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市場調查報告書
商品編碼
1630259

託管 PBX（專用交換機）：市場佔有率分析、產業趨勢、成長預測（2025-2030 年）

Hosted Private Branch Exchange (PBX) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 110 Pages | 商品交期: 2-3個工作天內

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簡介目錄

託管 PBX（專用交換機）市場預計在預測期間內複合年成長率為 15.2%。

託管專用交換器 (PBX)-市場-IMG1

主要亮點

  • 雲端技術的採用正在增加，託管 PBX（專用交換機）的採用率也在顯著增加。雲端提供的可擴展性以及其他合規性優勢使得 PBX 的用戶採用率顯著增加。
  • 在企業層面，對高效率行動的需求正在急劇增加。託管PBX（專用交換機）大大解決了這個問題。它使企業能夠透過方便用戶使用的控制面板管理其電話系統。
  • 安全和隱私問題始終阻止企業採用雲端技術。因此，這也是採用依賴雲端的託管PBX（專用交換機）技術的一大限制因素。
  • 在全球 COVID-19 大流行期間，託管專用分支交換器市場正在經歷顯著成長。例如，2020 年 4 月，Distributel 的子公司 ThinkTel 宣布與 Metaswitch 合作推出名為 MaX UC 的託管 PBX整合通訊產品。自 2010 年以來一直提供完全託管的 PBX 解決方案的 ThinkTel 宣布了整合通訊套件的演進。

託管PBX（專用交換機）市場的趨勢

由於消費者偏好的增加，BFSI 預計將佔據大量市場佔有率

  • 目前，銀行每天要處理大量的回饋電話、簡訊和電話的EMI提醒、文件審核等。對產品的認知度在這個行業中發揮著重要作用，因此需要定期進行溝通。所有這些業務都可以在託管 PBX（專用專用交換機）的幫助下實現自動化，從而減少手動工作。
  • 受全球金融危機影響，全球銀行體系發生了重大變化。全球市場的監管標準收緊，客戶體驗已成為業務真正的差異化因素，全球資本流已轉向新興市場。隨著申訴不斷增加，銀行必須注重客戶維繫才能成功。
  • 為了因應這種快節奏的環境，金融業需要透過產品、服務和流程的現代化來走在變革的最前線。他們必須提高效率、使業務透明化並贏得客戶的信任和忠誠度。提供簡單的自動化服務已經不夠了。為了提高忠誠度和盈利，金融機構必須預測客戶需求並提供有吸引力的使用者體驗。
  • 託管 PBX 不需要購買昂貴的硬體或軟體、安裝成本或系統管理。用戶只需支付月費即可享受該服務的所有好處。對於線路少於 300 條的銀行，託管 PBX 可以提供許多功能和優勢。例如，託管 PBX 系統比傳統的現場系統便宜得多。

預計亞太地區市場在預測期內將顯著成長

  • 隨著越來越多的千禧世代參與創業文化，託管 PBX（專用交換機）有望成為遊戲規則的改變者，以滿足多樣化的業務需求。由於可支配收入較低，印度等新興國家的中小企業缺乏投資新技術和尖端技術的資金。
  • 借助託管 PBX（專用交換機），企業主無需在購買辦公室電話系統時進行大量前期投資，也不需要維護。透過託管 PBX（專用交換機）解決方案，您的辦公室電話系統由您的供應商營運和維護。
  • 隨著印度和中國的公司專注於擴展業務，他們需要滿足其要求的解決方案。如果辦公室電話系統已虛擬，託管 PBX 實施允許員工在任何地方工作。員工可以在家、其他辦公室、行動電話甚至國外工作。

託管 PBX（專用交換機）產業概述

託管 PBX（專用交換機）市場由多個參與者組成。從市場佔有率來看，目前還沒有一家公司佔據市場主導地位。由於這個市場提供的有利好處，隨著新參與者的大量進入，市場變得越來越分散。為了獲得競爭優勢，每位參與者都專注於產品創新和擴張。

2020 年 9 月 - Atlanticech Online 宣佈在 Anthem Row 安裝光纖。 700 K Street、NW 和 800 K Street 的租戶現在可以以實惠的價格使用高速網路頻寬。除了公司的傳統服務外，租戶還可以使用 Atlantech 的託管 PBX 服務。

2020 年 10 月 - Vonage 與 Hacktoberfest 合作，鼓勵並慶祝對開放原始碼社群的貢獻。該公司計劃在 GitHub 上提供其所有庫、程式碼片段和演示。

其他好處：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 競爭公司之間的敵對關係
    • 替代品的威脅
  • COVID-19對工業生態系統的影響（短期和長期影響）

第5章市場動態

  • 市場促進因素
    • 企業擴大採用雲端基礎的解決方案
    • 企業層面對高效率移動的需求不斷成長
  • 市場限制因素
    • 人們對安全和隱私的擔憂日益增加
  • 產業相關人員分析

第6章 市場細分

  • 透過提供
    • 解決方案
    • 按服務
  • 按最終用戶產業
    • BFSI
    • 製造業
    • 零售
    • 衛生保健
    • 政府機構
    • 其他最終用戶產業
  • 地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第7章 競爭格局

  • 公司簡介
    • Mitel Networks Corp
    • Avaya Inc
    • Amazon Web Services（Amazon.com, Inc.）
    • Microsoft Corporation
    • 3CX
    • Exotel Techcom Pvt. Ltd
    • Vonage
    • RingCentral Inc
    • Atlantech Online Inc.
    • Clearly Core Inc.
    • OnePipe Telecom
    • Zaplee Inc.
    • G12 Communications LLC
    • Yeastar Information Technology Co. Ltd

第8章投資分析

第9章市場的未來

簡介目錄
Product Code: 66585

The Hosted Private Branch Exchange Market is expected to register a CAGR of 15.2% during the forecast period.

Hosted Private Branch Exchange (PBX) - Market - IMG1

Key Highlights

  • The rising adoption of cloud technology has significantly boosted the adoption rate of hosted PBX. With the added compliance benefits, in addition to scalability, that the cloud provides, the adoption of PBX has been increased substantially by the users.
  • There has been a huge rise in demand for efficient mobility at the enterprise level. Hosted PBX solves this problem to a large extent. It provides businesses with the ability to manage their phone systems via a user-friendly control panel.
  • Security and privacy concerns have always stopped enterprises from adopting cloud technology. Thus, this also acts as a major restraint for the adoption of hosted PBX technology due to its dependence on the cloud.
  • At the time of the COVID-19 pandemic across the world, the market for hosted private branch exchange has shown a significant rise. For instance, in April 2020, ThinkTel, a division of Distributel, announced its hosted PBX unified communications offering called MaX UC, in partnership with Metaswitch. ThinkTel has been providing a fully managed hosted PBX solution since 2010 and announced the evolution of its unified communications suite.

Hosted Private Branch Exchange Market Trends

Owing to Increased Consumer Focus BFSI is Expected to Hold Significant Market Share

  • Banks are currently engaged with huge amounts of Feedback calls, EMI reminders via SMS and calls, document verification, etc. on a daily basis. The awareness about the products plays a big role in this industry and thus they have to be notified on a regular basis. All the activities can all be automated with the help of hosted Private Branch Exchange (PBX) to reduce manual efforts.
  • The outcome of the global financial crisis has seen major changes in the global banking system. Regulatory norms have tightened across global markets, customer experience is becoming the real differentiator in banking, and global capital flows have changed direction moving towards emerging markets. With an increasing number of complaints, the banks have to focus on customer retention in order to succeed.
  • To cater to this fast-paced environment, the financial industry needs to usher in transformational changes through modernization of their products, services, and processes. They must increase efficiencies, make business operations transparent, and gain customer trust and loyalty. It is no longer enough to offer simple and automated services. To build loyalty and drive profitability, financial organizations must anticipate customer needs and offer an engaging user experience.
  • With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. A user simply pays a monthly fee and enjoys all of the benefits of the service. For a bank with fewer than 300 lines, hosted PBX can provide with a multitude of features and benefits. For instance, a hosted PBX system is much less expensive than a traditional on-site system.

Asia Pacific Expected to Witness Major Market Growth over the Forecast Period

  • With the increasing millennials engaging in the culture of startups, Hosted Private Branch Exchange (PBX) is projected to act as a game changer for the varied business requirements. With low disposable income, the small and medium scale business in nations emerging economies such as India does not have a chunk of money to invest in new upcoming technologies.
  • With the help of Hosted PBX, the business owner does not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by your provider.
  • As businesses in India and China are focussing on expansion, they need solutions to facilitate their requirements. With the implementation of Hosted PBX, employees can work from anywhere when their office phone system is virtual. The business can have employees working from home, other offices, mobile phones, and even overseas.

Hosted Private Branch Exchange Industry Overview

The hosted Private Branch Exchange (PBX) market consists of several players. In terms of market share, none of the players currently dominate the market. Due to the lucrative benefits that this market provides, new players are entering in large amount and thus, the market is getting fragmented. The players are heavily focussing on product innovation and expansion in order to gain a competitive advantage.

Sept 2020- Atlantech Online announced that they have lit Anthem Row with fiber. The tenants on 700 K Street, NW and 800 K Street, can now enjoy high speed Internet bandwidth at very affordable prices. Atlantech's Hosted PBX Service service can utilized by tenants adding on to the legacy of the company.

Oct 2020- The comoany Vonage partnered with Hacktoberfest to encourage and celebrate contributions to the Open Source community. The company plans to help my giving access to their libraries, code snippets and demos all on GitHub.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Impact of the COVID -19 on the Industry Ecosystem (Short -term as well as long -term Impact)

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rising Adoption of Cloud -based Solutions across Enterprises
    • 5.1.2 Rising Demand of Efficient Mobility at Enterprise Level
  • 5.2 Market Restraints
    • 5.2.1 Increased Security and Privacy Concerns
  • 5.3 Industry Stakeholder Analysis

6 MARKET SEGMENTATION

  • 6.1 By Offering
    • 6.1.1 Solution
    • 6.1.2 Services
  • 6.2 By End -user Industry
    • 6.2.1 BFSI
    • 6.2.2 Manufacturing
    • 6.2.3 Retail
    • 6.2.4 Healthcare
    • 6.2.5 Government
    • 6.2.6 Other End-user Industries
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Mitel Networks Corp
    • 7.1.2 Avaya Inc
    • 7.1.3 Amazon Web Services (Amazon.com, Inc.)
    • 7.1.4 Microsoft Corporation
    • 7.1.5 3CX
    • 7.1.6 Exotel Techcom Pvt. Ltd
    • 7.1.7 Vonage
    • 7.1.8 RingCentral Inc
    • 7.1.9 Atlantech Online Inc.
    • 7.1.10 Clearly Core Inc.
    • 7.1.11 OnePipe Telecom
    • 7.1.12 Zaplee Inc.
    • 7.1.13 G12 Communications LLC
    • 7.1.14 Yeastar Information Technology Co. Ltd

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET