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市場調查報告書
商品編碼
1637028
全球 IT 服務管理市場:依應用領域、垂直產業、元件、部署模式、組織規模和地區預測(~2032年)Global IT Service Management Market Research Report Information Application Area, Industry Vertical, By Component, Deployment Model, Organization Size, and By Region Forecast Till 2032 |
全球 IT 服務管理市場規模預計將從2023年的125.106億美元和2024年的139.431億美元成長到2032年的365.987億美元,預測期內的年複合成長率為 12.8%。
IT 服務管理市場受到向基於雲端的技術的轉變、IT 資源的簡化和同步、IT 流程和政策的自動化管理以及敏捷實施和快速部署的眾多優勢的推動。然而,預測期內阻礙市場擴張的一些限制因素包括缺乏技術知識和技能、敏感資料和公司流程的安全和隱私問題。然而,預測期內,參與者面臨著許多成長機會,包括 BYOD 的日益普及、擁有行動勞動力的新興市場、政府對必要技術採用的支持、5G 技術的持續發展以及用於自動化流程的AI 的出現。
區域見解
在先進 IT 設備和不斷提高的技術採用率的推動下,北美再次引領 IT 服務管理(ITSM)產業。隨著越來越多的組織(從醫療保健到製造業到金融業)採用數位解決方案,歐洲市場有望成長。雲端服務、人工智慧和自動化是當今採用的新 IT 趨勢之一,促使企業轉向升級的ITSM 解決方案,以實現高效的基礎設施管理、更好的服務交付和業務支援。預計亞太地區在預測期內將呈現最高的年複合成長率。該成長與印度、中國和東南亞等新興市場的數位化和基礎設施投資不斷增加有關。
本報告調查了全球 IT 服務管理市場,並提供了市場的定義和概述、影響市場成長的各種因素的分析、市場規模的趨勢和預測、各細分、地區/主要國家的明細、競爭環境以及主要公司的概況。
Global IT Service Management Market Research Report Information Application Area (Incident and Problem Management, Change and Release Management, Configuration and Asset Management, Service Desk Management, Operations and Performance Management, Network Management, Governance, Risk, and Compliance Management, and Others), Industry Vertical (Banking, Financial Services, and Insurance (BFSI), Healthcare and Life Sciences, Retail and E-commerce, IT and Telecommunications, Manufacturing, Media and Entertainment, Government and Public Sector, Energy and Utilities, Education, and Others), By Component (Solutions and Services), Deployment Model (On-premises, and Cloud Based), Organization Size (Small and Medium Enterprises (SMEs), and Large Enterprises), and By Region (North America, Europe, Asia-Pacific, Middle East and Africa, South & Central America) Forecast Till 2032
The IT Service Management Market was valued at USD 12,510.6 million in 2023. The IT Service Management Market is expected to increase from USD 13,943.1 million in 2024 to USD 36,598.7 million by 2032, with a compound yearly growth rate (CAGR) of 12.8% over the forecast period (2024-2032). The IT Service administration market is being pushed by a shift toward cloud-based technologies, simplicity and synchronization of IT resources, automated administration of IT processes and policies, and the numerous benefits of agile implementation and quick deployment. Furthermore, some limitations that would impede market expansion during the projection period include a lack of technical knowledge and skills, as well as security and privacy issues for confidential data and company processes. Furthermore, there are numerous opportunities for market players to expand during the forecast period, including rising BYOD adoption and a growing mobile workforce, supportive government initiatives for necessary technology use, ongoing development of 5G technology, and the emergence of AI to automate processes.
Market Segment insights
The worldwide IT Service Management market is divided into two segments based on component: solutions and services.
The global market has been divided into two segments depending on deployment model: on-premises and cloud.
The global market is divided into two segments based on organization size: small and medium-sized companies (SMEs) and large organizations.
The global IT Service Management market is divided into several application areas, including incident and problem management, change and release management, configuration and asset management, service desk management, operations and performance management, network management, governance, risk, and compliance management, and others.
The global market is divided into Industry Verticals, which include banking, financial services, and insurance (BFSI), healthcare and life sciences, retail and e-commerce, IT and telecommunications, manufacturing, media and entertainment, government and public sector, energy and utilities, education, and others.
Regional insights
The study covers North America, Europe, Asia-Pacific, the Middle East and Africa, and South America. North America includes the United States, Canada, and Mexico. North America is once again dominating the IT Service Management (ITSM) industry, owing to advanced IT facilities and increased technical adoption.
The European market for IT Service Management (ITSM) is expected to grow as more organizations in sectors ranging from healthcare to manufacturing and finance adopt digital solutions. Cloud services, artificial intelligence, and automation are among the new IT trends being implemented today; as a result, enterprises are turning to upgraded ITSM solutions for efficient infrastructure management, better service delivery, and business support.
During the projected period, the Asia Pacific region is expected to have the highest CAGR for the IT Service Management (ITSM) market. This expansion is linked to ongoing digitisation and infrastructural investment in emerging markets like as India, China, and Southeast Asia.
The market's major players include Microsoft, IBM, Oracle, Freshworks, ServiceNow, Broadcom, Atlassian, Ivanti, Zendesk, ManageEngine, and others.