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1548887

企業通訊基礎設施：市場佔有率分析、產業趨勢、成長預測（2024-2029）

Enterprise Communication Infrastructure - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

企業通訊基礎設施市場規模預計到2024年為950.6億美元，預計到2029年將達到2142.6億美元，在預測期內（2024-2029年）複合年成長率為17.65%。

企業通訊基礎設施-市場

升級過時的 IT通訊基礎設施的需求日益成長，正在推動企業通訊基礎設施市場的投資。

企業通訊基礎設施市場投資的主要驅動力是新型、先進通訊技術的持續演進與應用。此外，對先進協作工具的需求不斷成長、雲端基礎的通訊解決方案的日益採用以及對數位轉型的日益重視預計將顯著推動市場成長機會。

此外，由於全球 BYOD 政策的不斷加強，智慧型手機的普及率不斷提高，預計將在預測期內為企業通訊基礎設施市場提供巨大的成長機會。

雲端服務的採用也持續影響企業支出。雲端基礎的解決方案還幫助企業為內部和外部通訊創建更有效的統一平台。雲端服務的日益普及，尤其是中小型企業的採用，正在推動市場的進一步開拓。

2023年9月，愛立信宣布利用網路API打造全球網路平台業務的策略取得了重要里程碑。愛立信和德國電信 (DT) 宣佈建立商業合作夥伴關係，為企業和開發人員提供通訊和網路 API。建立一個世界/平台，透過易於使用的網路 API 公開先進的 5G 功能，例如按需品質、延遲、速度和位置訊息，是愛立信公司策略的關鍵要素。這使得開發人員和企業能夠將網路功能整合到應用程式中，加速企業數位化，並使營運商能夠建立新的方式來實現其整體網路投資的收益。

然而，對資料安全和IT基礎設施薄弱的擔憂日益加劇，特別是在市場開發地區，是預測期內限制市場成長的因素。

企業通訊基礎設施市場趨勢

零售業佔據主要市場佔有率

  • 組織和企業對各種雲端基礎的解決方案的採用迅速增加，因為它們提供了靈活且可擴展的解決方案，因此在擴大市場成長機會方面發揮著重要作用。雲端基礎的通訊服務使組織能夠簡化業務、增強協作並最大限度地降低成本。這種轉變使企業能夠利用先進的通訊工具，而無需大量的本地基礎設施。
  • 企業雲端通訊系統變得更加靈活且經濟實惠，從而擺脫了不靈活且成本高昂的本地通訊解決方案。因此，現代通訊服務允許企業根據需要擴展或收縮整個基礎設施，而無需昂貴的硬體或維護。與企業雲端通訊系統相關的各種功能使企業能夠輕鬆地與世界各地的任何人聯繫。隨時隨地在任何設備上工作的能力也已成為企業保持競爭力的必要條件，也是市場成長機會的主要驅動力。
  • 2023 年 3 月，全球企業雲端通訊公司 Bandwidth Inc. 宣布推出 Bandwidth Maestro。這個新一代雲端通訊平台使資訊長能夠解決跨整合通訊、雲端客服中心和人工智慧平台整合一流即時語音應用程式的關鍵挑戰。 Bandwidth Maestro 讓企業輕鬆自訂其全球通訊工作流程，並支援尖端的 CX 和 AI 功能，包括基於機器學習的詐欺偵測、對話式 AI、文字轉語音和文字轉語音工具。
  • 2023 年 2 月，雲端電信業者My Operator 宣布推出 Heyo Phone，這是一條針對中小型企業的數位電話線。這條數位電話線可協助小型企業管理客戶互動，並透過一個企業號碼改善整體客戶通話和 WhatsApp 聊天體驗。
  • 根據 Flexera 2023 年雲端狀況報告 2023，約 47% 的受訪者在 Amazon Web Services (AWS) 上運行關鍵工作負載。預計這種利用將在預測期內呈指數級擴大市場的成長機會。

北美佔最大市場佔有率

  • 北美預計將主導全球企業通訊基礎設施市場。這是因為市場上大多數的主要企業都位於美國，並且是該技術的早期採用者。此外，該地區的最終用戶雲端採用率很高，從而在市場環境中創造了進一步的成長機會。
  • 該地區的許多市場供應商也在投資創新其產品的附加和獨特功能，以獲得競爭優勢並擴大其客戶目標。整個市場的競爭對手之間的競爭非常激烈，各種現有的和新的公司進入該領域。行業參與者正在使用各種策略來保持競爭力，進一步增加市場成長機會。
  • 例如，2023 年 6 月，全球雲端通訊公司 Bandwidth Inc. 與全球 IT 服務和顧問公司 Miratech 簽署策略聯盟，共同推動全球企業的數位化客戶體驗轉型。 Miratech 和 Bandwidth 正在以聯合銷售的形式積極爭取各種跨國客戶機會。此次合作將使全球 2000 強公司能夠將其整個後端環境與其面向客戶的團隊整合，這對於提高品牌參與度和忠誠度至關重要。
  • 同樣在 2023 年 9 月，愛立信將擴大與Google雲端的合作夥伴關係，以提供整合的編配和自動化，利用人工智慧/機器學習為使用愛立信雲端 RAN 的通訊服務提供者增加各種優勢。利用 GDC Edge 上的愛立信 Cloud RAN，可以交付可靠、高效、高效且接取網路的完全自動化、超大規模的分散式雲端。

企業通訊基礎設施產業概況

由於參與者眾多，企業通訊基礎設施市場高度分散。該市場的主要企業包括思科、IBM 和微軟。近期市場的主要趨勢是：

  • 2024 年 5 月 2024 年 5 月：全球著名通訊技術公司塔塔通訊 (Tata Communications) 與全球領先科技公司思科 (Cisco) 加強合作夥伴關係。兩家公司之間的合資企業將在印度推出一項開創性服務：Tata Communications 的 Webex Calling。這項創新服務將 Cisco 的 Webex Calling 與由 Tata Communications 的 GlobalRapide 平台提供支援的雲端語音服務相結合，專為印度企業量身定做。
  • 2023 年 11 月 Alianza 是一家為服務供應商提供雲端通訊平台的供應商，與 Amazon Web Services 建立了多年策略合作夥伴關係，以改變通訊服務供應商收益和提供語音和雲端通訊服務的方式。該解決方案主要在北美推出，並已被 100 多家通訊服務供應商部署，其中包括一級和國家通訊業者Brightspeed、Lumen、Xplore、Bluepeak 和 Viasat。
  • 2023 年 7 月 阿爾卡特朗訊企業公司是一家為客戶產業量身訂製的通訊、網路和雲端解決方案供應商，在英國推出阿爾卡特朗訊企業彩虹中心。 Rainbow Hub 是一個整合的整合通訊(UC) 和 PBX（專用交換機）解決方案，作為完全雲端基礎的服務提供。這種全面的整合通訊即即服務解決方案 (UCaas) 使最終用戶能夠利用雲端基礎的平台的主要優勢，同時使通路合作夥伴能夠提供高級服務。

其他好處：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究成果
  • 研究場所
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 價值鏈分析
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 買家/消費者的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵對關係

第5章市場動態

  • 市場促進因素
    • 行動性和 BYOD 趨勢不斷成長
    • 擴大採用雲端基礎的解決方案，尤其是全球通訊解決方案
  • 市場限制因素
    • 資料安全和隱私問題

第6章 市場細分

  • 按配置
    • 本地
    • 雲
  • 按用途
    • 消費體驗
    • 企業協作
    • 數位化業務
    • 其他用途
  • 按最終用戶
    • 資訊科技和電信
    • 製造業
    • BFSI
    • 衛生保健
    • 政府機構
    • 零售業
    • 其他最終用戶
  • 地區
    • 北美洲
    • 歐洲
    • 亞洲
    • 澳洲和紐西蘭
    • 拉丁美洲
    • 中東/非洲

第7章 競爭格局

  • 公司簡介
    • Microsoft Corporation
    • Orange SA
    • Avaya Inc.
    • IBM Corporation
    • Cisco Systems Inc.
    • Alcatel-Lucent SA
    • Verizon Communications
    • DXC Technology
    • NEC Corporation
    • 88 Inc.
    • Mitel Network Corporation
    • AT&T Corporation

第8章投資分析

第9章 市場機會及未來趨勢

簡介目錄
Product Code: 64276

The Enterprise Communication Infrastructure Market size is estimated at USD 95.06 billion in 2024, and is expected to reach USD 214.26 billion by 2029, growing at a CAGR of 17.65% during the forecast period (2024-2029).

Enterprise Communication Infrastructure - Market

The rising need to upgrade outdated IT communication infrastructure drives organizations to invest in the enterprise communication infrastructure market.

The primary driver behind the investments in the enterprise communication infrastructure market has been the continuous evolution and application of new and advanced communication technologies. Moreover, the growing demand for advanced collaboration tools, the rising adoption of cloud-based communication solutions, and the increasing emphasis on digital transformation are estimated to drive the market growth opportunities considerably.

Also, the growing smartphone penetration rate, owing to the rising BYOD policies worldwide, is expected to provide immense growth opportunities for the enterprise communication infrastructure market during the forecast period.

The adoption of cloud services also continues to influence enterprise spending. Cloud-based solutions are also helping organizations create a more effective unified platform for internal and external communication. The growing adoption of cloud services, especially among SMEs, promotes further market development.

In September 2023, Ericsson declared a key milestone in the company's strategy to build a global network platform business with network APIs. Ericsson and Deutsche Telekom (DT) introduced a commercial partnership to provide communication and network APIs to enterprises and developers. Creating a global platform to expose advanced 5G capabilities, including quality on demand, latency, speed, and location through easy-to-consume network APIs, is one of the significant components of Ericsson's enterprise strategy. This would enable developers and enterprises to combine network features into their applications, enhancing enterprise digitalization and building new ways for operators to monetize their overall network investments.

However, the growing data security concerns and poor IT infrastructure, especially in developing regions, are some factors that can restrain the market growth during the forecast period.

Enterprise Communication Infrastructure Market Trends

The Retail Segment has a Significant Share in the Market

  • The surge in adoption of various cloud-based solutions by organizations and companies plays a significant role in augmenting the market's growth opportunities since it offers flexible and scalable solutions. Cloud-based communication services allow organizations to simplify operations, enhance collaboration, and minimize costs. This shift enables organizations to leverage advanced communication tools without needing extensive on-premise infrastructures.
  • The enterprise cloud communications systems have become more flexible and affordable, shifting away from inflexible and costly on-premise communications solutions. Hence, with modern communications services, companies can scale their overall infrastructure up or down as required without needing expensive hardware or maintenance. The different functions associated with enterprise cloud communication systems help businesses easily connect with anyone across the globe. The ability to work from anywhere, on any device, has also become necessary for companies to stay competitive, driving the market's growth opportunities significantly.
  • In March 2023, Bandwidth Inc., a worldwide enterprise cloud communications company, introduced Bandwidth Maestro. This next-generation cloud communications platform mainly allows chief information officers to solve the significant challenge of integrating best-in-class real-time voice apps throughout their unified communications, cloud contact center, and artificial intelligence platforms, thereby resulting in faster time-to-value and improved employee and customer experiences. With Bandwidth Maestro, enterprises can easily customize global communications workflows and enhance state-of-the-art CX and AI capabilities like machine-learning-based fraud detection, conversational AI, and text-to-speech and speech-to-text tools, all interoperable and consumable by software.
  • In February 2023, a cloud communication company, MyOperator, introduced Heyo Phone, a digital phone line for small and medium businesses. The digital phone connection can help small and medium-sized businesses manage customer interactions and improve their overall customer call and WhatsApp chat experience through a single business number.
  • According to Flexera 2023 State of the Cloud Report 2023, around 47% of respondents run significant workloads on Amazon Web Services (AWS). This usage is expected to exponentially enable the market to witness substantial growth opportunities during the forecast period.

North America to Hold the Largest Market Share

  • North America is anticipated to dominate the global enterprise communication infrastructure market. It is also because most of the major players in the market are US-based and are one of the early adopters of the technology. Also, cloud adoption among the regional end users is high, providing further growth opportunities to the market landscape.
  • Many market vendors in the region also invest in innovating additional and unique features to their offerings to gain a competitive advantage and expand their customer target base. The overall competitive rivalry in the market is high, with various established and new market players entering this space. Industry players resort to various strategies to stay competitive, further boosting market growth opportunities.
  • For instance, in June 2023, Bandwidth Inc., a worldwide cloud communications company, and Miratech, a global IT services and consulting company, signed a strategic collaboration to augment digital customer experience transformation for global enterprises. Miratech and Bandwidth actively engage with various multi-country enterprise customer opportunities in a co-selling motion. The partnership would allow the Global 2000 enterprises to integrate their overall back-end environment with customer-facing teams, which is critical to enhancing greater brand engagement and loyalty.
  • Also, in September 2023, Ericsson extended its partnership with Google Cloud to build an Ericsson Cloud RAN solution on Google Distributed Cloud that delivers integrated orchestration and automation and leverages AI/ML for various additional communications service provider benefits. Utilizing Ericsson Cloud RAN on GDC Edge allows the delivery of a completely automated and very large-scale distributed cloud, resulting in a reliable, efficient, highly performant, and secured software-centric radio access network infrastructure.

Enterprise Communication Infrastructure Industry Overview

The enterprise communication infrastructure market is highly fragmented due to the presence of many players. Some of the key players in the market include Cisco, IBM, and Microsoft. Some key recent developments in the market include:

  • May 2024: Tata Communications, a prominent global communications technology firm, and Cisco, a leading global technology giant, strengthened their partnership. Their joint venture introduces a pioneering service in India: Webex Calling by Tata Communications. This innovative offering integrates Cisco's Webex Calling with Tata Communications' cloud voice services from the GlobalRapide platform, which are specifically customized for Indian enterprises.
  • November 2023: Alianza Inc., a cloud communications platform for service providers, entered a multi-year strategic collaboration agreement with Amazon Web Services to transform how communication service providers monetize and deliver voice and cloud communications services. The solution is mainly available in North America and has already been deployed by over 100 communication service providers, including Tier-1 and nationwide operators Brightspeed, Lumen, Xplore, Bluepeak, and Viasat.
  • July 2023: Alcatel-Lucent Enterprise, a provider of communications, networking, and cloud solutions tailored to customers' industries, introduced Alcatel-Lucent Enterprise Rainbow Hub in the United Kingdom. It merges its unified communications and PBX solutions into an entirely cloud-based service. The comprehensive, unified communications as a service solution (UCaas) allows end users to leverage the key benefits of a cloud-based platform while enabling channel partners to provide advanced services.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Trends Toward Mobility and BYOD
    • 5.1.2 Growing Adoption of Cloud-based Solutions Especially for Global Communication Solutions
  • 5.2 Market Restraints
    • 5.2.1 Data Security and Privacy Issues

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Application
    • 6.2.1 Consumer Experience
    • 6.2.2 Enterprise Collaboration
    • 6.2.3 Digital Business
    • 6.2.4 Other Applications
  • 6.3 By End User
    • 6.3.1 IT and Telecom
    • 6.3.2 Manufacturing
    • 6.3.3 BFSI
    • 6.3.4 Healthcare
    • 6.3.5 Government
    • 6.3.6 Retail
    • 6.3.7 Other End Users
  • 6.4 Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Latin America
    • 6.4.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Microsoft Corporation
    • 7.1.2 Orange SA
    • 7.1.3 Avaya Inc.
    • 7.1.4 IBM Corporation
    • 7.1.5 Cisco Systems Inc.
    • 7.1.6 Alcatel-Lucent SA
    • 7.1.7 Verizon Communications
    • 7.1.8 DXC Technology
    • 7.1.9 NEC Corporation
    • 7.1.10 88 Inc.
    • 7.1.11 Mitel Network Corporation
    • 7.1.12 AT&T Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS