市場調查報告書
商品編碼
1258833
到 2028 年的全球醫療保健聊天機器人市場預測——按組件(軟件、服務)、部署(本地、基於雲)、應用程序、最終用戶和地區分析Healthcare Chatbots Market Forecasts to 2028 - Global Analysis By Component (Software and Services), Deployment (On-Premise and Cloud-Based), Application, End User and By Geography |
根據 Stratistics MRC 的數據,2022 年全球醫療保健聊天機器人市場規模將達到 2.1268 億美元,預計到 2028 年將達到 4.9711 億美元。預計在此期間將以 15.20% 的複合年增長率增長時期。
醫療保健聊天機器人提供症狀檢查、預約安排、藥物幫助和醫療諮詢等服務。 在醫療保健領域創造更廣泛的覆蓋範圍和更易於使用的方法。 回應所有患者詢問並關注危及生命的情況。 醫療保健聊天機器人可以全天候提供心理健康支持。 我們可以高效便捷地為患者提供他們需要的信息和數據。 您可以節省醫療費用並在緊急情況下提供即時幫助。
Anthem Insurance Companies, Inc.(美國)報告稱,2017 年 5 月,約 52% 的智能手機用戶使用移動應用程序收集健康信息,36% 的醫生表示應用程序與患者互動。最有效的方式,93%醫生相信移動應用程序可以改善健康狀況。
隨著互聯網接入和智能設備(如智能手機、筆記本電腦和平板電腦)的普及,聊天機器人的使用和普及正在取得進展。 隨著智能設備用戶數量的增加,現在需要聊天機器人來處理通知和彈出窗口。 超過 67% 的人經常使用醫療保健聊天機器人。 越來越多的聊天機器人設備正在幫助客戶解決一系列醫療保健問題,推動行業需求。
在將 AI 納入生態系統之前,大多數醫療保健組織需要徹底改造其業務模式。 它需要非常好的知識才能使其發揮作用。 缺乏知識可能會限制您提供幫助或回復的能力。 沒有情感或人為障礙的聊天機器人可能會提供糟糕的用戶體驗。 用戶可能會感到沮喪和誤解。 結果,品牌和產品聲譽不佳,阻礙了市場擴張。
醫療保健聊天機器人為患者提供虛擬醫療諮詢和建議,讓他們足不出戶即可獲得專家幫助。 醫療保健專業人員和患者可以使用聊天機器人在基於文本的在線聊天中進行交流。 我們可能能夠提供有關您的一般健康狀況和針對特定情況的治療方案的信息。 有效的記錄保存。 虛擬助手還協助保存記錄,促進市場增長。
由於聊天機器人經常連接到互聯網,因此很容易受到黑客攻擊和在線攻擊。 黑客可以從聊天機器人系統中竊取個人數據,從而允許聊天機器人用於惡意軟件傳播和在線攻擊。 公司係統可能會感染惡意軟件或勒索軟件,導致數據洩露或被綁架。 這些因素阻礙了市場的增長。
新冠疫情對聊天機器人產生了積極影響。 世界衛生組織 (WHO) 和疾病控制與預防中心 (CDC) 等主要組織正在使用聊天機器人來交流信息、推薦行動並為患者提供情感支持。 聊天機器人拯救生命的潛力從未像 COVID-19 爆發期間那樣明顯。
由於質量的提高和成本的降低,預計醫療保健提供商部分將實現利潤豐厚的增長。 醫療保健提供者的示例包括臨床醫生、醫生和醫療機構。 為了做出關鍵決策,醫療保健專業人員必須檢測疾病並評估大量醫療保健數據。 聊天機器人正在幫助提高疾病檢測和治療的準確性,從而推動這一領域的發展。
由於與醫療保健聊天機器人的集成度不斷提高,預計保險公司部門在預測期內將以最快的複合年增長率增長。 保險公司需要獲得醫療信息以指導客戶和員工獲得適當的醫療護理並防止過度的醫療支出。 因此,對評估醫療費用的醫療保健聊天機器人的需求不斷增長。 幫助保險公司推廣、擴大客戶群並滿足未滿足的客戶需求的創新解決方案。
由於服務的普及,預計在預測期內北美將佔據最大的市場份額。 由於醫療保健系統對移動解決方案的接受度不斷提高、對虛擬支持的需求不斷增長、可支配收入不斷增加以及在高級醫療保健聊天機器人研發方面的大量支出,預計該地區將主導市場。我來了。 漫長的患者等待時間正在推動全球醫療保健聊天機器人行業的擴張。
由於互聯網連接和智能設備的普及率不斷提高,預計亞太地區在預測期內的複合年增長率最高。 這限制了醫療資源的可用性來滿足不斷增長的患者數量。 該地區有主要的市場參與者。 他們正在為聊天機器人開發人工智能技術,以降低醫療成本,增加對虛擬健康助手的需求。
醫療保健聊天機器人市場的主要參與者包括:Sense.ly Inc、Buoy Health, Inc、Your.MD、Infermedica Sp z o.o、Ariana、Ada Digital Health Ltd.、Babylon Healthcare Service Limited、GYANT.Com, Inc、Microsoft、PACT Care B.V.、Creative Virtual、Nuance Communications, Inc、Inbenta Technologies Inc、Next IT Corp、CX Company 和 Synthetix Ltd。
2022 年 6 月,人工智能驅動的健康平台 Buoy Health 宣布正式推出其醫療保健市場。 它包括 30 多種護理解決方案,涵蓋全面的身體、心理和專業健康需求。 這一新產品將用戶連接到不斷增長的數字健康選擇市場。
2021 年 10 月,數字優先、基於價值的護理領域的全球領導者 Babylon 將利用兩家公司的人工智能、機器學習和雲技術相結合,改善人們醫療保健的可及性、可及性和可及性宣布合作探索提高可負擔性和質量的機會。
購買此報告的客戶將免費獲得以下定制之一。
According to Stratistics MRC, the Global Healthcare Chatbots Market is accounted for $212.68 million in 2022 and is expected to reach $497.11 million by 2028 growing at a CAGR of 15.20% during the forecast period. Healthcare chatbots provide services such as symptom checks, appointment scheduling, medication help, and medical counseling. It creates broader applicability and more approachable methods for the healthcare sector. It handles all patient inquiries and concentrates on life-threatening circumstances. Healthcare chatbots can offer round-the-clock mental health support. They are a great way to provide patients with the information and data they need efficiently and conveniently. It lowers the expenses involved with medical care and offers prompt assistance in an emergency.
According to the Anthem Insurance Companies, Inc. (US) reports, in May 2017, around 52% of smartphone users gather health information using mobile apps, 36% of doctors say apps are the most effective way to engage with patients and 93% of doctors believe mobile apps can improve health.
With the proliferation of internet connections and smart devices like smart phones, laptops, and tablets, chatbot use and popularity are on the rise. The chatbots were sought for notifications and pop-ups due to the increase in smart device users. Healthcare chatbots are commonly used by over 67% of people. The availability of more devices with chatbots helps customers with a range of healthcare issues, which in turn has propelled the demand for the industry.
Before integrating AI into their ecosystem, the majority of healthcare institutions would need to completely restructure their business models. To work, it requires extremely effective knowledge. The help and replies may be limited by a lack of knowledge. Poor user experiences can be brought on by chatbots that are emotionless or have trouble comprehending humans. Users may experience frustration or misunderstanding. As a result, the brand or product gains a bad reputation, which hampers the market expansion.
Healthcare chatbots provide patients with virtual medical consultations and advices so they can avoid leaving the cosiness of their homes to get professional assistance. Healthcare professionals and patients can communicate via text-based online chat with the use of chatbots. It might provide information about overall health or treatment options for specific conditions. It makes maintaining records effective. The virtual assistants also aid in maintaining records which is fuelling the market growth.
Chatbots are often connected to the internet, they are susceptible to hacking and online assaults. Personal data may be taken from a chatbot system through hacking, and the chatbot may then be used to propagate malware or perform online assaults. A company's systems can become infected with malware and ransomware, which can disclose data or kidnap it. These factors are hindering the market growth.
The covid pandemic has a positive impact on chatbots. Major organizations like the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) have started using chatbots to communicate information, make recommendations for behavior, and provide emotional support to the patients. The potential for chatbots to save lives has never been more apparent than during the COVID-19 outbreak.
The healthcare providers segment is estimated to have a lucrative growth, due to improved quality and reduced costs. Clinicians, physicians, and healthcare organizations are examples of healthcare providers. To make important judgments, healthcare professionals must detect disorders and evaluate a vast amount of healthcare data. Chatbots aid in accurate illness detection and improved treatment options, which are fueling the segment's expansion.
The insurance companies segment is anticipated to witness the fastest CAGR growth during the forecast period, due to the rising collaborations with healthcare chatbots. To direct customers and staff toward the proper medical treatment and help them prevent excessive medical expenses, insurance firms need access to medical information. The need for healthcare chatbots to assess healthcare payment is growing as a result. Innovative solutions that help insurance businesses promote, increase the number of their clients, and satisfy unmet client needs.
North America is projected to hold the largest market share during the forecast period owing to the widespread availability of the service. This region is anticipated to dominate the market because to the increased acceptance of mobility solutions in healthcare systems, the rising need for virtual support, more disposable income, and significant expenditures in the research and development of sophisticated healthcare chatbots. The lengthy patient wait times help to fuel the expansion of the global healthcare chatbot industry.
Asia Pacific is projected to have the highest CAGR over the forecast period, owing to the increasing internet connectivity and smart device adoption. This limited the availability of healthcare resources to address a growing patient population. This region has the major market players. They are making technological advancements in artificial intelligence of chatbots to reduce healthcare costs and increasing demand for virtual health assistance.
Some of the key players profiled in the Healthcare Chatbots Market include: Sense.ly Inc, Buoy Health, Inc, Your.MD, Infermedica Sp. z o.o, Ariana, Ada Digital Health Ltd., Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, PACT Care B.V., Creative Virtual, Nuance Communications, Inc, Inbenta Technologies Inc, Next IT Corp, CX Company and Synthetix Ltd.
In June 2022, AI-powered health platform Buoy Health (Buoy) announced the official launch of its healthcare marketplace. It includes more than three dozen care solutions that span comprehensive physical, mental, and specialized health needs. This new offering connects users with an ever-growing marketplace of digital health options.
In October 2021, Babylon, a world leading digital-first, value-based care company announced a collaboration to explore opportunities to improve the accessibility, affordability and quality of healthcare for people across the world by using their combined AI, Machine Learning and Cloud technologies.
All the customers of this report will be entitled to receive one of the following free customization options: