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市場調查報告書
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1406346

企業通訊基礎設施市場 - 全球產業規模、佔有率、趨勢、機會和預測，按類型、部署模式、按應用、最終用戶、地區和競爭細分，2018-2028 年

Enterprise Communication Infrastructure Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Type, By Deployment Mode, By Application, By End User, By Region, and By Competition, 2018-2028
出版日期: | 出版商: TechSci Research | 英文 175 Pages | 商品交期: 2-3個工作天內

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簡介目錄

全球企業通訊基礎設施市場的特點是快速發展和創新，受到當今數位商業環境中對高效、靈活的通訊解決方案不斷成長的需求的推動。該市場包含各種促進組織內部溝通和協作的技術、應用程式和部署模型。市場成長的主要促進因素包括遠端和混合工作環境的激增、對可擴展且經濟高效的通訊基礎設施的需求以及數位轉型計劃的必要性。

基於雲端的解決方案已成為主要的部署模型，提供可擴展性、靈活性和遠端可存取性。企業協作應用程式已嶄露頭角，促進了高效的團隊合作、即時決策和知識共享。視訊會議、即時訊息和文件協作等高級通訊功能的整合正在提高生產力並簡化通訊工作流程。

安全性和合規性仍然是關鍵問題，組織優先考慮其通訊基礎設施中的資料保護和法規遵守。同時，統一平台內通訊和協作工具的融合正在重塑企業通訊和協作的方式。

市場概況
預測期 2024-2028
2022 年市場規模 785.3億美元
2028 年市場規模 2113億美元
2023-2028 年CAGR 16.98%
成長最快的細分市場 雜交種
最大的市場 北美洲

在技​​術創新、龐大的企業格局以及對數位轉型的強烈關注的推動下，北美已確立了其在該市場的主導地位。然而，世界各地的地區都在積極投資通訊基礎設施，以保持競爭力和敏捷性。

遠距和混合工作趨勢：

COVID-19 大流行加速了向遠端和混合工作模式的轉變，這是企業通訊基礎設施市場的重要驅動力。組織正在認知到靈活工作安排的重要性以及支援遠端團隊的可靠溝通工具的必要性。視訊會議、即時訊息和虛擬協作平台對於保持分散的員工之間的生產力和連接性至關重要。企業正在投資通訊基礎設施，以便從任何位置無縫存取通訊和協作工具，確保遠端和混合工作趨勢繼續蓬勃發展。

統一通訊與協作 (UC&C) 採用：

統一通訊與協作 (UC&C) 解決方案的採用正在推動對先進通訊基礎設施的需求。 UC&C 將語音、視訊、訊息和會議等各種通訊工具整合到統一平台中，簡化組織的通訊和協作。這一趨勢是由對提高生產力、減少通訊孤島和改善用戶體驗的渴望所推動的。隨著企業尋求簡化通訊工作流程並為員工提供高效的協作工具，UC&C 解決方案的採用預計將繼續增加。

移動勞動力支援：

勞動力流動性的增加是企業通訊基礎設施市場的另一個關鍵驅動力。隨著越來越多的員工使用智慧型手機、平板電腦和其他行動裝置進行工作，組織正專注於提供安全、無縫的行動通訊解決方案。 UC&C 平台內適合行動裝置的通訊應用程式、行動裝置管理 (MDM) 解決方案和行動整合功能對於支援行動員工至關重要。行動通訊和協作的能力對於組織保持敏捷並回應不斷變化的業務需求至關重要。

高階通訊分析的需求：

企業越來越認知到數據驅動決策的價值以及通訊分析在深入了解客戶互動、員工生產力和營運效率方面的作用。對高階通訊分析解決方案的需求正在推動對能夠捕獲和分析通訊資料的通訊基礎設施的投資。這些分析工具為組織提供了可行的見解，使他們能夠最佳化溝通策略、改善客戶服務並提高整體業務績效。資料分析在通訊中日益重要，預計將推動對具有強大分析功能的通訊基礎設施的投資。

主要市場挑戰

安全和隱私問題：

安全和隱私問題是全球企業通訊基礎設施市場的重大挑戰。隨著組織越來越依賴數位通訊工具和平台，他們面臨著與資料外洩、網路攻擊和未經授權存取敏感資訊相關的更大風險。確保通訊資料的機密性、完整性和可用性是首要問題。組織必須實施強大的加密、身分驗證和存取控制機制來減輕這些風險。遵守 GDPR 和 HIPAA 等資料保護法規會增加通訊基礎設施需求的複雜性。平衡安全性與可用性和合規性仍然是企業面臨的持續挑戰。

整合複雜性：

企業經常面臨將各種通訊工具和平台整合到現有基礎設施中的複雜性。許多組織混合使用遺留系統、基於雲端的應用程式和本地解決方案，從而導致互通性挑戰。通訊工具（包括電子郵件、訊息應用程式、視訊會議和 VoIP 系統）的無縫整合對於實現高效、統一的通訊至關重要。確保這些工具在不同設備和平台上協同工作是一個持續的挑戰。整合工作可能非常耗時且成本高昂，而且配置錯誤可能會導致通訊瓶頸或中斷。

可擴充性和效能問題：

可擴展性和效能問題是常見的挑戰，特別是對於快速發展的企業。隨著通訊需求的擴大，組織可能難以擴展其基礎設施以適應增加的用戶負載和資料流量。基礎設施不足可能會導致效能下降、延遲以及通話或訊息遺失。即使在高需求時期，也要確保一致的服務質量，需要仔細的容量規劃和對強大通訊基礎設施的投資。此外，在地理位置分散的團隊中保持積極的用戶體驗可能具有挑戰性，因為它通常涉及解決延遲和頻寬限制。

監理合規性和資料治理：

滿足法規遵從性要求和維護有效的資料治理實務為企業通訊基礎設施市場帶來了重大挑戰。不同的行業和地區有不同的組織必須遵守的法規和標準，例如針對金融服務的薩班斯-奧克斯利法案 (SOX) 或醫療保健領域的遠距醫療法規。合規性涉及通訊資料的安全儲存、保留和檢索，這可能很複雜且佔用資源。組織還必須解決資料主權問題，確保通訊資料的儲存和管理符合當地法律法規，這對於跨國企業來說尤其具有挑戰性。

使用者採用與培訓：

通訊基礎設施的成功實施取決於使用者的採用和有效的培訓。抵制變革、不熟悉新工具以及對可用性的擔憂可能會阻礙用戶採用。組織必須投資全面的培訓計劃，以確保員工熟練使用溝通工具和平台。此外，持續的用戶教育和支援對於最大限度地發揮通訊基礎設施投資的效益至關重要。在引入新技術和確保用戶平穩過渡之間找到微妙的平衡是企業面臨的持續挑戰。

主要市場趨勢

統一通訊即服務 (UCaaS) 採用：

統一通訊即服務 (UCaaS) 在全球企業通訊基礎設施市場中獲得了巨大的關注。 UCaaS 解決方案提供了一個統一的通訊和協作平台，包括語音、視訊、訊息傳遞和會議工具。組織擴大採用 UCaaS 來簡化通訊、增強遠端工作能力並降低基礎設施成本。 COVID-19 大流行後向混合工作模式的轉變加速了 UCaaS 的採用，實現了分散團隊之間的無縫通訊。隨著 UCaaS 供應商不斷創新並提供強大的功能，這種趨勢預計將持續下去。

人工智慧 (AI) 和機器學習 (ML) 的整合：

人工智慧和機器學習技術的融合是全球企業通訊基礎設施市場的突出趨勢。人工智慧和機器學習透過啟用智慧聊天機器人、虛擬助理、語音識別和情感分析等功能來增強通訊工具。這些技術改善了用戶體驗，自動化日常任務，並提供數據驅動的通訊模式洞察。人工智慧驅動的分析還可以幫助組織最佳化其溝通策略。隨著人工智慧和機器學習功能的不斷進步，它們與通訊基礎設施的整合將變得更加普遍，幫助組織做出數據驅動的決策並增強客戶互動。

遷移到基於雲端的通訊解決方案：

企業通訊基礎設施市場的一個重要趨勢是從本地解決方案遷移到基於雲端的通訊平台。雲端通訊提供可擴展性、靈活性和成本效益，使其成為各種規模企業的有吸引力的選擇。組織受益於降低的硬體和維護成本、快速部署以及透過網路連接從任何地方存取通訊工具的能力。隨著企業尋求敏捷且經濟高效的通訊基礎設施，基於雲端的統一通訊和聯絡中心即服務 (CCaaS) 解決方案的採用預計將繼續成長。

安全通訊和合規性：

隨著透過企業通訊管道共享的敏感資訊量不斷增加，安全性和合規性變得至關重要。企業正在投資安全通訊解決方案來保護資料並確保遵守 GDPR、HIPAA 和 PCI DSS 等行業法規。端對端加密、多重身份驗證和安全訊息傳遞應用程式是安全通訊基礎設施的組成部分。隨著網路安全威脅的發展，組織也開始關注威脅偵測和回應能力，以保護其通訊管道。通訊基礎設施優先考慮安全性和合規性的趨勢預計將持續下去，特別是在處理敏感資料的行業。

5G 連接和邊緣運算整合：

5G 網路的推出和邊緣運算的整合正在塑造企業通訊基礎設施的未來。 5G 提供顯著更快的資料速度和更低的延遲，支援即時通訊、擴增實境 (AR)、虛擬實境 (VR) 和物聯網 (IoT) 應用。邊緣運算透過使處理能力更接近資料來源、減少延遲並提高通訊系統的響應能力來補充 5G。這一趨勢為先進通訊應用開闢了新的可能性，特別是在依賴低延遲通訊的行業，例如醫療保健、製造和自動駕駛汽車。

細分市場洞察

類型洞察

到 2022 年，混合細分市場將在全球企業通訊基礎設施市場中佔據主導地位。混合通訊基礎設施為組織提供了客製化通訊解決方案以滿足特定需求的靈活性。它使他們能夠在專用網路上保留敏感資料和關鍵通訊流程，同時利用公有雲端服務的可擴展性和成本效益來實現不太敏感的功能。這種靈活性使組織能夠快速適應不斷變化的溝通需求。

成本最佳化是採用混合基礎設施的重要驅動力。雖然私有基礎設施提供安全性和控制，但維護和擴展成本可能很高。相較之下，公共基礎設施具有成本效益，但可能無法滿足所有通訊流程的安全性和合規性需求。混合模型允許組織透過策略性地分配資源來最佳化成本，減少基礎設施開支，同時保持資料完整性。

混合模型有效地解決了安全性和合規性問題。敏感通訊資料可以在私人基礎架構上儲存和處理，確保高水準的控制和合規性。非敏感資料和應用程式可以利用公共基礎設施，降低安全漏洞的風險，同時保持法規遵循。

混合基礎設施支援強大的災難復原和業務連續性策略。組織可以在專用網路上備份關鍵通訊資料和流程，同時使用公有雲資源進行備份和冗餘。這種方法可以最大限度地減少系統故障或災難時的停機時間，確保不間斷的通訊能力。

混合基礎設施使組織能夠動態擴展資源。在通訊高峰期或部署資源密集型應用程式時，組織可以利用公有雲端服務的可擴展性。相反，他們可以在需求較低時期縮小規模，最佳化資源使用並降低成本。

部署模式見解

到2022 年，雲端細分市場將在全球企業通訊基礎設施市場佔據主導地位。基於雲端的企業通訊基礎設施提供無與倫比的可擴展性和靈活性，使其成為各種規模組織的有吸引力的選擇。借助雲，企業可以輕鬆調整其通訊資源，以滿足不斷變化的需求，無論是增加新用戶、擴展到新區域，還是適應需求的季節性變化。這種可擴展性確保組織可以有效地處理通訊需求的波動，而不會過度配置或未充分利用資源。

雲端部署消除了對硬體和基礎設施的大量前期資本支出的需求。相反，組織以訂閱或即用即付的方式支付雲端服務費用，從而最佳化成本管理。這種成本效益延伸到了維護方面，因為雲端服務供應商負責處理系統更新、安全性修補程式和基礎設施管理，從而減輕了內部 IT 團隊的負擔。

與本地解決方案相比，基於雲端的通訊基礎架構可以快速部署。這種敏捷性在當今快節奏的業務環境中尤其有價值，使組織能夠快速實施新的通訊工具和服務。它使企業能夠迅速響應不斷變化的市場動態和新出現的機會。

區域洞察

北美在 2022 年將主導全球企業通訊基礎設施市場。北美，尤其是美國，一直處於技術創新和採用的前沿。它是許多領先技術公司和研究機構的所在地，推動通訊基礎設施的進步。該地區不斷開拓新的通訊技術和解決方案，吸引了全球的關注和投資。

北美擁有廣大且多樣化的大型企業，涵蓋科技、金融、醫療保健和製造業等產業。這些組織有大量的通訊需求和預算，推動了對複雜通訊基礎設施解決方案的需求。主要跨國公司在北美的存在對市場主導地位做出了重大貢獻。

北美企業優先考慮數位轉型計劃，以保持競爭力和敏捷性。現代化通訊基礎設施的採用是這項轉變的一個基本面向。北美企業尋求創新的通訊工具和平台，以提高營運效率和客戶體驗，進一步推動市場發展。

北美引領了全球向雲端運算和基於雲端的通訊解決方案的轉變。該地區的企業是基於雲端的統一通訊和協作 (UC&C) 平台的早期採用者，認知到它們提供的可擴展性、靈活性和成本效益。基於雲端的通訊基礎設施的廣泛使用為北美的主導地位做出了重大貢獻。

北美擁有完善的技術供應商生態系統，包括主要電信公司、雲端服務供應商和軟體開發商。這些實體提供廣泛的通訊基礎設施解決方案和服務，滿足該地區企業的多樣化需求。他們的存在促進了創新和競爭，推動了通訊技術的發展。

目錄

第 1 章：服務概述

  • 市場定義
  • 市場範圍
    • 涵蓋的市場
    • 研究年份
    • 主要市場區隔

第 2 章：研究方法

  • 基線方法
  • 主要產業夥伴
  • 主要協會和二手資料來源
  • 預測方法
  • 數據三角測量與驗證
  • 假設和限制

第 3 章：執行摘要

第 4 章：COVID-19 對全球企業通訊基礎設施市場的影響

第 5 章：客戶之聲

第 6 章：全球企業通訊基礎設施市場概述

第 7 章：全球企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型（公共、私人、混合）
    • 依部署模式（本地、雲端）
    • 按應用（消費者體驗、企業協作、數位業務、其他）
    • 按最終用戶（IT 和電信、BFSI、製造、醫療保健、零售、政府、其他）
    • 按地區（北美、歐洲、南美、中東和非洲、亞太地區）
  • 按公司分類 (2022)
  • 市場地圖

第 8 章：北美企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按部署模式
    • 按應用
    • 按最終用戶
    • 按國家/地區

第 9 章：歐洲企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按部署模式
    • 按應用
    • 按最終用戶
    • 按國家/地區

第 10 章：南美洲企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按部署模式
    • 按應用
    • 按最終用戶
    • 按國家/地區

第 11 章：中東和非洲企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市佔率及預測
    • 按類型
    • 按部署模式
    • 按應用
    • 按最終用戶
    • 按國家/地區

第 12 章：亞太地區企業通訊基礎設施市場展望

  • 市場規模及預測
    • 按價值
  • 市場規模及預測
    • 按類型
    • 按部署模式
    • 按應用
    • 按最終用戶
    • 按國家/地區

第 13 章：市場動態

  • 促進要素
  • 挑戰

第 14 章：市場趨勢與發展

第 15 章：公司簡介

  • 思科系統公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 微軟公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • Avaya 控股公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • NEC公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 敏迪網路公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 華為技術有限公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 絲帶通訊公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 西門子公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 阿爾卡特朗訊企業
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 諾基亞公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered

第 16 章：策略建議

第 17 章：關於我們與免責聲明

簡介目錄
Product Code: 19479

The Global Enterprise Communication Infrastructure Market is characterized by rapid evolution and innovation, driven by the ever-increasing demand for efficient and flexible communication solutions in today's digital business landscape. This market encompasses a wide array of technologies, applications, and deployment models that facilitate communication and collaboration within organizations. Key drivers of market growth include the proliferation of remote and hybrid work environments, the need for scalable and cost-effective communication infrastructure, and the imperative of digital transformation initiatives.

Cloud-based solutions have emerged as the dominant deployment model, offering scalability, flexibility, and remote accessibility. Enterprise Collaboration applications have risen to prominence, fostering efficient teamwork, real-time decision-making, and knowledge sharing. The integration of advanced communication features, such as video conferencing, instant messaging, and document collaboration, is enhancing productivity and streamlining communication workflows.

Security and compliance remain critical concerns, with organizations prioritizing data protection and regulatory adherence in their communication infrastructure. Meanwhile, the convergence of communication and collaboration tools within unified platforms is reshaping how businesses communicate and collaborate.

Market Overview
Forecast Period2024-2028
Market Size 2022USD 78.53 Billion
Market Size 2028USD 211.3 Billion
CAGR 2023-202816.98%
Fastest Growing SegmentHybrid
Largest MarketNorth America

North America has established its dominance in this market, driven by technological innovation, a large enterprise landscape, and a strong focus on digital transformation. However, regions worldwide are actively investing in communication infrastructure to stay competitive and agile.

Key Market Drivers

Digital Transformation Initiatives:

Digital transformation initiatives are a primary driver of growth in the global Enterprise Communication Infrastructure market. Organizations across industries are embracing digital transformation to enhance operational efficiency, improve customer experiences, and remain competitive in the digital age. As part of this transformation, enterprises are investing in advanced communication tools and platforms that enable real-time collaboration, remote work, and seamless communication among employees, customers, and partners. The need to support digital initiatives with robust and scalable communication infrastructure is propelling the adoption of cloud-based unified communication and collaboration (UC&C) solutions.

Remote and Hybrid Work Trends:

The shift towards remote and hybrid work models, accelerated by the COVID-19 pandemic, is a significant driver in the Enterprise Communication Infrastructure market. Organizations are recognizing the importance of flexible work arrangements and the need for reliable communication tools to support remote teams. Video conferencing, instant messaging, and virtual collaboration platforms have become essential for maintaining productivity and connectivity among distributed workforces. Enterprises are investing in communication infrastructure that can provide seamless access to communication and collaboration tools from any location, ensuring that remote and hybrid work trends continue to thrive.

Unified Communication and Collaboration (UC&C) Adoption:

The adoption of Unified Communication and Collaboration (UC&C) solutions is driving the demand for advanced communication infrastructure. UC&C integrates various communication tools, including voice, video, messaging, and conferencing, into a unified platform, streamlining communication and collaboration for organizations. This trend is driven by the desire for enhanced productivity, reduced communication silos, and improved user experiences. As businesses seek to simplify their communication workflows and empower employees with efficient collaboration tools, the adoption of UC&C solutions is expected to continue to rise.

Mobile Workforce Enablement:

The increasing mobility of the workforce is another key driver in the Enterprise Communication Infrastructure market. With more employees using smartphones, tablets, and other mobile devices for work, organizations are focusing on providing secure and seamless mobile communication solutions. Mobile-friendly communication apps, mobile device management (MDM) solutions, and mobile integration capabilities within UC&C platforms are essential for enabling a mobile workforce. The ability to communicate and collaborate on the go is critical for organizations to remain agile and responsive to evolving business needs.

Demand for Advanced Communication Analytics:

Enterprises are increasingly recognizing the value of data-driven decision-making and the role of communication analytics in gaining insights into customer interactions, employee productivity, and operational efficiency. The demand for advanced communication analytics solutions is driving investments in communication infrastructure that can capture and analyze communication data. These analytics tools provide organizations with actionable insights, enabling them to optimize communication strategies, improve customer service, and enhance overall business performance. The growing importance of data analytics in communication is expected to fuel investments in communication infrastructure with robust analytics capabilities.

Key Market Challenges

Security and Privacy Concerns:

Security and privacy concerns represent a significant challenge in the global Enterprise Communication Infrastructure market. As organizations increasingly rely on digital communication tools and platforms, they face heightened risks associated with data breaches, cyberattacks, and unauthorized access to sensitive information. Ensuring the confidentiality, integrity, and availability of communication data is a paramount concern. Organizations must implement robust encryption, authentication, and access control mechanisms to mitigate these risks. Compliance with data protection regulations, such as GDPR and HIPAA, adds complexity to communication infrastructure requirements. Balancing security with usability and compliance remains a continuous challenge for enterprises.

Integration Complexity:

Enterprises often struggle with the complexity of integrating various communication tools and platforms into their existing infrastructure. Many organizations use a mix of legacy systems, cloud-based applications, and on-premises solutions, leading to interoperability challenges. Seamless integration of communication tools, including email, messaging apps, video conferencing, and VoIP systems, is crucial for achieving efficient and unified communication. Ensuring that these tools work cohesively across different devices and platforms is a constant challenge. Integration efforts can be time-consuming and costly, and misconfigurations may lead to communication bottlenecks or outages.

Scalability and Performance Issues:

Scalability and performance issues are common challenges, especially for rapidly growing enterprises. As communication needs expand, organizations may struggle to scale their infrastructure to accommodate increased user loads and data traffic. Performance degradation, latency, and dropped calls or messages can result from inadequate infrastructure. Ensuring consistent service quality, even during periods of high demand, requires careful capacity planning and investment in robust communication infrastructure. Moreover, maintaining a positive user experience across geographically dispersed teams can be challenging, as it often involves addressing latency and bandwidth constraints.

Regulatory Compliance and Data Governance:

Meeting regulatory compliance requirements and maintaining effective data governance practices pose significant challenges in the Enterprise Communication Infrastructure market. Different industries and regions have varying regulations and standards that organizations must adhere to, such as Sarbanes-Oxley Act (SOX) for financial services or telehealth regulations in healthcare. Compliance involves secure storage, retention, and retrieval of communication data, which can be complex and resource-intensive. Organizations must also navigate data sovereignty issues, ensuring that communication data is stored and managed in compliance with local laws and regulations, which can be particularly challenging for multinational enterprises.

User Adoption and Training:

The successful implementation of communication infrastructure hinges on user adoption and effective training. Resistance to change, lack of familiarity with new tools, and concerns about usability can hinder user adoption. Organizations must invest in comprehensive training programs to ensure that employees are proficient in using communication tools and platforms. Furthermore, ongoing user education and support are essential to maximize the benefits of communication infrastructure investments. Navigating the delicate balance between introducing new technologies and ensuring a smooth transition for users is a continuous challenge for enterprises.

Key Market Trends

Unified Communications as a Service (UCaaS) Adoption:

Unified Communications as a Service (UCaaS) is gaining significant traction in the global Enterprise Communication Infrastructure market. UCaaS solutions offer a unified platform for communication and collaboration, including voice, video, messaging, and conferencing tools. Organizations are increasingly adopting UCaaS to streamline communication, enhance remote work capabilities, and reduce infrastructure costs. The shift towards hybrid work models in the wake of the COVID-19 pandemic has accelerated UCaaS adoption, enabling seamless communication across dispersed teams. As UCaaS providers continue to innovate and offer robust features, this trend is expected to persist.

Integration of Artificial Intelligence (AI) and Machine Learning (ML):

The integration of AI and ML technologies is a prominent trend in the global Enterprise Communication Infrastructure market. AI and ML enhance communication tools by enabling features such as intelligent chatbots, virtual assistants, speech recognition, and sentiment analysis. These technologies improve user experience, automate routine tasks, and provide data-driven insights into communication patterns. AI-driven analytics also assist organizations in optimizing their communication strategies. As AI and ML capabilities continue to advance, their integration into communication infrastructure will become more pervasive, helping organizations make data-driven decisions and enhance customer interactions.

Migration to Cloud-Based Communication Solutions:

A substantial trend in the Enterprise Communication Infrastructure market is the migration from on-premises solutions to cloud-based communication platforms. Cloud communication offers scalability, flexibility, and cost-efficiency, making it an attractive option for businesses of all sizes. Organizations benefit from reduced hardware and maintenance costs, rapid deployment, and the ability to access communication tools from anywhere with an internet connection. The adoption of cloud-based Unified Communications and Contact Center as a Service (CCaaS) solutions is expected to continue growing as businesses seek agile and cost-effective communication infrastructure.

Secure Communication and Compliance:

With the increasing volume of sensitive information shared through enterprise communication channels, security and compliance have become paramount. Enterprises are investing in secure communication solutions to protect data and ensure compliance with industry regulations such as GDPR, HIPAA, and PCI DSS. End-to-end encryption, multi-factor authentication, and secure messaging applications are integral components of secure communication infrastructure. As cybersecurity threats evolve, organizations are also focusing on threat detection and response capabilities to safeguard their communication channels. The trend of prioritizing security and compliance in communication infrastructure is expected to persist, particularly in industries dealing with sensitive data.

5G Connectivity and Edge Computing Integration:

The rollout of 5G networks and the integration of edge computing are shaping the future of enterprise communication infrastructure. 5G offers significantly faster data speeds and lower latency, enabling real-time communication, augmented reality (AR), virtual reality (VR), and Internet of Things (IoT) applications. Edge computing complements 5G by bringing processing capabilities closer to the data source, reducing latency and improving the responsiveness of communication systems. This trend is opening up new possibilities for advanced communication applications, especially in industries that rely on low-latency communication, such as healthcare, manufacturing, and autonomous vehicles.

Segmental Insights

Type Insights

Hybrid segment dominates in the global enterprise communication infrastructure market in 2022. Hybrid communication infrastructure provides organizations with the flexibility to tailor their communication solutions to meet specific needs. It allows them to retain sensitive data and critical communication processes on a private network while utilizing the scalability and cost-efficiency of public cloud services for less sensitive functions. This flexibility enables organizations to adapt to changing communication requirements quickly.

Cost optimization is a significant driver behind the adoption of Hybrid infrastructure. While private infrastructure provides security and control, it can be expensive to maintain and scale. In contrast, public infrastructure is cost-effective but may not meet the security and compliance needs of all communication processes. The Hybrid model allows organizations to optimize costs by allocating resources strategically, reducing infrastructure expenses while preserving data integrity.

The Hybrid model addresses security and compliance concerns effectively. Sensitive communication data can be stored and processed on private infrastructure, ensuring a high level of control and compliance adherence. Non-sensitive data and applications can leverage public infrastructure, reducing the risk of security breaches while maintaining regulatory compliance.

Hybrid infrastructure supports robust disaster recovery and business continuity strategies. Organizations can back up critical communication data and processes on a private network while using public cloud resources for backup and redundancy. This approach minimizes downtime in the event of system failures or disasters, ensuring uninterrupted communication capabilities.

Hybrid infrastructure enables organizations to scale resources dynamically. During peak communication periods or when deploying resource-intensive applications, organizations can leverage the scalability of public cloud services. Conversely, they can scale down during periods of lower demand, optimizing resource usage and reducing costs.

Deployment Mode Insights

Cloud segment dominates in the global enterprise communication infrastructure market in 2022. Cloud-based Enterprise Communication Infrastructure offers unparalleled scalability and flexibility, making it an attractive choice for organizations of all sizes. With the cloud, businesses can easily adjust their communication resources to match their evolving needs, whether it's adding new users, expanding to new regions, or accommodating seasonal variations in demand. This scalability ensures that organizations can efficiently handle fluctuations in communication requirements without overprovisioning or underutilizing resources.

Cloud deployment eliminates the need for significant upfront capital expenditures on hardware and infrastructure. Instead, organizations pay for cloud services on a subscription or pay-as-you-go basis, optimizing cost management. This cost-efficiency extends to maintenance, as cloud service providers handle system updates, security patches, and infrastructure management, reducing the burden on in-house IT teams.

Cloud-based communication infrastructure can be deployed rapidly compared to on-premises solutions. This agility is especially valuable in today's fast-paced business environment, allowing organizations to implement new communication tools and services quickly. It enables businesses to respond promptly to changing market dynamics and emerging opportunities.

Regional Insights

North America dominates the Global Enterprise Communication Infrastructure Market in 2022. North America, particularly the United States, has been at the forefront of technological innovation and adoption. It is home to many leading technology companies and research institutions that drive advancements in communication infrastructure. The region consistently pioneers new communication technologies and solutions, attracting global attention and investment.

North America boasts a vast and diverse landscape of large enterprises across industries such as technology, finance, healthcare, and manufacturing. These organizations have substantial communication needs and budgets, driving demand for sophisticated communication infrastructure solutions. The presence of major multinational corporations in North America contributes significantly to market dominance.

North American businesses prioritize digital transformation initiatives to remain competitive and agile. The adoption of modern communication infrastructure is a fundamental aspect of this transformation. Enterprises in North America seek innovative communication tools and platforms to enhance operational efficiency and customer experiences, further propelling the market.

North America led the global shift towards cloud computing and cloud-based communication solutions. The region's enterprises were early adopters of cloud-based Unified Communication and Collaboration (UC&C) platforms, recognizing the scalability, flexibility, and cost-efficiency they offer. The widespread use of cloud-based communication infrastructure has contributed significantly to North America's dominance.

North America has a well-established ecosystem of technology providers, including major telecommunication companies, cloud service providers, and software developers. These entities offer a wide range of communication infrastructure solutions and services, catering to the diverse needs of businesses in the region. Their presence fosters innovation and competition, driving the evolution of communication technologies.

Key Market Players

Cisco Systems, Inc.

Microsoft Corporation

Avaya Holdings Corp.

NEC Corporation

Mitel Networks Corporation

Huawei Technologies Co., Ltd.

Ribbon Communications Inc.

Siemens AG

Alcatel-Lucent Enterprise

Nokia Corporation

Report Scope:

In this report, the Global Enterprise Communication Infrastructure Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Enterprise Communication Infrastructure Market, By Type:

  • Public
  • Private
  • Hybrid

Enterprise Communication Infrastructure Market, By Deployment Mode:

  • On Premise
  • Cloud

Enterprise Communication Infrastructure Market, By Application:

  • Consumer Experience
  • Enterprise Collaboration
  • Digital Business
  • Others

Enterprise Communication Infrastructure Market, By End User:

  • IT & Telecom
  • BFSI
  • Manufacturing
  • Healthcare
  • Retail
  • Government
  • Others

Enterprise Communication Infrastructure Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the Global Enterprise Communication Infrastructure Market.

Available Customizations:

  • Global Enterprise Communication Infrastructure Market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Baseline Methodology
  • 2.2. Key Industry Partners
  • 2.3. Major Association and Secondary Sources
  • 2.4. Forecasting Methodology
  • 2.5. Data Triangulation & Validation
  • 2.6. Assumptions and Limitations

3. Executive Summary

4. Impact of COVID-19 on Global Enterprise Communication Infrastructure Market

5. Voice of Customer

6. Global Enterprise Communication Infrastructure Market Overview

7. Global Enterprise Communication Infrastructure Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Type (Public, Private, Hybrid)
    • 7.2.2. By Deployment Mode (On Premise, Cloud)
    • 7.2.3. By Application (Consumer Experience, Enterprise Collaboration, Digital Business, Others)
    • 7.2.4. By End User (IT & Telecom, BFSI, Manufacturing, Healthcare, Retail, Government, Others)
    • 7.2.5. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
  • 7.3. By Company (2022)
  • 7.4. Market Map

8. North America Enterprise Communication Infrastructure Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Type
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Application
    • 8.2.4. By End User
    • 8.2.5. By Country
      • 8.2.5.1. United States Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.1.1. Market Size & Forecast
        • 8.2.5.1.1.1. By Value
        • 8.2.5.1.2. Market Share & Forecast
        • 8.2.5.1.2.1. By Type
        • 8.2.5.1.2.2. By Deployment Mode
        • 8.2.5.1.2.3. By Application
        • 8.2.5.1.2.4. By End User
      • 8.2.5.2. Canada Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.2.1. Market Size & Forecast
        • 8.2.5.2.1.1. By Value
        • 8.2.5.2.2. Market Share & Forecast
        • 8.2.5.2.2.1. By Type
        • 8.2.5.2.2.2. By Deployment Mode
        • 8.2.5.2.2.3. By Application
        • 8.2.5.2.2.4. By End User
      • 8.2.5.3. Mexico Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.3.1. Market Size & Forecast
        • 8.2.5.3.1.1. By Value
        • 8.2.5.3.2. Market Share & Forecast
        • 8.2.5.3.2.1. By Type
        • 8.2.5.3.2.2. By Deployment Mode
        • 8.2.5.3.2.3. By Application
        • 8.2.5.3.2.4. By End User

9. Europe Enterprise Communication Infrastructure Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Type
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Application
    • 9.2.4. By End User
    • 9.2.5. By Country
      • 9.2.5.1. Germany Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.1.1. Market Size & Forecast
        • 9.2.5.1.1.1. By Value
        • 9.2.5.1.2. Market Share & Forecast
        • 9.2.5.1.2.1. By Type
        • 9.2.5.1.2.2. By Deployment Mode
        • 9.2.5.1.2.3. By Application
        • 9.2.5.1.2.4. By End User
      • 9.2.5.2. France Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.2.1. Market Size & Forecast
        • 9.2.5.2.1.1. By Value
        • 9.2.5.2.2. Market Share & Forecast
        • 9.2.5.2.2.1. By Type
        • 9.2.5.2.2.2. By Deployment Mode
        • 9.2.5.2.2.3. By Application
        • 9.2.5.2.2.4. By End User
      • 9.2.5.3. United Kingdom Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.3.1. Market Size & Forecast
        • 9.2.5.3.1.1. By Value
        • 9.2.5.3.2. Market Share & Forecast
        • 9.2.5.3.2.1. By Type
        • 9.2.5.3.2.2. By Deployment Mode
        • 9.2.5.3.2.3. By Application
        • 9.2.5.3.2.4. By End User
      • 9.2.5.4. Italy Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.4.1. Market Size & Forecast
        • 9.2.5.4.1.1. By Value
        • 9.2.5.4.2. Market Share & Forecast
        • 9.2.5.4.2.1. By Type
        • 9.2.5.4.2.2. By Deployment Mode
        • 9.2.5.4.2.3. By Application
        • 9.2.5.4.2.4. By End User
      • 9.2.5.5. Spain Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.5.1. Market Size & Forecast
        • 9.2.5.5.1.1. By Value
        • 9.2.5.5.2. Market Share & Forecast
        • 9.2.5.5.2.1. By Type
        • 9.2.5.5.2.2. By Deployment Mode
        • 9.2.5.5.2.3. By Application
        • 9.2.5.5.2.4. By End User

10. South America Enterprise Communication Infrastructure Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Type
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Application
    • 10.2.4. By End User
    • 10.2.5. By Country
      • 10.2.5.1. Brazil Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.1.1. Market Size & Forecast
        • 10.2.5.1.1.1. By Value
        • 10.2.5.1.2. Market Share & Forecast
        • 10.2.5.1.2.1. By Type
        • 10.2.5.1.2.2. By Deployment Mode
        • 10.2.5.1.2.3. By Application
        • 10.2.5.1.2.4. By End User
      • 10.2.5.2. Colombia Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.2.1. Market Size & Forecast
        • 10.2.5.2.1.1. By Value
        • 10.2.5.2.2. Market Share & Forecast
        • 10.2.5.2.2.1. By Type
        • 10.2.5.2.2.2. By Deployment Mode
        • 10.2.5.2.2.3. By Application
        • 10.2.5.2.2.4. By End User
      • 10.2.5.3. Argentina Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.3.1. Market Size & Forecast
        • 10.2.5.3.1.1. By Value
        • 10.2.5.3.2. Market Share & Forecast
        • 10.2.5.3.2.1. By Type
        • 10.2.5.3.2.2. By Deployment Mode
        • 10.2.5.3.2.3. By Application
        • 10.2.5.3.2.4. By End User

11. Middle East & Africa Enterprise Communication Infrastructure Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Type
    • 11.2.2. By Deployment Mode
    • 11.2.3. By Application
    • 11.2.4. By End User
    • 11.2.5. By Country
      • 11.2.5.1. Saudi Arabia Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.1.1. Market Size & Forecast
        • 11.2.5.1.1.1. By Value
        • 11.2.5.1.2. Market Share & Forecast
        • 11.2.5.1.2.1. By Type
        • 11.2.5.1.2.2. By Deployment Mode
        • 11.2.5.1.2.3. By Application
        • 11.2.5.1.2.4. By End User
      • 11.2.5.2. UAE Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.2.1. Market Size & Forecast
        • 11.2.5.2.1.1. By Value
        • 11.2.5.2.2. Market Share & Forecast
        • 11.2.5.2.2.1. By Type
        • 11.2.5.2.2.2. By Deployment Mode
        • 11.2.5.2.2.3. By Application
        • 11.2.5.2.2.4. By End User
      • 11.2.5.3. South Africa Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.3.1. Market Size & Forecast
        • 11.2.5.3.1.1. By Value
        • 11.2.5.3.2. Market Share & Forecast
        • 11.2.5.3.2.1. By Type
        • 11.2.5.3.2.2. By Deployment Mode
        • 11.2.5.3.2.3. By Application
        • 11.2.5.3.2.4. By End User

12. Asia Pacific Enterprise Communication Infrastructure Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Value
  • 12.2. Market Size & Forecast
    • 12.2.1. By Type
    • 12.2.2. By Deployment Mode
    • 12.2.3. By Application
    • 12.2.4. By End User
    • 12.2.5. By Country
      • 12.2.5.1. China Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.1.1. Market Size & Forecast
        • 12.2.5.1.1.1. By Value
        • 12.2.5.1.2. Market Share & Forecast
        • 12.2.5.1.2.1. By Type
        • 12.2.5.1.2.2. By Deployment Mode
        • 12.2.5.1.2.3. By Application
        • 12.2.5.1.2.4. By End User
      • 12.2.5.2. India Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.2.1. Market Size & Forecast
        • 12.2.5.2.1.1. By Value
        • 12.2.5.2.2. Market Share & Forecast
        • 12.2.5.2.2.1. By Type
        • 12.2.5.2.2.2. By Deployment Mode
        • 12.2.5.2.2.3. By Application
        • 12.2.5.2.2.4. By End User
      • 12.2.5.3. Japan Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.3.1. Market Size & Forecast
        • 12.2.5.3.1.1. By Value
        • 12.2.5.3.2. Market Share & Forecast
        • 12.2.5.3.2.1. By Type
        • 12.2.5.3.2.2. By Deployment Mode
        • 12.2.5.3.2.3. By Application
        • 12.2.5.3.2.4. By End User
      • 12.2.5.4. South Korea Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.4.1. Market Size & Forecast
        • 12.2.5.4.1.1. By Value
        • 12.2.5.4.2. Market Share & Forecast
        • 12.2.5.4.2.1. By Type
        • 12.2.5.4.2.2. By Deployment Mode
        • 12.2.5.4.2.3. By Application
        • 12.2.5.4.2.4. By End User
      • 12.2.5.5. Australia Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.5.1. Market Size & Forecast
        • 12.2.5.5.1.1. By Value
        • 12.2.5.5.2. Market Share & Forecast
        • 12.2.5.5.2.1. By Type
        • 12.2.5.5.2.2. By Deployment Mode
        • 12.2.5.5.2.3. By Application
        • 12.2.5.5.2.4. By End User

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. Cisco Systems, Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Key Revenue and Financials
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. Key Product/Services Offered
  • 15.2. Microsoft Corporation
    • 15.2.1. Business Overview
    • 15.2.2. Key Revenue and Financials
    • 15.2.3. Recent Developments
    • 15.2.4. Key Personnel
    • 15.2.5. Key Product/Services Offered
  • 15.3. Avaya Holdings Corp.
    • 15.3.1. Business Overview
    • 15.3.2. Key Revenue and Financials
    • 15.3.3. Recent Developments
    • 15.3.4. Key Personnel
    • 15.3.5. Key Product/Services Offered
  • 15.4. NEC Corporation
    • 15.4.1. Business Overview
    • 15.4.2. Key Revenue and Financials
    • 15.4.3. Recent Developments
    • 15.4.4. Key Personnel
    • 15.4.5. Key Product/Services Offered
  • 15.5. Mitel Networks Corporation
    • 15.5.1. Business Overview
    • 15.5.2. Key Revenue and Financials
    • 15.5.3. Recent Developments
    • 15.5.4. Key Personnel
    • 15.5.5. Key Product/Services Offered
  • 15.6. Huawei Technologies Co., Ltd.
    • 15.6.1. Business Overview
    • 15.6.2. Key Revenue and Financials
    • 15.6.3. Recent Developments
    • 15.6.4. Key Personnel
    • 15.6.5. Key Product/Services Offered
  • 15.7. Ribbon Communications Inc.
    • 15.7.1. Business Overview
    • 15.7.2. Key Revenue and Financials
    • 15.7.3. Recent Developments
    • 15.7.4. Key Personnel
    • 15.7.5. Key Product/Services Offered
  • 15.8. Siemens AG
    • 15.8.1. Business Overview
    • 15.8.2. Key Revenue and Financials
    • 15.8.3. Recent Developments
    • 15.8.4. Key Personnel
    • 15.8.5. Key Product/Services Offered
  • 15.9. Alcatel-Lucent Enterprise
    • 15.9.1. Business Overview
    • 15.9.2. Key Revenue and Financials
    • 15.9.3. Recent Developments
    • 15.9.4. Key Personnel
    • 15.9.5. Key Product/Services Offered
  • 15.10. Nokia Corporation
    • 15.10.1. Business Overview
    • 15.10.2. Key Revenue and Financials
    • 15.10.3. Recent Developments
    • 15.10.4. Key Personnel
    • 15.10.5. Key Product/Services Offered

16. Strategic Recommendations

17. About Us & Disclaimer