市場調查報告書
商品編碼
1383373
2030 年醫療保健虛擬助理市場預測:按產品、技術、最終用戶和地區進行的全球分析Healthcare Virtual Assistant Market Forecasts to 2030 - Global Analysis By Product (Smart Speakers, Chatbots and Other Products), Technology, End User and By Geography |
根據 Stratistics MRC 的數據,2023 年全球醫療保健虛擬助理市場規模為 9.331 億美元,預計在預測期內年複合成長率為 32.4%,到 2030 年將達到 66.553 億美元。
虛擬助理,也稱為數位助理或AI助理,是一種能夠理解用戶的自然語言語音指令並執行任務的應用程式。這是一種軟體代理,可以回應單一人的聯絡方式或指示來執行操作。這些正在醫療保健領域得到採用,以幫助將患者參與度提升到更高水平。這些助手提高了醫療保健服務的質量,並支持組織獲取患者健康史、資料、保險資訊和其他記錄分析。
根據 Anthem Insurance Companies, Inc. 2017 年 5 月發布的資料,大約 52% 的智慧型手機用戶使用行動應用程式來收集健康資訊,26% 的醫生報告患者使用應用程式。大約 93% 的醫生相信行動應用程式可以改善護理服務的結果。
在醫療保健產業,人工智慧 (AI) 最常指的是使用軟體和演算法來分析複雜的醫療資料,而無需人工直接參與。人工智慧技術的進步最近導致醫療保健領域的各種自然語言處理 (NLP) 應用程式的開發激增。在此背景下,醫療保健相關人員擴大關注人工智慧技術在各種應用中的潛力,這些應用有可能加速和增強醫療機構的臨床和業務。這是市場擴張的原動力。
醫療保健虛擬助理的引入可以幫助部分解決新興國家醫療保健基礎設施不足的關鍵問題。這些地區經常面臨合格衛生工作者短缺、獲得衛生設施的機會有限以及資金不足以滿足人民健康需求的問題。虛擬助理還可以幫助醫護人員管理業務。在缺乏醫護人員的貧窮國家,虛擬助理可以處理日常辦公室任務。這些因素都阻礙了市場的成長。
行動平台和網路存取的擴展以及智慧型手機使用的增加極大地影響了聊天機器人的接受和使用。這確保了醫療保健服務範圍的顯著擴大以及增加使用這些服務的客戶數量的可能性。智慧型裝置上的虛擬助理和其他最尖端科技可以促進各個醫療保健產業參與者之間的重要對話,包括病患與醫師的互動。因此,如果醫療專業人員和患者對智慧型手機的使用增加,市場預計將會擴大。
醫療保健虛擬助理的高實施成本是醫療保健產業的主要挑戰。醫療保健組織應該投入時間並聘請合格的員工來客製化虛擬助理,以滿足他們的獨特需求。開發智慧的、上下文感知的虛擬助理可能成本相當高。醫療保健業務的複雜性、資料安全法規、客製化需求和持續維護要求是建立醫療保健虛擬助理成本高昂的主要原因,從而阻礙了市場成長。
COVID-19 的爆發對市場產生了積極影響。虛擬助理軟體和應用程式的使用者數量不斷增加是市場成長的促成因素。在大流行期間,虛擬助理協助與醫生和其他醫療保健專業人員就一般健康和保健相關問題進行溝通。許多醫療保健專業人員透過電子方式對患者進行首次就診,有助於避免不必要的住院並降低感染病毒的機會。
預計聊天機器人細分市場將在預測期內成為最大的細分市場。在醫療保健領域,聊天機器人備受追捧,因為它們可以在多個層面上為醫生、護士和患者提供文字、語音和語音支援。最高的市場佔有率主要是由機器學習和自然語言處理的進步,以及對自助服務、可用性的提高、成本的降低以及醫療領域各級醫生、護士和患者需求的增加推動的。由於身高。
由於醫療保健提供者擴大採用虛擬助理,預計提供者行業在預測期內將出現最高的年複合成長率。這是醫療保健提供者擴大採用尖端技術解決方案以及提高業務效率的需要的結果。虛擬助理可協助醫療保健專業人員完成各種業務,包括管理醫生日曆、申請、編碼、接聽電話等。這個市場的成長是由於醫療保健專業人員擴大使用人工智慧來在更短的時間內改善臨床工作流程和工作效率。
預計北美在預測期內將佔據最大的市場佔有率。這是由醫療保健部門的擴張、控制醫療保健成本的日益成長的需求、醫療保健機構對創新的需求不斷成長以及行業對平衡臨床工作流程和患者參與的需求不斷成長所推動的。由於該領域存在強大的競爭並且他們正在發布獨特的產品,因此擴大該區域市場有許多有利可圖的前景。
由於廉價勞動力、低成本生產等因素,預計亞太地區在預測期內將維持最高的年複合成長率。人口高齡化和慢性病發病率的增加,以及智慧型手機和遠端患者監護設備的使用增加,預計將推動市場擴張。此外,研發費用的擴張和醫療保健基礎設施的擴張預計將對預測期內整體醫療保健虛擬助理市場的成長產生同樣的影響。
According to Stratistics MRC, the Global Healthcare Virtual Assistant Market is accounted for $933.1 million in 2023 and is expected to reach $6,655.3 million by 2030 growing at a CAGR of 32.4% during the forecast period. Virtual assistants, often known as digital assistants or AI assistants are application programs that comprehend user voice instructions in natural language and carry out the task. It is a software agent that may carry out operations in response to inquiries or directions from a single person. These are those employed by the healthcare sector who aid in elevating patient involvement to a superior level. These aides improve the quality of healthcare services and support the organizations in obtaining patient health histories, demographic data, insurance information, and other record analysis.
According to data published by Anthem Insurance Companies, Inc., in May 2017, around 52% of the smartphone users gather health information using mobile apps; 26% of doctors say apps are the most effective ways to engage with patients, and nearly 93% of doctors believe mobile apps can improve outcomes of care delivery.
In the healthcare industry, artificial intelligence (AI) mostly refers to the use of software and algorithms to analyze complicated medical data without requiring direct human involvement. The development of a wide range of Natural Language Processing (NLP) applications for healthcare has surged recently due to advancements in AI technology. In light of this, medical professionals are looking more closely at the potential of AI technology for a range of uses that might speed up and enhance clinical and operational operations in healthcare institutions. This is the element driving the market's expansion.
The deployment of healthcare virtual assistants can help to partially solve the critical issue of emerging nations' inadequate healthcare infrastructure. These areas frequently deal with a lack of qualified healthcare workers, restricted access to healthcare facilities, and inadequate funding to meet the healthcare demands of their populace. Virtual assistants can also help medical practitioners manage their workload. Virtual assistants can handle regular administrative work in poor nations with a shortage of medical professionals. These elements prevent the market from growing.
The acceptance and usage of chatbots are significantly influenced by the expansion of mobile platforms and internet access as well as the increasing use of smartphones. This has significantly expanded the scope of healthcare services and guaranteed that an increasing number of customers may use them. Virtual assistants and other cutting-edge technology on smart devices can facilitate vital conversations between various healthcare sector players, including patient-doctor exchanges. Therefore, it is anticipated that a rise in smartphone usage among medical professionals and patients would support market expansion.
The high cost of implementing a healthcare virtual assistant is a major issue in the healthcare business. Healthcare institutions need to spend time and hire qualified staff to customize the virtual assistant to meet their unique needs. It may be quite expensive to develop a smart, context-aware virtual assistant. The complicated nature of healthcare operations, data security regulations, customisation needs, and continuous maintenance requirements are the main causes of the high cost of establishing a healthcare virtual assistant, which is impeding the market's growth.
The market was positively influenced by the COVID-19 epidemic. The increasing number of users of virtual assistant software and applications is responsible for the market growth. During the pandemic, virtual assistants assisted people in communicating with doctors and other healthcare professionals with general health and well-being-related issues. Many medical professionals provided first consultations to patients electronically, assisting them in avoiding needless hospital stays and lowering their chance of contracting the virus.
The chatbots segment is expected to be the largest during the forecast period. In the healthcare sector, chatbots are highly sought after since they provide text, speech, and audio support to doctors, nurses, and patients on several levels. The highest market share is primarily attributable to advances in machine learning and natural language processing, as well as to rising self-service demand, increased availability, low cost, and high demand in the healthcare sector from doctors, nurses, and patients at all levels.
The providers segment is expected to have the highest CAGR during the forecast period due to the increase in the adoption of virtual assistants among healthcare providers. This is a result of the providers' increasing embrace of cutting-edge technical solutions and their need to increase job efficiency. Virtual assistants help healthcare practitioners with a range of tasks, such as managing doctors' calendars, invoicing, coding, and taking calls. The expansion of this market is being driven by the growing use of artificial intelligence by healthcare professionals to enhance clinical workflow and job efficiency in less time.
North America is projected to hold the largest market share during the forecast period. This is supported by the expanding healthcare sector, the growing need to control healthcare costs, the growing demand from healthcare facilities for technology innovations, and the growing requirement from the industry to preserve a balance between clinical workflow and patient involvement. Due to the presence of strong competitors in this area and their creative product releases, there are many profitable prospects for the expansion of the regional market.
Asia Pacific is projected to hold the highest CAGR over the forecast period owing to the factors such as cheap labour, low production cost. The aging population and increasing incidence of chronic illnesses, in addition to the expanding usage of smartphones and remote patient monitoring equipment, are predicted to fuel market expansion. Furthermore, during the forecast period, expanding R&D expenditures and expanding healthcare infrastructure are anticipated to have an equal impact on the overall growth of the healthcare virtual assistant market.
Some of the key players in Healthcare Virtual Assistant market include: Microsoft Corporation, Infermedica, ADA Digital Health, Neolytixc, Orbita, Intelligent Digital Avatars, Inc., Sensely, Inc., Healthtap, Inc., Kognito Solutions, Babylon Healthcare Services Ltd., MedRespond LLC, True Image Interactive, Inc., Nuance Communications, Inc., Verint Systems Inc., CSS Corporation, Amazon, Royal Philips and EVA AI.
In April 2023, EVA.ai launched its AI Virtual Assistant, EVA Bot. This advanced virtual assistant utilizes a state-of-the-art Large Language Model (LLM) with an impressive 6 billion parameters, enabling it to deliver exceptional, intelligent communication abilities for large organizations, including prestigious institutions like the United Nations.
In March 2023, Royal Philips, a subsidiary of Koninklijke Philips N.V., launched Philips Virtual Care Management, a comprehensive range of adaptable solutions and services to assist health providers, systems, employers, and payers groups, to establish more meaningful connections with patients regardless of their location.