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市場調查報告書

商品編碼

1624057

現場服務管理 (FSM) 市場規模、佔有率、按產品分類的成長分析、部署模式、組織規模、產業和地區 - 產業預測，2025-2032 年

Field Service Management (FSM) Market Size, Share, Growth Analysis, By Offering (Solutions, Services), By Deployment Mode (Cloud, On-premises), By Organization Size, By Vertical, By Region - Industry Forecast 2025-2032

出版日期: 2025年01月03日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

2023年，全球現場服務管理（FSM）市場規模為39.6億美元，從2024年的44.6億美元成長到2032年的44.6億美元，預測期內（2025-2032年）複合年成長率為12.7%。預計將成長至116.1億美元。

在不斷變化的消費者期望、技術創新和高效服務交付的需求的推動下，全球現場服務管理 (FSM) 市場正在經歷顯著成長。企業擴大採用 FSM 解決方案來提高生產力和簡化業務，同時增強客戶支援。該市場的一個關鍵趨勢是人工智慧、機器學習和物聯網等先進技術的整合，從而實現預測性維護和智慧調度。此外，雲端基礎的FSM 平台由於其成本效益、擴充性以及與現有系統的兼容性而越來越受歡迎。對卓越客戶體驗的日益關注也推動了可移動存取的 FSM 系統的採用，該系統使現場技術人員能夠即時存取關鍵資料。然而，隨著競爭的加劇，整合複雜性和技能短缺等挑戰仍然存在。

北美洲
- 美國
- 加拿大
歐洲
- 德國
- 西班牙
- 法國
- 英國
- 義大利
- 其他歐洲國家地區
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 其他亞太地區
拉丁美洲
- 巴西
- 其他拉丁美洲地區
中東/非洲
- 海灣合作理事會國家
- 南非
- 其他中東/非洲

競爭資訊

前5名企業對比
主要企業市場定位（2024年）
主要市場參與者所採取的策略
近期市場趨勢
公司市場佔有率分析（2024年）
主要企業簡介
- 公司簡介
- 產品系列分析
- 按細分市場分類的佔有率分析
- 收益與前一年同期比較（2022-2024）

主要企業簡介

Oracle
Microsoft
SAP
IFS
ServiceMax
Salesforce
Infor
Trimble
Comarch
ServicePower
ServiceNow
Overit
FieldAware
Zinier
Accruent
Praxedo
FieldEZ
FieldEdge
Jobber
ServiceTitan

結論和建議

簡介目錄

Product Code: SQSG45E2019

Global Field Service Management (FSM) Market size was valued at USD 3.96 billion in 2023 and is poised to grow from USD 4.46 billion in 2024 to USD 11.61 billion by 2032, growing at a CAGR of 12.7% during the forecast period (2025-2032).

The global Field Service Management (FSM) Market is witnessing significant growth driven by evolving consumer expectations, technological innovations, and the need for efficient service delivery. Companies are increasingly adopting FSM solutions to boost productivity and streamline operations while enhancing customer support. A key trend in this market is the integration of advanced technologies like AI, ML, and IoT, which enable predictive maintenance and intelligent scheduling. Moreover, cloud-based FSM platforms are gaining popularity due to their cost-effectiveness, scalability, and compatibility with existing systems. The increased focus on exceptional customer experiences is also motivating the adoption of mobile-accessible FSM systems that allow field technicians real-time access to essential data. However, challenges such as integration complexities and skill shortages persist, amidst fierce competition.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Field Service Management (FSM) Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Field Service Management (FSM) Market Segmental Analysis

Global Field Service Management (FSM) Market is segmented by Offering, Deployment Mode, Organization Size, Vertical and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into Cloud and On-premises. Based on Organization Size, the market is segmented into Large Enterprises and SMEs. Based on Vertical, the market is segmented into Telecom, IT & ITeS, Healthcare & Life Sciences, Manufacturing, Transportation & Logistics, Construction & Real Estate, Energy & Utilities, Oil & Gas and Other Verticals. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Field Service Management (FSM) Market

A key driver of the Global Field Service Management (FSM) Market is the increasing adoption of mobile-based FSM solutions. These technologies enable technicians to document service activities, track work orders, and manage their schedules directly from their smartphones or tablets. This not only reduces administrative workload but also enhances productivity, allowing professionals to focus more on delivering exceptional customer service. Furthermore, mobile FSM solutions facilitate real-time communication and collaboration among field personnel, dispatchers, and back-office staff, resulting in improved operational efficiency and faster job completion. Ultimately, the convenience and effectiveness of mobile FSM tools are propelling their widespread adoption across the industry.

Restraints in the Global Field Service Management (FSM) Market

The Global Field Service Management (FSM) Market faces notable constraints due to organizational security concerns surrounding data confidentiality. Companies handling sensitive client information, operational data, and intellectual property are increasingly anxious about potential data breaches that could result in unauthorized access. Such security incidents can lead to severe repercussions, including financial losses, reputational harm, and legal liabilities. Furthermore, organizations must navigate stringent regulations regarding data protection, including compliance with laws like HIPAA and GDPR, which complicates their operations. The scrutiny associated with these regulations adds an additional layer of challenge, prompting organizations to prioritize robust security measures to mitigate risks.

Market Trends of the Global Field Service Management (FSM) Market

The Global Field Service Management (FSM) Market is witnessing a significant trend towards cost-effective, flexible, and transparent solutions, primarily due to the growing adoption of cloud-based FSM systems. As organizations embrace these platforms, they benefit from enhanced cost efficiencies and operational agility, allowing for seamless communication and collaboration between home office teams and field personnel. This shift enables companies to respond more swiftly to customer demands, optimize resource allocation, and improve service delivery. As a result, businesses are increasingly prioritizing cloud technology in their FSM strategies, leading to a robust growth trajectory in the global market, projected to continue into the coming years.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2024
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Patent Analysis
Technology Analysis
Case Studies
Regulatory Analysis

Global Field Service Management (FSM) Market Size by Offering & CAGR (2025-2032)

Market Overview
Solutions
- Scheduling, Dispatch, & Route Optimization
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Other Solutions
Services
- Consulting
- Integration & Implementation
- Training & Support

Global Field Service Management (FSM) Market Size by Deployment Mode & CAGR (2025-2032)

Market Overview
Cloud
On-premises

Global Field Service Management (FSM) Market Size by Organization Size & CAGR (2025-2032)

Market Overview
Large Enterprises
SMEs

Global Field Service Management (FSM) Market Size by Vertical & CAGR (2025-2032)

Market Overview
Telecom
IT & ITeS
Healthcare & Life Sciences
Manufacturing
Transportation & Logistics
Construction & Real Estate
Energy & Utilities
Oil & Gas
Other Verticals

Global Field Service Management (FSM) Market Size & CAGR (2025-2032)

North America (Offering, Deployment Mode, Organization Size, Vertical)
- US
- Canada
Europe (Offering, Deployment Mode, Organization Size, Vertical)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Deployment Mode, Organization Size, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Deployment Mode, Organization Size, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Deployment Mode, Organization Size, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2024
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2024
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

Oracle
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IFS
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ServiceMax
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Salesforce
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Infor
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Trimble
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Comarch
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ServicePower
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ServiceNow
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Overit
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FieldAware
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Zinier
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Accruent
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Praxedo
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FieldEZ
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
FieldEdge
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Jobber
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
ServiceTitan
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments