全球語音分析市場：市場規模和佔有率分析（依產品供應、部署方法、公司規模、應用和行業）、行業需求預測（截至 2030 年）

市場考慮

語音分析市場將在 2023 年產生 26.796 億美元的收入，並以 17.5% 的複合年增長率增長，到 2030 年將達到 81.859 億美元。這可能是由於許多大公司越來越關註消費者滿意度、即時語音分析的重要性日益增加、法規遵從性的需求不斷增加以及聯絡中心數量不斷增加所致。

語音分析可以將通話記錄轉化為可操作的訊息，進而轉化為整個企業的有效且有價值的見解。此解決方案主要用於管理廣泛的消費者互動。整合機器學習和人工智慧等先進技術的語音分析解決方案越來越被接受，這也推動了該行業的擴張。語音分析軟體利用這些技術來準確解釋人類語言、識別情緒訊號並對客戶行為進行預測。機器學習和人工智慧的持續發展正在提高預測能力，增加語音分析帶來的商業價值。

關鍵見解

北美是最有前途的大陸，在零售和電子商務、BFSI、IT 和通訊、政府、生命科學和醫療保健等多個領域處於行業領先地位。

解決方案類別預計在這十年內以 20% 的最快複合年增長率發展。 這主要是因為將 NLP、人工智慧和分析等創新技術融入語音分析將使企業（尤其是大型企業）能夠從語音通訊中獲得更好的見解。

到 2023 年，本地類別將佔據約 70% 的佔有率，成為行業最大的細分市場。原因是，在本地部署中，辦公室在現場安裝和運行語音分析軟體。

另一方面，基於雲端的品類將在未來十年以更高的複合年增長率發展。這是因為基於雲端的應用程式包括託管在遠端伺服器上並可透過網路存取的語音分析軟體。

中小企業類別將在未來幾年以最快的複合年增長率成長。小型企業的語音分析在提供有關客戶互動、偏好和情緒的寶貴見解方面發揮關鍵作用，使小型企業能夠更好地瞭解消費者。

依行業劃分，銀行、金融服務和保險 (BFSI) 類別佔據最大的市場佔有率。該領域對語音分析的接受度不斷提高，在監控消費者互動以確保遵守各種監管要求和法規方面發揮重要作用。 BFSI 產業以消費者為中心，優先考慮提供卓越的消費者體驗。語音分析可以幫助企業更瞭解客戶需求和服務品質。

本報告分析了全球語音分析市場，包括市場的基本結構和最新情況、主要促進和抑制因素以及全球、依地區和主要國家的市場規模前景（以貨幣形式計算） ，（2017-2030） ，依產品提供、部署方法、公司規模、應用和行業劃分的詳細趨勢、市場競爭現狀以及主要公司概況。

目錄

第一章研究範圍

第二章研究方法

第 3 章執行摘要

第 4 章市場指標

第五章產業展望

• 市場動態
  • 趨勢
  • 促進因素
  • 抑制因素/課題
  • 促進/抑制因子影響分析
• 新型冠狀病毒感染 (COVID-19) 的影響
• 波特五力分析

第六章世界市場

• 摘要
• 市場收入：依產品分類（2017-2030 年）
  • 服務市場收入：依類型劃分（2017-2030 年）
• 市場收入：依部署方法劃分（2017-2030 年）
• 市場收入：依公司規模劃分（2017-2030 年）
• 市場收入：依應用分類（2017-2030 年）
• 市場收入：依產業劃分（2017-2030 年）
• 市場收入：依地區劃分（2017-2030 年）

第七章北美市場

• 摘要
• 市場收入：依產品分類（2017-2030 年）
  • 服務市場收入：依類型劃分（2017-2030 年）
• 市場收入：依部署方法劃分（2017-2030 年）
• 市場收入：依公司規模劃分（2017-2030 年）
• 市場收入：依應用分類（2017-2030 年）
• 市場收入：依產業劃分（2017-2030 年）
• 市場收入：依國家/地區劃分（2017-2030 年）

第8章歐洲市場

第9章亞太市場

第10章拉丁美洲市場

第十一章中東非洲市場

第12章美國市場

• 摘要
• 市場收入：依產品分類（2017-2030 年）
  • 服務市場收入：依類型劃分（2017-2030 年）
• 市場收入：依部署方法劃分（2017-2030 年）
• 市場收入：依公司規模劃分（2017-2030 年）
• 市場收入：依應用分類（2017-2030 年）
• 市場收入：依產業劃分（2017-2030 年）

第十三章加拿大市場

第14章德國市場

第十五章法國市場

第十六章英國市場

第十七章義大利市場

第十八章西班牙市場

第十九章日本市場

第20章中國市場

第21章印度市場

第22章澳洲市場

第23章韓國市場

第24章巴西市場

第25章墨西哥市場

第26章沙烏地阿拉伯市場

第27章南非市場

第 28 章阿聯酋 (UAE) 市場

第29章競爭態勢

• 市場參與者及其產品列表
• 主要公司的競爭基準
• 各大公司的產品基準
• 近期策略發展

第30章公司簡介

• NICE Systems Ltd.
• Verint Systems Inc.
• Hewlett Packard Enterprise Company
• Genesys Cloud Services Inc.
• Avaya Holdings Corporation
• Alvaria Inc.
• Castel Communications LLC
• Clarabridge Inc.
• Calabrio Inc.
• Google LLC
• Deepgram Inc.
• Amazon Web Services Inc.
• Intelligent Voice Ltd.

第31章附錄

Market Insights

The speech analytics market generated a value of USD 2,679.6 million in 2023, which will rise to USD 8,185.9 million, growing at a 17.5% compound annual growth rate, by 2030.

This can be because many big companies mainly emphasize consumer satisfaction, the rising significance of real-time voice analytics, the increasing regulatory compliance necessities, and the mounting count of contact centers.

Voice analytics can change call records into actionable information, and then turn the information into effective and valuable insights across the business. The solution is mainly employed to manage an extensive range of consumer interactions.

Speech analytics offer actionable insight that enhances business value and encourages data-driven decision-making to enrich individual hand training means.

The requirement to evaluate contact center efficiency is essential to improve consumer satisfaction.

The increasing acceptance of speech analysis solutions that integrate advanced technologies like ML and AI is also aiding the industry's expansion.

Speech analysis software, by using these technologies, can precisely interpret human language, recognize emotional signals, and make predictions regarding customer behavior.

The constant development of ML and AI is leading to improved predictive abilities, which improves the business value obtained over speech analysis.

Key Insights

North America led the industry, as it stands out as the most auspicious continent in different sectors like retail & e-commerce, BFSI, IT, telecommunications, government, life sciences, and healthcare.

The region has attracted substantial attention, driving the government and public sector to seek advanced technological solutions to fulfill their huge consumer base.

North America has substantial influence over the speech analytics sector and this impact is likely to continue its growth trajectory.

The solutions category will advance at the fastest compound annual growth rate, of 20%, during this decade.

This is mainly because the incorporation of innovative technologies similar to NLP, AI, and analytics into speech analytics is enabling establishments, particularly larger ones, to attain better insight from voice communications.

The on-premises category was the largest contributor to the industry in 2023, with approximately 70% share.

This can be because on-premises deployment comprises setting up as well as running speech analytics software at an establishment's physical site.

This comprises getting software and hardware licenses, along with taking on security, data governance, and maintenance tasks.

The cloud-based category will advance at a higher compound annual growth rate during this decade.

This is because cloud-based application includes the utilization of speech analytics software that is hosted on remote servers as well as accessible through the Internet.

The SMEs category will propel at the fastest compound annual growth rate in the coming years.

Speech analytics, for small & medium enterprises, plays a key part in offering valuable insights into client interactions, preferences, and sentiment, enabling SMEs to understand their consumers better.

The BFSI category is the largest contributor to the industry.

The rising acceptance of speech analytics in this sector plays an important part in monitoring consumer interactions to guarantee compliance with various regulatory demands and regulations.

The BFSI industry emphasizes consumer centricity, prioritizing delivering excellent consumer experiences. Speech analytics assists businesses in enhancing their understanding of customer demands and service quality.

Table of Contents

Chapter 1. Research Scope

• 1.1. Research Objectives
• 1.2. Market Definition
• 1.3. Analysis Period
• 1.4. Market Size Breakdown by Segments
  • 1.4.1. Market size breakdown, by offering
  • 1.4.2. Market size breakdown, by deployment type
  • 1.4.3. Market size breakdown, by enterprise size
  • 1.4.4. Market size breakdown, by application
  • 1.4.5. Market size breakdown, by industry
  • 1.4.6. Market size breakdown, by region
  • 1.4.7. Market size breakdown, by country
• 1.5. Market Data Reporting Unit
  • 1.5.1. Value
• 1.6. Key Stakeholders

Chapter 2. Research Methodology

• 2.1. Secondary Research
  • 2.1.1. Paid
  • 2.1.2. Unpaid
  • 2.1.3. P&S Intelligence database
• 2.2. Primary Research
• 2.3. Market Size Estimation
• 2.4. Data Triangulation
• 2.5. Currency Conversion Rates
• 2.6. Assumptions for the Study
• 2.7. Notes and Caveats

Chapter 3. Executive Summary

Chapter 4. Market Indicators

Chapter 5. Industry Outlook

• 5.1. Market Dynamics
  • 5.1.1. Trends
  • 5.1.2. Drivers
  • 5.1.3. Restraints/challenges
  • 5.1.4. Impact analysis of drivers/restraints
• 5.2. Impact of COVID-19
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Bargaining power of buyers
  • 5.3.2. Bargaining power of suppliers
  • 5.3.3. Threat of new entrants
  • 5.3.4. Intensity of rivalry
  • 5.3.5. Threat of substitutes

Chapter 6. Global Market

• 6.1. Overview
• 6.2. Market Revenue, by Offering (2017-2030)
  • 6.2.1. Service market revenue, by type (2017-2030)
• 6.3. Market Revenue, by Deployment Type (2017-2030)
• 6.4. Market Revenue, by Enterprise Size (2017-2030)
• 6.5. Market Revenue, by Application (2017-2030)
• 6.6. Market Revenue, by Industry (2017-2030)
• 6.7. Market Revenue, by Region (2017-2030)

Chapter 7. North America Market

• 7.1. Overview
• 7.2. Market Revenue, by Offering (2017-2030)
  • 7.2.1. Service market revenue, by type (2017-2030)
• 7.3. Market Revenue, by Deployment Type (2017-2030)
• 7.4. Market Revenue, by Enterprise Size (2017-2030)
• 7.5. Market Revenue, by Application (2017-2030)
• 7.6. Market Revenue, by Industry (2017-2030)
• 7.7. Market Revenue, by Country (2017-2030)

Chapter 8. Europe Market

• 8.1. Overview
• 8.2. Market Revenue, by Offering (2017-2030)
  • 8.2.1. Service market revenue, by type (2017-2030)
• 8.3. Market Revenue, by Deployment Type (2017-2030)
• 8.4. Market Revenue, by Enterprise Size (2017-2030)
• 8.5. Market Revenue, by Application (2017-2030)
• 8.6. Market Revenue, by Industry (2017-2030)
• 8.7. Market Revenue, by Country (2017-2030)

Chapter 9. APAC Market

• 9.1. Overview
• 9.2. Market Revenue, by Offering (2017-2030)
  • 9.2.1. Service market revenue, by type (2017-2030)
• 9.3. Market Revenue, by Deployment Type (2017-2030)
• 9.4. Market Revenue, by Enterprise Size (2017-2030)
• 9.5. Market Revenue, by Application (2017-2030)
• 9.6. Market Revenue, by Industry (2017-2030)
• 9.7. Market Revenue, by Country (2017-2030)

Chapter 10. LATAM Market

• 10.1. Overview
• 10.2. Market Revenue, by Offering (2017-2030)
  • 10.2.1. Service market revenue, by type (2017-2030)
• 10.3. Market Revenue, by Deployment Type (2017-2030)
• 10.4. Market Revenue, by Enterprise Size (2017-2030)
• 10.5. Market Revenue, by Application (2017-2030)
• 10.6. Market Revenue, by Industry (2017-2030)
• 10.7. Market Revenue, by Country (2017-2030)

Chapter 11. MEA Market

• 11.1. Overview
• 11.2. Market Revenue, by Offering (2017-2030)
  • 11.2.1. Service market revenue, by type (2017-2030)
• 11.3. Market Revenue, by Deployment Type (2017-2030)
• 11.4. Market Revenue, by Enterprise Size (2017-2030)
• 11.5. Market Revenue, by Application (2017-2030)
• 11.6. Market Revenue, by Industry (2017-2030)
• 11.7. Market Revenue, by Country (2017-2030)

Chapter 12. U.S. Market

• 12.1. Overview
• 12.2. Market Revenue, by Offering (2017-2030)
  • 12.2.1. Service market revenue, by type (2017-2030)
• 12.3. Market Revenue, by Deployment Type (2017-2030)
• 12.4. Market Revenue, by Enterprise Size (2017-2030)
• 12.5. Market Revenue, by Application (2017-2030)
• 12.6. Market Revenue, by Industry (2017-2030)

Chapter 13. Canada Market

• 13.1. Overview
• 13.2. Market Revenue, by Offering (2017-2030)
  • 13.2.1. Service market revenue, by type (2017-2030)
• 13.3. Market Revenue, by Deployment Type (2017-2030)
• 13.4. Market Revenue, by Enterprise Size (2017-2030)
• 13.5. Market Revenue, by Application (2017-2030)
• 13.6. Market Revenue, by Industry (2017-2030)

Chapter 14. Germany Market

• 14.1. Overview
• 14.2. Market Revenue, by Offering (2017-2030)
  • 14.2.1. Service market revenue, by type (2017-2030)
• 14.3. Market Revenue, by Deployment Type (2017-2030)
• 14.4. Market Revenue, by Enterprise Size (2017-2030)
• 14.5. Market Revenue, by Application (2017-2030)
• 14.6. Market Revenue, by Industry (2017-2030)

Chapter 15. France Market

• 15.1. Overview
• 15.2. Market Revenue, by Offering (2017-2030)
  • 15.2.1. Service market revenue, by type (2017-2030)
• 15.3. Market Revenue, by Deployment Type (2017-2030)
• 15.4. Market Revenue, by Enterprise Size (2017-2030)
• 15.5. Market Revenue, by Application (2017-2030)
• 15.6. Market Revenue, by Industry (2017-2030)

Chapter 16. U.K. Market

• 16.1. Overview
• 16.2. Market Revenue, by Offering (2017-2030)
  • 16.2.1. Service market revenue, by type (2017-2030)
• 16.3. Market Revenue, by Deployment Type (2017-2030)
• 16.4. Market Revenue, by Enterprise Size (2017-2030)
• 16.5. Market Revenue, by Application (2017-2030)
• 16.6. Market Revenue, by Industry (2017-2030)

Chapter 17. Italy Market

• 17.1. Overview
• 17.2. Market Revenue, by Offering (2017-2030)
  • 17.2.1. Service market revenue, by type (2017-2030)
• 17.3. Market Revenue, by Deployment Type (2017-2030)
• 17.4. Market Revenue, by Enterprise Size (2017-2030)
• 17.5. Market Revenue, by Application (2017-2030)
• 17.6. Market Revenue, by Industry (2017-2030)

Chapter 18. Spain Market

• 18.1. Overview
• 18.2. Market Revenue, by Offering (2017-2030)
  • 18.2.1. Service market revenue, by type (2017-2030)
• 18.3. Market Revenue, by Deployment Type (2017-2030)
• 18.4. Market Revenue, by Enterprise Size (2017-2030)
• 18.5. Market Revenue, by Application (2017-2030)
• 18.6. Market Revenue, by Industry (2017-2030)

Chapter 19. Japan Market

• 19.1. Overview
• 19.2. Market Revenue, by Offering (2017-2030)
  • 19.2.1. Service market revenue, by type (2017-2030)
• 19.3. Market Revenue, by Deployment Type (2017-2030)
• 19.4. Market Revenue, by Enterprise Size (2017-2030)
• 19.5. Market Revenue, by Application (2017-2030)
• 19.6. Market Revenue, by Industry (2017-2030)

Chapter 20. China Market

• 20.1. Overview
• 20.2. Market Revenue, by Offering (2017-2030)
  • 20.2.1. Service market revenue, by type (2017-2030)
• 20.3. Market Revenue, by Deployment Type (2017-2030)
• 20.4. Market Revenue, by Enterprise Size (2017-2030)
• 20.5. Market Revenue, by Application (2017-2030)
• 20.6. Market Revenue, by Industry (2017-2030)

Chapter 21. India Market

• 21.1. Overview
• 21.2. Market Revenue, by Offering (2017-2030)
  • 21.2.1. Service market revenue, by type (2017-2030)
• 21.3. Market Revenue, by Deployment Type (2017-2030)
• 21.4. Market Revenue, by Enterprise Size (2017-2030)
• 21.5. Market Revenue, by Application (2017-2030)
• 21.6. Market Revenue, by Industry (2017-2030)

Chapter 22. Australia Market

• 22.1. Overview
• 22.2. Market Revenue, by Offering (2017-2030)
  • 22.2.1. Service market revenue, by type (2017-2030)
• 22.3. Market Revenue, by Deployment Type (2017-2030)
• 22.4. Market Revenue, by Enterprise Size (2017-2030)
• 22.5. Market Revenue, by Application (2017-2030)
• 22.6. Market Revenue, by Industry (2017-2030)

Chapter 23. South Korea Market

• 23.1. Overview
• 23.2. Market Revenue, by Offering (2017-2030)
  • 23.2.1. Service market revenue, by type (2017-2030)
• 23.3. Market Revenue, by Deployment Type (2017-2030)
• 23.4. Market Revenue, by Enterprise Size (2017-2030)
• 23.5. Market Revenue, by Application (2017-2030)
• 23.6. Market Revenue, by Industry (2017-2030)

Chapter 24. Brazil Market

• 24.1. Overview
• 24.2. Market Revenue, by Offering (2017-2030)
  • 24.2.1. Service market revenue, by type (2017-2030)
• 24.3. Market Revenue, by Deployment Type (2017-2030)
• 24.4. Market Revenue, by Enterprise Size (2017-2030)
• 24.5. Market Revenue, by Application (2017-2030)
• 24.6. Market Revenue, by Industry (2017-2030)

Chapter 25. Mexico Market

• 25.1. Overview
• 25.2. Market Revenue, by Offering (2017-2030)
  • 25.2.1. Service market revenue, by type (2017-2030)
• 25.3. Market Revenue, by Deployment Type (2017-2030)
• 25.4. Market Revenue, by Enterprise Size (2017-2030)
• 25.5. Market Revenue, by Application (2017-2030)
• 25.6. Market Revenue, by Industry (2017-2030)

Chapter 26. Saudi Arabia Market

• 26.1. Overview
• 26.2. Market Revenue, by Offering (2017-2030)
  • 26.2.1. Service market revenue, by type (2017-2030)
• 26.3. Market Revenue, by Deployment Type (2017-2030)
• 26.4. Market Revenue, by Enterprise Size (2017-2030)
• 26.5. Market Revenue, by Application (2017-2030)
• 26.6. Market Revenue, by Industry (2017-2030)

Chapter 27. South Africa Market

• 27.1. Overview
• 27.2. Market Revenue, by Offering (2017-2030)
  • 27.2.1. Service market revenue, by type (2017-2030)
• 27.3. Market Revenue, by Deployment Type (2017-2030)
• 27.4. Market Revenue, by Enterprise Size (2017-2030)
• 27.5. Market Revenue, by Application (2017-2030)
• 27.6. Market Revenue, by Industry (2017-2030)

Chapter 28. U.A.E. Market

• 28.1. Overview
• 28.2. Market Revenue, by Offering (2017-2030)
  • 28.2.1. Service market revenue, by type (2017-2030)
• 28.3. Market Revenue, by Deployment Type (2017-2030)
• 28.4. Market Revenue, by Enterprise Size (2017-2030)
• 28.5. Market Revenue, by Application (2017-2030)
• 28.6. Market Revenue, by Industry (2017-2030)

Chapter 29. Competitive Landscape

• 29.1. List of Market Players and their Offerings
• 29.2. Competitive Benchmarking of Key Players
• 29.3. Product Benchmarking of Key Players
• 29.4. Recent Strategic Developments

Chapter 30. Company Profiles

• 30.1. NICE Systems Ltd.
  • 30.1.1. Business overview
  • 30.1.2. Product and service offerings
  • 30.1.3. Key financial summary
• 30.2. Verint Systems Inc.
  • 30.2.1. Business overview
  • 30.2.2. Product and service offerings
  • 30.2.3. Key financial summary
• 30.3. Hewlett Packard Enterprise Company
  • 30.3.1. Business overview
  • 30.3.2. Product and service offerings
  • 30.3.3. Key financial summary
• 30.4. Genesys Cloud Services Inc.
  • 30.4.1. Business overview
  • 30.4.2. Product and service offerings
  • 30.4.3. Key financial summary
• 30.5. Avaya Holdings Corporation
  • 30.5.1. Business overview
  • 30.5.2. Product and service offerings
  • 30.5.3. Key financial summary
• 30.6. Alvaria Inc.
  • 30.6.1. Business overview
  • 30.6.2. Product and service offerings
  • 30.6.3. Key financial summary
• 30.7. Castel Communications LLC
  • 30.7.1. Business overview
  • 30.7.2. Product and service offerings
  • 30.7.3. Key financial summary
• 30.8. Clarabridge Inc.
  • 30.8.1. Business overview
  • 30.8.2. Product and service offerings
  • 30.8.3. Key financial summary
• 30.9. Calabrio Inc.
  • 30.9.1. Business overview
  • 30.9.2. Product and service offerings
  • 30.9.3. Key financial summary
• 30.10. Google LLC
  • 30.10.1. Business overview
  • 30.10.2. Product and service offerings
  • 30.10.3. Key financial summary
• 30.11. Deepgram Inc.
  • 30.11.1. Business overview
  • 30.11.2. Product and service offerings
  • 30.11.3. Key financial summary
• 30.12. Amazon Web Services Inc.
  • 30.12.1. Business overview
  • 30.12.2. Product and service offerings
  • 30.12.3. Key financial summary
• 30.13. Intelligent Voice Ltd.
  • 30.13.1. Business overview
  • 30.13.2. Product and service offerings
  • 30.13.3. Key financial summary

Chapter 31. Appendix

• 31.1. Abbreviations
• 31.2. Sources and References
• 31.3. Related Reports