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市場調查報告書
商品編碼
1575097

語音分析市場規模、佔有率和趨勢分析報告：2024-2030 年按組件、部署、公司規模、行業、地區和細分市場進行的預測

Speech Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment (On-Premises, Cloud), By Enterprise Size (SMEs), By Vertical (BFSI), By Region, And Segment Forecasts, 2024 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10個工作天內

價格
簡介目錄

語音分析市場成長與趨勢：

Grand View Research, Inc. 的最新報告顯示，到 2030 年，全球語音分析市場預計將達到 77.3 億美元。

預計2024年至2030年該市場將以超過15.7%的複合年成長率強勁成長。這種成長是由於語音在多通路世界中的重要性日益增加，以及越來越多的組織專注於提高其市場情報能力。

隨著客服中心數量的增加，產業參與者正在創新語音分析解決方案，以幫助了解不斷變化的客戶需求。這項技術擴大應用於筆記型電腦、智慧型手機和平板電腦等消費性電子產品。因此，語音分析解決方案在世界各地擴大被採用。此外，聲紋辨識等即將推出的技術預計將在未來幾年推動成長。

此外，對風險管理解決方案和雲端分析的需求不斷成長預計也將對未來九年的成長產生積極影響。這些解決方案提供了多種成長機會，因為它們有助於最佳化效能並改善客戶體驗。然而，與缺乏意識和成本上升相關的挑戰可能會在不久的將來挑戰語音分析市場的成長。

語音分析市場報告亮點

  • 2023年，解決方案組件部門佔收益佔有率的62.8%。這一優勢可歸因於其先進的自動化能力。
  • 2023年，本地部署部分佔市場收益的60.6%。這種主導地位是由本地解決方案的長期成本效率推動的，特別是對於工作負載較大且資料隱私法規嚴格的企業而言。
  • 2023年大型企業細分市場收入佔有率為59.8%。這種領先地位歸功於語音分析在提高大型企業客戶滿意度方面所發揮的作用。
  • 銀行、金融服務和保險 (BFSI) 產業在 2023 年佔據市場主導地位。
  • 2023 年，北美語音分析市場將成為全球領導者。這一優勢得益於該地區發達的基礎設施，其特點是高速網際網路連接和強大的通訊網路。

目錄

第1章調查方法和範圍

第 2 章執行摘要

第3章全球語音分析市場變數、趨勢與範圍

  • 市場介紹/系統展望
  • 市場規模及成長前景
  • 市場動態
    • 市場促進因素分析
    • 市場限制因素分析
  • 全球語音分析市場分析工具
    • 波特的分析
    • PESTEL分析

第4章 全球語音分析市場：成分估計與趨勢分析

  • 細分儀表板
  • 全球語音分析市場：2023 年和 2030 年組件變化分析
  • 解決方案
  • 服務

第5章 全球語音分析市場：發展預測與趨勢分析

  • 細分儀表板
  • 全球語音分析市場：2023 年與 2030 年的演進分析
  • 本地
  • 雲

第6章 全球語音分析市場：公司規模估算與趨勢分析

  • 細分儀表板
  • 全球語音分析市場：2023 年和 2030 年公司規模變化分析
  • 小型企業
  • 主要企業

第7章 全球語音分析市場：產業預估與趨勢分析

  • 細分儀表板
  • 全球語音分析市場：2023 年與 2030 年產業變遷分析
  • BFSI
  • 通訊
  • 衛生保健
  • 零售
  • 政府
  • 旅行和招待
  • 其他

第8章 全球語音分析市場：區域估計與趨勢分析

  • 2023 年和 2030 年全球語音分析市場佔有率（按地區）
  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 英國
    • 德國
    • 法國
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
  • 拉丁美洲
    • 巴西
  • 中東和非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非

第9章 競爭格局

  • 主要市場參與企業的最新趨勢和影響分析
  • 公司分類
  • 企業熱力圖分析
  • 公司簡介
    • Avaya LLC
    • Calabrio, Inc.
    • CallMiner
    • Qualtrics
    • Genesys
    • Hewlett Packard Enterprise Development LP
    • inContact, Inc.
    • NICE
    • Verint Systems Inc.'
簡介目錄
Product Code: GVR-1-68038-209-9

Speech Analytics Market Growth & Trends:

The global speech analytics market is expected to reach USD 7.73 billion by 2030, according to a new report by Grand View Research, Inc. The market is estimated to witness a robust growth exceeding a CAGR of 15.7% from 2024 to 2030. This growth is ascribed to the increasing emphasis by organizations on improving the market intelligence capabilities along with the growing prominence of voice in the multi-channel world.

The number of contact centers is increasing, resulting in industry players to innovate speech analytics solutions, which help companies understand the changing customer requirements. The technology has been increasingly adopted in consumer electronics devices, including laptops, smartphones, and tablets, as it significantly increases the enterprise's scope as well as improves performance. This, in turn, has resulted in elevating adoption of speech analytics solutions worldwide. In addition, upcoming technologies, such as voice print authentication, are estimated to spur growth over the coming years.

Furthermore, the rising demand for risk management solutions and cloud analytics is also anticipated to favorably impact growth over the next nine years. These solutions offer several growth opportunities as this solution helps optimize performance and enhance customer experience. However, issues pertaining to lack of awareness and rise in cost may pose a challenge to the speech analytics market growth in the near future.

Speech Analytics Market Report Highlights:

  • The solutions components segment accounted for a revenue share of 62.8% in 2023. This dominance can be attributed to its advanced automation capabilities.
  • The on-premises deployment segment accounted for 60.6% of market revenue in 2023. This leading position is fueled by the long-term cost efficiency of on-premises solutions for organizations, especially those with substantial workloads or strict data privacy rules.
  • The large enterprises segment held a 59.8% market revenue share in 2023. This leadership is driven by the significant role speech analytics plays in enhancing customer satisfaction for large organizations.
  • Banking, Financial Services, and Insurance (BFSI) sector held a commanding position in the market in 2023.
  • The North American speech analytics market emerged as the global leader in 2023. This dominance can be attributed to the region's well-developed infrastructure, characterized by high-speed internet connectivity and robust telecommunications networks.

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Global Speech Analytics Market Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Market Size and Growth Prospects (USD Million)
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
  • 3.4. Global Speech Analytics Market Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Global Speech Analytics Market: Components Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Global Speech Analytics Market: Components Movement Analysis, 2023 & 2030 (USD Million)
  • 4.3. Solutions
    • 4.3.1. Solutions Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Global Speech Analytics Market: Deployment Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Global Speech Analytics Market: Deployment Movement Analysis, 2023 & 2030 (USD Million)
  • 5.3. On-Premises
    • 5.3.1. On-premises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.4. Cloud
    • 5.4.1. Cloud Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Global Speech Analytics Market: Enterprise Size Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Global Speech Analytics Market: Enterprise Size Movement Analysis, 2023 & 2030 (USD Million)
  • 6.3. SMEs
    • 6.3.1. SMEs Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. Large Enterprise
    • 6.4.1. Large Enterprise Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Global Speech Analytics Market: Vertical Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Global Speech Analytics Market: Vertical Movement Analysis, 2023 & 2030 (USD Million)
  • 7.3. BFSI
    • 7.3.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4. Telecommunications
    • 7.4.1. Telecommunications Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5. Healthcare
    • 7.5.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Retail
    • 7.6.1. Retail Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Government
    • 7.7.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Travel and Hospitality
    • 7.8.1. Travel and Hospitality Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.9. Others
    • 7.9.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Global Speech Analytics Market: Regional Estimates & Trend Analysis

  • 8.1. Global Speech Analytics Market Share, By Region, 2023 & 2030 (USD Million)
  • 8.2. North America
    • 8.2.1. North America Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.2. UK
      • 8.3.2.1. UK Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.2. Saudi Arabia
      • 8.6.2.1. Saudi Arabia Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.3. UAE
      • 8.6.3.1. UAE Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Recent Developments & Impact Analysis by Key Market Participants
  • 9.2. Company Categorization
  • 9.3. Company Heat Map Analysis
  • 9.4. Company Profiles
    • 9.4.1. Avaya LLC
      • 9.4.1.1. Participant's Overview
      • 9.4.1.2. Financial Performance
      • 9.4.1.3. Product Benchmarking
      • 9.4.1.4. Recent Developments/ Strategic Initiatives
    • 9.4.2. Calabrio, Inc.
      • 9.4.2.1. Participant's Overview
      • 9.4.2.2. Financial Performance
      • 9.4.2.3. Product Benchmarking
      • 9.4.2.4. Recent Developments/ Strategic Initiatives
    • 9.4.3. CallMiner
      • 9.4.3.1. Participant's Overview
      • 9.4.3.2. Financial Performance
      • 9.4.3.3. Product Benchmarking
      • 9.4.3.4. Recent Developments/ Strategic Initiatives
    • 9.4.4. Qualtrics
      • 9.4.4.1. Participant's Overview
      • 9.4.4.2. Financial Performance
      • 9.4.4.3. Product Benchmarking
      • 9.4.4.4. Recent Developments/ Strategic Initiatives
    • 9.4.5. Genesys
      • 9.4.5.1. Participant's Overview
      • 9.4.5.2. Financial Performance
      • 9.4.5.3. Product Benchmarking
      • 9.4.5.4. Recent Developments/ Strategic Initiatives
    • 9.4.6. Hewlett Packard Enterprise Development LP
      • 9.4.6.1. Participant's Overview
      • 9.4.6.2. Financial Performance
      • 9.4.6.3. Product Benchmarking
      • 9.4.6.4. Recent Developments/ Strategic Initiatives
    • 9.4.7. inContact, Inc.
      • 9.4.7.1. Participant's Overview
      • 9.4.7.2. Financial Performance
      • 9.4.7.3. Product Benchmarking
      • 9.4.7.4. Recent Developments/ Strategic Initiatives
    • 9.4.8. NICE
      • 9.4.8.1. Participant's Overview
      • 9.4.8.2. Financial Performance
      • 9.4.8.3. Product Benchmarking
      • 9.4.8.4. Recent Developments/ Strategic Initiatives
    • 9.4.9. Verint Systems Inc.'
      • 9.4.9.1. Participant's Overview
      • 9.4.9.2. Financial Performance
      • 9.4.9.3. Product Benchmarking
      • 9.4.9.4. Recent Developments/ Strategic Initiatives