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通訊成本管理：市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Telecom Expense Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

預計 2025 年通訊費用管理市場規模為 49.5 億美元，到 2030 年將達到 96.4 億美元，預測期內（2025-2030 年）的複合年成長率為 14.26%。

電信費用管理-市場-IMG1

通訊費用管理已成為任何業務領域或行業的公司的一項必不可少的業務，無論其規模大小。對高效通訊成本管理的需求不斷成長，加上過去幾年商業通訊基礎設施的擴展，是改變市場的趨勢之一。

主要亮點

  • 行動應用程式需求的不斷成長、行動裝置在多個企業中的採用日益廣泛以及通訊成本管理解決方案的技術進步正在推動通訊成本管理市場的成長。此外，行動裝置的日益普及、費用管理可見性的提高以及雲端基礎的服務的普及也在推動市場成長。
  • 在過去幾年中，選擇自有設備（CYD）或自備設備出行政策下，智慧型手機、筆記型電腦和平板電腦等個人行動裝置的整合已成為市場的變革趨勢。此外，行動裝置在通訊網路中的日益整合凸顯了對用於控制和監控通訊資源成本和利用率的全面系統的需求。
  • 此外，隨著已開發經濟體和新興經濟體新興企業文化的興起，導致中小企業數量不斷增加，願意採用 BYOD 文化的公司正在消除或限制可能限制早期成長的初始基礎設施成本。這一趨勢預計將為通訊費用管理解決方案創造許多商機。
  • 雲端基礎的技術的易於採用加速了企業對視訊會議的採用，並導致採用雲端服務來滿足各種業務需求。這些都對現有網路造成了巨大的壓力，增加了對先進網路解決方案的需求，從而推動企業投資於通訊費用管理解決方案。
  • 因此，通訊業者正在透過管理雲端連接並利用其網路資產來增強和最佳化雲端基礎的解決方案和服務來參與雲端價值鏈。此外，顯然需要易於維護的網路系統，以實現醫療保健、零售和製造業等多個最終用戶行業之間的有效通訊。例如，具有成本效益的雲端基礎的解決方案的出現，推動了 IT 預算最少的醫療保健提供者擴大採用該解決方案。
  • 隨著新冠肺炎疫情的爆發，越來越多的人在家工作進行遠距辦公，通訊業對網路服務的需求大幅增加。隨著越來越多的人在家工作，下載、在線觀看影片和透過視訊會議進行交流的需求也隨之增加，所有這些都導致​​了網路流量和資料使用量的增加。

通訊費用管理市場趨勢

BFSI 部門預計將大幅成長

  • 服務供應商之間的競爭日益激烈，以改善 BFSI 行業的通訊成本管理服務。這些解決方案使金融機構和保險業能夠最大限度地節省開支並降低電訊費用。例如，Cass Information Systems 幫助金融、銀行和保險公司完全控制電訊，包括行動服務和 BYOD 管理。
  • 此外，手機和網路銀行用戶的不斷增加也推動了銀行業對通訊成本管理的需求。例如，美國銀行2022年8月發布的報告資料顯示，美國銀行的客戶擴大轉向該銀行備受讚譽的數位工具來管理他們的帳戶。 2022年7月，客戶使用該公司的數位平台約10億次。美國銀行的數位客戶數量達到創紀錄的 5,500 萬，比去年增加 5%。
  • 銀行客戶可以追蹤各分店的通訊成本以及跨分店的基準通訊成本。同時，保險公司客戶很欣賞這種解決方案，因為它可以讓他們追蹤分配給遠端員工的總合成本，從而清楚了解遠端成本。
  • 此外，對於銀行服務更好的行動應用程式的需求不斷成長、物聯網設備普及率不斷提高以及向 5G 網路的過渡、改進 API 以實現無縫用戶體驗的努力以及通訊業者對先進服務收益的需求不斷成長，都是預計推動市場成長的主要因素。
  • 此外，在 LTE 和 IoT 蓬勃發展的時代，先進技術的採用不斷增多以及行動網際網路在日常業務中的應用日益廣泛，促使 BFSI 競相保持各種技術進步的領先地位，這可能會進一步推動市場需求。

拉丁美洲可望實現強勁成長

  • 預計預測期內拉丁美洲地區的通訊費用管理市場將迎來巨大的成長機會。這主要是由於網路人口的逐步增加、行動和連網裝置使用者數量的增加、企業中 BYOD（自帶裝置）政策的日益普及以及 IT 和通訊的興起。
  • 大量IT服務和產品公司的存在、CYOD和BYOD政策的日益普及以及IT和通訊基礎設施的加強可能會增加對高效通訊費用管理產品和服務的需求。
  • 在拉丁美洲，從4G到5G的演進有望成為強大的經濟成長引擎，尤其是在提高關鍵垂直產業的生產力方面。根據GSMA預測，在可預見的未來，4G仍將是拉丁美洲移動產業的支柱，到2025年將佔總連結數的約70%，預計到2025年拉丁美洲移動生態系統將成長300多億美元。
  • 此外，一些拉丁美洲政府正在考慮將5G技術作為其數位轉型的關鍵要素。因此，該地區的政府正在尋求對頻寬分配和網路部署規則做出必要的監管改變，以加速其管轄範圍內的部署和採用。
  • 混合 IT API 架構的流行已促使該地區大多數組織將其業務關鍵型基礎架構遷移到雲端。預計醫療保健和製造業將成為預測期內採用新解決方案的知名公司，以更好地管理通訊費用並向他人提供發票。

通訊費用管理產業概況

由於有多家供應商，通訊費用管理市場呈現半剛性。市場上的幾家主要企業不斷注重產品創新。主要企業正在建立策略聯盟並擴大其在前沿市場的影響力，以加強其市場地位。

2023 年 9 月，Crown Jewel Consultants (CJC) 宣布加強與 Calero（原 Calero-MDSL）的合作。此次合作直接源自於多家客戶利用 CJC 的供應商中立專業知識來諮詢和使用 MDM 解決方案，包括透過 ILM 產品進行資料發現、管理和授權管理以建立結構化資料來源，以及雲端基礎的託管 DACS 以便與 Calero 等外部第三方建立連結。

2022 年 8 月，Calero-MDSL 宣布收購位於愛荷華州韋弗利的通訊費用和託管行動服務供應商 Network Control。透過此次收購，Calero-MDSL 繼續進行收購，鞏固了其作為管理支出規模最大的通訊費用管理解決方案的地位。

2022 年 6 月，在技術費用和資產管理解決方案領域擁有 20 多年領導地位的 Tangoe 宣布推出針對其整體生命週期費用管理和最佳化平台 Tangoe One 的精選捆綁產品套件。新的套件旨在使中型企業能夠存取 Tangoe One 平台，從而從一個統一的入口網站簡化、管理和最佳化通訊、行動和雲端資產及費用。

2022年2月，科技費用管理公司Telenium宣布其物聯網管理（MoT）平台已在美國專利商標局全面註冊。 MoT 是 2021 年推出的中大型組織的下一代通訊費用管理平台和服務解決方案。 MoT 是一個即時的集中式資料庫，為使用者提供有關客戶發票、費用、服務和資產的全面資訊。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概況
  • 產業價值鏈分析
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 購買者和消費者的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • COVID-19 市場影響評估

第5章 市場動態

  • 市場促進因素
    • 行動電話和其他攜帶式設備的日益普及
    • 顯著節省成本並提高費用透明度
  • 市場限制
    • 由於行業標準而缺乏互通性

第6章 市場細分

  • 按解決方案
    • 出貨單管理
    • 採購管理
    • 商業管理
    • 爭議管理
    • 其他解決方案
  • 按服務
    • 託管服務
    • 託管服務
  • 按最終用戶產業
    • BFSI
    • 消費品和零售
    • 製造業
    • 資訊科技/通訊
    • 衛生保健
    • 其他最終用戶產業
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章 競爭格局

  • 公司簡介
    • Sakon Inc.
    • Avotus Corporation
    • Tangoe, Inc.
    • Calero-MDSL
    • WidePoint Solutions Corporation
    • Valicom Corporation
    • Upland Software Inc.（Cimpl）
    • CGI Inc.
    • TeleManagement Technologies Inc.
    • Auditel Inc.

第8章投資分析

第9章：市場的未來

簡介目錄
Product Code: 71690

The Telecom Expense Management Market size is estimated at USD 4.95 billion in 2025, and is expected to reach USD 9.64 billion by 2030, at a CAGR of 14.26% during the forecast period (2025-2030).

Telecom Expense Management - Market - IMG1

Telecom Expense Management has become an essential practice for enterprises operating across any business domain/industry, irrespective of their size. The increased requirement for efficient telecom expense management practices is one of the transforming trends in the market, coupled with the expansion that has been observed in the business telecom infrastructures in the past few years.

Key Highlights

  • The increasing demand for mobile applications, the growing adoption of portable equipment in multiple enterprises, and the technological advancements in telecom expense management solutions are driving the growth of the telecom expense management market. Furthermore, increased adoption of mobile devices, visibility into expense management, and the growing popularity of cloud-based services are also aiding market growth.
  • The ongoing trend of integrating individual mobile devices, such as smartphones, laptops, and tablets, under mobility policies such as the choose-your-own-device (CYD), and bring-your-own-devices for one, has been transforming the market over the past few years. Also, the augmented integration of mobile devices in the inner telecom networks has highlighted the requirement for a holistic system for managing and monitoring costs and using telecom resources.
  • Further, due to the growing startup culture across developed and developing economies, the increasing number of small and medium-sized enterprises has led companies willing to adopt the BYOD culture to eliminate or restrict the initial infrastructure expenses, which may limit their early growth. Such trends are expected to create several opportunities for telecom expense management solutions.
  • The ease of adoption of cloud-based technologies has boosted the adoption of video conferencing among businesses, driving the adoption of cloud services for various business needs. These are overwhelming the current networks and increasing the requirement for advanced network solutions, proliferating enterprises to invest in telecom expense management solutions.
  • Thus, globally, telecom operators align themselves in the cloud value chain by managing cloud connectivity and leveraging network assets to enhance and optimize cloud-based solutions and services. Moreover, the growing need for easily maintained network systems that can enable effective communications across multiple end-user industries, including healthcare, retail, and manufacturing, is evident. For instance, the advent of cost-effective cloud-based solutions has seen increased adoption by healthcare providers, which are often categorized as having minimum IT budgets.
  • With the outbreak of COVID-19, the telecom industry witnessed a significant increase in demand for internet services due to a major chunk of the population staying at home due to remote working conditions. The increase in people working from home led to an increase in demand for downloading, online video viewing, and communication through video conferencing, all of which are leading to increased network traffic and data usage.

Telecom Expense Management Market Trends

BFSI Segment is Expected to Gain Significant Traction

  • There has been a growing competition among the service providers to improve telecom expense management services available for the BFSI sector, thereby helping them to gain a competitive edge over other end-users. With these solutions, financial institutions and the insurance sector can avail of maximum savings and keep their telecom bills under control. For instance, Cass Information Systems Inc. is helping finance, banking, and insurance enterprises to fully manage their telecoms, including mobility services and BYOD management.
  • In addition, the growing mobile and online banking users are boosting the demand for telecom expense management in the Banking Sector. For instance, according to data from a report of Bank of America published in August 2022, Customers of Bank of America are increasingly using the company's highly regarded digital tools to manage their accounts. In July 2022, customers used the business's digital platforms nearly 1 billion times. The company has a record 55 million verified digital customers, which has increased by 5% from last year's numbers.
  • Banking clients get the ability to track their telecom costs for individual branches and can also benchmark them against one another. Meanwhile, the insurance clients appreciate the solution's ability to track the total costs assigned to remote employees for clear visibility into remote costs.
  • Also, the increasing demand for better mobile applications for banking services and the increased penetration of IoT devices coupled with a shift towards 5G networks, efforts made towards making improved APIs for seamless user experience, and the growing need of telecom operators to monetize their advanced services are also some of the major factors that are anticipated to drive the market growth.
  • Moreover, the growing adoption of advanced technologies, along with the increasing applications of mobile internet in day-to-day operations, has fueled the cutting-edge competition among various technological advancements across BFSI in the booming era of LTE and IoT, which may further propel the demand in the market.

Latin America is Expected to Witness Significant Growth

  • The Latin American region is expected to witness significant growth opportunities in the telecom expense management market during the forecast period, primarily owing to the gradual increase in the population using the internet, a growing number of mobile and connected device users, the rising popularity of bring your own device (BYOD) policies among enterprises, and the flourishing IT and telecommunication.
  • The existence of a vast number of IT services and product companies, the growing popularity of CYOD and BYOD policies, and enhancing IT and telecom infrastructures may fuel the requirement for efficient telecom expense management products and services.
  • In Latin America, the evolution of 4G into 5G is expected to act as a powerful economic growth engine, particularly for enhancing productivity in key vertical sectors. According to GSMA, 4G will continue to be the backbone of the Latin American mobile industry in the near future, accounting for about 70% of total connections by 2025, and the Latin American mobile ecosystem will grow by more than USD 30 billion by 2025.
  • Moreover, several governments in Latin America are considering 5G technology as a significant factor in their digital transformation. Hence, governments in the region are making the necessary regulatory changes in spectrum assignment and network deployment rules in order to accelerate the deployment and adoption in their jurisdiction.
  • The region is also experiencing a significant shift in the telecom front, where the majority of organizations have migrated their business-critical infrastructure to the cloud, owing to the penetration of hybrid IT API architecture. The healthcare and manufacturing sectors are expected to emerge as prominent adopters of new solutions over the forecast period in order to better manage telecom expenses and offer billing invoices to others.

Telecom Expense Management Industry Overview

The telecom expense management market is semi-consolidated due to the presence of multiple vendors. Several key players in the market are putting constant effort into bringing product innovations. Major companies are entering into strategic collaborations and are also expanding their footprints in developing regions to consolidate their positions in the market.

In Spetember 2023: Crown Jewels Consultant Ltd (CJC), has announced an enhanced collaboration with Calero (formerly Calero-MDSL), and as collaboration is a direct result of multiple clients leveraging CJC's vendor-agnostic expertise for consulting and interfacing with the MDM solution, which include Data discovery, administration, and licensing management via the ILM product to build a structured data source and Cloud-based, hosted DACS for connectivity to external third parties, like Calero.

In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.

In June 2022, Tangoe, the leading technology expense and asset management solution for more than 20 years, unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.

In February 2022, Tellennium, a technology expense management company, announced that its Management of Things (MoT) platform had been completely registered with the US Patent and Trademark Office. MoT is a next-generation telecom expense management platform and service solution for mid-to-large organizations, launched in 2021. MoT is a real-time centralized database that gives users comprehensive information about customer invoice expenses, services, and assets.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porters Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Adoption of Mobile Phones and Other Portable Devices
    • 5.1.2 Significant Cost Reduction and Expense Visibility
  • 5.2 Market Restraints
    • 5.2.1 Lack of Interoperability Due to Set Industry Standards

6 MARKET SEGMENTATION

  • 6.1 By Solution
    • 6.1.1 Invoice Management
    • 6.1.2 Sourcing Management
    • 6.1.3 Business Management
    • 6.1.4 Dispute Management
    • 6.1.5 Other Solutions
  • 6.2 By Service
    • 6.2.1 Hosted Service
    • 6.2.2 Managed Service
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 Consumer Goods & Retail
    • 6.3.3 Manufacturing
    • 6.3.4 IT & Telecom
    • 6.3.5 Healthcare
    • 6.3.6 Other End-user Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia-Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Sakon Inc.
    • 7.1.2 Avotus Corporation
    • 7.1.3 Tangoe, Inc.
    • 7.1.4 Calero-MDSL
    • 7.1.5 WidePoint Solutions Corporation
    • 7.1.6 Valicom Corporation
    • 7.1.7 Upland Software Inc. (Cimpl)
    • 7.1.8 CGI Inc.
    • 7.1.9 TeleManagement Technologies Inc.
    • 7.1.10 Auditel Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET