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市場調查報告書
商品編碼
1609504

市場佔有率與預測:CRM客戶參與中心(CRM CEC)，2023～2028年，世界規模(雙報告綁定套裝)

Market Share and Forecast: CRM Customer Engagement Center (CRM CEC), 2023-2028, Worldwide (Bundle of Two Reports)
出版日期: | 出版商: QKS Group | 英文 110 Pages | 商品交期: 最快1-2個工作天內

價格

市場佔有率的說明

根據 Quadrant Knowledge Solutions 的報告，到 2028 年，CRM 客戶參與中心 (CRM CEC) 市場的複合年增長率預計將達到 12.10%。

在當今競爭激烈的市場中，企業正在利用技術、流程和管理工具，透過提供一致的客戶體驗來滿足客戶的期望。公司面臨的最大課題是在所有部門提供一致水準的服務。此外，客戶對即時性、個人關注和效率的需求也不斷增加。這是透過採用 CRM 客戶參與中心 (CRM CEC) 平台來解決的，該平台可協助企業提供主動支援並提供滿足市場變化和客戶期望的增值服務。

市場預測

根據 Quadrant Knowledge Solutions 宣布，到 2028 年，CRM 客戶參與中心 (CRM CEC) 市場的複合年增長率預計將達到 12.10%。

在當今競爭激烈的市場中，公司正在利用技術、流程和管理工具，透過提供一致的客戶體驗來滿足客戶的期望。公司面臨的最大課題是在所有部門提供一致水準的服務。此外，客戶對即時性、個人關注和效率的需求也不斷增加。這透過採用CRM客戶參與中心（CRM CEC）平台來幫助企業提供主動支援並提供增值服務以滿足整個市場的變化和客戶的期望將得到解決。

目錄

Market Share:

第1章 摘要整理

  • 主要調查結果
  • 主要預測
  • 主要趨勢
  • 市場概要

第2章 市場概要

  • 市場定義和範圍
  • 影響市場的主要原因
  • 促進因素與阻礙因素

第3章 全球市場佔有率分析

  • 全球CRM客戶參與中心(CRM CEC)市場佔有率分析

第4章 市場佔有率分析

  • 市場佔有率:各地區
  • 市場佔有率:世界
  • 市場佔有率:美國
  • 市場佔有率:加拿大
  • 市場佔有率:南美
  • 市場佔有率:西歐
  • 市場佔有率:中東歐
  • 市場佔有率:中東·非洲
  • 市場佔有率:中國
  • 市場佔有率:亞太地區(日本·中國以外)
  • 市場佔有率:日本
  • 市場佔有率:各業界
  • 市場佔有率:媒體&娛樂
  • 市場佔有率:零售
  • 市場佔有率:BFSI
  • 市場佔有率:旅遊、飯店
  • 市場佔有率:教育
  • 市場佔有率:公共部門
  • 市場佔有率:各醫療保健·生命科學
  • 市場佔有率:汽車
  • 市場佔有率:食品和飲料
  • 市場佔有率:各部署類型
  • 市場佔有率:內部部署
  • 市場佔有率:雲端
  • 市場佔有率:各客戶類型
  • 市場佔有率:中小企業
  • 市場佔有率:大企業
  • 市場佔有率:企業

第5章 企業簡介

  • 公司概要
  • 分析師的觀點與分析

第6章 附錄

  • 調查手法

Market Forecast:

第1章 摘要整理

  • 主要調查結果
  • 主要預測
  • 主要趨勢
  • 市場概要

第2章 市場概要

  • 市場定義和範圍
  • 影響市場的主要原因
  • 促進因素與阻礙因素

第3章 市場分析

  • CRM客戶參與中心(CRM CEC的)全球市場預測分析

第4章 市場預測分析

  • 市場預測:各地區
  • 市場預測:世界
  • 市場預測:美國
  • 市場預測:加拿大
  • 市場預測:南美
  • 市場預測:西歐
  • 市場預測:中東歐
  • 市場預測:中東·非洲
  • 市場預測:中國
  • 市場預測:亞太地區(日本·中國以外)
  • 市場預測:日本
  • 市場展望:各業界
  • 市場預測:媒體&娛樂
  • 市場預測:零售
  • 市場預測:BFSI
  • 市場預測:旅遊&飯店
  • 市場預測:教育
  • 市場預測:公共部門
  • 市場預測:醫療保健&生命科學
  • 市場預測:汽車
  • 市場預測:食品和飲料
  • 市場預測:各部署類型
  • 市場預測:內部部署
  • 市場預測:雲端
  • 市場預測:各客戶類型
  • 市場預測:中小企業
  • 市場預測:各規模
  • 市場預測:企業

第5章 企業簡介

  • 公司概要
  • 分析師的觀點與分析

第6章 附錄

  • 調查手法
Product Code: QKS-02392

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center Market is Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

Quadrant Knowledge Solutions defines CRM Customer Engagement Center as "a centralised and integrated software solution for customer service and support. It offers both assisted and self-service assistance to consumers proactively and reactively by answering questions, resolving issues, and providing advice across several platforms. Customers receive personalised interactions and help with this application, which allows support personnel to reduce several redundant administrative tasks while also having access to collaborative tools and real-time analysis. On the whole, it enhances customer satisfaction, streamlines workflows, and supports strategies for building customer loyalty."

Market Forecast Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center (CRM CEC) Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

  • Global CRM CEC Market Share Analysis

Chapter 04: Market Share Analysis

  • Market Share by Region
  • Market Share Worldwide
  • Market Share USA
  • Market Share Canada
  • Market Share Latin America
  • Market Share Western Europe
  • Market Share Central & Eastern Europe
  • Market Share Middle East & Africa
  • Market Share China
  • Market Share APAC Ex Japan & China
  • Market Share Japan
  • Market Share by Industry Verticals
  • Market Share by Media & Entertainment
  • Market Share by Retail
  • Market Share by BFSI
  • Market Share by Travel & Hospitality
  • Market Share by Education
  • Market Share by Public Sector
  • Market Share by Healthcare & Life Science
  • Market Share by Automotive
  • Market Share by Food & Beverage
  • Market Share by Deployment Type
  • Market Share by Deployment Type: On prem
  • Market Share by Deployment Type: Cloud
  • Market Share by Customer Type
  • Market Share by SMB
  • Market Share by Large
  • Market Share by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Analysis

  • Global CRM Customer Engagement Center (CRM CEC) Market Forecast Analysis

Chapter 04: Market Forecast Analysis

  • Market Forecast by Region
  • Market Forecast Global
  • Market Forecast USA
  • Market Forecast Canada
  • Market Forecast Latin America
  • Market Forecast Western Europe
  • Market Forecast Central & Eastern Europe
  • Market Forecast Middle East & Africa
  • Market Forecast China
  • Market Forecast APAC Ex Japan & China
  • Market Forecast Japan
  • Market Forecast by Industry Verticals
  • Market Forecast by Media & Entertainment
  • Market Forecast by Retail
  • Market Forecast by BFSI
  • Market Forecast by Travel & Hospitality
  • Market Forecast by Education
  • Market Forecast by Public Sector
  • Market Forecast by Healthcare & Life Science
  • Market Forecast by Automotive
  • Market Forecast by Food & Beverage
  • Market Forecast by Deployment Type
  • Market Forecast by Deployment Type: On prem
  • Market Forecast Deployment Type: Cloud
  • Market Forecast by Customer Type
  • Market Forecast by SMB
  • Market Forecast by Large
  • Market Forecast by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

LIST OF FIGURES

Market Share:

  • Fig. 1 Market Share of CRM Customer Engagement Center (CRM CEC) Worldwide, 2023
  • Fig. 2 Market Share of CRM Customer Engagement Center (CRM CEC) USA, 2023
  • Fig. 3 Market Share of CRM Customer Engagement Center (CRM CEC) Canada, 2023
  • Fig. 4 Market Share of CRM Customer Engagement Center (CRM CEC) Latin America, 2023
  • Fig. 5 Market Share of CRM Customer Engagement Center (CRM CEC) Western Europe, 2023
  • Fig. 6 Market Share of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2023
  • Fig. 7 Market Share of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2023
  • Fig. 8 Market Share of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2023
  • Fig. 9 Market Share of CRM Customer Engagement Center (CRM CEC) Japan, 2023
  • Fig. 10 Market Share of CRM Customer Engagement Center (CRM CEC) China, 2023
  • Fig. 11 Market Share of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2023
  • Fig. 12 Market Share of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2023
  • Fig. 13 Market Share of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2023
  • Fig. 14 Market Share of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2023
  • Fig. 15 Market Share of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2023
  • Fig. 16 Market Share of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2023
  • Fig. 17 Market Share of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2023
  • Fig. 18 Market Share of CRM Customer Engagement Center (CRM CEC) Hospitality, 2023
  • Fig. 19 Market Share of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2023
  • Fig. 20 Market Share of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2023
  • Fig. 21 Market Share of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2023
  • Fig. 22 Market Share of CRM Customer Engagement Center (CRM CEC) Large Customers, 2023
  • Fig. 23 Market Share of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2023

Market Forecast:

  • Fig. 1 Market Forecast of CRM Customer Engagement Center (CRM CEC) Worldwide, 2024-2028
  • Fig. 2 Market Forecast of CRM Customer Engagement Center (CRM CEC) USA, 2024-2028
  • Fig. 3 Market Forecast of CRM Customer Engagement Center (CRM CEC) Canada, 2024-2028
  • Fig. 4 Market Forecast of CRM Customer Engagement Center (CRM CEC) Latin America, 2024-2028
  • Fig. 5 Market Forecast of CRM Customer Engagement Center (CRM CEC) Western Europe, 2024-2028
  • Fig. 6 Market Forecast of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2024-2028
  • Fig. 7 Market Forecast of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2024-2028
  • Fig. 8 Market Forecast of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2024-2028
  • Fig. 9 Market Forecast of CRM Customer Engagement Center (CRM CEC) Japan, 2024-2028
  • Fig. 10 Market Forecast of CRM Customer Engagement Center (CRM CEC) China, 2024-2028
  • Fig. 11 Market Forecast of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2024-2028
  • Fig. 12 Market Forecast of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2024-2028
  • Fig. 13 Market Forecast of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2024-2028
  • Fig. 14 Market Forecast of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2024-2028
  • Fig. 15 Market Forecast of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2024-2028
  • Fig. 16 Market Forecast of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2024-2028
  • Fig. 17 Market Forecast of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2024-2028
  • Fig. 18 Market Forecast of CRM Customer Engagement Center (CRM CEC) Hospitality, 2024-2028
  • Fig. 19 Market Forecast of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2024-2028
  • Fig. 20 Market Forecast of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2024-2028
  • Fig. 21 Market Forecast of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2024-2028
  • Fig. 22 Market Forecast of CRM Customer Engagement Center (CRM CEC) Large Customers, 2024-2028
  • Fig. 23 Market Forecast of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2024-2028