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市場調查報告書
商品編碼
1607932

IT服務管理工具的全球市場:產業分析，規模，佔有率，成長，趨勢，預測(2024年～2033年)

IT Service Management Tools Market: Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2024-2033
出版日期: | 出版商: Persistence Market Research | 英文 284 Pages | 商品交期: 2-5個工作天內

價格
簡介目錄

預計 2024 年全球 IT 服務管理 (ITSM) 工具市場規模將達到 102 億美元，2024-2033 年預測期間複合年增長率為 10%，到 2033 年將達到 24.7 億美元。

IT 服務管理工具是組織用來設計、交付、管理和改進向客戶提供 IT 服務的方式的軟體解決方案。這些工具可實現 IT 營運的高效管理，從事件管理、變更管理、問題管理到服務台功能。 ITSM 工具有助於在交付 IT 服務時簡化流程、改善使用者體驗、確保合規性並提高生產力。這些工具市場服務於 IT/電信、醫療保健和 BFSI 等各個行業。

全球 ITSM 工具市場由多個關鍵因素推動，包括對 IT 營運自動化的需求不斷增長、雲端運算技術的採用以及對增強服務交付的需求不斷增長。由於向混合 IT 基礎架構和數位轉型的轉變，IT 環境的複雜性不斷增加，這是 ITSM 解決方案需求的關鍵推動因素。此外，將人工智慧 (AI) 和機器學習 (ML) 功能整合到 ITSM 工具中，透過自動化日常任務、改善決策流程和簡化服務交付，正在徹底改變市場。隨著組織尋求 IT 服務管理的標準化框架，ITIL（資訊技術基礎設施庫）最佳實踐的日益普及也支持了市場的成長。

由於自動化、人工智慧和雲端技術的進步，ITSM 工具市場提供了巨大的成長機會。隨著我們轉向雲端原生解決方案，基於雲端的 ITSM 工具預計將受到很高的需求，因為它們提供可擴展性、靈活性和成本效益。此外，各行業持續的數位轉型趨勢為市場進入者提供了根據企業不斷變化的需求提供量身定制的 ITSM 解決方案的機會。遠距工作的擴展和 IT 安全重要性的增加也為 ITSM 供應商開發解決方案來應對這些新挑戰創造了機會。

本報告提供全球IT服務管理工具市場相關調查，提供各類型，各部署，各業界，各地區趨勢，及加入此市場的主要企業簡介等資訊。

目錄

第1章 摘要整理

第2章 市場簡介

第3章 市場觀點

第4章 全球市場分析(2019年～2023年)與預測(2024年～2033年)

第5章 北美的IT服務管理工具市場分析與預測

第6章 南美的IT服務管理工具市場分析與預測

第7章 歐洲的IT服務管理工具市場分析與預測

第8章 亞太地區的IT服務管理工具市場分析與預測

第9章 中東·非洲的IT服務管理工具市場分析與預測

第10章 預測要素:相關性及影響

第11章 預測的前提條件

第12章 競爭情形

  • 市場結構
  • 市場佔有率分析
  • 市場各分類競爭激烈化的製圖
  • 競爭儀表板
  • 企業簡介(詳細內容- 概要，財務，策略，最近的趨勢)
    • ServiceNow, Inc.
    • Atlassian
    • IBM
    • CA Technologies
    • BMC Software, Inc.
    • Ivanti Software
    • ASG Software
    • Axios Systems
    • SAP
    • Cherwell Software

第13章 IT服務管理工具市場分析，各地區

  • 過去(2019年～2023年)及現在(2024年～2033年)的市場規模(10億美元)分析，各地區
    • 北美
    • 南美
    • 歐洲
    • 亞太地區
    • 中東·非洲
  • 市場魅力分析，各地區

第14章 全球IT服務管理工具市場分析，各類型

第15章 全球IT服務管理工具市場分析，各部署

第16章 全球IT服務管理工具市場分析，各業界

第17章 所使用的假設和縮寫

第18章 調查手法

簡介目錄
Product Code: PMRREP19393

Persistence Market Research has recently released a comprehensive report on the worldwide market for IT Service Management (ITSM) tools. This report offers a thorough analysis of crucial market dynamics, including drivers, trends, opportunities, and challenges, providing in-depth insights into the structure of the market. The research publication presents exclusive data and statistics outlining the anticipated growth trajectory of the global ITSM tools market from 2024 to 2033.

Key Insights:

  • IT Service Management Tools Market Size (2024E): US$ 10.2 Bn
  • Projected Market Value (2033F): US$ 24.7 Bn
  • Global Market Growth Rate (CAGR 2024 to 2033): 10%

IT Service Management Tools Market - Report Scope:

IT Service Management tools are software solutions used by organizations to design, deliver, manage, and improve the way IT services are delivered to customers. These tools enable efficient management of IT operations, from incident management, change management, and problem management to service desk functionalities. ITSM tools help in streamlining the processes involved in delivering IT services, improving user experience, ensuring compliance, and enhancing productivity. The market for these tools serves multiple industries, including IT, telecommunications, healthcare, BFSI, and more.

Market Growth Drivers:

The global ITSM tools market is propelled by several key factors, including the increasing demand for automation in IT operations, the adoption of cloud computing technologies, and the growing need for enhanced service delivery. The rising complexity of IT environments, with a shift toward hybrid IT infrastructures and digital transformation, is a major driver of demand for ITSM solutions. Furthermore, the integration of artificial intelligence (AI) and machine learning (ML) capabilities into ITSM tools is revolutionizing the market by automating routine tasks, improving decision-making processes, and enhancing the efficiency of service delivery. The increasing adoption of ITIL (Information Technology Infrastructure Library) best practices also supports market growth, as organizations seek standardized frameworks for IT service management.

Market Restraints:

Despite favorable growth prospects, the ITSM tools market faces certain challenges. One of the primary obstacles is the high cost of implementation and integration of advanced ITSM tools, which may be a barrier for small and medium-sized enterprises (SMEs). The complexity of adopting new tools in legacy IT infrastructures and ensuring seamless integration with existing systems can also pose challenges for organizations. Additionally, the shortage of skilled professionals to manage and operate ITSM tools effectively can limit market expansion. Security concerns and data privacy issues associated with cloud-based ITSM solutions also represent hurdles for the widespread adoption of these tools in highly regulated industries.

Market Opportunities:

The ITSM tools market presents significant growth opportunities driven by advancements in automation, AI, and cloud technologies. With businesses increasingly shifting to cloud-native solutions, the demand for cloud-based ITSM tools is expected to rise, as they offer scalability, flexibility, and cost-effectiveness. Moreover, the ongoing trend of digital transformation across various industries presents opportunities for market players to offer tailored ITSM solutions to meet the evolving needs of businesses. The expansion of the remote workforce and the rising importance of IT security also create opportunities for ITSM vendors to develop solutions that cater to these new challenges.

Key Questions Answered in the Report:

  • What are the primary factors driving the growth of the IT service management tools market globally?
  • Which deployment models (cloud-based, on-premises) are gaining traction among enterprises?
  • How are AI and automation transforming IT service management tools and their adoption across different industries?
  • Who are the key players in the IT service management tools market, and what strategies are they using to stay competitive?
  • What are the emerging trends and future prospects in the global ITSM tools market?

Competitive Intelligence and Business Strategy:

Leading players in the global ITSM tools market, including ServiceNow, BMC Software, Ivanti, and Freshservice, are focusing on innovation, product differentiation, and strategic partnerships to gain a competitive edge. These companies invest heavily in research and development to integrate AI, machine learning, and automation capabilities into their offerings. Strategic partnerships with IT service providers, cloud vendors, and consulting firms help enhance product development and expand market reach. Emphasizing the development of user-friendly interfaces, improved customer support, and comprehensive analytics capabilities allows these companies to differentiate themselves in a competitive market. Furthermore, sustainability initiatives and compliance with global data protection regulations are becoming key focus areas for companies aiming to capitalize on the growing demand for ITSM tools.

Key Companies Profiled:

  • ServiceNow, Inc.
  • Atlassian
  • IBM
  • CA Technologies
  • BMC Software, Inc.
  • Ivanti Software
  • ASG Software
  • Axios Systems
  • SAP
  • Cherwell Software

Market Segmentation

By Type

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management

By Deployment

  • On-Premise
  • Cloud

By Industry

  • BFSI
  • IT and ITES
  • Telecommunication
  • Media and Entertainment
  • Retail
  • Utilities
  • Manufacturing
  • Education
  • Government

By Region

  • North America
  • Latin America
  • Europe
  • Asia Pacific (APAC)
  • Middle East and Africa (MEA)

Table of Contents

1. Executive Summary

  • 1.1. Market Overview
  • 1.2. Market Analysis
  • 1.3. PMR Analysis and Recommendations
  • 1.4. Wheel of Fortune

2. Market Introduction

  • 2.1. Market Definition
  • 2.2. Market Taxonomy
  • 2.3. Parent Market Overview
  • 2.4. Value Chain Analysis

3. Market View Point

  • 3.1. Macro-Economic Factors
  • 3.2. Opportunity Analysis

4. Global Market Analysis 2019-2023 and Forecast 2024-2033

  • 4.1. Market Size and Y-o-Y Growth
  • 4.2. Absolute $ Opportunity

5. North America IT Service Management Tools Market Analysis and Forecast

  • 5.1. Introduction
  • 5.2. Key Regulations
  • 5.3. Regional Market Dynamics
    • 5.3.1. Drivers
    • 5.3.2. Restraints
    • 5.3.3. Trends
  • 5.4. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 5.4.1. U.S.
    • 5.4.2. Canada
  • 5.5. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 5.5.1. U.S.
    • 5.5.2. Canada
  • 5.6. Market Size (US$ Bn) & Forecast By Type
    • 5.6.1. Configuration Management
    • 5.6.2. Performance Management
    • 5.6.3. Network Management
    • 5.6.4. Database Management
  • 5.7. Market Size (US$ Bn) & Forecast By Deployment
    • 5.7.1. On-premise
    • 5.7.2. Cloud
  • 5.8. Market Size (US$ Bn) & Forecast By Industry
    • 5.8.1. Banking and Financial Sector
    • 5.8.2. IT and ITES
    • 5.8.3. Telecommunication
    • 5.8.4. Media, Publishing and Broadcasting and Entertainment
    • 5.8.5. Retail and Wholesale
    • 5.8.6. Utilities
    • 5.8.7. Manufacturing
    • 5.8.8. Education
    • 5.8.9. Government
    • 5.8.10. Others
  • 5.9. Market Attractiveness Analysis
    • 5.9.1. By Country
    • 5.9.2. By Type
    • 5.9.3. By Deployment
    • 5.9.4. By Industry

6. Latin America IT Service Management Tools Market Analysis and Forecast

  • 6.1. Introduction
  • 6.2. Key Regulations
  • 6.3. Regional Market Dynamics
    • 6.3.1. Drivers
    • 6.3.2. Restraints
    • 6.3.3. Trends
  • 6.4. Drivers and Restraints: Impact Analysis
  • 6.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 6.5.1. Brazil
    • 6.5.2. Mexico
    • 6.5.3. Rest of Latin America
  • 6.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 6.6.1. Brazil
    • 6.6.2. Mexico
    • 6.6.3. Rest of Latin America
  • 6.7. Market Size (US$ Bn) & Forecast By Type
    • 6.7.1. Configuration Management
    • 6.7.2. Performance Management
    • 6.7.3. Network Management
    • 6.7.4. Database Management
  • 6.8. Market Size (US$ Bn) & Forecast By Deployment
    • 6.8.1. On-premise
    • 6.8.2. Cloud
  • 6.9. Market Size (US$ Bn) & Forecast By Industry
    • 6.9.1. Banking and Financial Sector
    • 6.9.2. IT and ITES
    • 6.9.3. Telecommunication
    • 6.9.4. Media, Publishing and Broadcasting and Entertainment
    • 6.9.5. Retail and Wholesale
    • 6.9.6. Utilities
    • 6.9.7. Manufacturing
    • 6.9.8. Education
    • 6.9.9. Government
    • 6.9.10. Others
  • 6.10. Market Attractiveness Analysis
    • 6.10.1. By Country
    • 6.10.2. By Type
    • 6.10.3. By Deployment
    • 6.10.4. By Industry

7. Europe IT Service Management Tools Market Analysis and Forecast

  • 7.1. Introduction
  • 7.2. Key Regulations
  • 7.3. Regional Market Dynamics
    • 7.3.1. Drivers
    • 7.3.2. Restraints
    • 7.3.3. Trends
  • 7.4. Drivers and Restraints: Impact Analysis
  • 7.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 7.5.1. Germany
    • 7.5.2. U.K.
    • 7.5.3. France
    • 7.5.4. Spain
    • 7.5.5. Italy
    • 7.5.6. Poland
    • 7.5.7. Russia
    • 7.5.8. Rest of Europe
  • 7.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 7.6.1. Germany
    • 7.6.2. U.K.
    • 7.6.3. France
    • 7.6.4. Spain
    • 7.6.5. Italy
    • 7.6.6. Poland
    • 7.6.7. Russia
    • 7.6.8. Rest of Europe
  • 7.7. Market Size (US$ Bn) & Forecast By Type
    • 7.7.1. Configuration Management
    • 7.7.2. Performance Management
    • 7.7.3. Network Management
    • 7.7.4. Database Management
  • 7.8. Market Size (US$ Bn) & Forecast By Deployment
    • 7.8.1. On-premise
    • 7.8.2. Cloud
  • 7.9. Market Size (US$ Bn) & Forecast By Industry
    • 7.9.1. Banking and Financial Sector
    • 7.9.2. IT and ITES
    • 7.9.3. Telecommunication
    • 7.9.4. Media, Publishing and Broadcasting and Entertainment
    • 7.9.5. Retail and Wholesale
    • 7.9.6. Utilities
    • 7.9.7. Manufacturing
    • 7.9.8. Education
    • 7.9.9. Government
    • 7.9.10. Others
  • 7.10. Market Attractiveness Analysis
    • 7.10.1. By Country
    • 7.10.2. By Type
    • 7.10.3. By Deployment
    • 7.10.4. By Industry

8. Asia Pacific IT Service Management Tools Market Analysis and Forecast

  • 8.1. Introduction
  • 8.2. Key Regulations
  • 8.3. Regional Market Dynamics
    • 8.3.1. Drivers
    • 8.3.2. Restraints
    • 8.3.3. Trends
  • 8.4. Drivers and Restraints: Impact Analysis
  • 8.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 8.5.1. China
    • 8.5.2. Japan
    • 8.5.3. India
    • 8.5.4. ASEAN
    • 8.5.5. Australia and New Zealand
    • 8.5.6. Rest of Asia Pacific
  • 8.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 8.6.1. China
    • 8.6.2. Japan
    • 8.6.3. India
    • 8.6.4. ASEAN
    • 8.6.5. Australia and New Zealand
    • 8.6.6. Rest of Asia Pacific
  • 8.7. Market Size (US$ Bn) & Forecast By Type
    • 8.7.1. Configuration Management
    • 8.7.2. Performance Management
    • 8.7.3. Network Management
    • 8.7.4. Database Management
  • 8.8. Market Size (US$ Bn) & Forecast By Deployment
    • 8.8.1. On-premise
    • 8.8.2. Cloud
  • 8.9. Market Size (US$ Bn) & Forecast By Industry
    • 8.9.1. Banking and Financial Sector
    • 8.9.2. IT and ITES
    • 8.9.3. Telecommunication
    • 8.9.4. Media, Publishing and Broadcasting and Entertainment
    • 8.9.5. Retail and Wholesale
    • 8.9.6. Utilities
    • 8.9.7. Manufacturing
    • 8.9.8. Education
    • 8.9.9. Government
    • 8.9.10. Others
  • 8.10. Market Attractiveness Analysis
    • 8.10.1. By Country
    • 8.10.2. By Type
    • 8.10.3. By Deployment
    • 8.10.4. By Industry

9. Middle East & Africa IT Service Management Tools Market Analysis and Forecast

  • 9.1. Introduction
  • 9.2. Key Regulations
  • 9.3. Regional Market Dynamics
    • 9.3.1. Drivers
    • 9.3.2. Restraints
    • 9.3.3. Trends
  • 9.4. Drivers and Restraints: Impact Analysis
  • 9.5. Historical Market Size (US$ Bn) Analysis 2019-2023, By Country
    • 9.5.1. GCC Countries
    • 9.5.2. Northern Africa
    • 9.5.3. South Africa
    • 9.5.4. Turkey
    • 9.5.5. Rest of Middle East and Africa
  • 9.6. Current Market Size (US$ Bn) Forecast 2024-2033, By Country
    • 9.6.1. GCC Countries
    • 9.6.2. Northern Africa
    • 9.6.3. South Africa
    • 9.6.4. Turkey
    • 9.6.5. Rest of Middle East and Africa
  • 9.7. Market Size (US$ Bn) & Forecast By Type
    • 9.7.1. Configuration Management
    • 9.7.2. Performance Management
    • 9.7.3. Network Management
    • 9.7.4. Database Management
  • 9.8. Market Size (US$ Bn) & Forecast By Deployment
    • 9.8.1. On-premise
    • 9.8.2. Cloud
  • 9.9. Market Size (US$ Bn) & Forecast By Industry
    • 9.9.1. Banking and Financial Sector
    • 9.9.2. IT and ITES
    • 9.9.3. Telecommunication
    • 9.9.4. Media, Publishing and Broadcasting and Entertainment
    • 9.9.5. Retail and Wholesale
    • 9.9.6. Utilities
    • 9.9.7. Manufacturing
    • 9.9.8. Education
    • 9.9.9. Government
    • 9.9.10. Others
  • 9.10. Market Attractiveness Analysis
    • 9.10.1. By Country
    • 9.10.2. By Type
    • 9.10.3. By Deployment
    • 9.10.4. By Industry

10. Forecast Factors: Relevance and Impact

11. Forecast Assumptions

12. Competition Landscape

  • 12.1. Market Structure
  • 12.2. Market Share Analysis
  • 12.3. Competition Intensity Mapping By Market Taxonomy
  • 12.4. Competition Dashboard
  • 12.5. Company Profiles (Details - Overview, Financials, Strategy, Recent Developments)
    • 12.5.1. ServiceNow, Inc.
    • 12.5.2. Atlassian
    • 12.5.3. IBM
    • 12.5.4. CA Technologies
    • 12.5.5. BMC Software, Inc.
    • 12.5.6. Ivanti Software
    • 12.5.7. ASG Software
    • 12.5.8. Axios Systems
    • 12.5.9. SAP
    • 12.5.10. Cherwell Software

13. Global IT Service Management Tools Market Analysis, By Region

  • 13.1. Introduction
  • 13.2. Historical and Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Region
    • 13.2.1. North America
    • 13.2.2. Latin America
    • 13.2.3. Europe
    • 13.2.4. Asia Pacific
    • 13.2.5. Middle East and Africa
  • 13.3. Market Attractiveness Analysis By Region

14. Global IT Service Management Tools Market Analysis, By Type

  • 14.1. Introduction
  • 14.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Type
    • 14.2.1. Configuration Management
    • 14.2.2. Performance Management
    • 14.2.3. Network Management
    • 14.2.4. Database Management
  • 14.3. Market Attractiveness Analysis By Type
  • 14.4. Key Trends

15. Global IT Service Management Tools Market Analysis, By Deployment

  • 15.1. Introduction
  • 15.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Deployment
    • 15.2.1. On-premise
    • 15.2.2. Cloud
  • 15.3. Market Attractiveness Analysis By Deployment
  • 15.4. Key Trends

16. Global IT Service Management Tools Market Analysis, By Industry

  • 16.1. Introduction
  • 16.2. Historical & Current Market Size (US$ Bn) Analysis 2019-2023 and 2024-2033, By Industry
    • 16.2.1. Banking and Financial Sector
    • 16.2.2. IT and ITES
    • 16.2.3. Telecommunication
    • 16.2.4. Media, Publishing and Broadcasting and Entertainment
    • 16.2.5. Retail and Wholesale
    • 16.2.6. Utilities
    • 16.2.7. Manufacturing
    • 16.2.8. Education
    • 16.2.9. Government
    • 16.2.10. Others
  • 16.3. Market Attractiveness Analysis By Industry
  • 16.4. Key Trends

17. Assumptions and Acronyms Used

18. Research Methodology