工作訂單管理-市場佔有率分析、行業趨勢和統計、成長預測（2025-2030 年）

Work Order Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)

出版日期: 2025年01月05日 | 出版商:

Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

工單管理市場規模預計在 2025 年為 9 億美元，預計到 2030 年將達到 13.2 億美元，預測期內（2025-2030 年）的複合年成長率為 7.99%。

隨著世界各地的企業走向數位轉型，他們正在採用各種解決方案來監督維護和管理。

關鍵亮點

工作訂單管理是對企業的維護、安裝和維修工作的調度、計劃、追蹤和管理。節省成本、減少設備停機時間和最佳化營運正在推動世界各地設施的數位化。採用工作訂單管理系統可讓企業選擇預防性保養，從而更容易要求服務和獲得即時更新。
由於越來越多的組織採用工作訂單管理軟體來簡化維護業務、提高資產性能和最佳化整體業務效率，市場因不斷成長的消費者需求而呈現上升趨勢，從而見證了顯著的成長。
此外，控制工作訂單、更好的計劃執行、跨垂直行業的企業對集中管理和追蹤訂單的日益成長的需求，以及對雲端基礎的工作訂單管理系統解決方案的日益關注，都是推動市場成長的主要因素。
然而，業務訂單管理市場的成長面臨著包括與現有系統的複雜整合、資料安全問題以及熟練人才短缺等挑戰。透過無縫整合不斷發展的技術來應對這些挑戰有望加速市場成長。
新冠肺炎疫情對受訪市場產生了不同程度的影響。轉向遠端工作為存取和更新工作訂單帶來了挑戰，影響了生產力和溝通。餐旅服務業和旅遊等行業受到景氣衰退的嚴重打擊，導致對此類解決方案的需求下降。同時，雲端基礎的業務訂單管理解決方案的採用使得遠端存取和協作變得更加容易，這使得它們對於管理分散式團隊和確保製造業、電子商務和醫療保健等行業的業務永續營運至關重要。

工單管理市場趨勢

預計在製造業大規模採用

工單管理已成為製造業務不可或缺的一部分，指導生產任務的執行、資源分配和調度。然而，隨著數位化的進步，製造商正在利用技術來簡化和最佳化工單管理。
製造業對工單管理解決方案的採用正在激增。這一趨勢背後有許多因素：效率提高、成本最佳化以及最終提高效力。
工業 4.0 正在將工業從舊有系統轉變為智慧組件和機器，並促進數位化工廠以及互聯工廠和企業的生態系統的發展。工業 4.0 正在說服OEM在其整個營運過程中採用物聯網。物聯網為製造業提供的好處，包括提高機器運轉率、預測性維護和生產、資料分析、監控、自動化和成本效益，正在推動其採用率的提高。
此外，2022年11月，中國工業和資訊化部核准了三個新的國家製造業研發中心。這些中心也將重點放在關鍵共通性技術，促進這些產業的技術研發。他說，該部還將指導新的製造業創新中心加強技術創新能力，為製造業關鍵環節的高品質發展提供重要支撐。
根據製造業生產力創新聯盟 (MAPI) 基金會的報告，到 2025 年，製造業預計將對生產調度和控制數位技術的投資增加 46%。這項統計數據凸顯了數位轉型對未來工作指令和製造流程日益成長的重要性。

北美可望主導市場

物聯網技術正在克服製造業的勞動力短缺問題，尤其是在美國等已開發國家。美國聯邦政府和私人組織正在投資工業4.0物聯網技術，以擴大美國的工業基礎。
人工智慧、物聯網、智慧設備和 3D 列印等多項技術已經提高美國主要工廠的績效指標。此外，該地區的政府正在透過支持機器人市場尖端技術發展的舉措來推動機器人技術的採用。
例如，美國聯邦政府啟動了國家機器人舉措（NRI），以加強該國本土的機器人製造能力並促進該領域的研究活動。工單管理降低了供應鏈風險，並全面審查入境物流，以確保運輸過程中產品的品質和真實性。
此外，根據美國勞工統計局的數據，截至 2023 年 2 月，美國建築業僱用了約 800 萬人，高於 2021 年的 729 萬人。建築勞動力需求的增加推動了建築工人對穿戴式裝置的需求，從而加速了市場成長。
由於 IBM、Microsoft、Oracle 和 Salesforce 等幾家主要供應商的存在，加上他們在技術採用方面的優勢，為各行業提供工單管理解決方案，北美預計將主導工單管理市場。

工單管理產業概覽

由於全球有多個解決方案供應商，例如銷售團隊、IBM、Microsoft、SAP SE、Oracle 等，工作訂單管理市場的競爭格局較為固體。市場參與企業正在確定產品發布、併購和合作等策略性舉措，以增加其在市場上的佔有率。

2024 年 2 月-Gooten 推出 OrderMeshTM，這是一個專為按需生產而設計的工作訂單管理平台。該平台旨在幫助零售商、製造商、電子商務品牌和市場擴大其產品供應，簡化訂單履行流程，並大幅降低按需供應鏈營運的複雜性和成本。

2023 年 9 月，英國軟體公司 Everfield 收購了 Depotnet，後者是一家專門針對電訊、公共產業和基礎設施領域的工作訂單管理軟體供應商。此次收購將使 Depotnet 能夠利用 Everfield 的支援和資源來投資成長和創新。

其他福利

Excel 格式的市場預測 (ME) 表
3 個月的分析師支持

Key Highlights

Work order management is scheduling, planning, tracking, and managing work orders for a business's maintenance, installation, and repair tasks. Reducing costs, equipment downtime, and optimizing operations are augmenting the digitalization of facilities across the globe. Adopting a work order management system allows enterprises to opt for preventive maintenance, making it easy to place service requests and gain real-time updates.
The market is experiencing substantial growth marked by a rising trajectory fueled by increased consumer demand attributed to the growing prevalence of organizations embracing work order management software to streamline maintenance operations, enhance asset performance, and optimize overall operational efficiency.
Furthermore, the increasing requirement to have managed work orders, better execution of projects, increasing requirement among businesses across industries to manage and centrally track orders and increasing focus towards cloud-based solutions for work order management system are key factors driving the growth of the market.
However, the work order management market growth is challenged by the integration complexities of work order management with existing systems, data security concerns, and a lack of skilled personnel. The market growth is expected to be accelerated by addressing these challenges with seamless integration of evolving technologies.
The COVID-19 pandemic had a mixed impact on the studied market. The transition to remote work posed challenges in accessing and updating work orders, impacting productivity and communications. The industries like hospitality and travel experienced downturns, leading to decreased demand for these solutions. Whereas the adoption of cloud-based work order management solutions facilitated remote access and collaborations, becoming essential for managing distributed teams and ensuring business continuity in industries like manufacturing, e-commerce, healthcare, and others.

Work Order Management Market Trends

Manufacturing Expected to Exhibit Significant Adoption

Work order management becomes an integral part of manufacturing operations, guiding the execution of production tasks, resource allocation, and scheduling. However, with the rise of digitalization, manufacturers are increasingly embracing technologies to streamline and optimize work order management.
The manufacturing industry is witnessing a significant surge in adopting work order management solutions. This trend is driven by a multitude of factors, all pointing toward enhanced efficiency, cost optimization, and ultimately, improved effectiveness.
Industry 4.0 is transforming industries, from legacy systems to smart components and machines, to promote digital factories and the development of an ecosystem of connected plants and enterprises. Industry 4.0 has persuaded OEMs to adopt IoT across their operations. The benefits offered by IoT in the manufacturing industry drive the adoption rates, such as increased machine utilization, predictive maintenance and production, data analytics, monitoring, automation, and cost benefits.
Moreover, in November 2022, China's Ministry of Industry and Information Technology approved three new national manufacturing innovation centers. They also stated that these centers would focus on vital generic technologies and boost technological research and development in these industries. Also, the ministry stated that it would guide the new manufacturing innovation centers in strengthening their capabilities to seek technological innovation to provide critical support for the high-quality development of primary fields in manufacturing.
According to a report by Manufacturers Alliance for Productivity and Innovation (MAPI) Foundation, by 2025, manufacturers are projected to increase their investment in digital technologies for production scheduling and control by 46%. This statistic highlights the increasing importance of digital transformation for the future of the work order and manufacturing processes.

North America Expected to Dominate the Market

IoT technologies are overcoming the labor shortage in the manufacturing sector, especially in developed countries such as the United States. The Federal Government and private sector organizations in the United States are investing in Industry 4.0 IoT technologies to expand the American industrial base.
Several technologies like AI, IoT, smart devices, and 3D printing are already growing the performance metrics of major US-based factories. The government in the region is also promoting the adoption of robotics by taking initiatives to support the growth of modern technologies in the robotics market.
For instance, the US federal government initiated the National Robotics Initiative (NRI) program to strengthen the capabilities of building domestic robots in the country and boost research activities in the field. Work order management decreases supply-chain risk and ensures the quality and authenticity of in-transit products with a full survey of inbound and outbound logistics.
Moreover, according to the Bureau of Labor Statistics, the construction sector employed around 8 million people in the United States as of February 2023, which increased from 7.29 million in 2021. Such rising demand for construction labor has propelled the demand for wearable devices among field workers, thus accelerating market growth.
The North American region is expected to dominate the Work Order Management Market owing to the resence of several large vendors such as IBM, Microsoft, Oracle, and Salesforce, among others, coupled with the region's dominance in technology adoption and caters work order management solutions to various industries.

Work Order Management Industry Overview

The competitive landscape of the Work Order Management Market is semi-consolidated owing to the presence of several solution providers, such as Salesforce, IBM, Microsoft, SAP SE, and Oracle, amongst others, across the world. The market players are witnessing strategic initiatives such as product launch, mergers & acquisition, collaborations, and other to enhance their market presence.

In February 2024 - Gooten launches OrderMeshTM, an order management platform designed for on-demand production. This platform is designed to support retailers, manufacturers, eCommerce brands, and marketplaces as they broaden their product offerings, streamline order processing, and substantially reduce the operational complexities and costs of a made on-demand supply chain.

In September 2023 - Everfield, the UK-based software firm acquired Depotnet, a work order management software provider that specialized in the Telecoms, Utilities, and Infrastructure sectors. With the acquisition, Depotnet will be able to invest in growth and innovation with the support and resources of Everfield.

Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support

1 INTRODUCTION

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

4.1 Market Overview
4.2 Industry Value Chain Analysis
4.3 Industry Attractiveness - Porter's Five Forces Analysis
- 4.3.1 Bargaining Power of Suppliers
- 4.3.2 Bargaining Power of Buyers/Consumers
- 4.3.3 Threat of New Entrants
- 4.3.4 Threat of Substitute Products
- 4.3.5 Intensity of Competitive Rivalry
4.4 Assessment of Impact of COVID-19 on the Industry

5 MARKET DYNAMICS

5.1 Market Drivers
- 5.1.1 Adoption of Mobile and Wearable Devices Among Field Workers
- 5.1.2 Enterprise Propensity Towards Optimizing Work for Better Execution of Projects
5.2 Market Restraints
- 5.2.1 Lack of Expertise Among Field Workers

6 MARKET SEGMENTATION

6.1 By Component
- 6.1.1 Solutions
- 6.1.2 Services
6.2 By Deployment Mode
- 6.2.1 On-Premise
- 6.2.2 Cloud
6.3 By End-user Industry
- 6.3.1 Manufacturing
- 6.3.2 Transportation and Logistics
- 6.3.3 Energy & Utilities
- 6.3.4 Healthcare
- 6.3.5 BFSI
- 6.3.6 Telecom and IT
- 6.3.7 Other End-user Industries
6.4 By Geography
- 6.4.1 North America
- 6.4.2 Europe
- 6.4.3 Asia-Pacific
- 6.4.4 Latin America
- 6.4.5 Middle-East & Africa

7 COMPETITIVE LANDSCAPE

7.1 Company Profiles
- 7.1.1 Salesforce.com, Inc.
- 7.1.2 IBM Corporation
- 7.1.3 Microsoft Corporation
- 7.1.4 Oracle Corporation
- 7.1.5 SAP SE
- 7.1.6 IFS AB
- 7.1.7 Infor Inc.
- 7.1.8 Hippo CMMS
- 7.1.9 ServiceMax, Inc.
- 7.1.10 Innovapptive Inc.
- 7.1.11 eMaint Enterprises, LLC