市場調查報告書
商品編碼
1530827
到 2030 年的通訊費用管理市場預測:按類型、部署類型、公司規模、最終用戶和地區進行的全球分析Telecom Expense Management Market Forecasts to 2030 - Global Analysis By Type, Deployment Mode, Enterprise Size, End User and By Geography |
根據Stratistics MRC的數據,2024年全球通訊費用管理市場規模為35.2億美元,預計2030年將達到84.7億美元,預測期內複合年成長率為14.7%。
通訊成本管理包括用於監控、管理和最佳化組織通訊成本的流程和工具。這包括追蹤通訊使用、管理申請、審核成本、識別節省成本的機會等等。 TEM 幫助企業確保他們只為他們使用的服務付費,最大限度地減少錯誤,並與提供者協商更優惠的價格。 TEM 可提供通訊成本和使用模式的可見性,從而實現更好的通訊資源決策和策略規劃。
根據世界銀行集團的資料,目前全球有三分之二的成年人發送和接收數位付款,到 2021 年新興經濟體將佔 57%。
擴大雲端基礎的通訊解決方案的使用
雲端服務引入了多樣化的收費模型、多個服務提供者和可擴展的解決方案,這使得成本管理變得複雜。 TEM 解決方案透過提供追蹤、分析和最佳化通訊成本的工具,幫助組織應對這種複雜性。隨著企業採用雲端基礎的工具,對有效的 TEM 解決方案的需求來確保準確的申請、成本控制和資源分配推動了市場的成長,並且對全面的費用管理策略的需求正在增強。
資料隱私問題
通訊費用管理中的資料隱私問題源自於敏感通訊資料的處理,例如申請詳細資訊和使用模式。未授權存取、資料外洩和濫用個人資訊等風險引發了嚴重的隱私問題。由於擔心不遵守資料保護條例和潛在的聲譽損害,這些擔憂可能會阻礙企業採用 TEM 解決方案,從而阻礙市場成長。
行動裝置和物聯網的普及
隨著越來越多的行動裝置和 IoT 解決方案的部署,企業面臨更高、更複雜的通訊費用,需要強大的 TEM 解決方案來有效管理它們。 TEM 工具有助於追蹤和最佳化與這些設備相關的成本、視覺化使用模式並管理不同的申請結構。在快速發展的技術環境中,對全面成本控制和高效管理通訊資源的需求不斷成長,推動了對先進 TEM 解決方案的需求。
實施成本高
通訊費用管理的高實施成本源於對複雜技術、與現有系統整合以及客製化以滿足特定組織需求的需求。這些成本包括軟體購買費、諮詢費、培訓費等。這種經濟負擔可能會阻止小型組織或預算有限的組織投資 TEM 解決方案。這種不願採用的情況可能會限制 TEM 解決方案的擴散並降低整體市場滲透率,從而阻礙市場成長。
COVID-19 的影響
COVID-19 透過加速數位轉型和遠距工作趨勢,對通訊費用管理市場產生了重大影響。遠端工作的快速增加和對通訊服務的依賴增加導致通訊成本增加,從而推動了對 TEM 解決方案來管理和最佳化成本的需求。此次疫情凸顯了對通訊成本可見性和控制的需求,提高了 TEM 在管理日益複雜的通訊環境中的重要性。
大型企業部門預計將在預測期內成為最大的部門
大型企業部門預計將出現良好的成長。 TEM 對於大型企業管理巨額通訊成本和最佳化資源利用至關重要。這些公司面臨著擁有多個服務和提供者的複雜通訊環境,需要先進的 TEM 解決方案來有效追蹤、審核和管理成本。 TEM 可協助您協商更好的費率、強制合規性並了解通訊成本,最終提高大規模營運中的財務效率和策略決策。
預測期內,製造業領域的複合年成長率最高
預計製造業在預測期內將經歷最高的複合年成長率。在製造應用中,TEM 對於管理與複雜生產環境和通訊需求相關的通訊成本至關重要。 TEM 解決方案可協助製造商追蹤和管理多個地點的成本、簡化申請流程並確保有效利用通訊資源。透過提供使用模式的可見性和最佳化服務契約,TEM 支援降低成本和提高業務效率,這對於在競爭激烈的製造業中保持盈利至關重要。
由於數位化的快速發展、通訊成本的上升和遠距工作的增加,亞太地區的通訊費用管理市場正在成長。該地區多樣化的通訊基礎設施和不同的監管要求也推動了對客製化 TEM 解決方案的需求。此外,對成本最佳化和改進通訊管理的日益成長的需求正在推動亞太地區的市場擴張。
在北美地區,通訊環境複雜、服務成本上升,成本控制需求日益增加,通訊費用管理市場強勁。該市場受益於技術進步和市場高度成熟,重點是人工智慧和自動化的整合。此外,嚴格的監管合規要求和不斷成長的遠距工作趨勢進一步推動了該地區對有效 TEM 解決方案的需求。
According to Stratistics MRC, the Global Telecom Expense Management Market is accounted for $3.52 billion in 2024 and is expected to reach $8.47 billion by 2030 growing at a CAGR of 14.7% during the forecast period. Telecom expense management involves the processes and tools used to monitor, control, and optimize an organization's telecommunications expenses. It includes tracking telecom usage, managing invoices, auditing costs, and identifying cost-saving opportunities. TEM helps businesses ensure they only pay for the services they use, minimize errors, and negotiate better rates with providers. It provides visibility into telecom spend and usage patterns, enabling better decision-making and strategic planning for telecommunications resources.
According to data from The World Bank Group, two-thirds of adults currently send or receive digital payments globally, with developing economies accounting for 57% in 2021.
Growing use of cloud-based communication solutions
Cloud services introduce diverse billing models, multiple service providers, and scalable solutions, which can complicate cost management. TEM solutions help organizations navigate this complexity by providing tools to track, analyze, and optimize telecom expenses. As businesses adopt more cloud-based tools, they require effective TEM solutions to ensure accurate billing, cost control, and resource allocation, driving market growth and enhancing the need for comprehensive expense management strategies.
Data privacy concerns
Data privacy concerns in telecom expense management arise from handling sensitive telecom data, such as billing details and usage patterns. The risk of unauthorized access, data breaches, and misuse of personal information raises significant privacy issues. These concerns can hamper market growth by deterring organizations from adopting TEM solutions due to fears of non-compliance with data protection regulations and potential reputational damage.
Proliferation of mobile devices and IoT
As organizations deploy more mobile devices and IoT solutions, they face higher and more intricate telecom billing, necessitating robust TEM solutions for effective management. TEM tools help track and optimize costs associated with these devices, provide visibility into usage patterns, and manage diverse billing structures. This growing need for comprehensive cost control and efficient management of telecom resources propels demand for advanced TEM solutions in a rapidly evolving technological landscape.
High implementation costs
High implementation costs in telecom expense management arise from the need for sophisticated technology, integration with existing systems, and customization to meet specific organizational needs. These costs can include software purchase, consulting fees, and training. Such financial burdens may deter smaller organizations or those with tight budgets from investing in TEM solutions. This reluctance to adopt can hamper market growth by limiting the reach of TEM solutions and slowing the overall adoption rate in the market.
Covid-19 Impact
Covid-19 significantly impacted the telecom expense management market by accelerating digital transformation and remote work trends. The surge in remote work and increased reliance on telecom services led to higher telecom expenses, driving demand for TEM solutions to manage and optimize costs. The pandemic highlighted the need for better visibility and control over telecom expenditures, enhancing the importance of TEM in managing growing and complex telecom environments.
The large enterprises segment is expected to be the largest during the forecast period
The large enterprises segment is estimated to have a lucrative growth. For large enterprises, TEM is crucial for controlling extensive telecom expenses and optimizing resource usage. These organizations face complex telecom environments with multiple services and providers, necessitating sophisticated TEM solutions to track, audit, and manage costs effectively. TEM helps in negotiating better rates, ensuring compliance, and gaining visibility into telecom spending, ultimately enhancing financial efficiency and strategic decision-making in large-scale operations.
The manufacturing segment is expected to have the highest CAGR during the forecast period
The manufacturing segment is anticipated to witness the highest CAGR growth during the forecast period. In manufacturing applications, TEM is vital for managing telecom costs associated with complex production environments and communication needs. TEM solutions help manufacturers track and control expenses across multiple sites, streamline billing processes, and ensure efficient use of telecom resources. By providing visibility into usage patterns and optimizing service contracts, TEM supports cost reduction and operational efficiency, crucial for maintaining profitability in the competitive manufacturing sector.
In the Asia-Pacific region, the telecom expense management market is experiencing growth driven by rapid digitalization, increasing telecom expenditures, and the rise of remote work. The region's diverse telecom infrastructure and varying regulatory requirements also boost demand for customized TEM solutions. Further, the growing need for cost optimization and improved telecom management fuels the market's expansion in Asia-Pacific.
In North America, the telecom expense management market is robust, driven by the need for cost control amid complex telecom environments and increasing service costs. The market benefits from technological advancements and high market maturity, with a strong focus on integrating AI and automation. Additionally, stringent regulatory compliance requirements and growing remote work trends further drive demand for effective TEM solutions in the region.
Key players in the market
Some of the key players profiled in the Telecom Expense Management Market include Calero, Tangoe, Valicom, Masergy, NetCentric Technologies, GEP Worldwide, MDSL, Telesoft, Compliant IA, Asentinel, Clearview, BellTechLogix, Fuze, Zycus and Invoice Insight.
In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.
In June 2022, Tangoe unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.