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1435970

通訊費用管理：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

Telecom Expense Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

通訊費用管理（TEM）市場規模預計到2024年為 43.3 億美元，預計到2029年將達到 84.3 億美元，預測期內（2024-2029年）年複合成長率為14.26%。

通訊費用管理-市場

通訊費用管理已成為所有業務領域/行業（無論規模大小）營運的公司的基本實踐。對高效通訊費用管理實踐的需求不斷成長，加上過去幾年商業通訊基礎設施的擴張，這是市場的轉變趨勢之一。

主要亮點

  • 對行動應用程式的需求不斷成長，多家企業擴大採用可攜式設備以及通訊費用管理解決方案的技術進步推動通訊費用管理市場的成長。此外，行動裝置的日益普及，費用管理的可見性以及雲端基礎的服務的日益普及也推動市場成長。
  • 近年來，由於將智慧型手機、筆記型電腦和平板電腦等個人行動裝置整合到自己設備（CYD）的選擇和自帶設備等行動政策中的持續趨勢，該市場不斷成長。此外，行動裝置在內部通訊網路中的整合度不斷提高，凸顯了對成本管理、監控和通訊資源使用的綜合系統的需求。
  • 此外，已開發經濟體和新興經濟體的Start-Ups文化的成長日益增加中小企業的數量，而積極採用 BYOD 文化的公司可能會限制其初始成長。現在消除或限制了某些初始基礎設施成本。這些趨勢預計將為通訊費用管理解決方案創造多個機會。
  • 雲端基礎技術的易用性加速了企業間視訊會議的採用，並促進了雲端服務的採用以滿足各種業務需求。這些都勝過了當今的網路，增加了對先進網路解決方案的需求，並促使公司大量投資通訊費用管理解決方案。
  • 因此，世界各地的通訊業者透過管理雲端連接並利用網路資產來增強和最佳化雲端基礎的解決方案和服務，將自己融入雲端價值鏈。此外，顯然需要易於維護的網路系統，以實現跨多個最終用戶行業（例如醫療保健、零售和製造）的有效通訊。例如，經濟高效的雲端基礎的解決方案的出現導致醫療保健提供者擴大採用這些解決方案，而這些提供者通常被歸類為 IT 預算最少的人。
  • 由於冠狀病毒感染疾病（COVID-19）的爆發，通訊業對網路服務的需求大幅增加，因為很大一部分人仍留在家中進行遠距工作環境。在家工作的人的增加提高了下載、線上影片觀看和透過視訊會議進行交流的需求，所有這些都導致​​網路流量和資料使用量的增加。

通訊費用管理市場趨勢

BFSI 細分市場預計將獲得巨大吸引力

  • 服務供應商之間的競爭日益激烈，以改善 BFSI 部門提供的通訊費用管理服務，獲得相對於其他最終用戶的競爭優勢。這些解決方案使金融機構和保險部門能夠最大限度地節省費用並管理通訊費用。例如，Cass Information Systems Inc. 幫助金融、銀行和保險公司全面管理通訊，包括行動服務和 BYOD 管理。
  • 此外，行動銀行和網路銀行業務用戶的增加也增加了銀行業對通訊費用管理的需求。例如，美國銀行2022年 8月發布的一份報告資料顯示，美國銀行的客戶擴大使用該公司備受推崇的數位工具來管理自己的帳戶。2022年7月，客戶使用公司數位平台近10億次。該公司擁有創紀錄的 5,500 萬經過驗證的數位客戶，比去年增加了 5%。
  • 銀行客戶現在將能夠追蹤各個分店的通訊費用，甚至可以對各個分店進行基準比較。另一方面，保險客戶則讚賞該解決方案能夠追蹤分配給遠端員工的總成本，提供對遠端成本的清晰可見性。
  • 此外，隨著轉向 5G 網路，對更好的銀行服務行動應用程式的需求不斷成長，物聯網設備的普及不斷提高，努力創建改進的 API 以實現無縫用戶體驗，以及由於通訊業者對高階服務收益化的需求不斷成長，這些也是預計推動市場成長的關鍵因素。
  • 此外，行動網際網路在日常業務中的應用日益廣泛，以及先進技術的不斷採用，在LTE和物聯網蓬勃發展的時代，加劇了BFSI各種技術進步之間的前沿競爭，這可能會鼓勵更多的競爭。帶動市場需求。

拉丁美洲預計將經歷顯著成長

  • 拉丁美洲地區預計在預測期內通訊費用管理市場將出現重大成長機會，這主要是由於使用網際網路的人口逐漸增加、移動和連接設備用戶數量不斷增加以及行動電話的日益普及。預計公司之間的自帶設備（BYOD）政策以及 IT 和通訊的興起。
  • 大量IT服務和產品公司的存在、CYOD和BYOD政策的日益普及以及IT和通訊基礎設施的加強可能會增加對高效通訊費用管理產品和服務的需求。
  • 在拉丁美洲，從4G到5G的演進預計將成為強大的經濟成長引擎，特別是提高關鍵垂直產業的生產力。根據GSMA預測，在可預見的未來，4G仍將是拉丁美洲移動產業的支柱，到2025年約佔總連結數的70%，預計到2025年拉丁美洲移動生態系統將成長超過300億美元。
  • 此外，拉丁美洲的一些政府考慮將 5G 技術作為其數位轉型的關鍵要素。因此，該地區各國政府對頻譜分配和網路部署規則進行必要的監管變革，以加速其管轄範圍內的部署和採用。
  • 該地區的電訊業也發生了重大變化，由於混合IT API架構的普及，大多數組織將其關鍵業務基礎設施遷移到雲端。預計醫療保健和製造業將在預測期內成為新解決方案的主要採用者，以更佳管理通訊費用並為其他行業提供申請。

通訊費用管理產業概況

由於存在多個供應商，通訊費用管理市場是半整合的。市場上的幾個主要企業都在不斷努力帶來產品創新。領先企業結成策略聯盟，擴大在發展中地區的業務，以鞏固其市場地位。

2023年 9月：Crown Jewels Consultant Ltd（CJC）宣布加強與 Calero（原 Calero-MDSL）的合作。此次合作是多個客戶利用 CJC 在諮詢和連接 MDM 解決方案方面的供應商中立專業知識的直接結果。這包括透過用於建立結構化資料來源的 ILM 產品進行資料發現、管理和授權管理，以及用於連接到 Calero 等外部第三方的基於雲端基礎的託管 DACS。

2022年 8月，Calero-MDSL 宣布收購 Network Control，這是一家位於愛荷華州韋弗利的通訊和管理行動化營運服務供應商。此次收購是 Calero-MDSL 一系列收購的延續，並鞏固了其作為管理支出最大的通訊費用管理解決方案的地位。

20 多年來，Tangoe 一直是技術費用和資產管理解決方案的領導者，2022年 6月，它宣布推出 Tangoe One，這是一套跨生命週期的精心策劃的費用管理和最佳化平台捆綁套件。新的分層套餐目的是協助中型企業存取 Tangoe One 平台，透過統一入口網站簡化、管理和最佳化通訊、行動和雲端資產及費用。

2022年 2月，技術費用管理公司 Telennium 宣布其物聯網管理（MoT）平台已在美國專利商標局全面註冊。 MoT 是針對大中型組織的下一代通訊費用管理平台和服務解決方案，於2021年推出。 MoT 是一個即時、集中的資料庫，為使用者提供有關客戶申請費用、服務和資產的全面資訊。

其他福利

  • Excel 格式的市場預測（ME）表
  • 3 個月分析師支持

目錄

第1章 簡介

  • 研究假設和市場定義
  • 調查範圍

第2章 調查方法

第3章 執行摘要

第4章 市場洞察

  • 市場概況
  • 產業價值鏈分析
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 買方議價能力
    • 新進入者的威脅
    • 替代產品的威脅
    • 競爭公司之間的敵意強度
  • 評估 COVID-19感染疾病對市場的影響

第5章 市場動態

  • 市場促進因素
    • 行動電話和其他行動裝置的採用率增加
    • 顯著節省成本並提高費用可見性
  • 市場限制因素
    • 由於行業標準設定而缺乏互通性

第6章 市場區隔

  • 依解決方案
    • 申請管理
    • 採購管理
    • 商業管理
    • 衝突管理
    • 其他解決方案
  • 依服務
    • 託管服務
    • 管理服務
  • 依最終用戶產業
    • BFSI
    • 消費品和零售
    • 製造業
    • 資訊科技與電信
    • 衛生保健
    • 其他最終用戶產業
  • 依地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章 競爭形勢

  • 公司簡介
    • Sakon Inc.
    • Avotus Corporation
    • Tangoe, Inc.
    • Calero-MDSL
    • WidePoint Solutions Corporation
    • Valicom Corporation
    • Upland Software Inc.（Cimpl）
    • CGI Inc.
    • TeleManagement Technologies Inc.
    • Auditel Inc.

第8章 投資分析

第9章 市場的未來

簡介目錄
Product Code: 71690

The Telecom Expense Management Market size is estimated at USD 4.33 billion in 2024, and is expected to reach USD 8.43 billion by 2029, growing at a CAGR of 14.26% during the forecast period (2024-2029).

Telecom Expense Management - Market

Telecom Expense Management has become an essential practice for enterprises operating across any business domain/industry, irrespective of their size. The increased requirement for efficient telecom expense management practices is one of the transforming trends in the market, coupled with the expansion that has been observed in the business telecom infrastructures in the past few years.

Key Highlights

  • The increasing demand for mobile applications, the growing adoption of portable equipment in multiple enterprises, and the technological advancements in telecom expense management solutions are driving the growth of the telecom expense management market. Furthermore, increased adoption of mobile devices, visibility into expense management, and the growing popularity of cloud-based services are also aiding market growth.
  • The ongoing trend of integrating individual mobile devices, such as smartphones, laptops, and tablets, under mobility policies such as the choose-your-own-device (CYD), and bring-your-own-devices for one, has been transforming the market over the past few years. Also, the augmented integration of mobile devices in the inner telecom networks has highlighted the requirement for a holistic system for managing and monitoring costs and using telecom resources.
  • Further, due to the growing startup culture across developed and developing economies, the increasing number of small and medium-sized enterprises has led companies willing to adopt the BYOD culture to eliminate or restrict the initial infrastructure expenses, which may limit their early growth. Such trends are expected to create several opportunities for telecom expense management solutions.
  • The ease of adoption of cloud-based technologies has boosted the adoption of video conferencing among businesses, driving the adoption of cloud services for various business needs. These are overwhelming the current networks and increasing the requirement for advanced network solutions, proliferating enterprises to invest in telecom expense management solutions.
  • Thus, globally, telecom operators align themselves in the cloud value chain by managing cloud connectivity and leveraging network assets to enhance and optimize cloud-based solutions and services. Moreover, the growing need for easily maintained network systems that can enable effective communications across multiple end-user industries, including healthcare, retail, and manufacturing, is evident. For instance, the advent of cost-effective cloud-based solutions has seen increased adoption by healthcare providers, which are often categorized as having minimum IT budgets.
  • With the outbreak of COVID-19, the telecom industry witnessed a significant increase in demand for internet services due to a major chunk of the population staying at home due to remote working conditions. The increase in people working from home led to an increase in demand for downloading, online video viewing, and communication through video conferencing, all of which are leading to increased network traffic and data usage.

Telecom Expense Management Market Trends

BFSI Segment is Expected to Gain Significant Traction

  • There has been a growing competition among the service providers to improve telecom expense management services available for the BFSI sector, thereby helping them to gain a competitive edge over other end-users. With these solutions, financial institutions and the insurance sector can avail of maximum savings and keep their telecom bills under control. For instance, Cass Information Systems Inc. is helping finance, banking, and insurance enterprises to fully manage their telecoms, including mobility services and BYOD management.
  • In addition, the growing mobile and online banking users are boosting the demand for telecom expense management in the Banking Sector. For instance, according to data from a report of Bank of America published in August 2022, Customers of Bank of America are increasingly using the company's highly regarded digital tools to manage their accounts. In July 2022, customers used the business's digital platforms nearly 1 billion times. The company has a record 55 million verified digital customers, which has increased by 5% from last year's numbers.
  • Banking clients get the ability to track their telecom costs for individual branches and can also benchmark them against one another. Meanwhile, the insurance clients appreciate the solution's ability to track the total costs assigned to remote employees for clear visibility into remote costs.
  • Also, the increasing demand for better mobile applications for banking services and the increased penetration of IoT devices coupled with a shift towards 5G networks, efforts made towards making improved APIs for seamless user experience, and the growing need of telecom operators to monetize their advanced services are also some of the major factors that are anticipated to drive the market growth.
  • Moreover, the growing adoption of advanced technologies, along with the increasing applications of mobile internet in day-to-day operations, has fueled the cutting-edge competition among various technological advancements across BFSI in the booming era of LTE and IoT, which may further propel the demand in the market.

Latin America is Expected to Witness Significant Growth

  • The Latin American region is expected to witness significant growth opportunities in the telecom expense management market during the forecast period, primarily owing to the gradual increase in the population using the internet, a growing number of mobile and connected device users, the rising popularity of bring your own device (BYOD) policies among enterprises, and the flourishing IT and telecommunication.
  • The existence of a vast number of IT services and product companies, the growing popularity of CYOD and BYOD policies, and enhancing IT and telecom infrastructures may fuel the requirement for efficient telecom expense management products and services.
  • In Latin America, the evolution of 4G into 5G is expected to act as a powerful economic growth engine, particularly for enhancing productivity in key vertical sectors. According to GSMA, 4G will continue to be the backbone of the Latin American mobile industry in the near future, accounting for about 70% of total connections by 2025, and the Latin American mobile ecosystem will grow by more than USD 30 billion by 2025.
  • Moreover, several governments in Latin America are considering 5G technology as a significant factor in their digital transformation. Hence, governments in the region are making the necessary regulatory changes in spectrum assignment and network deployment rules in order to accelerate the deployment and adoption in their jurisdiction.
  • The region is also experiencing a significant shift in the telecom front, where the majority of organizations have migrated their business-critical infrastructure to the cloud, owing to the penetration of hybrid IT API architecture. The healthcare and manufacturing sectors are expected to emerge as prominent adopters of new solutions over the forecast period in order to better manage telecom expenses and offer billing invoices to others.

Telecom Expense Management Industry Overview

The telecom expense management market is semi-consolidated due to the presence of multiple vendors. Several key players in the market are putting constant effort into bringing product innovations. Major companies are entering into strategic collaborations and are also expanding their footprints in developing regions to consolidate their positions in the market.

In Spetember 2023: Crown Jewels Consultant Ltd (CJC), has announced an enhanced collaboration with Calero (formerly Calero-MDSL), and as collaboration is a direct result of multiple clients leveraging CJC's vendor-agnostic expertise for consulting and interfacing with the MDM solution, which include Data discovery, administration, and licensing management via the ILM product to build a structured data source and Cloud-based, hosted DACS for connectivity to external third parties, like Calero.

In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.

In June 2022, Tangoe, the leading technology expense and asset management solution for more than 20 years, unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.

In February 2022, Tellennium, a technology expense management company, announced that its Management of Things (MoT) platform had been completely registered with the US Patent and Trademark Office. MoT is a next-generation telecom expense management platform and service solution for mid-to-large organizations, launched in 2021. MoT is a real-time centralized database that gives users comprehensive information about customer invoice expenses, services, and assets.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porters Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Adoption of Mobile Phones and Other Portable Devices
    • 5.1.2 Significant Cost Reduction and Expense Visibility
  • 5.2 Market Restraints
    • 5.2.1 Lack of Interoperability Due to Set Industry Standards

6 MARKET SEGMENTATION

  • 6.1 By Solution
    • 6.1.1 Invoice Management
    • 6.1.2 Sourcing Management
    • 6.1.3 Business Management
    • 6.1.4 Dispute Management
    • 6.1.5 Other Solutions
  • 6.2 By Service
    • 6.2.1 Hosted Service
    • 6.2.2 Managed Service
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 Consumer Goods & Retail
    • 6.3.3 Manufacturing
    • 6.3.4 IT & Telecom
    • 6.3.5 Healthcare
    • 6.3.6 Other End-user Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia-Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Sakon Inc.
    • 7.1.2 Avotus Corporation
    • 7.1.3 Tangoe, Inc.
    • 7.1.4 Calero-MDSL
    • 7.1.5 WidePoint Solutions Corporation
    • 7.1.6 Valicom Corporation
    • 7.1.7 Upland Software Inc. (Cimpl)
    • 7.1.8 CGI Inc.
    • 7.1.9 TeleManagement Technologies Inc.
    • 7.1.10 Auditel Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET