語音分析市場報告：2030 年趨勢、預測與競爭分析

語音分析趨勢與預測

預計到 2030 年，全球語音分析市場將達到 65 億美元，2024 年至 2030 年複合年成長率為 16.8%。該市場的主要驅動力是對客戶洞察的興趣日益濃厚、自然語言處理和人工智慧的市場開拓以及對改善客戶體驗和降低風險的需求不斷成長。全球語音分析市場的未來看起來充滿希望，BFSI、IT/通訊、零售、醫療保健、政府和飯店市場都充滿機會。

Lucintel 的解決方案可協助企業管理不斷成長的資料量並將其轉化為可行的見解，幫助企業了解趨勢、了解客戶行為並發現問題，我們預測解決方案將在預測期內繼續佔據更大的佔有率，因為它將使我們能夠更好地服務我們的客戶。

北美擁有先進的通訊和資訊技術 (IT) 基礎設施，是多家國際頂級語音分析解決方案供應商的所在地，並且持續致力於產品改進和創新，因此預計仍將是最大的地區。 。

語音分析市場新趨勢

趨勢繼續擾亂語音分析市場並改變組織使用技術的方式。這些新趨勢是由人工智慧的持續進步、資料量的增加和客戶期望的變化所推動的。

• 人工智慧主導的見解：人工智慧正在徹底改變語音分析解決方案，以便從對話中獲得更有意義的見解。 AI主導的解決方案透過即時處理大量語音資料提供更準確的情緒分析、關鍵趨勢識別和預測洞察。這可以幫助您做出更好的決策，並透過提供更個人化的服務來提高客戶服務水準。
• 即時語音分析：即時語音分析變得極為重要，因為企業希望在客戶互動期間提供回饋，甚至提供一些支援。先進技術透過即時分析語音資料並採取行動，實現即時決策和解決問題。
• 與 CRM 系統整合 語音分析和 CRM 系統整合正迅速成為一種趨勢，使企業能夠獲得客戶互動的跨部門、統一視圖。這使得透過語音分析捕獲的資料可以透過 CRM 平台輕鬆訪問，從而使您能夠更有效地追蹤和管理客戶關係。
• 多語言和多方言支援：隨著企業進入日益全球化的市場，支援不同語言和方言的語音分析解決方案已成為需求趨勢。先進的自然語言處理可以正確分析和理解各種語言輸入。
• 增強的資料隱私和合規性：對資料隱私和合規性的認知不斷增強，正在推動將嚴格的安全措施和合規性功能整合到語音分析解決方案中的趨勢。這也包括確保解決方案符合 GDPR、CCPA 等，並具有先進的資料保護機制。

這些新趨勢迫使語音分析市場進行創新並改善客戶互動以及業務效率。這使公司能夠透過更深入的洞察、個人化服務以及提高對監管要求的合規性來獲得競爭優勢。

語音分析市場的最新趨勢

語音分析市場趨勢的特徵是快速發展的技術和業務需求支援的各種發展。這些變化正在改變組織使用語音分析來改善業務和客戶互動的輪廓和方式。

• 人工智慧和機器學習的整合：一項重大發展是將人工智慧和機器學習整合到語音分析工具本身中，從而實現更高級的資料分析。人工智慧演算法現在可以更準確地分析語音模式、情緒和上下文，從而更深入地了解客戶互動和業務運作。
• 高階自然語言處理：自然語言處理領域的最新突破大大增強了語音分析解決方案的功能。 NLP 更好的演算法可以更深入地理解上下文、情感和意圖，從而實現更準確的分析和可操作的見解。
• 雲端基礎的解決方案 也許近年來在可擴展性、靈活性和成本方面最大的舉措是轉向雲端基礎的語音分析解決方案。雲端平台可以輕鬆地與其他業務系統整合，並使語音分析工具可以從任何地方存取。
• 合規性和安全性：日益成長的隱私問題和更嚴格的資料保護條例迫使語音分析市場更加關注資料合規性和安全功能。新的解決方案具有更高的安全性以及幫助克服這些挑戰的工具。
• 開拓到新興市場：由於新興市場對先進的面向客戶的工具的需求不斷成長，語音分析解決方案市場的最新趨勢是開拓到新興市場。該公司的目標市場是亞洲、拉丁美洲和非洲。

事實上，這些發展使公司能夠應用先進技術來改善客戶服務、業務效率和監管合規性，從而推動語音分析市場的成長和轉型。人工智慧、對雲端解決方案的重視以及向國際市場的擴張是更廣泛的趨勢，使語音分析更加創新和易於使用。

語音分析市場的策略成長機會

隨著工業界中大量應用的出現，語音分析市場正處於巨大成長的門檻。企業正在使用語音分析來更好地服務客戶、提高銷售績效並確保合規性。隨著越來越多的公司意識到語音資料洞察的價值，以創新方式應用這些技術的新機會正在出現。這在幾個關鍵應用領域創造了策略成長機會。

• 改善客戶服務：語音分析可以透過分析常見問題、客戶情緒和需要改進的領域的交互作用來顯著改善客戶服務。由此產生的即時洞察使公司能夠更有效地培訓員工，以更有效地解決客戶申訴並個性化服務交付流程。作為回報，它帶來了必要的客戶滿意度，提高了忠誠度，並整體推動了業務成長。
• 最佳化銷售績效：利用語音分析並探索銷售電話的優點和缺點，以最佳化銷售績效。關鍵指標包括推銷、語氣和對銷售腳本的遵守情況，對它們進行評估可以非常有效地改進銷售方法和培訓計劃。這將提高您的轉換率並增加收益。
• 合規性與風險管理：語音分析在合規性和風險管理方面提供了巨大的機會，可以監控監管合規性和公司政策的對話。自動化有助於識別違規、降低風險並記錄審核和調查的交互。
• 市場研究與競爭分析：語音分析應用於市場研究和競爭分析，捕捉並分析消費者回饋資料以及與競爭對手的互動，以了解新興市場趨勢和消費者偏好。這裡提取的資料有助於了解市場的運作，從而實施策略變革。
• 勞動力最佳化：語音分析透過分析員工互動並識別績效趨勢、培訓需求和提高業務效率的機會，實現更好的勞動力管理。簡化流程、提高員工績效並提高整體生產力。

這些策略性成長機會正在重新定義語音分析市場，推動創新並提高眾多應用中語音資料的價值。透過利用語音分析進行客戶服務、銷售最佳化、合規性、市場研究和勞動力管理，公司可以實現顯著的競爭優勢和業務改善。

語音分析市場促進因素與挑戰

影響語音分析市場的促進因素和挑戰涵蓋技術、經濟和監管等各個方面。了解這些因素對於順利進入此細分市場並實現成長非常重要。

推動語音分析市場的因素包括：

1. 技術進步：人工智慧和機器學習的突破性進步將語音分析解決方案提升到了一個全新的水平。這包括 NLP 中的高級演算法、增強的語音情緒分析、實現即時洞察以及更好地理解語音分析中複雜語音模式的高階。這透過提供更好、更複雜的工具來增強市場。

2.雲端基礎的解決方案仍然是語音分析市場的關鍵驅動力之一，向雲端基礎的解決方案的遷移以可擴展性、靈活性和成本效益著稱。這使得各種規模的企業都可以存取先進的分析工具，並支援遠端工作，從而與其他業務系統無縫整合，從而刺激市場成長。

3. 改善客戶體驗：公司現在逐漸專注於改善客戶體驗，透過利用語音分析工具來推動需求。透過分析客戶互動，公司可以深入了解客戶偏好，從而改善服務交付並實現個人化互動。對客戶體驗的關注正在推動語音分析解決方案的發展，以提供更好的服務。

語音分析市場問題如下。

1.資料隱私問題：語音分析市場面臨的主要挑戰之一是資料隱私和安全性。由於這些工具處理與客戶相關的敏感訊息，因此公司必須解決資料外洩和未授權存取的問題。遵守資料保護條例和強大的安全措施對於克服這項挑戰至關重要。

2. 整合問題：語音分析解決方案與現有系統（例如 CRM 和 ERP 平台）整合。相容性問題可能會為語音分析工具的有效實施帶來問題，因為它們的資料必須在不同的系統中流動。因此，整合挑戰需要仔細的規劃和技術專業知識。

3. 部署高階語音分析解決方案的成本是阻礙因素，因為中小型企業沒有資源投資此類系統。即使有可能，由於技術、培訓和持續維護所需的初始投資，成本也將是巨大的。因此，處於這些情況的公司需要評估他們的投資回報，並尋找經濟實惠的解決方案，使他們能夠擴大和縮小規模。

技術進步、監管回應以及對客戶體驗的日益關注正在塑造語音分析市場。然而，要實現所有成長前景，必須克服資料隱私問題、整合挑戰和高部署成本等挑戰。了解市場促進因素和挑戰對於駕馭市場和有效利用語音分析至關重要。

按分段進行語音分析

這項研究按類型、部署、公司規模、最終用途行業和地區對全球語音分析進行了預測。

語音分析市場的國家前景

由於技術的不斷發展、各行業的廣泛採用以及對客戶體驗的日益關注，語音分析市場是發展最快的市場之一。該市場是由人工智慧和機器學習領域的技術創新所推動的，這些技術創新使語音分析工具能夠發揮更好的性能。在這一領域，不同國家獨立發展，反映了經濟狀況和技術力的差異。在這裡，我們介紹美國、中國、德國、印度和日本語音分析市場的最新資訊。

• 美國：美國的語音分析市場正在蓬勃發展，人們將人工智慧和機器學習相結合，以改善客戶服務並提高業務效率。一些領先的科技公司正在大力投資開發高階語音分析解決方案，這些解決方案可以提供由預測分析支援的即時分析。該市場在金融、醫療保健和零售等行業的採用也越來越多。語音分析擴大與 CRM 系統整合，以提供無縫的客戶體驗，並有望為 B2B 公司提供可操作的見解。
• 中國：由於政府推動數位轉型和智慧技術的興起，中國的語音分析市場正在快速成長。中國企業擴大部署語音分析解決方案，以改善客戶服務並提高業務效率。研發的密集投入進一步增強了我們的 NLP 能力以及對多種漢語方言的支持。中國電子商務和客戶支援中心的擴張進一步增加了對先進語音分析工具的需求，這些工具可以處理大量互動並提供深入的見解。
• 德國：德國語音分析市場正處於成長階段，重點關注監管合規性和資料隱私安全。德國公司正在考慮語音分析解決方案，以證明其遵守嚴格的 GDPR 法規，並利用提供的見解來提高客戶服務和業務效率。另一個重要趨勢是將語音分析整合到企業資源規劃系統中，以實現業務流程最佳化。在市場層級，在蓬勃發展的工業部門的支持下，越來越多的公司正在認知到高階分析的商業優勢，以增強客戶互動並促進業務成長。
• 印度：由於 IT 和 BPO 產業的發展，印度的語音分析市場是成長最快的市場之一，而 IT 和 BPO 產業是這些技術的主要採用者。由於客戶互動量很大，印度企業投資語音分析以提高客戶支援和業務效率。為了迎合印度多樣化的語言人口，採用人工智慧主導的解決方案提供多語言支援已成為新興趨勢。政府針對數位化和智慧技術部署的舉措進一步加速了印度語音分析市場的成長。
• 日本：注重技術和創新以改善客戶體驗正在幫助塑造日本的語音分析市場。日本公司擴大採用語音分析來更深入地了解客戶的行為和偏好。人工智慧和對自然語言的更好理解正在推動市場發展，語音分析正在與流行的客戶服務平台整合。人們對利用語音分析來保證品質和合規性也越來越感興趣。日本先進的技術基礎設施及其對數位轉型承諾的支持正在推動人們對這些技術的興趣。

常問問題

Q1.市場規模有多大？

答：到 2030 年，全球語音分析市場預計將達到 65 億美元。

Q2.市場成長預測如何？

答：2024 年至 2030 年，全球語音分析市場預計將以 16.8% 的複合年成長率成長。

Q3.影響市場成長的關鍵促進因素是什麼？

答：該市場的主要驅動力是對客戶洞察的興趣日益濃厚、自然語言處理和人工智慧的市場開拓以及對改善客戶體驗和降低風險的需求不斷成長。

Q4.市場的主要細分市場有哪些？

答：全球語音分析市場的未來性充滿希望，BFSI、IT/通訊、零售、醫療保健、政府和飯店市場充滿機會。

Q5. 市場上主要企業有哪些？

答：語音分析的主要企業有：

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Q6.未來最大的細分市場是什麼？

答：Lucintel 預計解決方案在預測期內將繼續成為更大的細分市場。這是因為解決方案可協助您管理不斷成長的資料量並將其轉化為可行的見解。

Q7. 預計未來五年哪個地區將成為最大的市場？

答：北美擁有先進的通訊和資訊技術(IT) 基礎設施，是多家國際頂級語音分析解決方案供應商的所在地，並且在持續的產品改進和創新的推動下，預計在本季度仍將是最大的地區。

Q8. 可以客製化報告嗎？

答：是的，Lucintel 提供 10% 的客製化服務，無需額外付費。

目錄

第1章執行摘要

第2章全球語音分析市場：市場動態

• 簡介、背景、分類
• 供應鏈
• 產業促進因素與挑戰

第3章 2018-2030年市場趨勢及預測分析

• 宏觀經濟趨勢（2018-2023）與預測（2024-2030）
• 全球語音分析市場趨勢（2018-2023）與預測（2024-2030）
• 按類型分類的全球語音分析市場規模
  • 解決方案
  • 服務
• 按部署分類的全球語音分析市場
  • 本地
  • 雲端基礎
• 按公司規模分類的全球語音分析市場
  • 小型企業
  • 主要企業
• 按最終用途行業分類的全球語音分析市場
  • BFSI
  • 資訊科技/通訊
  • 零售
  • 醫療保健
  • 政府
  • 款待
  • 其他

第4章 2018-2030年區域市場趨勢及預測分析

• 按地區分類的語音分析市場
• 北美語音分析市場
• 歐洲語音分析市場
• 亞太地區語音分析市場
• 其他地區語音分析市場

第5章 競爭分析

• 產品系列分析
• 營運整合
• 波特五力分析

第6章 成長機會與策略分析

• 成長機會分析
  • 按類型分類的全球語音分析市場成長機會
  • 全球語音分析市場部署成長機會
  • 按公司規模分類的全球語音分析市場成長機會
  • 最終用戶產業的全球語音分析市場成長機會
  • 按地區分類的全球語音分析市場成長機會
• 全球語音分析市場的新興趨勢
• 戰略分析
  • 新產品開發
  • 擴大全球語音分析市場的能力
  • 全球語音分析市場的合併、收購和合資企業
  • 認證和許可

第7章主要企業概況

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Speech Analytics Trends and Forecast

The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets. The global speech analytics market is expected to reach an estimated $6.5 billion by 2030 with a CAGR of 16.8% from 2024 to 2030. The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Emerging Trends in the Speech Analytics Market

Trends continue to cause disruptive transformation in the Speech Analytics market, changing how organizations use the technology. Such emerging trends are powered by never-stopping developments in AI, increasing data volumes, and changing customer expectations.

• AI-driven Insight : Artificial intelligence is reforming speech analytics solutions to extract more meaningful insight from conversations. AI-driven solutions will provide more precise sentiment analysis, identifying key trends and offering predictive insights through real-time processing of a large volume of speech data. This, in turn, enables better decision-making and raises the level of customer service by providing more personalization.
• Real-Time Speech Analytic : Real-time analytics of speech is turning crucial, with businesses wanting to provide feedback on tap and then some support during customer interactions. Advanced technologies analyze and act upon speech data in real-time, enabling real-time decision-making and resolution of issues.
• Integration with CRM System : The integration of speech analytics with CRM systems is fast becoming a trend whereby businesses are able to cut across and capture an integrated view of customer interactions. This, in turn, makes data captured through speech analytics easily accessible within CRM platforms for tracking and managing customer relationships with greater efficiency.
• Multilingual and Cross-Dialect Support: It is the trend where speech analytics solutions for different languages and dialects have become one of the trending demands since organizations have taken a plunge into increasingly globalized markets. It included advanced natural language processing that enables the correct analysis and comprehension of various linguistic inputs.
• Enhanced Data Privacy and Compliance: With growing awareness about data privacy and regulatory compliance, there is a growing inclination towards the integration of tough security measures and compliance features within speech analytics solutions. This will involve the solution being GDPR, CCPA compliant, among others, and also cover advanced data protection mechanisms.

These emerging trends, hence, are remodeling the Speech Analytics market by forcing innovation and improvement in customer interaction coupled with operational efficiency. Businesses, therefore, can subsequently attain a competitive advantage through better insights, greater personalization of service, and stronger adherence to regulatory requirements.

Recent Developments in the Speech Analytics Market

The trend in the Speech Analytics market is marked by various developments, backed by fast-evolving technology and business needs. These changes are altering the contours and the way organizations use speech analytics to improve operations and customer interactions.

• Integration of AI and Machine Learning: Key development has been the integration of AI and machine learning within the speech analytics tool itself, thus providing a move to more sophisticated data analysis. AI algorithms now analyze speech patterns, sentiment, and context more accurately for deep insights into customer interactions and business operations.
• Advanced Natural Language Processing : Recent breakthroughs in NLP have significantly improved the capability of speech analytics solutions. Better algorithms in NLP provide a much finer sense of context, sentiment, and intent for more accurate analysis and actionable insights.
• Cloud-Based Solutions : Arguably the biggest movement in recent times, in terms of scalability, flexibility, and costs, is the movement to cloud-based speech analytics solutions. Cloud platforms allow for easier integration with other business systems and enable access to speech analytics tools from anywhere.
• Compliance and Security : Increased concerns for privacy, coupled with stricter data protection regulations, have necessitated the speech analytics market to focus greater attention on compliance and security features of data. New solutions feature improved security coupled with tools that help overcome such challenges.
• Expansion into Emerging Markets : The recent development in speech analytics solution markets is the expansion into emerging markets impelled by the increasing demand in the emerging markets for advanced customer interaction tools. Companies are targeting markets in Asia, Latin America, and Africa.

Indeed, these developments are a driver of growth and transformation in the Speech Analytics market by enabling businesses to apply advanced technologies toward improving customer interaction, operational efficiency, and regulatory compliance. Emphasis on AI, cloud solutions, and expansion into international markets has been the wider trend towards making speech analytics both more innovative and accessible.

Strategic Growth Opportunities for Speech Analytics Market

The Speech Analytics market is at the threshold of tremendous growth because of the numerous applications it finds in industries. Companies are leveraging speech analytics for better customer service, improvement in sales performance, and ensuring compliance with regulatory affairs. As businesses increasingly see the value of insights derived from voice data, new opportunities emerge to apply these technologies in innovative ways. This opens strategic growth opportunities across several key applications.

• Customer Service Enhancement : Speech analytics has the potential to vastly improve customer service by analyzing interactions for common issues, customer sentiment, and areas for improvement. The real-time insight gathered from this allows companies to effectively train their staff to resolve customer complaints with greater efficiency and let them personalize their service delivery process. In return, it brings much-needed customer satisfaction, increasing loyalty and, in general, driving business growth.
• Optimization of Sales Performance : Utilize Speech Analytics to optimize sales performance, researching sales calls for strengths and weaknesses. Key metrics include pitch, tone, and adherence to sales scripts; upon evaluation, these would be highly effective in refining sales approaches and training programs. This leads to increased conversion rates and higher revenue.
• Compliance and Risk Management: Speech analytics offers huge opportunities in compliance and risk management regarding the monitoring of conversations for regulatory compliance and corporate policies. Automation supports compliance breach identification, risk mitigation, and interaction documentation for audits and investigations.
• Market Research and Competitive Analysis : Speech analytics applied to market research and competitive analysis involves capturing and analyzing consumer feedback data and competitor interaction to comprehend emerging market trends and consumer preferences. The data extracted here aids in comprehending the functioning of the markets and thereby implementing strategic changes.
• Workforce Optimization: Speech analytics empowers and enables better workforce management by analyzing interactions between employees and identifying performance trends, training needs, and further scope for operational efficiency. It streamlines processes, improves employee performance, and enhances overall productivity.

These strategic growth opportunities are redefining the Speech Analytics market in a way that catalyzes innovation and enhances the value of voice data across numerous applications. By leveraging speech analytics for customer service, sales optimization, compliance, market research, and workforce management, companies can achieve significant competitive advantages and operational improvements.

Speech Analytics Market Driver and Challenges

The drivers and challenges influencing the Speech Analytics market range from technological and economic to regulatory considerations. Being aware of these elements is important for moving into this space smoothly and achieving growth there.

The factors responsible for driving the speech analytics market include:

1. Technological Advancements: Huge leaps in AI and machine learning have taken speech analytics solutions to a whole new level. These include advanced algorithms of NLP, enhanced speech sentiment analysis, enabling real-time insight, and better understanding of the top-end range of complex speech patterns in speech analysis. This enhances the market by providing more relevant and sophisticated tools.

2. Cloud-based solutions remain one of the major drivers of the speech analytics market, with the movement to cloud-based solutions offering scalability, flexibility, and cost efficiency. This opens access to advanced analytics tools for businesses of all sizes and supports remote work, fueling market growth by enabling seamless integrations with other business systems.

3. Improvement of Customer Experience: Business enterprises are now gradually focusing on enhancing customer experience to drive demand with the help of speech analytics tools. An enterprise may realize valuable insight into customer preferences by analyzing customer interactions and thus can strive to improve the quality in service deliveries and make the interaction personalized. This focus on customer experience supports the growth in speech analytics solutions for better service delivery.

Challenges in the speech analytics market are:

1. Data privacy concerns: One of the major challenges faced by the speech analytics market pertains to data privacy and security. As these tools deal with sensitive information related to customers, businesses should hence address concerns regarding data breaches and unauthorized accesses. Compliance with data protection regulations combined with robust security measures will be quite necessary to overcome this challenge.

2. Integrational Issues: The solutions of speech analytics integrate with the use of existing systems, such as CRM and ERP platforms. Because the data of speech analytics tools needs to flow within different systems, compatibility issues may cause problems in implementing the speech analytics tool effectively. Therefore, integration challenges need to be addressed by careful planning and technical expertise.

3. The cost of deploying a high-end speech analytics solution is an inhibiting factor, since small and medium businesses do not have resources to invest in such systems. Even if it were possible, the initial investment in technology, training, and ongoing maintenance required would prove substantially expensive. Therefore, companies in this context will need to weigh their return on investments and seek out affordable solutions that can be scaled up or down with flexibility.

The Speech Analytics market is shaped by technological advancement, regulatory compliance, and the increasing focus on customer experience. But, to realize all the growth prospects, issues of data privacy concern, challenge of integration, and high cost of implementation need to get sorted out. Understanding these drivers and challenges will be a must to navigate the market and to leverage speech analytics effectively.

List of Speech Analytics Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies speech analytics companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the speech analytics companies profiled in this report include-

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Speech Analytics by Segment

The study includes a forecast for the global speech analytics by type, deployment, enterprise size, end use industry, and region.

Speech Analytics Market by Type [Analysis by Value from 2018 to 2030]:

• Solution
• Service

Speech Analytics Market by Deployment [Analysis by Value from 2018 to 2030]:

• On-premises
• Cloud-based

Speech Analytics Market by Enterprise Size [Analysis by Value from 2018 to 2030]:

• Small and Medium Enterprises
• Large Enterprises

Speech Analytics Market by End Use Industry [Analysis by Value from 2018 to 2030]:

• BFSI
• IT and Telecommunication
• Retail
• Healthcare
• Government
• Hospitality
• Others

Speech Analytics Market by Region [Analysis by Value from 2018 to 2030]:

• North America
• Europe
• Asia Pacific
• The Rest of the World

Country Wise Outlook for the Speech Analytics Market

The Speech Analytics market represents one of the fastest-evolving markets, owing to increasing technological developments, widespread adoptions by various industries, and broadening focus on customer experience. It finds its drive in innovation in the fields of artificial intelligence and machine learning that further empower speech analytics tools to do better. Various countries have their unique developments in this field, reflecting different economic conditions and technological capabilities in those respective countries. Here's a look at recent updates in the Speech Analytics market in the United States, China, Germany, India, and Japan.

• United States: The United States Speech Analytics market is abuzz with an integrative push toward AI and machine learning for boosting customer services, coupled with operational efficiency. Some of the key technology companies are investing heavily to develop high-end speech analytics solutions that can provide real-time analytics supported by predictive analytics. The market also sees growing adoption across industries like finance, healthcare, and retail. The increasing trend is considered the integration of speech analytics with CRM systems to offer seamless customer experiences, which in turn is expected to provide actionable insights for business-to-business firms.
• China: In China, the Speech Analytics market is growing rapidly due to the increased push by the government toward digital transformation and the rise of smart technologies. There has been an increasing deployment of speech analytics solutions by Chinese companies for the betterment of customer service and operational efficiency. Heavy investments in research and development further enhance the capabilities of NLP and its support for multiple dialects of Chinese. The expansion of e-commerce and customer support centers in China further fuels the demand for sophisticated speech analytics tools that can handle high volumes of interactions and provide deep insights.
• Germany: The Speech Analytics market in Germany is at a growing stage, where lots of attention is drawn toward regulatory compliance and the security of data privacy. German companies consider speech analytics solutions to show compliance with the stringent GDPR regulations and improvement in customer service and operational efficiency by using insights provided. Another key trend involves integrating speech analytics into enterprise resource planning systems to achieve optimization of business processes. This is supported at the marketplace level by a strong industrial sector, where an increasing number of enterprises recognize the business benefits of advanced analytics in enhancing customer interactions and enabling business growth.
• India: The Indian Speech Analytics market is one of the fastest-growing markets due to the growth of IT and BPO sectors that are one of the major adopters of these technologies. Companies in India will invest in speech analytics to improve customer support and operational efficiency as the volume of handling customers is huge. There is an emerging trend toward the adoption of AI-driven solutions offering multi-lingual support to address the diverse linguistic demography of India. The government initiatives toward digitalization and the adoption of smart technologies further accelerate the growth of the speech analytics market in India.
• Japan: The emphasis on technology and innovation in improving customer experiences helps to shape the Speech Analytics market in Japan. Japanese companies increasingly adopt speech analytics in their quest to delve deep into understanding the behavior and preference of their customers. Understanding AI and natural language better has driven the market, integrating speech analytics with prevailing platforms of customer service. There is also growing interest in the use of speech analytics for quality assurance and compliance. The advanced technological infrastructure of Japan and support for commitments toward digital transformation are driving interest in these technologies.

Features of the Global Speech Analytics Market

Market Size Estimates: Speech analytics market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Speech analytics market size by various segments, such as by type, deployment, enterprise size, end use industry, and region in terms of value ($B).

Regional Analysis: Speech analytics market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different type, deployment, enterprise size, end use industry, and regions for the speech analytics market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the speech analytics market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

If you are looking to expand your business in this market or adjacent markets, then contact us. We have done hundreds of strategic consulting projects in market entry, opportunity screening, due diligence, supply chain analysis, M & A, and more.

FAQ

Q1. What is the speech analytics market size?

Answer: The global speech analytics market is expected to reach an estimated $6.5 billion by 2030.

Q2. What is the growth forecast for speech analytics market?

Answer: The global speech analytics market is expected to grow with a CAGR of 16.8% from 2024 to 2030.

Q3. What are the major drivers influencing the growth of the speech analytics market?

Answer: The major drivers for this market are rising interest in customer insights, developments in natural language processing and artificial intelligence, and growing demand for improved customer experience and risk mitigation.

Q4. What are the major segments for speech analytics market?

Answer: The future of the global speech analytics market looks promising with opportunities in the BFSI, IT and telecommunication, retail, healthcare, government, and hospitality markets.

Q5. Who are the key speech analytics market companies?

Answer: Some of the key speech analytics companies are as follows:

• Almawave
• ASC Technologies
• Avaya
• Calabrio
• CallMiner
• Clarabridge
• GemaTech
• Genesys
• OnviSource
• Verint System

Q6. Which speech analytics market segment will be the largest in future?

Answer: Lucintel forecasts that solution will remain the larger segment over the forecast period because it helps to manage the growing abundance of data and turn it into insights that can be put to use, and the solutions give businesses the ability to better serve customers by assisting them in seeing trends, understanding customer behavior, and identifying problems.

Q7. In speech analytics market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period because of construction of a sophisticated telecommunications and information technology (IT) infrastructure, presence of several top international suppliers of speech analytics solutions in the area, together with their ongoing efforts to improve and innovate their products.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

• Q.1. What are some of the most promising, high-growth opportunities for the speech analytics market by type (solution and service), deployment (on-premises and cloud-based), enterprise size (small and medium enterprises and large enterprises), end use industry (BFSI, IT and telecommunication, retail, healthcare, government, hospitality, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
• Q.2. Which segments will grow at a faster pace and why?
• Q.3. Which region will grow at a faster pace and why?
• Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
• Q.5. What are the business risks and competitive threats in this market?
• Q.6. What are the emerging trends in this market and the reasons behind them?
• Q.7. What are some of the changing demands of customers in the market?
• Q.8. What are the new developments in the market? Which companies are leading these developments?
• Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
• Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
• Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?
• Market Report

Table of Contents

1. Executive Summary

2. Global Speech Analytics Market : Market Dynamics

• 2.1: Introduction, Background, and Classifications
• 2.2: Supply Chain
• 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

• 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
• 3.2. Global Speech Analytics Market Trends (2018-2023) and Forecast (2024-2030)
• 3.3: Global Speech Analytics Market by Type
  • 3.3.1: Solution
  • 3.3.2: Service
• 3.4: Global Speech Analytics Market by Deployment
  • 3.4.1: On-premises
  • 3.4.2: Cloud-based
• 3.5: Global Speech Analytics Market by Enterprise Size
  • 3.5.1: Small and Medium Enterprises
  • 3.5.2: Large Enterprises
• 3.6: Global Speech Analytics Market by End Use Industry
  • 3.6.1: BFSI
  • 3.6.2: IT and Telecommunication
  • 3.6.3: Retail
  • 3.6.4: Healthcare
  • 3.6.5: Government
  • 3.6.6: Hospitality
  • 3.6.7: Others

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

• 4.1: Global Speech Analytics Market by Region
• 4.2: North American Speech Analytics Market
  • 4.2.1: North American Speech Analytics Market by Type: Solution and Service
  • 4.2.2: North American Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.3: European Speech Analytics Market
  • 4.3.1: European Speech Analytics Market by Type: Solution and Service
  • 4.3.2: European Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.4: APAC Speech Analytics Market
  • 4.4.1: APAC Speech Analytics Market by Type: Solution and Service
  • 4.4.2: APAC Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others
• 4.5: ROW Speech Analytics Market
  • 4.5.1: ROW Speech Analytics Market by Type: Solution and Service
  • 4.5.2: ROW Speech Analytics Market by End Use Industry: BFSI, IT and Telecommunication, Retail, Healthcare, Government, Hospitality, and Others

5. Competitor Analysis

• 5.1: Product Portfolio Analysis
• 5.2: Operational Integration
• 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

• 6.1: Growth Opportunity Analysis
  • 6.1.1: Growth Opportunities for the Global Speech Analytics Market by Type
  • 6.1.2: Growth Opportunities for the Global Speech Analytics Market by Deployment
  • 6.1.3: Growth Opportunities for the Global Speech Analytics Market by Enterprise Size
  • 6.1.4: Growth Opportunities for the Global Speech Analytics Market by End Use Industry
  • 6.1.5: Growth Opportunities for the Global Speech Analytics Market by Region
• 6.2: Emerging Trends in the Global Speech Analytics Market
• 6.3: Strategic Analysis
  • 6.3.1: New Product Development
  • 6.3.2: Capacity Expansion of the Global Speech Analytics Market
  • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Speech Analytics Market
  • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

• 7.1: Almawave
• 7.2: ASC Technologies
• 7.3: Avaya
• 7.4: Calabrio
• 7.5: CallMiner
• 7.6: Clarabridge
• 7.7: GemaTech
• 7.8: Genesys
• 7.9: OnviSource
• 7.10: Verint System