medical guidance. Several driving forces fuel the expansion of the health intelligent virtual assistant market. Escalating healthcare expenses have prompted the industry to seek cost-effective solutions, with virtual assistants proving to be a viable option. The market also benefits from continuous advancements in artificial intelligence and natural language processing technologies, enabling virtual assistants to offer increasingly sophisticated services. The healthcare sector has been quick to adopt these virtual assistants, realizing their potential to streamline operations and enhance patient care. Furthermore, there is a growing recognition of the advantages of digital healthcare, contributing to the market's growth. Notable industry players dominating the Health Intelligent Virtual Assistant market include Alphabet Inc., Amazon.com, Inc., Apple Inc., IBM Corporation, and Microsoft. Their involvement underscores the market's importance and potential, with these tech giants investing in the development of advanced virtual assistants for the healthcare sector. Given the ongoing evolution of artificial intelligence and natural language processing technologies, the Health Intelligent Virtual Assistant market is poised to maintain its impressive growth trajectory in the years ahead. These technological advancements will continue to drive innovation in the industry, providing healthcare with efficient and highly capable virtual assistants.

Drivers:

Rising healthcare costs: The escalation of healthcare costs has become a pressing concern, necessitating a concerted effort to streamline and economize healthcare services. In response to this challenge, Health Intelligent Virtual Assistants (HIVAs) have emerged as a promising solution to mitigate the financial burden associated with healthcare. These sophisticated digital tools offer multifaceted benefits that encompass both cost reduction and improved service quality. Through automation, HIVAs can efficiently handle various administrative and routine tasks within healthcare settings, reducing overall operational expenses. Furthermore, they excel in delivering tailored assistance to patients and healthcare practitioners, enhancing the overall efficiency of healthcare delivery and minimizing costly errors. Thus, the integration of Health Intelligent Virtual Assistants in the healthcare landscape represents a significant stride toward cost-effective and sustainable healthcare services.
Advancements in artificial intelligence and natural language processing technologies: The escalating expenses within the healthcare sector have prompted a growing urgency for the development of more streamlined and budget-conscious healthcare services. In response to this challenge, Health Intelligent Virtual Assistants (HIVAs) have emerged as a promising solution, capable of mitigating the burden of rising healthcare costs. By harnessing the power of artificial intelligence and automation, HIVAs are poised to revolutionize healthcare by taking on various administrative and operational tasks that traditionally require human intervention. Furthermore, these intelligent virtual assistants can deliver tailored, patient-centric support, enhancing the overall quality of care while containing costs. HIVAs offer a multifaceted approach to cost reduction, from streamlining administrative processes to enabling proactive health monitoring, thus facilitating a more sustainable and accessible healthcare system.
Increasing adoption of virtual assistants in healthcare: The rising utilization of virtual assistants within the healthcare sector represents a growing trend driven by their remarkable capacity to offer tailored assistance to both patients and healthcare practitioners. These virtual assistants play a pivotal role in automating various administrative and clinical tasks, thereby reducing the burden on medical staff and streamlining operational processes. Beyond mere automation, they serve as repositories of medical knowledge, offering patients and professionals access to a wealth of information, including treatment options, disease management techniques, and current health guidelines. By offering these services, virtual assistants enhance the overall user experience and foster increased productivity in the healthcare setting, ultimately contributing to more efficient and patient-centric healthcare delivery. This surge in the use of virtual assistants showcases their potential to revolutionize the healthcare industry by enhancing patient care, information accessibility, and operational efficiency.
Growing awareness of the benefits of digital healthcare: The increasing recognition of the advantages offered by digital healthcare solutions has significantly transformed the healthcare landscape. In recent years, the multitude of benefits that digital healthcare, including virtual assistants, can provide have gained considerable traction. This burgeoning awareness has ushered in a paradigm shift in the way healthcare is accessed and delivered. Patients, healthcare providers, and organizations alike are now more attuned to the potential of digital tools to enhance healthcare services and streamline processes. As a direct result, there has been a notable surge in the adoption of virtual assistants within the healthcare sector. These sophisticated AI-driven virtual assistants are revolutionizing patient care, diagnostics, administrative tasks, and overall efficiency, thereby ushering in a new era of healthcare where technology plays a pivotal role in improving patient outcomes and the quality of healthcare services.
Technological Advancements: Advancements in technology have profoundly reshaped the landscape of virtual assistant capabilities. These developments, driven by relentless innovation and the convergence of various cutting-edge technologies, have ushered in a new era of virtual assistance. Today, virtual assistants are equipped with an array of powerful tools and resources, allowing them to offer users an unprecedented level of sophisticated and tailored support. These technological breakthroughs encompass natural language processing (NLP), machine learning, and artificial intelligence (AI), enabling virtual assistants to understand and respond to human queries with remarkable accuracy and fluency. Moreover, they can learn from user interactions, adapting and evolving to become even more attuned to individual preferences and needs. Furthermore, advancements in sensory technologies, like speech recognition and computer vision, have enhanced the multi-modal interaction with users, making virtual assistants more versatile and capable than ever before. In essence, technology has paved the way for virtual assistants to transcend mere utility, becoming indispensable companions in our increasingly digital and interconnected world.

Products offered by key companies:

MedRespond is a healthcare technology company that provides AI-powered solutions to help healthcare providers and payers improve patient engagement, streamline workflows, and reduce costs. One of MedRespond's solutions is a surgical care platform that helps patients prepare for, undergo, and recover from surgery.
True Image Interactive (Tii) is a company that develops human-like virtual assistants (VAs) that can be used in a variety of industries, including healthcare. Tii's VAs are powered by artificial intelligence (AI) and natural language processing (NLP), which allows them to understand and naturally respond to human language.

Prominent growth in the automatic speech recognition segment within the health intelligent virtual assistant market:

The segment of automatic speech recognition presents a highly promising avenue for growth within the Health Intelligent Virtual Assistant market. This potential is underlined by the anticipation of the highest Compound Annual Growth Rate (CAGR), primarily attributed to its increasing integration into smart speakers. The rationale behind this integration lies in the growing emphasis on enhancing conversational virtual assistant tools and the need for incorporating multi-language support within healthcare virtual assistant solutions, thereby setting the stage for an expansion of the market. Notably, automatic speech recognition technology is expected to demonstrate the most rapid growth rate throughout the projection period, and this trend is closely tied to the widespread adoption of smart speakers across various sectors. These intelligent speakers are engineered to discern spoken language and provide predefined responses, further driving the demand for automatic speech recognition technology. As a result of these compelling factors, the automatic speech recognition segment is expected to maintain its dominant position within the Healthcare Virtual Assistants Market throughout the forecast period, showcasing a promising trajectory for future developments and innovation.

The Asia Pacific region is expected to hold a significant share of the health intelligent virtual assistant market:

The Asia Pacific region is poised to maintain a substantial stake in the Health Intelligent Virtual Assistant market for several compelling reasons. First and foremost, the proliferation of internet connectivity and the widespread adoption of smartphone devices have provided a robust foundation for the global healthcare virtual assistant market's expansion. This trend is especially pronounced in the Asia Pacific region, where the population's increasing access to digital technology has contributed significantly to the market's growth. Furthermore, the healthcare industry in the Asia Pacific region is witnessing a surging demand for technological advancements. This is driven by the need to strike a delicate balance between enhancing patient engagement and optimizing clinical workflows. As a result, the region is becoming a hotbed for innovative healthcare technologies, including intelligent virtual assistants. Another pivotal factor in the region's prominence in the Health Intelligent Virtual Assistant market is the mounting awareness of virtual assistant solutions among consumers. Particularly noteworthy is the growing recognition of the benefits offered by virtual assistants in countries like India and China. Additionally, the Asia Pacific region enjoys a distinct competitive advantage due to its access to cost-effective labour and low production costs. This economic benefit is anticipated to be a driving force behind the region's market growth, as it allows for more affordable development and deployment of healthcare virtual assistant solutions. Lastly, the Asia Pacific region is witnessing a remarkable expansion of healthcare infrastructure. This surge in infrastructure development is set to have a ripple effect on the health intelligent virtual assistant market. As healthcare facilities continue to expand and modernize, the demand for intelligent virtual assistants to enhance patient care, streamline administrative tasks, and facilitate communication is expected to grow, solidifying the region's standing in this market segment.

Key developments:

In April 2023, EVA.ai's EVA Bot is a cutting-edge AI-powered virtual assistant that leverages a 6-billion-parameter LLM to deliver superior, intelligent communication for large organizations, including the United Nations. EVA Bot is designed to revolutionize the recruitment and talent management industry with its extensive personalization features and advanced Q&A capabilities.
In March 2023, Royal Philips launched Philips Virtual Care Management, a suite of flexible solutions and services that enable healthcare organizations, providers, payers, and employer groups to motivate and connect with patients remotely more effectively.

Segment

By Product

Chatbot
Smart Speakers

By Technology

Automatic Speech Recognition
Text to Speech
Text-Based

By End Users

Payer
Providers
Others

By Geography

North America
United States
Canada
Mexico
South America
Brazil
Argentina
Others
Europe
United Kingdom
Germany
France
Spain
Others
Middle East and Africa
Saudi Arabia
UAE
Israel
Others
Asia Pacific
Japan
China
India
South Korea
Indonesia
Thailand
Others

1. INTRODUCTION

1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Market Segmentation
1.5. Currency
1.6. Assumptions
1.7. Base, and Forecast Years Timeline

2. RESEARCH METHODOLOGY

2.1. Research Data
2.2. Research Process

3. EXECUTIVE SUMMARY

3.1. Research Highlights

4. MARKET DYNAMICS

4.1. Market Drivers
4.2. Market Restraints
4.3. Porter's Five Force Analysis
- 4.3.1. Bargaining Power of Suppliers
- 4.3.2. Bargaining Power of Buyers
- 4.3.3. Threat of New Entrants
- 4.3.4. Threat of Substitutes
- 4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis

5. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY PRODUCT

5.1. Introduction
5.2. Chatbot
5.3. Smart Speakers

6. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY TECHNOLOGY

6.1. Introduction
6.2. Automatic Speech Recognition
6.3. Text to Speech
6.4. Text-Based

7. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY END USERS

7.1. Introduction
7.2. Payer
7.3. Providers
7.4. Others

8. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY GEOGRAPHY

8.1. Introduction
8.2. North America
- 8.2.1. United States
- 8.2.2. Canada
- 8.2.3. Mexico
8.3. South America
- 8.3.1. Brazil
- 8.3.2. Argentina
- 8.3.3. Others
8.4. Europe
- 8.4.1. United Kingdom
- 8.4.2. Germany
- 8.4.3. France
- 8.4.4. Spain
- 8.4.5. Others
8.5. The Middle East and Africa
- 8.5.1. Saudi Arabia
- 8.5.2. UAE
- 8.5.3. Israel
- 8.5.4. Others
8.6. Asia Pacific
- 8.6.1. Japan
- 8.6.2. China
- 8.6.3. India
- 8.6.4. South Korea
- 8.6.5. Indonesia
- 8.6.6. Thailand
- 8.6.7. Others