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市場調查報告書
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1559039

文本分析市場：全球產業分析、規模、佔有率、成長、趨勢、預測，2024-2033年

Text Analytics Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2033
出版日期: | 出版商: Persistence Market Research | 英文 300 Pages | 商品交期: 2-5個工作天內

價格
簡介目錄

Persistence Market Research最近發布了一份關於全球文本分析市場的綜合報告，深入分析了關鍵市場動態，包括市場驅動因素、趨勢、機會和挑戰。這份詳細的報告揭示了預測期內的市場結構和成長潛力。

主要見解

  • 文字分析市場規模（2024年）：89億美元
  • 預測市場規模（2033年）：436億美元
  • 全球市場成長率（2024年至2033年年複合成長率）：19.3%

文字分析市場 - 報告範圍：

文字分析市場包括從非結構化文字資料中提取有意義的見解和模式。它在醫療保健、金融和零售等多個行業中發揮關鍵作用，透過分析客戶回饋、社交媒體資料和其他文字資訊來幫助企業做出明智的決策。人工智慧（AI）和自然語言處理（NLP）技術的日益普及以及企業了解客戶行為和改善客戶體驗的需求不斷成長，推動了市場的發展。

推動市場成長的因素：

推動全球文本分析市場成長的關鍵因素有幾個。對高效文字分析工具的需求不斷增加，尤其是隨著社群媒體、電子郵件和客戶評論等非結構化資料的增加。將人工智慧和機器學習（ML）整合到文字分析中進一步提高了資料解釋的準確性和有效性。此外，隨著企業越來越注重提高客戶滿意度，文字分析提供寶貴的見解，以增強服務交付和決策。對即時分析的需求以及基於雲端的文本分析解決方案的日益採用也促進了市場的擴張。

市場限制因素：

儘管文本分析市場具有巨大的成長潛力，但仍面臨某些挑戰。實施高階文字分析解決方案的高昂成本可能成為中小型企業（SME）的障礙。此外，分析多語言和特定領域文字資料的複雜性可能會限制結果的準確性。對資料隱私的擔憂也可能阻礙市場成長，尤其是在分析敏感的客戶資訊時。此外，缺乏熟練的專業人員來管理和解釋文本分析資料可能對某些組織來說是一個挑戰。

市場機會：

文字分析市場提供了巨大的成長機會，尤其是在醫療保健、零售和金融服務等領域。對客戶體驗管理的日益關注以及對即時情緒分析的需求為市場成長開闢新的途徑。 NLP 和人工智慧的創新，包括開發更複雜的演算法，預計將提高文字分析的準確性和速度。此外，社群媒體分析的興起和對品牌認知洞察力不斷成長的需求為市場參與者提供了有利的機會。基於雲端的文本分析解決方案的日益普及是另一個機會領域，因為它允許組織更有效地擴展其營運。

本報告涵蓋的主要問題

  • 推動全球文本分析市場的關鍵因素是什麼？
  • 文本分析在哪些產業和地區的應用最為先進？
  • 人工智慧與自然語言處理技術如何形塑市場競爭格局？
  • 誰是文本分析市場的主要參與者？
  • 全球文本分析市場的新趨勢和未來前景是什麼？

目錄

第1章 執行摘要

第2章 市場概述

  • 市場範圍/分類
  • 市場定義/範圍/限制

第3章 主要市場趨勢

  • 影響市場的主要趨勢
  • 解決方案創新/發展趨勢

第4章 價格分析

  • 定價模型的類型
    • 訂閱定價模型
    • 永久許可
  • 平均價格分析基準

第5章 全球文本分析市場需求（金額）分析

  • 2019-2023年市場價值分析
  • 2024-2033年市場價值預測
    • 年成長趨勢分析
    • 絕對的獲利機會

第6章 市場背景

  • 宏觀經濟因素
  • 預測因子 - 相關性和影響
  • 價值鏈
  • COVID-19 危機 - 影響評估
  • 市場動態

第7章 依解決方案進行的全球文本分析市場分析

  • 簡介/主要調查結果
  • 2019-2023年市場規模（金額）分析
  • 2024-2033年市場規模（金額）分析與預測
    • 軟體
    • 服務
      • 諮詢與諮詢
      • 支援與維護
      • 培訓
  • 依解決方案分析市場吸引力

第8章 全球文本分析市場應用分析

  • 簡介/主要調查結果
  • 2019-2023年市場規模（金額）分析
  • 2024-2033年市場規模（金額）分析與預測
    • 情感分析
    • 風險與詐欺管理
    • 社群媒體監控
    • 數位廣告
    • 商業智能
    • 其他
  • 依應用分析市場吸引力

第9章 全球文本分析市場分析，依產業

  • 簡介/主要調查結果
  • 2019-2023年市場規模（金額）分析
  • 2024-2033年市場規模（金額）分析與預測
    • BFSI
    • 醫療保健
    • 製造業
    • 零售與消費品
    • 飯店業
    • 通訊
    • 其他
  • 依行業分析市場吸引力

第10章 全球文本分析市場分析，依地區

  • 簡介/主要調查結果
  • 2019-2023年市場規模（金額）分析
  • 2024-2033年市場規模（金額）分析與預測
    • 北美
    • 拉丁美洲
    • 歐洲
    • 東亞
    • 南亞太地區
    • 中東和非洲
  • 區域市場吸引力分析

第11章 北美文本分析市場分析

第12章 拉丁美洲文本分析市場分析

第13章 歐洲文本分析市場分析

第14章 南亞和太平洋地區文本分析市場分析

第15章 東亞文本分析市場分析

第16章 中東與非洲文本分析市場分析

第17章 主要國家文本分析市場分析

  • 美國
  • 加拿大
  • 墨西哥
  • 巴西
  • 德國
  • 義大利
  • 法國
  • 英國
  • 西班牙
  • 比荷盧經濟聯盟
  • 俄羅斯
  • 歐洲其他地區
  • 中國
  • 日本
  • 韓國
  • 印度
  • 馬來西亞
  • 印尼
  • 新加坡
  • 澳洲和紐西蘭
  • GCC國家
  • 土耳其
  • 南非
  • 其他中東和非洲地區

第18章 市場結構分析

  • 依公司層級的市場分析
  • 主要公司市佔率分析
  • 市場現況分析

第19章 競爭分析

  • 競爭儀表板
  • 競爭基準
  • 競爭詳情
    • Microsoft Corporation
    • IBM Corporation
    • Oracle Corporation
    • SAP SE
    • Capgemini
    • NICE
    • SAS Institute Inc.
    • TIBCO Software Inc.
    • Attivio
    • Lexalytics
    • Medallia Inc.
    • Softweb Solutions Inc.
    • Confirmit AS
    • MaritzCX
    • Basis Technology
    • Micro Focus
    • bizAmica Software
    • Qualtrics
    • Kingland Systems
    • Sintelix Pty Ltd
    • Talkwalker Inc.
    • Meltwater

第20章 使用的先決條件與縮寫

第21章 研究方法

簡介目錄
Product Code: PMRREP7096

Persistence Market Research has recently released a comprehensive report on the global Text Analytics Market, providing an in-depth analysis of key market dynamics, including drivers, trends, opportunities, and challenges. This detailed report sheds light on the market structure and growth potential over the forecast period.

Key Insights:

  • Text Analytics Market Size (2024E): USD 8.9 Bn
  • Projected Market Value (2033F): USD 43.6 Bn
  • Global Market Growth Rate (CAGR 2024 to 2033): 19.3%

Text Analytics Market - Report Scope:

The Text Analytics Market involves extracting meaningful insights and patterns from unstructured text data. It plays a critical role across various industries, such as healthcare, finance, and retail, helping companies make informed decisions by analyzing customer feedback, social media data, and other textual information. The market is driven by the increasing adoption of artificial intelligence (AI) and natural language processing (NLP) technologies, along with the rising need for businesses to understand customer behavior and improve customer experience.

Market Growth Drivers:

Several key factors are driving the growth of the global Text Analytics Market. The growing volume of unstructured data, especially from social media, email, and customer reviews, is creating a demand for efficient text analysis tools. The integration of AI and machine learning (ML) into text analytics is further enhancing the accuracy and effectiveness of data interpretation. Additionally, businesses are increasingly focusing on improving customer satisfaction, and text analytics offers valuable insights for enhancing service delivery and decision-making. The demand for real-time analysis and the rising adoption of cloud-based text analytics solutions are also contributing to market expansion.

Market Restraints:

Despite the significant growth potential, the Text Analytics Market faces certain challenges. The high cost of implementing advanced text analytics solutions can be a barrier for small and medium-sized enterprises (SMEs). Moreover, the complexity of analyzing multilingual and domain-specific text data may limit the accuracy of results. Data privacy concerns, especially when analyzing sensitive customer information, can also hinder the market's growth. Additionally, the lack of skilled professionals to manage and interpret text analytics data may present a challenge to some organizations.

Market Opportunities:

The Text Analytics Market presents substantial growth opportunities, particularly in sectors such as healthcare, retail, and financial services. The growing focus on customer experience management and the need for sentiment analysis in real time are opening new avenues for market growth. Innovations in NLP and AI, including the development of more sophisticated algorithms, are expected to enhance the accuracy and speed of text analysis. Additionally, the rise of social media analytics and the increasing demand for insights into brand perception offer lucrative opportunities for market players. The expanding adoption of cloud-based text analytics solutions is another area of opportunity, as it allows organizations to scale their operations efficiently.

Key Questions Answered in the Report:

  • What are the primary factors driving the global Text Analytics Market?
  • Which industries and regions are seeing the highest adoption of text analytics?
  • How are AI and NLP technologies shaping the competitive landscape in the market?
  • Who are the leading players in the Text Analytics Market, and what strategies are they implementing to maintain their market positions?
  • What are the emerging trends and future prospects in the global Text Analytics Market?

Competitive Intelligence and Business Strategy:

Key players in the Text Analytics Market, such as IBM Corporation, SAS Institute Inc., Microsoft Corporation, Lexalytics, Inc., and Clarabridge, Inc., are focusing on enhancing their product offerings through innovation and strategic partnerships. These companies are investing heavily in research and development to integrate AI and machine learning into their text analytics platforms, enabling more accurate and comprehensive data analysis. Collaborations with cloud service providers, as well as advancements in natural language processing, are helping these firms maintain a competitive edge. By focusing on customer-centric solutions and expanding into emerging markets, leading companies are positioning themselves for sustained growth in the evolving Text Analytics Market.

Key Companies Profiled:

  • Microsoft Corporation
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • Capgemini
  • NICE
  • SAS Institute Inc.
  • TIBCO Software Inc.
  • Attivio
  • Lexalytics
  • Medallia Inc.
  • Softweb Solutions Inc.
  • Confirmit AS
  • MaritzCX
  • Basis Technology
  • Micro Focus
  • bizAmica Software
  • Qualtrics
  • Kingland Systems
  • Sintelix Pty Ltd
  • Talkwalker Inc.
  • Meltwater

Key Segments of Text Analytics Market Research

By Solution:

  • Software
  • Services
  • Consulting and Advisory
  • Support and Maintenance
  • Training

By Application:

  • Sentiment Analysis
  • Risk and Fraud Management
  • Social Media Monitoring
  • Digital Advertising
  • Business Intelligence

By Industry:

  • BFSI
  • Healthcare
  • Manufacturing
  • Retail and CPG
  • Hospitality
  • Telecommunication

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East and Africa (MEA)

Table of Contents

1. Executive Summary

  • 1.1. Global Market Outlook
  • 1.2. Demand Side Trends
  • 1.3. Supply Side Trends
  • 1.4. Analysis and Recommendations

2. Market Overview

  • 2.1. Market Coverage / Taxonomy
  • 2.2. Market Definition / Scope / Limitations

3. Key Market Trends

  • 3.1. Key Trends Impacting the Market
  • 3.2. Solution Innovation / Development Trends

4. Pricing Analysis

  • 4.1. Types of Pricing Models
    • 4.1.1. Subscription Pricing Model
    • 4.1.2. Perpetual Licensing
  • 4.2. Average Pricing Analysis Benchmark

5. Global Text Analytics Market Demand (Value in US$ Bn) Analysis 2019-2023 and forecast, 2024-2033

  • 5.1. Historical Market Value (US$ Bn) Analysis, 2019-2023
  • 5.2. Current and Future Market Value (US$ Bn) Projections, 2024-2033
    • 5.2.1. Y-o-Y Growth Trend Analysis
    • 5.2.2. Absolute $ Opportunity Analysis

6. Market Background

  • 6.1. Macro-Economic Factors
  • 6.2. Forecast Factors - Relevance & Impact
  • 6.3. Value Chain
  • 6.4. COVID-19 Crisis - Impact Assessment
    • 6.4.1. Current Statistics
    • 6.4.2. Short-Mid-Long-Term Outlook
    • 6.4.3. Likely Rebound
  • 6.5. Market Dynamics
    • 6.5.1. Drivers
    • 6.5.2. Restraints
    • 6.5.3. Opportunities

7. Global Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033, By Solution

  • 7.1. Introduction / Key Findings
  • 7.2. Historical Market Size (US$ Bn) Analysis By Solution, 2019-2023
  • 7.3. Current and Future Market Size (US$ Bn) Analysis and Forecast By Solution, 2024-2033
    • 7.3.1. Software
    • 7.3.2. Services
      • 7.3.2.1. Consulting and Advisory
      • 7.3.2.2. Support and Maintenance
      • 7.3.2.3. Training
  • 7.4. Market Attractiveness Analysis By Solution

8. Global Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033, By Application

  • 8.1. Introduction / Key Findings
  • 8.2. Historical Market Size (US$ Bn) Analysis By Application, 2019-2023
  • 8.3. Current and Future Market Size (US$ Bn) Analysis and Forecast By Application, 2024-2033
    • 8.3.1. Sentiment Analysis
    • 8.3.2. Risk and Fraud Management
    • 8.3.3. Social Media Monitoring
    • 8.3.4. Digital Advertising
    • 8.3.5. Business Intelligence
    • 8.3.6. Others
  • 8.4. Market Attractiveness Analysis By Application

9. Global Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033, By Industry

  • 9.1. Introduction / Key Findings
  • 9.2. Historical Market Size (US$ Bn) Analysis By Industry, 2019-2023
  • 9.3. Current and Future Market Size (US$ Bn) Analysis and Forecast By Industry, 2024-2033
    • 9.3.1. BFSI
    • 9.3.2. Healthcare
    • 9.3.3. Manufacturing
    • 9.3.4. Retail and CPG
    • 9.3.5. Hospitality
    • 9.3.6. Telecommunication
    • 9.3.7. Others
  • 9.4. Market Attractiveness Analysis By Industry

10. Global Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033, By Region

  • 10.1. Introduction / Key Findings
  • 10.2. Historical Market Size (US$ Bn) Analysis by Region, 2019-2023
  • 10.3. Current and Future Market Size (US$ Bn) Analysis and Forecast by Region, 2024-2033
    • 10.3.1. North America
    • 10.3.2. Latin America
    • 10.3.3. Europe
    • 10.3.4. East Asia
    • 10.3.5. South Asia Pacific
    • 10.3.6. Middle East and Africa
  • 10.4. Market Attractiveness Analysis by Region

11. North America Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 11.1. Introduction
  • 11.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 11.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 11.3.1. By Solution
    • 11.3.2. By Application
    • 11.3.3. By Industry
    • 11.3.4. By Country
      • 11.3.4.1. U.S.
      • 11.3.4.2. Canada
  • 11.4. Market Attractiveness Analysis
    • 11.4.1. By Solution
    • 11.4.2. By Application
    • 11.4.3. By Industry
    • 11.4.4. By Country
  • 11.5. Market Trends
  • 11.6. Key Market Participants - Intensity Mapping

12. Latin America Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 12.1. Introduction
  • 12.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 12.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 12.3.1. By Solution
    • 12.3.2. By Application
    • 12.3.3. By Industry
    • 12.3.4. By Country
      • 12.3.4.1. Brazil
      • 12.3.4.2. Mexico
      • 12.3.4.3. Rest of Latin America
  • 12.4. Market Attractiveness Analysis
    • 12.4.1. By Solution
    • 12.4.2. By Application
    • 12.4.3. By Industry
    • 12.4.4. By Country

13. Europe Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 13.1. Introduction
  • 13.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 13.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 13.3.1. By Solution
    • 13.3.2. By Application
    • 13.3.3. By Industry
    • 13.3.4. By Country
      • 13.3.4.1. Germany
      • 13.3.4.2. Italy
      • 13.3.4.3. France
      • 13.3.4.4. U.K.
      • 13.3.4.5. Spain
      • 13.3.4.6. BENELUX
      • 13.3.4.7. Russia
      • 13.3.4.8. Rest of Europe
  • 13.4. Market Attractiveness Analysis
    • 13.4.1. By Solution
    • 13.4.2. By Application
    • 13.4.3. By Industry
    • 13.4.4. By Country

14. South Asia & Pacific Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 14.1. Introduction
  • 14.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 14.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 14.3.1. By Solution
    • 14.3.2. By Application
    • 14.3.3. By Industry
    • 14.3.4. By Country
      • 14.3.4.1. India
      • 14.3.4.2. Indonesia
      • 14.3.4.3. Malaysia
      • 14.3.4.4. Singapore
      • 14.3.4.5. Australia & New Zealand
      • 14.3.4.6. Rest of South Asia and Pacific
  • 14.4. Market Attractiveness Analysis
    • 14.4.1. By Solution
    • 14.4.2. By Application
    • 14.4.3. By Industry
    • 14.4.4. By Country

15. East Asia Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 15.1. Introduction
  • 15.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 15.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 15.3.1. By Solution
    • 15.3.2. By Application
    • 15.3.3. By Industry
    • 15.3.4. By Country
      • 15.3.4.1. China
      • 15.3.4.2. Japan
      • 15.3.4.3. South Korea
  • 15.4. Market Attractiveness Analysis
    • 15.4.1. By Solution
    • 15.4.2. By Application
    • 15.4.3. By Industry
    • 15.4.4. By Country

16. Middle East and Africa Text Analytics Market Analysis 2019-2023 and Forecast 2024-2033

  • 16.1. Introduction
  • 16.2. Historical Market Size (US$ Bn) Trend Analysis By Market Taxonomy, 2019-2023
  • 16.3. Current and Future Market Size (US$ Bn) Forecast By Market Taxonomy, 2024-2033
    • 16.3.1. By Solution
    • 16.3.2. By Application
    • 16.3.3. By Industry
    • 16.3.4. By Country
      • 16.3.4.1. GCC Countries
      • 16.3.4.2. Turkey
      • 16.3.4.3. South Africa
      • 16.3.4.4. Rest of Middle East and Africa
  • 16.4. Market Attractiveness Analysis
    • 16.4.1. By Solution
    • 16.4.2. By Application
    • 16.4.3. By Industry
    • 16.4.4. By Country

17. Key Countries Analysis- Text Analytics Market

  • 17.1. U.S. Text Analytics Market Analysis
    • 17.1.1. By Solution
    • 17.1.2. By Application
    • 17.1.3. By Industry
  • 17.2. Canada Text Analytics Market Analysis
    • 17.2.1. By Solution
    • 17.2.2. By Application
    • 17.2.3. By Industry
  • 17.3. Mexico Text Analytics Market Analysis
    • 17.3.1. By Solution
    • 17.3.2. By Application
    • 17.3.3. By Industry
  • 17.4. Brazil Text Analytics Market Analysis
    • 17.4.1. By Solution
    • 17.4.2. By Application
    • 17.4.3. By Industry
  • 17.5. Germany Text Analytics Market Analysis
    • 17.5.1. By Solution
    • 17.5.2. By Application
    • 17.5.3. By Industry
  • 17.6. Italy Text Analytics Market Analysis
    • 17.6.1. By Solution
    • 17.6.2. By Application
    • 17.6.3. By Industry
  • 17.7. France Text Analytics Market Analysis
    • 17.7.1. By Solution
    • 17.7.2. By Application
    • 17.7.3. By Industry
  • 17.8. U.K. Text Analytics Market Analysis
    • 17.8.1. By Solution
    • 17.8.2. By Application
    • 17.8.3. By Industry
  • 17.9. Spain Text Analytics Market Analysis
    • 17.9.1. By Solution
    • 17.9.2. By Application
    • 17.9.3. By Industry
  • 17.10. BENELUX Text Analytics Market Analysis
    • 17.10.1. By Solution
    • 17.10.2. By Application
    • 17.10.3. By Industry
  • 17.11. Russia Text Analytics Market Analysis
    • 17.11.1. By Solution
    • 17.11.2. By Application
    • 17.11.3. By Industry
  • 17.12. Rest of Europe Text Analytics Market Analysis
    • 17.12.1. By Solution
    • 17.12.2. By Application
    • 17.12.3. By Industry
  • 17.13. China Text Analytics Market Analysis
    • 17.13.1. By Solution
    • 17.13.2. By Application
    • 17.13.3. By Industry
  • 17.14. Japan Text Analytics Market Analysis
    • 17.14.1. By Solution
    • 17.14.2. By Application
    • 17.14.3. By Industry
  • 17.15. South Korea Text Analytics Market Analysis
    • 17.15.1. By Solution
    • 17.15.2. By Application
    • 17.15.3. By Industry
  • 17.16. India Text Analytics Market Analysis
    • 17.16.1. By Solution
    • 17.16.2. By Application
    • 17.16.3. By Industry
  • 17.17. Malaysia Text Analytics Market Analysis
    • 17.17.1. By Solution
    • 17.17.2. By Application
    • 17.17.3. By Industry
  • 17.18. Indonesia Text Analytics Market Analysis
    • 17.18.1. By Solution
    • 17.18.2. By Application
    • 17.18.3. By Industry
  • 17.19. Singapore Text Analytics Market Analysis
    • 17.19.1. By Solution
    • 17.19.2. By Application
    • 17.19.3. By Industry
  • 17.20. Australia and New Zealand Text Analytics Market Analysis
    • 17.20.1. By Solution
    • 17.20.2. By Application
    • 17.20.3. By Industry
  • 17.21. GCC Countries Text Analytics Market Analysis
    • 17.21.1. By Solution
    • 17.21.2. By Application
    • 17.21.3. By Industry
  • 17.22. Turkey Text Analytics Market Analysis
    • 17.22.1. By Solution
    • 17.22.2. By Application
    • 17.22.3. By Industry
  • 17.23. South Africa Text Analytics Market Analysis
    • 17.23.1. By Solution
    • 17.23.2. By Application
    • 17.23.3. By Industry
  • 17.24. Rest of Middle East and Africa Text Analytics Market Analysis
    • 17.24.1. By Solution
    • 17.24.2. By Application
    • 17.24.3. By Industry

18. Market Structure Analysis

  • 18.1. Market Analysis by Tier of Companies
  • 18.2. Market Share Analysis of Top Players
  • 18.3. Market Presence Analysis

19. Competition Analysis

  • 19.1. Competition Dashboard
  • 19.2. Competition Benchmarking
  • 19.3. Competition Deep Dive
    • 19.3.1. Microsoft Corporation
      • 19.3.1.1. Business Overview
      • 19.3.1.2. Solution Portfolio
      • 19.3.1.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.1.4. Key Strategy & Developments
    • 19.3.2. IBM Corporation
      • 19.3.2.1. Business Overview
      • 19.3.2.2. Solution Portfolio
      • 19.3.2.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.2.4. Key Strategy & Developments
    • 19.3.3. Oracle Corporation
      • 19.3.3.1. Business Overview
      • 19.3.3.2. Solution Portfolio
      • 19.3.3.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.3.4. Key Strategy & Developments
    • 19.3.4. SAP SE
      • 19.3.4.1. Business Overview
      • 19.3.4.2. Solution Portfolio
      • 19.3.4.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.4.4. Key Strategy & Developments
    • 19.3.5. Capgemini
      • 19.3.5.1. Business Overview
      • 19.3.5.2. Solution Portfolio
      • 19.3.5.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.5.4. Key Strategy & Developments
    • 19.3.6. NICE
      • 19.3.6.1. Business Overview
      • 19.3.6.2. Solution Portfolio
      • 19.3.6.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.6.4. Key Strategy & Developments
    • 19.3.7. SAS Institute Inc.
      • 19.3.7.1. Business Overview
      • 19.3.7.2. Solution Portfolio
      • 19.3.7.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.7.4. Key Strategy & Developments
    • 19.3.8. TIBCO Software Inc.
      • 19.3.8.1. Business Overview
      • 19.3.8.2. Solution Portfolio
      • 19.3.8.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.8.4. Key Strategy & Developments
    • 19.3.9. Attivio
      • 19.3.9.1. Business Overview
      • 19.3.9.2. Solution Portfolio
      • 19.3.9.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.9.4. Key Strategy & Developments
    • 19.3.10. Lexalytics
      • 19.3.10.1. Business Overview
      • 19.3.10.2. Solution Portfolio
      • 19.3.10.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.10.4. Key Strategy & Developments
    • 19.3.11. Medallia Inc.
      • 19.3.11.1. Business Overview
      • 19.3.11.2. Solution Portfolio
      • 19.3.11.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.11.4. Key Strategy & Developments
    • 19.3.12. Softweb Solutions Inc.
      • 19.3.12.1. Business Overview
      • 19.3.12.2. Solution Portfolio
      • 19.3.12.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.12.4. Key Strategy & Developments
    • 19.3.13. Confirmit AS
      • 19.3.13.1. Business Overview
      • 19.3.13.2. Solution Portfolio
      • 19.3.13.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.13.4. Key Strategy & Developments
    • 19.3.14. MaritzCX
      • 19.3.14.1. Business Overview
      • 19.3.14.2. Solution Portfolio
      • 19.3.14.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.14.4. Key Strategy & Developments
    • 19.3.15. Basis Technology
      • 19.3.15.1. Business Overview
      • 19.3.15.2. Solution Portfolio
      • 19.3.15.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.15.4. Key Strategy & Developments
    • 19.3.16. Micro Focus
      • 19.3.16.1. Business Overview
      • 19.3.16.2. Solution Portfolio
      • 19.3.16.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.16.4. Key Strategy & Developments
    • 19.3.17. bizAmica Software
      • 19.3.17.1. Business Overview
      • 19.3.17.2. Solution Portfolio
      • 19.3.17.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.17.4. Key Strategy & Developments
    • 19.3.18. Qualtrics
      • 19.3.18.1. Business Overview
      • 19.3.18.2. Solution Portfolio
      • 19.3.18.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.18.4. Key Strategy & Developments
    • 19.3.19. Kingland Systems
      • 19.3.19.1. Business Overview
      • 19.3.19.2. Solution Portfolio
      • 19.3.19.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.19.4. Key Strategy & Developments
    • 19.3.20. Sintelix Pty Ltd
      • 19.3.20.1. Business Overview
      • 19.3.20.2. Solution Portfolio
      • 19.3.20.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.20.4. Key Strategy & Developments
    • 19.3.21. Talkwalker Inc.
      • 19.3.21.1. Business Overview
      • 19.3.21.2. Solution Portfolio
      • 19.3.21.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.21.4. Key Strategy & Developments
    • 19.3.22. Meltwater
      • 19.3.22.1. Business Overview
      • 19.3.22.2. Solution Portfolio
      • 19.3.22.3. Profitability by Market Segments (Business Segments/Region)
      • 19.3.22.4. Key Strategy & Developments

20. Assumptions and Acronyms Used

21. Research Methodology