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市場調查報告書
商品編碼
1669155

市場佔有率與預測:語音分析，2023～2028年，世界規模(2份報告套裝)

Market Share and Forecast: Speech Analytics, 2023-2028, Worldwide (Bundle of Two Reports)
出版日期: | 出版商: QKS Group | 英文 110 Pages | 商品交期: 最快1-2個工作天內

價格

市佔率說明

QKS 集團透露，語音分析市場預計到 2028 年將實現 32.30% 的複合年增長率。

根據分析語音資料所需的時間，語音分析大致可分為即時語音分析和通話後語音分析。即時語音分析可以在正在進行的語音對話期間進行分析，為代理商提供即時、可操作的數據、趨勢和指標，以提高服務品質。它還提供有關客戶情緒、語氣和模式的洞察，以即時指導代理商改善客戶體驗。通話後語音分析著重於從已結束的對話中學習，識別關鍵字並創建個人化的文字分類模型，為未來的客戶支援流程和策略提供資訊。採用機器學習演算法和數據的預測分析，企業可以預測客戶互動的結果，並從被動策略轉變為主動策略，再轉變為預防策略。整體聯絡中心分析統一所有互動資料（包括語音、文字和電子郵件），提供客戶旅程的全面 360 度視圖，為跨通路優化提供更深入的見解和機會。

市場預測說明

QKS 集團透露，到 2028 年，語音分析市場預計將實現 12.54% 的複合年增長率。

在語音分析領域，企業正在利用這項技術從語音通話中提取可操作的數據並獲得有價值的見解。此功能涵蓋多個客戶互動，並無縫整合記錄和全通路數據，以更好地了解客戶需求並找出客戶流失和不滿的根本原因。該技術使企業能夠進行全面的呼叫評估並執行端到端分析。此外，它還利用分析工具來識別和降低風險，促進代理培訓計劃，最終提高客戶參與過程的整體有效性。

目錄

Market Share:

第1章 摘要整理

  • 主要調查結果
  • 主要預測
  • 主要趨勢
  • 市場概要

第2章 市場概要

  • 市場定義和範圍
  • 影響市場的主要原因
  • 促進因素與阻礙因素

第3章 全球市場佔有率分析

  • 語音分析的全球市場佔有率分析

第4章 市場佔有率分析

  • 市場佔有率:各地區
  • 市場佔有率:世界
  • 市場佔有率:美國
  • 市場佔有率:加拿大
  • 市場佔有率:南美
  • 市場佔有率:西歐
  • 市場佔有率:中東歐
  • 市場佔有率:中東&非洲
  • 市場佔有率:中國
  • 市場佔有率:亞太地區(日本·中國以外)
  • 市場佔有率:日本
  • 市場佔有率:各業界
  • 市場佔有率:媒體&娛樂
  • 市場佔有率:零售
  • 市場佔有率:BFSI
  • 市場佔有率:旅遊、飯店
  • 市場佔有率:教育
  • 市場佔有率:公共部門
  • 市場佔有率:醫療保健·生命科學
  • 市場佔有率:汽車
  • 市場佔有率:食品和飲料
  • 市場佔有率:各部署類型
  • 市場佔有率:內部部署
  • 市場佔有率:雲端
  • 市場佔有率:各客戶類型
  • 市場佔有率:中小企業
  • 市場佔有率:大企業
  • 市場佔有率:企業

第5章 企業簡介

  • 公司概要
  • 分析師的觀點與分析

第6章 附錄

  • 調查手法

Market Forecast:

第1章 摘要整理

  • 主要調查結果
  • 主要預測
  • 主要趨勢
  • 市場概要

第2章 市場概要

  • 市場定義和範圍
  • 影響市場的主要原因
  • 促進因素與阻礙因素

第4章 市場預測分析

  • 市場預測:各地區
  • 市場預測:世界
  • 市場預測:美國
  • 市場預測:加拿大
  • 市場預測:南美
  • 市場預測:西歐
  • 市場預測:中東歐
  • 市場預測:中東&非洲
  • 市場預測:中國
  • 市場預測:亞太地區(日本·中國以外)
  • 市場預測:日本
  • 市場展望:各業界
  • 市場預測:媒體&娛樂
  • 市場預測:零售
  • 市場預測:BFSI
  • 市場預測:旅遊&飯店
  • 市場預測:教育
  • 市場預測:公共部門
  • 市場預測:醫療保健&生命科學
  • 市場預測:汽車
  • 市場預測:食品和飲料
  • 市場預測:各部署類型
  • 市場預測:內部部署
  • 市場預測:雲端
  • 市場預測:各客戶類型
  • 市場預測:中小企業
  • 市場預測:大企業
  • 市場預測:企業

第5章 企業簡介

  • 公司概要
  • 分析師的觀點與分析

第6章 附錄

  • 調查手法
Product Code: QKS-02434

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of 32.30% by 2028.

Speech analytics can be broadly categorized into real-time speech analytics and post-call speech analytics based on the time required for audio data analysis. Real-time speech analytics enables analysis during ongoing voice conversations, providing agents with instant actionable data, trends, and metrics to enhance service quality. It also offers insights into customer sentiment, tone, and patterns, guiding agents in real time to improve the customer experience. Post-call speech analytics focuses on learning from concluded conversations, recognizing keywords, and creating personalized text categorization models to inform future customer support processes and strategies. The adoption of predictive analytics using ML algorithms and data enables businesses to forecast outcomes in customer interactions, transcending from reactive to proactive and preventative strategies. Holistic contact center analytics consolidates all interaction data, including voice, text, and email, and provides a comprehensive 360-degree view of customer journeys, offering deeper insights and opportunities for cross-channel optimization.

Quadrant Knowledge Solutions defines speech analytics as a technology that analyzes customer conversations from live or recorded audio data to derive deep insights, trends, and metrics from each conversation. It uses AI technologies such as NLP, speech recognition, and transcription to evaluate agent performance, assess customer experience, and monitor organization-wide strengths and shortcomings in every voice interaction.

Market Forecast Description:

QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of 12.54% by 2028.

In the realm of speech analytics, organizations leverage this technology to extract actionable data and gain valuable insights from voice calls. The capability extends to handling a diverse spectrum of customer interactions, seamlessly integrating recorded and omnichannel data to enhance the comprehension of customer needs and discern the underlying causes of customer churn and dissatisfaction. This technology enables organizations to conduct comprehensive call evaluations, allowing for end-to-end analysis. Furthermore, it facilitates agent training initiatives, leveraging analytical tools to identify and mitigate risks, ultimately improving the overall effectiveness of customer engagement processes.

The evolution of speech analytics software, initially known as word detection tools or audio mining software, traces its roots to security applications where words and phrases were tracked. Formerly, the technology processed audio and video files using a large vocabulary recognizer, converting speech into text with a moderate accuracy rate while identifying predefined words or phrases. Recent advancements in phonetics-based technology have exponentially improved the accuracy of speech analytics solutions, offering flexibility in mining words, phrases, names, and sentences not previously listed in dictionary databases.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

  • Global Speech Analytics Market Share Analysis

Chapter 04: Market Share Analysis

  • Market Share by Region
  • Market Share Worldwide
  • Market Share USA
  • Market Share Canada
  • Market Share Latin America
  • Market Share Western Europe
  • Market Share Central & Eastern Europe
  • Market Share Middle East & Africa
  • Market Share China
  • Market Share APAC Ex Japan & China
  • Market Share Japan
  • Market Share by Industry Verticals
  • Market Share by Media & Entertainment
  • Market Share by Retail
  • Market Share by BFSI
  • Market Share by Travel & Hospitality
  • Market Share by Education
  • Market Share by Public Sector
  • Market Share by Healthcare & Life Science
  • Market Share by Automotive
  • Market Share by Food & Beverage
  • Market Share by Deployment Type
  • Market Share by Deployment Type: On prem
  • Market Share by Deployment Type: Cloud
  • Market Share by Customer Type
  • Market Share by SMB
  • Market Share by Large
  • Market Share by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 04: Market Forecast Analysis

  • Market Forecast by Region
  • Market Forecast Global
  • Market Forecast USA
  • Market Forecast Canada
  • Market Forecast Latin America
  • Market Forecast Western Europe
  • Market Forecast Central & Eastern Europe
  • Market Forecast Middle East & Africa
  • Market Forecast China
  • Market Forecast APAC Ex Japan & China
  • Market Forecast Japan
  • Market Forecast by Industry Verticals
  • Market Forecast by Media & Entertainment
  • Market Forecast by Retail
  • Market Forecast by BFSI
  • Market Forecast by Travel & Hospitality
  • Market Forecast by Education
  • Market Forecast by Public Sector
  • Market Forecast by Healthcare & Life Science
  • Market Forecast by Automotive
  • Market Forecast by Food & Beverage
  • Market Forecast by Deployment Type
  • Market Forecast by Deployment Type: On prem
  • Market Forecast Deployment Type: Cloud
  • Market Forecast by Customer Type
  • Market Forecast by SMB
  • Market Forecast by Large
  • Market Forecast by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

LIST OF FIGURES

Market Share:

  • Fig. 1 Market Share of Speech Analytics Worldwide, 2023
  • Fig. 2 Market Share of Speech Analytics USA, 2023
  • Fig. 3 Market Share of Speech Analytics Canada, 2023
  • Fig. 4 Market Share of Speech Analytics Latin America, 2023
  • Fig. 5 Market Share of Speech Analytics Western Europe, 2023
  • Fig. 6 Market Share of Speech Analytics Central & Eastern Europe, 2023
  • Fig. 7 Market Share of Speech Analytics Middle East & Africa, 2023
  • Fig. 8 Market Share of Speech Analytics Asia excluding Japan and China, 2023
  • Fig. 9 Market Share of Speech Analytics Japan, 2023
  • Fig. 10 Market Share of Speech Analytics China, 2023
  • Fig. 11 Market Share of Speech Analytics IT & Telecom Industry, 2023
  • Fig. 12 Market Share of Speech Analytics Banking & Financial Services Industry, 2023
  • Fig. 13 Market Share of Speech Analytics Insurance Industry, 2023
  • Fig. 14 Market Share of Speech Analytics Healthcare Industry, 2023
  • Fig. 15 Market Share of Speech Analytics Government & Public Sector, 2023
  • Fig. 16 Market Share of Speech Analytics Retail & eCommerce, 2023
  • Fig. 17 Market Share of Speech Analytics Manufacturing, 2023
  • Fig. 18 Market Share of Speech Analytics Hospitality, 2023
  • Fig. 19 Market Share of Speech Analytics On-premises Deployment, 2023
  • Fig. 20 Market Share of Speech Analytics Cloud Deployment, 2023
  • Fig. 21 Market Share of Speech Analytics SMB Customers, 2023
  • Fig. 22 Market Share of Speech Analytics Large Customers, 2023
  • Fig. 23 Market Share of Speech Analytics Enterprise Customers, 2023

Market Forecast:

  • Fig. 1 Market Forecast of Speech Analytics Worldwide, 2024-2028
  • Fig. 2 Market Forecast of Speech Analytics USA, 2024-2028
  • Fig. 3 Market Forecast of Speech Analytics Canada, 2024-2028
  • Fig. 4 Market Forecast of Speech Analytics Latin America, 2024-2028
  • Fig. 5 Market Forecast of Speech Analytics Western Europe, 2024-2028
  • Fig. 6 Market Forecast of Speech Analytics Central & Eastern Europe, 2024-2028
  • Fig. 7 Market Forecast of Speech Analytics Middle East & Africa, 2024-2028
  • Fig. 8 Market Forecast of Speech Analytics Asia excluding Japan and China, 2024-2028
  • Fig. 9 Market Forecast of Speech Analytics Japan, 2024-2028
  • Fig. 10 Market Forecast of Speech Analytics China, 2024-2028
  • Fig. 11 Market Forecast of Speech Analytics IT & Telecom Industry, 2024-2028
  • Fig. 12 Market Forecast of Speech Analytics Banking & Financial Services Industry, 2024-2028
  • Fig. 13 Market Forecast of Speech Analytics Insurance Industry, 2024-2028
  • Fig. 14 Market Forecast of Speech Analytics Healthcare Industry, 2024-2028
  • Fig. 15 Market Forecast of Speech Analytics Government & Public Sector, 2024-2028
  • Fig. 16 Market Forecast of Speech Analytics Retail & eCommerce, 2024-2028
  • Fig. 17 Market Forecast of Speech Analytics Manufacturing, 2024-2028
  • Fig. 18 Market Forecast of Speech Analytics Hospitality, 2024-2028
  • Fig. 19 Market Forecast of Speech Analytics On-premises Deployment, 2024-2028
  • Fig. 20 Market Forecast of Speech Analytics Cloud Deployment, 2024-2028
  • Fig. 21 Market Forecast of Speech Analytics SMB Customers, 2024-2028
  • Fig. 22 Market Forecast of Speech Analytics Large Customers, 2024-2028
  • Fig. 23 Market Forecast of Speech Analytics Enterprise Customers, 2024-2028