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市場調查報告書
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1644297

內容服務平台：市場佔有率分析、產業趨勢與統計、成長預測（2025-2030 年）

Content Services Platforms - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

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簡介目錄

內容服務平台市場規模預計在 2025 年為 781.4 億美元，預計到 2030 年將達到 1,449.3 億美元，預測期內（2025-2030 年）的複合年成長率為 13.15%。

內容服務平台-市場-IMG1

推動內容服務平台市場發展的關鍵因素是社交、行動、分析和雲端 (SMAC) 技術的日益普及以及企業內數位內容的激增。

主要亮點

  • 內容服務平台 (CSP) 是一套整合的內容相關解決方案和工具，它們共用標準應用程式介面 (API) 和儲存庫，以支援多種企業級內容消費情境。這是傳統企業內容管理 (ECM) 系統的下一步發展。
  • 由於許多組織都已實現無紙化辦公，或讓員工進行遠距辦公，或兩者兼而有之，將文件和紙張存放在辦公室的實體櫃子和盒子裡是不切實際的。雲端基礎的文件管理系統具有節省成本的優勢。前期基礎設施投資顯著減少，並且易於與第三方共用、擴展和整合。因此，越來越多的中小型企業開始採用雲端基礎的解決方案來簡化成本和營運。
  • 此外，案例管理系統（也稱為客戶管理系統）可協助組織追蹤滿足患者需求和提供計劃和服務所需的所有資料。醫療保健公司正在針對各種案例管理採用整改解決方案，從而對全球案例管理解決方案市場的成長產生正面影響。
  • 在醫療保健產業，如果您的組織需要遵守《健康保險互通性與課責法案》（HIPAA），那麼最好選擇與您有業務夥伴協議（BAA）的供應商的個案管理系統。 BAA 在組織和供應商之間建立了有關受保護的健康資訊的隱私、安全、傳輸、儲存和使用的合約協議。
  • 僅將文件儲存在組織的共用磁碟機上不足以滿足行業合規標準。記錄管理策略不僅僅是一項法律義務，它對於組織的資訊生命週期至關重要。組織層級的策略控制如何建立、儲存、共用、追蹤和保護資訊。

內容服務平台市場趨勢

本地模式具有優勢

  • 預計在預測期內，內部部署模型將對市場成長做出重大貢獻。在本地部署 CSP 解決方案需要企業進行更高的前期投資，但與雲端部署不同，其成本不需要在擁有期間內增加。
  • 如今，可以透過行動裝置輕鬆存取公司資料。這導致業務相關人員之間的資料傳輸增加，增加了網路攻擊和資料遺失的風險。因此，與客戶個人資料相關的安全性問題是選擇內部部署而不是雲端部署的一個主要原因。這種採用方式正在大型企業中蔓延。
  • 例如，根據Cisco，到2022年全球消費者IP流量資料量預計將達到每月Exabyte，複合年成長率為27%。
  • 此外，俄羅斯行動網際網路的資料傳輸量也在增加。 2021年，行動資料流程量流量較去年與前一年同期比較成長131%。
  • 內部部署允許使用者將其解決方案保留在內部，並以適合其組織的方式發展。內部部署解決方案位於您自己的基礎架構、IT 部門或其他資源上，您可以維護和發展該解決方案。內部部署意味著您可以成為內部的 ECM 解決方案專家，並且可以為您的使用者在本地對解決方案進行任何更改或增強。
  • 此外，在印度等國家，對組織資訊的完整性、機密性和可用性的威脅呈指數級成長。因此，必須注重提供基於業務風險方法的標準化資訊安全模型，以建立、實施、操作、監控、審查、維護和改善客戶的整體資訊安全。

預計亞太地區將佔據較大市場佔有率

  • 由於印度和中國等開發中國家中經濟體的資料流量不斷增加，預計亞太地區的市場將快速成長，因此需要組織的資料和資訊量將快速增加。
  • 此外，在日本等國家，由於人口老化和人口減少，人們越來越擔心生產力和勞動力短缺，這推動了各行業的數位化。此外，日本政府也計劃在2026年日本國立檔案館新館開放時，將大部分公共文件轉為數位化管理，旨在防止阻礙政府發展的記錄保存問題。
  • 該地區的雲端運算應用正在快速成長，預計將對預測期內的市場成長產生積極影響。此外，新加坡是亞太地區 (APAC) 雲端運算最發達的地區之一。在亞洲雲端運算協會（ACCA）最新發布的雲端運算就緒指數（CRI）中，中國超越香港，奪得榜首。此外，新加坡政府預計將在預測期內將大部分 IT 系統遷移到商業雲端服務，以持續努力更快、更便宜地提供公民服務。預計這將對市場成長產生積極影響。
  • 隨著上市公司尋求改善其數位化舉措，公共雲設施在該地區呈現出顯著的發展勢頭。內容服務平台已經成為企業如何運作以變得更加靈活並對客戶做出更快回應的核心。各組織也正在共同努力最佳化實施效率並確保良好的客戶體驗。
  • 數位轉型已迅速成為多個國家的首要任務，隨著越來越多的公司實施正式策略來支持這項工作，數位轉型正在快速推進。

內容服務平台產業概覽

內容服務平台市場競爭適中，由幾家大公司組成。目前，只有極少數大公司在市場佔有率上佔據主導地位。內容服務平台市場的一些主要企業包括 Hyland、OpenText、Box、Laserfiche、Adobe、IBM、Nuxeo 和 Objective。這些擁有較大市場佔有率的主要企業正致力於擴大海外基本客群。這些公司正在利用策略合作行動來提高市場佔有率並增強盈利。

2022 年 8 月，Open Text 宣布將向銷售團隊 AppExchange 新增三種新的解決方案。這使得 AppExchange 上提供的解決方案總合達到六種，使各種規模的客戶都能從開放文字內容服務平台的管治、生產力和效率中受益。 OpenText Core Content 使用與 Salesforce 等程式整合的 SaaS 平台來促進現代化工作，協助公司管理他們的資訊。

2022 年 6 月，Box Inc. 宣佈在 Salesforce AppExchange 上增強 Box for Salesforce 整合，使公司能夠將 Box 用作 Salesforce 中基於簽名的流程和工作流程的內容管理解決方案。 Box Sign 讓客戶可以直接從 Salesforce 發送 Box 檔案以供簽署。此版本還包含新功能和開發人員工具，使合作者可以更輕鬆地從任何地方簽訂和執行協議。

其他福利：

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章調查方法

第3章執行摘要

第4章 市場洞察

  • 市場概況
  • 產業吸引力－波特五力分析
    • 供應商的議價能力
    • 消費者議價能力
    • 新進入者的威脅
    • 競爭對手之間的競爭
    • 替代品的威脅
  • 市場促進因素
    • SMAC 技術的應用日益廣泛
    • 企業數位內容的興起
    • 情境化使用者體驗的需求
  • 市場限制
    • 資料隱私和安全問題
  • 評估新冠肺炎對產業的影響

第5章 市場區隔

  • 按組件
    • 解決方案/軟體
      • 文件和記錄管理
      • 資料擷取
      • 工作流程管理
      • 資訊安全與管治
      • 案件管理
      • 其他解決方案
    • 服務
      • 整合與部署
      • 諮詢
      • 支援和維護
  • 依部署類型
    • 本地
    • 雲
  • 按組織規模
    • 中小型企業
    • 大型企業
  • 按最終用戶產業
    • BFSI
    • 政府及公共機構
    • 醫療保健和生命科學
    • 資訊科技/通訊
    • 運輸和物流
    • 其他最終用戶產業
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第6章 競爭格局

  • 公司簡介
    • IBM Corporation
    • Microsoft Corporation
    • OpenText Corporation
    • Box Inc.
    • Oracle Corporation
    • Hyland Software Inc.
    • Laserfiche Inc.
    • Hewlett Packard Enterprise（Micro Focus）
    • Adobe Systems Inc.
    • M-Files Inc.
    • Newgen Software Technologies Limited
    • Fabasoft AG
    • Everteam SAS
    • DocuWare Corporation
    • Alfresco Software Inc.

第7章投資分析

第 8 章：市場的未來

簡介目錄
Product Code: 70649

The Content Services Platforms Market size is estimated at USD 78.14 billion in 2025, and is expected to reach USD 144.93 billion by 2030, at a CAGR of 13.15% during the forecast period (2025-2030).

Content Services Platforms - Market - IMG1

The major factors driving the content services platform market include the growing adoption of social, mobile, analytics, and cloud (SMAC) technologies and the proliferation of digital content across enterprises.

Key Highlights

  • Content service platforms (CSP) are an integrated set of content-related solutions and tools that share standard application programming interfaces (APIs) and repositories to support multiple enterprise-level content usage. They are the next evolutionary phase of traditional enterprise content management (ECM) systems.
  • Many organizations are going paperless, having remote employees, or both, making it unrealistic to keep documents and paperwork in physical filing cabinets or boxes in an office. A cloud-based document management system offers cost-saving benefits. It reduces substantial initial capital investment in infrastructure and provides easy sharing, scalability, and integration with third parties. Due to this, SMEs are increasingly adopting cloud-based solutions to streamline their costs and operations.
  • Further, case management systems, also called client management systems, help an organization track all the necessary data to meet constituent needs and provide them with programs and services. Healthcare enterprises are deploying rectification solutions for a variety of case management, positively impacting the growth of the global case management solution market.
  • In the healthcare industry, if an organization needs to comply with the Health Insurance Portability and Accountability Act (HIPAA), it may want to choose a case management system from a vendor that will sign a Business Associates Agreement (BAA). A BAA establishes a contractual agreement between an organization and the vendor regarding the privacy, security, transmission, storage, and use of protected health information.
  • Storing files on an organization's shared drive is insufficient to meet industry compliance standards. Beyond legal mandates, records management strategy is vital to an organization's information life cycle. The strategy at an organizational level will govern how information is created, stored, shared, tracked, and protected.

Content Services Platforms Market Trends

The On-premises Deployment Mode Holds a Dominant Position

  • The on-premises deployment type is anticipated to contribute to the market growth during the forecast period significantly. On-premise deployment of CSP solutions requires initial high investment by organizations, though it does not require incremental costs throughout the ownership, as in the cloud deployment type.
  • Nowadays, corporate data can be accessed effortlessly from mobile devices; this has raised the amount of data transfer between business parties and has increased the risks of cyber-attacks and data losses. Therefore, security concerns associated with customers' private data are an important reason for the selection of on-premises deployment over the cloud. These kinds of implementations are widespread across large-sized enterprises.
  • For instance, according to Cisco Systems, in 2022, worldwide consumer IP traffic data volume was expected to reach 333 exabytes per month at a 27% compound annual growth rate.
  • Moreover, Russia's volume of data transferred via mobile internet continuously increased. In 2021, the mobile data traffic volume increased by 131% compared to the previous year.
  • Deploying on-premises allows users to keep the solution in-house and grow the solution as it makes sense for the organization. An on-premises solution lives on one's infrastructure, IT department, or other resources and maintains and evolves one's solution. An on-premises deployment means one can become the in-house expert on ECM solutions, and changes and enhancements to one's solution are at the user's fingertips.
  • Moreover, the threats to the integrity, confidentiality, and obtainability of organization information are increasing exponentially in countries such as India. Thus, it has become mandatory to focus on providing a standardized information security model based on a business risk approach to establish, implement, operate, monitor, review, maintain, and improve overall information security for customers.

Asia-Pacific is Expected to Gain Significant market Share

  • In the Asia-Pacific region, the market is anticipated to witness rapid growth, owing to the increasing data traffic and rapidly growing data and information that needs to be organized in economically developing countries, such as India and China.
  • Also, the increasing concern about productivity and shortage of labor with a greying and shrinking population in countries like Japan is driving such nations toward digitalization in every sector. In addition, the Japanese government plans to shift toward digital management of most public records by the time the new National Archives of Japan building opens in 2026, aiming to prevent the record management problems that have hindered the growth of the government.
  • Cloud adoption in the region is increasing at a rapid pace, which is expected to impact the market growth over the forecast period positively. Moreover, Singapore is one of the most cloud-ready regions in Asia-Pacific (APAC). It overtook the position of Hong Kong in the latest iteration of the Asia Cloud Computing Association's (ACCA) Cloud Readiness Index (CRI). Additionally, Singapore's government is anticipated to move the bulk of its IT systems to commercial cloud services over the forecast period in ongoing efforts to deliver citizen services faster and cheaper. This is anticipated to impact the market growth positively.
  • Public cloud facilities have achieved enormous momentum in the region as companies are trying to improve their digital initiatives. Content service platforms have become the essence of how companies function nowadays to attain higher company agility and meet their clients. Organizations are also collaborating to optimize implementation efficiency and ensure excellent client experience.
  • Digital transformation is rapidly becoming a top priority in multiple countries and moving rapidly as a greater number of companies are implementing formal strategies to support their efforts.

Content Services Platforms Industry Overview

The Content Services Platforms Market is moderately competitive and consists of several major players. Few of these major players currently dominate the market in terms of market share. Some major companies in the Content Services Platforms Market include Hyland, OpenText, Box, Laserfiche, Adobe, IBM, Nuxeo, and Objective, among others. These influential players with a noticeable share in the market are concentrating on expanding their customer base across foreign countries. These businesses leverage strategic collaborative actions to improve their market percentage and enhance profitability.

In August 2022, OpenText announced the addition of three new solutions to the Salesforce AppExchange. This brought the total number of AppExchange offerings to six and enabled customers of any size to benefit from the governance, productivity, and efficiency of the OpenText content services platform. OpenText Core Content uses a SaaS platform that interfaces with programs like Salesforce to facilitate modern work to assist enterprises in managing information.

In June 2022, Box Inc. announced the enhancement of the Box for Salesforce integration on the Salesforce AppExchange, enabling customers to use Box as the content management solution for signature-based processes and workflows in Salesforce. Customers can send Box files for signature directly from Salesforce by utilizing the capability of Box Sign. New features and developer tools that make it simple for joint customers to establish and execute agreements from any location are also a part of this edition.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitute Products
  • 4.3 Market Drivers
    • 4.3.1 Increasing Adoption of SMAC Technologies
    • 4.3.2 Increase of Digital Content across the Enterprises
    • 4.3.3 Demand for Delivering Contextualized User Experience
  • 4.4 Market Restraints
    • 4.4.1 Data Privacy and Security Concerns
  • 4.5 Assessment of the Impact of COVID-19 on the Industry

5 MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Solutions/Software**
      • 5.1.1.1 Document and Records Management
      • 5.1.1.2 Data Capture
      • 5.1.1.3 Workflow Management
      • 5.1.1.4 Information Security and Governance
      • 5.1.1.5 Case Management
      • 5.1.1.6 Other Solutions
    • 5.1.2 Services**
      • 5.1.2.1 Integration and Deployment
      • 5.1.2.2 Consulting
      • 5.1.2.3 Support and Maintenance
  • 5.2 By Deployment Type
    • 5.2.1 On-Premises
    • 5.2.2 Cloud
  • 5.3 By Organization Size
    • 5.3.1 Small and Medium-Sized Enterprises
    • 5.3.2 Large Enterprises
  • 5.4 By End-user Industry Vertical
    • 5.4.1 BFSI
    • 5.4.2 Government and Public Sector
    • 5.4.3 Healthcare and Life Sciences
    • 5.4.4 IT and Telecom
    • 5.4.5 Transportation and Logistics
    • 5.4.6 Other End-user Industry Verticals
  • 5.5 Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia-Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 IBM Corporation
    • 6.1.2 Microsoft Corporation
    • 6.1.3 OpenText Corporation
    • 6.1.4 Box Inc.
    • 6.1.5 Oracle Corporation
    • 6.1.6 Hyland Software Inc.
    • 6.1.7 Laserfiche Inc.
    • 6.1.8 Hewlett Packard Enterprise (Micro Focus)
    • 6.1.9 Adobe Systems Inc.
    • 6.1.10 M-Files Inc.
    • 6.1.11 Newgen Software Technologies Limited
    • 6.1.12 Fabasoft AG
    • 6.1.13 Everteam SAS
    • 6.1.14 DocuWare Corporation
    • 6.1.15 Alfresco Software Inc.

7 INVESTMENT ANALYSIS

8 FUTURE OF THE MARKET