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1640457

業務流程管理-市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Business Process Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

業務流程管理市場規模預計在 2025 年為 167.3 億美元，預計到 2030 年將達到 292.6 億美元，預測期內（2025-2030 年）的複合年成長率為 11.83%。

業務流程管理-市場-IMG1

關鍵亮點

  • 業務流程管理 (BPM) 因其提高生產力和顯著節省成本的潛力而近年來受到了廣泛關注。它是一個通用的軟體系統，由特定的流程設計驅動，用於制定和管理業務業務流程。
  • 業務流程管理 (BPM) 是最佳化組織完成任務、服務客戶和賺取收益的方法的系統流程。業務流程是一種活動或一組業務，可幫助組織實現其目標，例如創造收益或增加勞動力多樣性。 BPM 分析業務流程，模擬其在多種情況下的行為方式，實施修正，監控新方法，並不斷提高其實現所需業務目標和結果的能力。
  • 市場也表現出支持企業（最終用戶）建立應用程式的趨勢。受訪的市場中大多數供應商在低程式碼應用開發能力方面處於領先地位。由於BPM平台需要整合所有協作功能，包括內容和文件共用、內部通訊、人力資源管理和問題管理，低程式碼應用程式開發已成為關鍵突破。
  • 例如，IBM 的智慧業務流程管理套件 (iBPMS) 提供具有人工智慧 (AI) 等附加功能的業務流程管理 (BPM) 軟體。其主要目的是幫助企業動態地自動化其工作流程。這些套件通常支援雲，並提供低程式碼工具，使開發人員能夠快速輕鬆地建立工作流程解決方案。
  • BPM 市場的主要趨勢之一是向低程式碼平台供應商定位。預計這一發展將導致 BPM 市場更加分散。
  • 作為公司選擇標準的使用案例包括數位業務最佳化和轉型、自助式智慧業務流程自動化和自適應案例管理。
  • 市場的主要企業正專注於策略聯盟，為市場帶來新的解決方案並改善他們的服務。例如，Open Text 今年稍早宣布，已達成協議，將透過完全子公司OpenText UK Holding Limited（「Bidco」）收購 Micro Focus已發行和將發行的全部總合。答應了。
  • 今年早些時候，TIBCO 宣布推出 TIBCO CloudTM EBX，這是一款創新且強大的主資料管理 (MDM) 軟體即服務 (SaaS) 解決方案。 TIBCO Cloud EBX 讓您可以從任何地方管理您的業務資料，包括主數據、參考資料和元資料。作為 SaaS 產品，EBX 讓客戶可以自助存取雲端原生 MDM 功能，從而實現更快、更智慧的實施。該解決方案是 TIBCO CloudTM Passport 的一部分。這種新的基於消費的費率方案為業務提供了靈活的單一模型，可存取 TIBCO SaaS 的全部功能。
  • 業務流程管理的需求與各環節對流程自動化的需求直接相關，因此，全球對流程自動化的需求越高，對業務流程管理解決方案的需求就越高。這些因素正在鼓勵組織和供應商專注於進入業務流程管理市場，並利用其核心競爭力來推動整個組織的成長。
  • 新冠肺炎疫情的爆發暴露了供應網路中的脆弱性。這個脆弱的生態系統包括對大多數 IT 公司至關重要的 IT 服務提供者。此外，在家工作的要求也推動了服務供應商確保其關鍵任務企業客戶擁有工具和技術來提高其所提供服務的速度、安全性、品質和整體效率的需求。
  • 在後疫情時代，數位化和新技術的採用正在興起，推動著市場成長。 BPM 有助於最佳化並使公司能夠實施支援應用案例的新解決方案。

業務流程管理 (BPM) 市場趨勢

BFSI 產業可望推動市場成長

  • 銀行、金融服務和保險業對 BPM 的需求很高。隨著產業發出經濟和金融危機的訊號，金融機構正在轉向技術工具來幫助最佳化其資源和流程。
  • 當今的數位優先客戶期望觸手可及的金融服務。不斷變化的客戶期望迫使銀行在所有數位平台上提供服務。入職流程類似。可靠的 BPM 系統可傳輸銀行最佳化和自動化端到端入職流程，消除流程瓶頸，加速直通式案件處理，並將資源分配給合適的知識型員工。
  • 今年，華為發布了基於Temenos開放平台建構的數位銀行2.0解決方案，並與金融業客戶和關鍵合作夥伴共同探討如何採用雲端原生架構實現業務敏捷和產業創新。
  • 銀行和金融機構的IT基礎設施需要定期更新。多個核心系統可能會發生衝突並阻礙有效的決策。因此，實現成本效率和兩個合併營業單位之間的適當整合是一項挑戰。此外，IBM 的研究顯示，超過 50% 的銀行和金融服務 CEO 致力於簡化產品和業務，以有效管理複雜性。
  • 此外，Software AG 已成功與 ING 集團合作使用 ARIS 進行業務流程建模和客戶旅程圖繪製。該公司正在使用 ARIS 建立試點，以遵守 GDPR 並涵蓋潛在的風險管理功能。
  • 此外，同樣的學科也影響了金融科技和技術市場格局，零售銀行業務受益於先進技術的採用。 EFMA 最近對零售銀行業務進行的一項調查發現，去年，銀行和信用合作社的重點是產品敏捷性（32%）、數位行銷（31%）、數位管道遷移（29%）和成本降低（28% ）。這導致銀行員工需要處理來自客戶和自動化流程的大量資料。

北美佔據主要市場佔有率

  • 銀行、金融服務和保險業對BPM有著強烈的需求。隨著該行業出現經濟和金融危機的徵兆，金融機構正在依賴技術工具來幫助他們最佳化資源和流程。
  • 銀行和金融機構的IT基礎設施需要定期更新，多個核心銀行系統可能會發生衝突並阻礙有效的決策。因此，成本效率以及兩者的適當結合正成為一個問題。此外，IBM 的研究顯示，超過 50% 的銀行和金融執行長正致力於簡化產品和業務，以有效管理複雜性。
  • 業務流程管理工具使銀行能夠實現貸款、開戶、交易對手付款、風險管理、客戶查詢、申訴和支援流程的自動化。這就是全球多家銀行紛紛轉向 BPM 的原因。例如，塞爾維亞市場領先的銀行之一法國興業銀行塞爾維亞分行透過實施 IBM Business Process Manager 和 IBM Application Connect Enterprise 來更好地服務其客戶。
  • 此外，Software AG 已成功與 ING 集團合作使用 ARIS 進行業務流程建模和客戶旅程圖。該公司正在使用 ARIS 來遵守 GDPR 並試行整體潛在的風險管理功能。

業務流程管理 (BPM) 產業概覽

由於地區和國際參與企業的存在，業務流程管理市場競爭非常激烈。參與企業紛紛進行併購和產品創新以維持其市場地位，導致競爭對手之間的競爭異常激烈。近期市場發展趨勢如下：

2022年7月，TIBCO ModelOps發布，讓企業能夠更快、從任何地方、可靠、大規模地部署AI模型。此項新功能簡化了雲端基礎的分析模型的管理、部署、管治，幫助客戶實現規模化。

2022年7月，Comindware Inc.宣佈在加速美國數位轉型和致力於長期數位化基礎方面取得了重要里程碑。關於去年建立創新實驗室的計劃，Comindware 表示計劃加速低推出碼、BPM 和相關技術在新企業解決方案中的應用，並為企業在邁向永續數位化未來的道路上提供值得信賴的技術。世界一流的實驗室。

2022 年 3 月，Pegasystems 宣布了其低程式碼功能 Pega Infinity。 Pega Infinity 是一個致力於改進低程式碼選項的平台，這是 Pega Infinity 軟體包的 8.7 版本。它包括低程式碼、自動化、人工智慧（AI）和雲端架構的更新。 Pega 核心軟體套件的全新智慧、低程式碼升級可幫助品牌更快創新並改善員工和客戶體驗。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概況
  • 產業吸引力-波特五力分析
    • 買家的議價能力
    • 供應商的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • COVID-19 對業務流程管理市場的影響評估

第5章 市場動態

  • 市場促進因素
    • 對低程式碼系統的需求
    • 簡化可預見的任務（自適應個案管理）
    • 製造業中的機器人與人工智慧
  • 市場問題
    • 自動化成本高，投資報酬率低
    • 整合失敗

第6章 市場細分

  • 按部署
    • 雲
    • 本地
  • 按解決方案
    • 流程改善
    • 流程自動化
    • 內容和文件管理
    • 案件管理
    • 其他解決方案（最佳化管理、應用整合）
  • 按最終用戶產業
    • 銀行、金融服務和保險（BFSI）
    • 政府和國防
    • 醫療
    • 資訊科技/通訊
    • 零售
    • 製造業
    • 其他終端用戶產業（能源、教育等）
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第7章 競爭格局

  • 公司簡介
    • IBM Corporation
    • Open Text Corporation
    • Oracle
    • Software AG
    • Tibco Software Inc.
    • Fujitsu
    • Ultimus Inc.
    • BP Logix Inc.
    • Pegasystems Inc.
    • Appian
    • Signavio GmbH
    • ASG Technologies Group Inc.
    • Kissflow Inc.
    • Nintex UK Ltd
    • CMW Lab

第8章投資分析

第9章 未來市場展望

簡介目錄
Product Code: 53184

The Business Process Management Market size is estimated at USD 16.73 billion in 2025, and is expected to reach USD 29.26 billion by 2030, at a CAGR of 11.83% during the forecast period (2025-2030).

Business Process Management - Market - IMG1

Key Highlights

  • In recent years, business process management (BPM) has received considerable attention due to its potential to increase productivity and significantly reduce costs. These are generic software systems driven by specific process designs that enact and manage operational business processes.
  • Business process management (BPM) is a systematic process of optimizing organizations' approaches to complete tasks, provide customers, and earn revenue. A business process is an activity or series of operations that assist an organization in achieving its objectives, such as raising revenues or boosting workforce diversity. BPM analyses a business process, models how it operates in multiple scenarios, implements modifications, monitors the new approach, and continuously improves its ability to produce desired business objectives and results.
  • The market also witnessed trends concerning enabling the companies (end users) to build their applications. Most of the vendors in the market studied are leading to Low-code App Development capabilities. With BPM platforms required to integrate all the collaboration functionalities, like content and file sharing, internal communication, personnel management, and issue management, among others, the development of low-code applications has been a significant breakthrough.
  • For instance, IBM's Intelligent business process management suites (iBPMS) offer business process management (BPM) software with additional capabilities, such as artificial intelligence (AI). It is mainly designed to assist companies in the dynamic automation of workflows. These suites are often cloud-enabled and provide low-code tools that help developers create workflow solutions quickly and easily.
  • One of the significant trends in the BPM market includes the transition towards positioning themselves as low-code platform providers. This development is expected to increase the fragmentation of the BPM market.
  • A few use cases identified as enterprise selection criteria include digital business optimization and transformation, self-service intelligent business process automation, and adaptive case management.
  • The key players in the market are focusing on strategic collaborations and improving their services by launching new solutions into the market. For instance, this year, OpenText announced that it had signed a deal for the total issued and to be issued share capital of Micro Focus for 532 pence per share (the acquisition) through its wholly-owned subsidiary, OpenText UK Holding Limited (Bidco), implying an enterprise value of approximately USD 6.0 billion.
  • This year, TIBCO announced the availability of TIBCO CloudTM EBX, an innovative and powerful master data management (MDM) software-as-a-service (SaaS) solution. TIBCO Cloud EBX allows customers to manage business data from anywhere, including the master, reference, and metadata. As a SaaS product, EBX now provides customers with self-service access to cloud-native MDM features for faster and wiser implementation. The solution is part of the TIBCO CloudTM Passport. This new consumption-based pricing plan offers flexible FinOps (financial operations) access to all TIBCO SaaS capabilities under a single model.
  • As the demand for business process management is directly related to the need for process automation in different sectors, the higher the demand for process automation around the world, the higher the demand for business process management solutions. These factors help organizations and vendors focus on entering the business process management market, as their core competency results in organizations' overall growth.
  • The fragility of supply networks has been exposed with the commencement of COVID-19. The fragile ecosystem includes providers of vital IT services for most IT firms. Furthermore, work-from-home mandates have prompted service providers to guarantee that mission-critical enterprise customers have the tools and technology to improve the speed, security, quality, and overall efficacy of services supplied, promoting the market growth.
  • In the post-pandemic scenario, increasing the adoption of digitalization and new technologies drives growth in the market. BPM helps optimize and allows businesses to implement new solutions to support application cases.

Business Process Management (BPM) Market Trends

BFSI Industry is Expected to Drive the Market Growth

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • Today's digital-first customers demand financial services to be at their fingertips. Because of changing client expectations, banks are forced to make their services available across all digital platforms. And the onboarding process is no different. A solid BPM system may help banks optimize and automate their end-to-end onboarding process, eliminate process bottlenecks, accelerate the processing of straight-through cases, and manage exceptional circumstances expertly by forwarding them to the appropriate knowledge worker.
  • During this year, Huawei launched the Digital Banking 2.0 solution, built on the Temenos open platform, and met with customers and leading financial sector partners to discuss establishing a cloud-native architecture to achieve business agility and industry innovation.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.
  • Additionally, retail banking has benefited from adopting advanced technologies as the same discipline impacted the fintech and technology market landscape. As per a recent EFMA survey on retail banking, it is expected that in the previous year, banks and credit unions may be aligned toward product agility (32%), digital marketing (31%), digital channel migration (29%), and cutting costs (28%). It leads to bank employees dealing with a vast volume of data originating from customers and automated processes.

North America Accounts for a Significant Market Share

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Business process management tools enable banks to automate lending loans, account opening, getting payment from the parties, risk management, and customer inquiries, complaints, and support processes, to name a few. Therefore, multiple banks globally are shifting to BPM. For instance, Societe Generale Serbia, one of the leading banks in the Serbian market, resorted to deploying IBM's Business Process Manager and IBM Application Connect Enterprise to serve its clients better.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.

Business Process Management (BPM) Industry Overview

The business process management market is competitive due to regional and international players' presence. Players are doing mergers and acquisitions and product innovation to maintain their position in the market, which holds an intense rivalry among competitors. Some of the recent developments in the market are:

In July 2022, TIBCO ModelOps was released, allowing enterprises to deploy AI models faster, from anywhere to everywhere, reliably, and at scale. This new addition to the company's game-changing analytics offering simplifies and scales cloud-based analytic model administration, deployment, monitoring, and governance for customers.

In July 2022, Comindware Inc. announced a significant milestone in its commitment to accelerated digital transformation and a long-term digital foundation in the United States. Regarding plans made last year to create an innovation lab, Comindware has confirmed that it has launched a world-class lab to promote the application of low-code, BPM, and related technologies in new corporate solutions and to equip businesses with dependable technology on their way to a sustainable digital future..

In March 2022, Pegasystems launched its low-code capabilities, Pega Infinity, a platform targeting improved low-code options, which is version 8.7 of its Pega Infinity software package. It includes low-code, automation, artificial intelligence (AI), and cloud architecture updates. New intelligent, low-code upgrades to Pega's core software suite help brands innovate faster and improve employee and customer experiences.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Buyers
    • 4.2.2 Bargaining Power of Suppliers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the COVID-19 Impact on the Business Process Management Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Demand for Low-code Systems
    • 5.1.2 Increasing Efficiency of Predictable Tasks (Adaptive Case Management)
    • 5.1.3 Bots and AI Across Manufacturing Domain
  • 5.2 Market Challenges
    • 5.2.1 Automation Becoming Costly and Low ROI Proposition
    • 5.2.2 Integration Failures

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 Cloud
    • 6.1.2 On-premise
  • 6.2 By Solution
    • 6.2.1 Process Improvement
    • 6.2.2 Process Automation
    • 6.2.3 Content and Document Management
    • 6.2.4 Case Management
    • 6.2.5 Other Solutions (Optimization Management and Application Integrations)
  • 6.3 By End-User Industry
    • 6.3.1 Banking, Financial Services, and Insurance (BFSI)
    • 6.3.2 Government and Defense
    • 6.3.3 Healthcare
    • 6.3.4 IT and Telecommunication
    • 6.3.5 Retail
    • 6.3.6 Manufacturing
    • 6.3.7 Other End-user Industries (Energy, Education, etc.)
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 Open Text Corporation
    • 7.1.3 Oracle
    • 7.1.4 Software AG
    • 7.1.5 Tibco Software Inc.
    • 7.1.6 Fujitsu
    • 7.1.7 Ultimus Inc.
    • 7.1.8 BP Logix Inc.
    • 7.1.9 Pegasystems Inc.
    • 7.1.10 Appian
    • 7.1.11 Signavio GmbH
    • 7.1.12 ASG Technologies Group Inc.
    • 7.1.13 Kissflow Inc.
    • 7.1.14 Nintex UK Ltd
    • 7.1.15 CMW Lab

8 INVESTMENT ANALYSIS

9 FUTURE MARKET OUTLOOK