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市場調查報告書

商品編碼

1533634

對話式人工智慧 (AI) 市場規模、佔有率和成長分析：按組件、類型、技術和地區分類 - 產業預測，2024-2031 年

Conversational Artificial Intelligence (AI) Market Size, Share, Growth Analysis, By Component (Solution, Services), By Type (AI Chatbots, Gen AI Agents), By Technology (ML, NLP), By Region - Industry Forecast 2024-2031

出版日期: 2024年08月05日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

全球對話式人工智慧(AI) 市場規模將從2023 年的95 億美元增至2022 年的78 億美元，到2031 年將達到488.1 億美元，預計在預測期內（2024-2031 年）將會成長。

由於自然語言處理和機器學習的進步，對話式人工智慧市場正在經歷快速成長。隨著聊天機器人和虛擬助理在零售、醫療保健和銀行等各個領域變得越來越普遍，對改善客戶體驗的需求不斷增加，這種擴張也隨之而來。谷歌、IBM、微軟和亞馬遜等領先公司正在不斷創新其對話式人工智慧平台，以提高準確性和回應能力。人工智慧與客戶關係管理系統的整合以及聲控設備的日益普及也推動了市場的發展。隨著公司尋求提供個人化服務並提高業務效率，對話式人工智慧的採用預計將在未來幾年顯著增加。據預測，未來五年年複合成長率（CAGR）可能超過20%。然而，對話式人工智慧市場面臨一些挑戰。主要挑戰包括確保資料隱私和滿足監管合規要求。保護客戶資料仍然是一個關鍵問題，解決與技術相關的複雜性和前期成本也可能給中小型企業 (SME) 帶來挑戰。此外，目前的技術難以創造更人性化的對話體驗並理解上下文，這可能會導致用戶沮喪。儘管存在這些挑戰，但從長遠來看，對人工智慧技術的持續研究、開發和增加投資有望解決這些問題。

市場概況
銷售和行銷
- 客服中心自動化
- 品牌/廣告
- 宣傳活動管理
- 客戶參與/保留
- 其他
營運/供應鏈
- 工作流程最佳化
- 調度/路由
- 庫存管理
- 供應商管理
- 其他
財務/會計
- 虛擬財務顧問
- 成本
- 費用追蹤和報告
- 資料隱私和合規管理
- 自動發票申請
- 其他
人力資源（HR）
- 員工入職參與度
- 績效管理
- 文件管理
- 招募支援/選拔
- 其他
IT 服務管理 (ITSM)
- 事件管理
- 成本最佳化
- 查詢處理
- 知識管理
- 其他

對話式人工智慧市場：按最終用戶分類

市場概況
BFSI
- 自動化客戶支持
- 虛擬財務援助
- 投資組合管理
- 基於語音的數位銀行
- 其他
零售/電子商務
- 語音商務
- 個性化推薦
- 店內支持
- 自動調查
- 自動訂單追蹤和更新
- 其他
教育
- 解決有關招生的詢問
- 自動化管理任務
- 虛擬學習/課程支持
- 個人化學習支持
- 對話校園
- 其他
媒體娛樂
- 內容個人化
- 個人化內容傳送
- 身臨其境型對話遊戲的廣告及推廣
- 內容在地化/翻譯
- 其他
醫療保健/生命科學
- 自動預約
- 病人參與跟進
- 自我健康管理
- 健康追蹤/藥物管理
- 症狀評估/分流管理
- 其他
旅遊/酒店業
- 虛擬旅行協助
- 個性化旅遊規劃
- 對話式簽到
- 透過語音預訂和訂購
- 其他
車
- 虛擬汽車展示室援助
- 使用人工智慧進行導航/路線最佳化
- 購買支持
- 利用人工智慧進行預測性維護
- 車輛配置/客製化
- 其他
IT/ITeS
- IT 服務台支援/故障排除
- 軟體應用支援
- 計劃管理/任務追蹤
- 虛擬IT 採購支持
- IT安全事件回應/威脅情報分析
- 其他
政府/國防
- 電子政府服務
- 傳播公共訊息
- 為國防相關人員提供虛擬訓練支持
- 公民參與調查/回饋收集
- 其他
其他

對話式人工智慧市場規模：按地區分類

市場概況
北美洲
- 美國
- 加拿大
歐洲
- 德國
- 西班牙
- 法國
- 英國
- 義大利
- 其他歐洲國家地區
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 其他亞太地區
拉丁美洲
- 巴西
- 其他拉丁美洲地區
中東和非洲 (MEA)
- 海灣合作理事會國家
- 南非
- 其他中東/非洲地區

競爭格局

前5名企業對比
主要企業市場定位（2023年）
主要市場參與者所採取的策略
近期市集活動
主要企業市場佔有率（2023年）

主要企業簡介

Google, LLC（US）
Microsoft（US）
IBM（US）
Amazon Web Services, Inc.（US）
Baidu（China）
Oracle（US）
SAP SE（Germany）
FIS（US）
Artificial Solutions（Sweden）
Kore.ai, Inc.（US）
Conversica, Inc.（US）
Inbenta Holdings Inc.（US）
Creative Virtual Ltd.（US）
SoundHound AI, Inc.（US）
Avaamo（US）
Jio Haptik Technologies Limited（India）
Solvvy（US）
Cisco Systems, Inc.（US）
Kasisto（US）
Gupshup（US）

簡介目錄

Product Code: SQMIG45F2072

Global Conversational Artificial Intelligence (AI) Market size was valued at USD 7.8 Billion in 2022, and is projected to rise from USD 9.5 Billion in 2023 to reach USD 48.81 Billion by 2031, growing at a CAGR of 22.60% in the forecast period (2024-2031).

The conversational AI market is experiencing rapid growth, driven by advancements in natural language processing and machine learning. This expansion is fueled by the rising demand for enhanced customer experiences, with chatbots and virtual assistants becoming prevalent across various sectors such as retail, healthcare, and banking. Leading companies like Google, IBM, Microsoft, and Amazon are continually innovating their conversational AI platforms to improve accuracy and responsiveness. The market has also been bolstered by the integration of AI with customer relationship management systems and the growing prevalence of voice-activated devices. It is anticipated that the adoption of conversational AI will increase significantly in the coming years, as businesses seek to offer personalized services and boost operational efficiency. Projections suggest that the compound annual growth rate (CAGR) could exceed 20% over the next five years. However, the conversational AI market faces several challenges. Key issues include ensuring data privacy and meeting regulatory compliance requirements. Safeguarding customer data remains a critical concern, as does addressing the complexity and initial costs associated with the technology, which may pose difficulties for small- and medium-sized enterprises (SMEs). Additionally, current technology struggles with achieving a more human-like conversational experience and understanding context, which can lead to user frustration. Despite these challenges, ongoing research, development, and increased investment in AI technologies are expected to address these issues over time.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Conversational AI market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Conversational AI Market Segmental Analysis

Conversational AI market is segmented into Component, Type, Technology, Deployment, Organization Size, Application, End-User, and region. By Component, the market is segmented into Solution, Managed Services, and Professional Services (Training & Consulting, System Integration & Implementation, Sports & Maintenance). Based on Type, the market is segmented into AI Chatbots, Voice Bots, Interactive Voice Assistance (IVA), and Generative AI Agents. Based on Technology, the market is segmented into Machine Learning and Deep Learning, Natural Language Processing, and Automated Speech Recognition. Based on Deployment Model, the market is segmented into On-Premises and Cloud. Based on Organization Size, the market is segmented into Large Enterprises, Small and Medium-Sized Enterprises. Based on Application, the market is segmented into Sales & Marketing (Contact Center Automation, Branding & Advertisement, Campaign Management, Customer Engagement & Retention, Others), Operations & supply Chain (Workflow Optimization, Scheduling & Routing, Inventory Management, Vendor Management, Others), Finance & Accounting (Virtual Financial Advisors, Expense, Expense Tracking & Reporting, Data Privacy & Compliance Management, Automated Invoice Processing, Others), Human Resources (HR) (Employees Engagement & Onboarding, Performance Management, Document Management, Recruitment Assistance & Screening, Others), and IT Service Management (ITSM) (Incident Management, Cost Optimization, Query Handling, Knowledge Management, Others). Based on End-User, the market is segmented into Sales and Marketing, Finance, HR, Operations, IT Service Management. By Mode of Integration, the market is segmented into Web-based, App-based, and Telephonic. Based on End User, the market is segmented into BFSI (Automated Customer Support, Virtual Financial Assistance, Portfolio Management, Voice-Based Digital Banking, and Others), Retail & E-commerce (Voice Commerce, Personalized Recommendations, In-Store Assistance, Automated Surveys, Automated Order Tracking & Updates, and Others), Education (Admission Query Resolution, Administrative Task Automation, Virtual Learning/Course Assistance, Personalized Learning Support, Conversational Campus, and Others), Media & Entertainment (Content Personalization, Personalized Content Delivery, Immersive Conversational Gaming, Advertisement & Promotions, Content Localization & Translation, and Others), Healthcare & Life Science (Automated Appointment Booking, Patient Engagement & Follow Up, Self-Health Management, Health Tracking & Medication Management, Symptom Assessment & Triage Management, and Others), Travel & Hospitality (Virtual Travel Assistance, Personalized Travel Planning, Conversational Check-Ins, Voice-Based Booking/Ordering, and Others), Automotive (Virtual Car Showroom Assistance, AI-Powered Navigation & Route Optimization, Purchase Assistance, AI-Driven Predictive Maintenance, Vehicle Configuration & Customization, and Others), IT/ITeS (IT Helpdesk Support & Troubleshooting, Software & Application Support, Project Management & Task Tracking, Virtual IT Procurement Assistance, IT Security Incident Response & Threat Intelligence Analysis, Others), Government & Defense (E-Governance Services, Public Safety Information Dissemination, Virtual Training Assistance for Defense Personnel, Citizen Engagement Surveys & Feedback Collection, and Others), and Others. Based on region, the market is segmented into North America, Europe, Asia-Pacific, Middle East and Africa, and Latin America.

Drivers of the Global Conversational AI Market

The conversational AI market is growing rapidly due to rising demands for customer service automation. A significant 79% of organizations view automation as essential for managing customer experiences. This trend is driven by the need for round-the-clock support and swift resolutions to customer issues, all while maintaining cost-effectiveness. Conversational AI enables companies to handle numerous queries and concerns efficiently, allowing human agents to focus on more complex tasks. By integrating conversational AI, businesses can improve service quality, reduce operational costs, and boost overall efficiency.

Restraints in the Global Conversational AI Market

A key challenge facing the conversational AI market is the difficulty chatbots and virtual assistants have in delivering accurate information. Inexpensive or poorly designed chatbots often suffer from technological issues and inaccuracies. Achieving a high level of accuracy can be a gradual process, as these systems rely on the quality and scope of the data provided to their databases. Consequently, chatbots and virtual assistants may only be able to respond effectively to queries based on the information they have been trained on, leading to potential gaps in the accuracy and completeness of their responses.

Market Trends of the Global Conversational AI Market

The shift towards intelligent software has revolutionized support services, significantly boosting business growth. The conversational AI sector is expected to see remarkable expansion driven by the rising demand for AI-driven technologies in chatbots and customer support services. This growth is largely attributed to advancements in AI integration with speech technologies, which have enhanced the capabilities of AI platforms and their agent services. Future developments are likely to introduce new integration possibilities, including gesture recognition. Gesture recognition offers various benefits, such as enabling intelligent, silent, and text-based interactions. This feature is particularly useful in environments where noise disruptions can be problematic, allowing for effective communication without spoken words or text.

Introduction

Objectives of the Study
Definitions
Market Scope

Research Methodology

Information Procurement
Secondary & Primary Data Sources
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Market Overview Outlook
Supply Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Dynamics
- Drivers
- Opportunities
- Restraints
- Challenges
Porters Analysis
- Competitive rivalry
- Threat of Substitute Products
- Bargaining Power of Buyers
- Threat of New Entrants
- Bargaining Power of Suppliers

Key Conversational AI Insights

Technology Analysis
Ecosystem of the Market
Value Chain Analysis
Patent Analysis
Trade Analysis
Regulatory Landscape
Innovation Matrix
Top Investment Analysis
Key Success Factor
Degree of Competition

Conversational AI Market by Component

Market Overview
Solution
Managed Services
Professional Services
- Training & Consulting
- System Integration & Implementation
- Sports & Maintenance

Conversational AI Market by Type

Market Overview
AI Chatbots
Voice Bots
Interactive Voice Assistance (IVA)
Generative AI Agents

Conversational AI Market by Technology

Market Overview
Machine Learning & Deep Learning
Natural Language Processing
Automated Speech Recognition

Conversational AI Market by Deployment

Market Overview
On-Premises
Cloud

Conversational AI Market by Organization Size

Market Overview
Large Enterprises
Small and Medium-Sized Enterprises

Conversational AI Market by Application

Market Overview
Sales & Marketing
- Contact Center Automation
- Branding & Advertisement
- Campaign Management
- Customer Engagement & Retention
- Others
Operations & supply Chain.
- Workflow Optimization
- Scheduling & Routing,
- Inventory Management
- Vendor Management
- Others
Finance & Accounting
- Virtual Financial Advisors
- Expense
- Expense Tracking & Reporting
- Data Privacy & Compliance Management
- Automated Invoice Processing
- Others
Human Resources (HR)
- Employees Engagement & Onboarding
- Performance Management
- Document Management
- Recruitment Assistance & Screening
- Others
IT Service Management (ITSM)
- Incident Management
- Cost Optimization
- Query Handling
- Knowledge Management
- Others

Conversational AI Market by End User

Market Overview
BFSI
- Automated Customer Support
- Virtual Financial Assistance
- Portfolio Management
- Voice-Based Digital Banking
- Others
Retail & E-commerce
- Voice Commerce
- Personalized Recommendations
- In-Store Assistance
- Automated Surveys
- Automated Order Tracking & Updates
- Others
Education
- Admission Query Resolution
- Administrative Task Automation
- Virtual Learning/Course Assistance
- Personalized Learning Support
- Conversational Campus
- Others
Media & Entertainment
- Content Personalization
- Personalized Content Delivery
- Immersive Conversational Gaming Advertisement & Promotions
- Content Localization & Translation
- Others
Healthcare & Life Science
- Automated Appointment Booking
- Patient Engagement & Follow Up
- Self Health Management
- Health Tracking & Medication Management
- Symptom Assessment & Triage Management
- Others
Travel & Hospitality
- Virtual Travel Assistance
- Personalized Travel Planning
- Conversational Check-Ins
- Voice-Based Booking/Ordering
- Others
Automotive
- Virtual Car Showroom Assistance
- AI-Powered Navigation & Route Optimization
- Purchase Assistance
- AI-Driven Predictive Maintenance
- Vehicle Configuration & Customization
- Others
IT/ITeS
- IT Helpdesk Support & Troubleshooting
- Software & Application Support
- Project Management & Task Tracking
- Virtual IT Procurement Assistance
- IT Security Incident Response & Threat Intelligence Analysis
- Others
Government & Defense
- E-Governance Services
- Public Safety Information Dissemination
- Virtual Training Assistance for Defense Personnel
- Citizen Engagement Surveys & Feedback Collection
- Others
Others

Conversational AI Market Size by Region

Market Overview
North America
- USA
- Canada
Europe
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America
- Brazil
- Rest of Latin America
Middle East & Africa (MEA)
- GCC Countries
- South Africa
- Rest of MEA

Competitive Landscape

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Activities in the Market
Key Companies Market Share (%), 2023

Key Company Profiles

Google, LLC (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Amazon Web Services, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP SE (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FIS (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta Holdings Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual Ltd. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SoundHound AI, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Jio Haptik Technologies Limited (India)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Solvvy (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cisco Systems, Inc. (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kasisto (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Gupshup (U.S.)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments