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市場調查報告書
商品編碼
1387322

客戶參與解決方案市場報告：到2030年的趨勢、預測與競爭分析

Customer Engagement Solution Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3個工作天內

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簡介目錄

客戶參與解決方案趨勢和預測

到2030年，全球客戶參與解決方案市場預計將達到 404 億美元，2024年至2030年年複合成長率為 10.5%。該市場的關鍵驅動力是目的是降低客戶解約率的客戶參與解決方案的快速採用以及電子商務和行動商務平台的日益普及。全球客戶參與解決方案市場的未來充滿希望，雲端和本地市場都有商機。

客戶參與解決方案市場洞察

Lucintel 預測，該解決方案預計將在預測期內實現高速成長，因為它目的是為客戶提供跨越各種實體、行動和網路平台的客製化連網型體驗。

在這個市場中，雲端預計將出現更高的成長，因為它提供了未來的擴充性、適應性和增強的移動性。

由於人工智慧和物聯網在各個最終用途行業的不斷採用以及該地區知名行業領導者的存在，預計北美在整個預測期內仍將是最大的地區。

本報告回答了 11 個關鍵問題：

  • Q.1.細分市場中最有前途和高成長的機會為何？
  • Q.2.哪個細分市場將以更快的速度成長？理由為何？
  • Q.3.哪些地區未來會出現更快的成長？理由為何？
  • Q.4.影響市場動態的主要因素有哪些？市場的主要挑戰和業務風險是什麼？
  • Q.5.這個市場的商業風險和競爭威脅為何？
  • Q.6.這個市場有哪些新趨勢？理由為何？
  • Q.7.市場客戶需求有何改變？
  • Q.8.該市場有哪些新發展以及哪些公司處於領先地位？
  • Q.9.這個市場的主要企業有哪些？主要企業採取哪些策略配合措施來發展業務？
  • Q.10.該市場上的競爭產品有哪些？由於材料或產品替代而導致市場佔有率下降的威脅有多大？
  • Q.11.過去五年發生了哪些併購事件，對產業產生了哪些影響？

目錄

第1章 執行摘要

第2章 全球客戶參與解決方案市場：市場動態

  • 簡介、背景、分類
  • 供應鏈
  • 產業促進因素與挑戰

第3章 2018-2030年市場趨勢及預測分析

  • 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
  • 全球客戶參與解決方案市場趨勢（2018-2023）與預測（2024-2030）
  • 依組件分類的全球客戶參與解決方案市場
    • 解決方案
    • 服務
  • 依組織規模分類的全球客戶參與解決方案市場
    • 中小企業
    • 主要企業
  • 依部署模式分類的全球客戶參與解決方案市場
    • 雲端
    • 本地
  • 依最終用途分類的全球客戶參與解決方案市場
    • 銀行、金融服務和保險（BFSI）
    • 醫療保健/生命科學
    • 通訊/IT
    • 汽車
    • 運輸/物流
    • 零售/消費品
    • 媒體娛樂
    • 旅遊/飯店業

第4章 2018-2030年市場趨勢及預測分析，依地區

  • 依地區分類的全球客戶參與解決方案市場
  • 北美客戶參與解決方案市場
  • 歐洲客戶參與解決方案市場
  • 亞太地區客戶參與解決方案市場
  • 其他地區的客戶參與解決方案市場

第5章 競爭分析

  • 產品系列分析
  • 營運整合
  • 波特五力分析

第6章 成長機會與策略分析

  • 成長機會分析
    • 依組成部分分類的全球客戶參與解決方案市場成長機會
    • 依組織規模分類的全球客戶參與解決方案市場成長機會
    • 依部署模式分類的全球客戶參與解決方案市場成長機會
    • 依最終用途分類的全球客戶參與解決方案市場成長機會
    • 依地區分類的全球客戶參與解決方案市場成長機會
  • 全球客戶參與解決方案市場的新興趨勢
  • 戰略分析
    • 新產品開發
    • 擴大全球客戶參與解決方案市場的能力
    • 全球客戶參與解決方案市場的合併、收購和合資企業
    • 認證和許可

第7章 主要企業概況

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP
簡介目錄

Customer Engagement Solution Trends and Forecast

The future of the global customer engagement solution market looks promising with opportunities in the cloud and on-premise markets. The global customer engagement solution market is expected to reach an estimated $40.4 billion by 2030 with a CAGR of 10.5% from 2024 to 2030. The major drivers for this market are surge in customer engagement solution adoption for reduction of customer churn rates and growing prevalence of ecommerce and mcommerce platforms.

A more than 150-page report is developed to help in your business decisions.

Customer Engagement Solution by Segment

The study includes a forecast for the global customer engagement solution by component, organization size, deployment mode, end use, and region.

Customer Engagement Solution Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solutions
  • Services

Customer Engagement Solution Market by Organization Size [Shipment Analysis by Value from 2018 to 2030]:

  • Small and Medium Sized Enterprises
  • Large Enterprises

Customer Engagement Solution Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Cloud
  • On-Premises

Customer Engagement Solution Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

  • Banking, Finance Services, and Insurance (BFSI)
  • Healthcare and Life Sciences
  • Telecom and IT
  • Automotive
  • Transportation and Logistics
  • Retail and Consumer Goods
  • Media and Entertainment
  • Travel and Hospitality
  • Other

Customer Engagement Solution Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Customer Engagement Solution Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer engagement solution companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer engagement solution companies profiled in this report include-

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP

Customer Engagement Solution Market Insights

Lucintel forecasts that solution is expected to witness the higher growth over the forecast period as it aims at delivering customers with tailored connected encounters across an extensive array of physical, mobile, and web-based platforms.

Within this market, cloud is expected to witness the higher growth as it offers prospective expansion, adaptability, and enhanced mobility.

North America will remain the largest region over the forecast period due to growing adoption of artificial intelligence and internet of things across variou end use industries and existence of prominent industry leaders in the region.

Features of the Global Customer Engagement Solution Market

Market Size Estimates: Customer engagement solution market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer engagement solution market size by various segments, such as by component, organization size, deployment mode, end use, and region in terms of value ($B).

Regional Analysis: Customer engagement solution market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different components, organization sizes, deployment modes, end uses, and regions for the customer engagement solution market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer engagement solution market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q1. What is the customer engagement solution market size?

Answer: The global customer engagement solution market is expected to reach an estimated $40.4 billion by 2030.

Q2. What is the growth forecast for customer engagement solution market?

Answer: The global customer engagement solution market is expected to grow with a CAGR of 10.5% from 2024 to 2030.

Q3. What are the major drivers influencing the growth of the customer engagement solution market?

Answer: The major drivers for this market are surge in customer engagement solution adoption for reduction of customer churn rates and growing prevalence of ecommerce and mcommerce platforms.

Q4. What are the major segments for customer engagement solution market?

Answer: The future of the customer engagement solution market looks promising with opportunities in the cloud and on-premise markets.

Q5. Who are the key customer engagement solution market companies?

Answer: Some of the key customer engagement solution companies are as follows:

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP

Q6. Which customer engagement solution market segment will be the largest in future?

Answer: Lucintel forecasts that solution is expected to witness the higher growth over the forecast period as it aims at delivering customers with tailored connected encounters across an extensive array of physical, mobile, and web-based platforms.

Q7. In customer engagement solution market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to growing adoption of artificial intelligence and internet of things across variou end use industries and existence of prominent industry leaders in the region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the customer engagement solution market by component (solutions and services), organization size (small and medium sized enterprises and large enterprises), deployment mode (cloud and on-premises), end use (banking, finance services, and insurance (BFSI), healthcare and life sciences, telecom and IT, automotive, transportation and logistics, retail and consumer goods, media and entertainment, travel and hospitality, and other), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Customer Engagement Solution Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Customer Engagement Solution Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Customer Engagement Solution Market by Component
    • 3.3.1: Solutions
    • 3.3.2: Services
  • 3.4: Global Customer Engagement Solution Market by Organization Size
    • 3.4.1: Small and Medium Sized Enterprises
    • 3.4.2: Large Enterprises
  • 3.5: Global Customer Engagement Solution Market by Deployment Mode
    • 3.5.1: Cloud
    • 3.5.2: On-premises
  • 3.6: Global Customer Engagement Solution Market by End Use
    • 3.6.1: Banking, Finance services, and Insurance (BFSI)
    • 3.6.2: Healthcare and Life Sciences
    • 3.6.3: Telecom and IT
    • 3.6.4: Automotive
    • 3.6.5: Transportation and Logistics
    • 3.6.6: Retail and Consumer Goods
    • 3.6.7: Media and Entertainment
    • 3.6.8: Travel and Hospitality

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Customer Engagement Solution Market by Region
  • 4.2: North American Customer Engagement Solution Market
    • 4.2.2: North American Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.3: European Customer Engagement Solution Market
    • 4.3.1: European Customer Engagement Solution Market by Component: Solutions and Services
    • 4.3.2: European Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.4: APAC Customer Engagement Solution Market
    • 4.4.1: APAC Customer Engagement Solution Market by Component: Solutions and Services
    • 4.4.2: APAC Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.5: ROW Customer Engagement Solution Market
    • 4.5.1: ROW Customer Engagement Solution Market by Component: Solutions and Services
    • 4.5.2: ROW Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Customer Engagement Solution Market by Component
    • 6.1.2: Growth Opportunities for the Global Customer Engagement Solution Market by Organization Size
    • 6.1.3: Growth Opportunities for the Global Customer Engagement Solution Market by Deployment Mode
    • 6.1.4: Growth Opportunities for the Global Customer Engagement Solution Market by End Use
    • 6.1.5: Growth Opportunities for the Global Customer Engagement Solution Market by Region
  • 6.2: Emerging Trends in the Global Customer Engagement Solution Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Customer Engagement Solution Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Engagement Solution Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Avaya
  • 7.2: IBM
  • 7.3: Microsoft
  • 7.4: NICE Systems
  • 7.5: Oracle
  • 7.6: Salesforce
  • 7.7: SAP