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2030 年聯絡中心軟體市場預測 - 按組件、部署模型、組織規模、最終用戶和地區進行的全球分析
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1339977

2030 年聯絡中心軟體市場預測 - 按組件、部署模型、組織規模、最終用戶和地區進行的全球分析

Contact Center Software Market Forecasts to 2030 - Global Analysis By Component, Deployment Model, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 175+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC的數據，2023年全球聯絡中心軟體市場規模為342.4億美元，預計到2030年將達到1369.5億美元，預測期內年複合成長率為21.9%。

聯絡中心軟體被稱為一系列軟體工具，可幫助企業管理和簡化跨各種通訊管道的客戶交互，包括語音、影片、網路、聊天、行動應用程式和社交媒體。我就是。聯絡中心軟體通過最佳化入境和呼出操作幫助企業提高生產力。聯絡中心軟體包含多種功能，可實現有效的客戶交互並改善整體客戶體驗。

根據曼哈頓聯合公司進行的一項研究，美國零售商優先考慮為消費者提供單一觀點和個性化體驗。由於這種市場情況，與傳統的呼叫中心方法相比，聯絡中心預計將使全管道零售公司受益。

市場動態：

促進因素

  • 改善客戶體驗
  • 聯絡中心軟體的採用是由提供卓越的客戶體驗的必要性驅動的。該軟體使企業能夠通過各種溝通管道與客戶互動，快速響應聯絡方式，根據過去的互動客製化互動，並提供即時洞察，從而提高總體滿意度，從而提高忠誠度和忠誠度。此外，它使企業能夠主動預測客戶需求，並在每個接觸點創造無縫且難忘的旅程。

抑制因素

  • 初期投資高。
  • 與購買和部署聯絡中心軟體相關的前期成本（例如許可證、硬體和培訓）可能是一個主要障礙，特別是對於財務資源有限的小型企業和公司而言。這些成本不僅包括軟體的初始購買成本，還包括客製化、整合和持續維護成本。然而，為了成功應對這些財務挑戰，組織必須制定全面的財務計劃、戰略性地分配資源並進行營運調整。

機會：

  • 偏好越來越喜歡雲端基礎的聯絡中心解決方案。
  • 隨著基於網際網路的服務的增加，許多公司正在採用雲端基礎的聯絡中心。由於雲端基礎的解決方案提供的彈性，座席可以從任何地方進行通訊并快速即時訪問客戶資訊。雲端基礎的聯絡中心解決方案允許在世界任何地方僱用座席，從而消除座席在辦公室全職工作的需要。此外，聯絡中心系統提供商正在構建主動基礎設施，以處理兩個站點的最終用途基礎設施，從而提高安全性。

威脅：

  • 技術突飛猛進。
  • 聯絡中心軟體受到技術進步速度的挑戰。快速的發展使得曾經最先進的解決方案變得過時並危及競爭。隨著消費者越來越期望無縫的多管道互動和人工智慧支持，忽視新技術可能會帶來可怕的後果。此外，市場佔有率下降和客戶滿意度下降是停滯的兩個風險。要獲得成功，您必須不斷創新、適應和擁抱不斷變化的技術流。

COVID-19 的影響：

  • COVID-19 的爆發對聯絡中心軟體行業產生了重大影響，導致快速轉向遠程工作模式以及對虛擬座席解決方案的迫切需求。面對呼叫量的增加和向數位管道的轉變，企業嚴重依賴聯絡中心軟體來維持客戶支持的連續性。此外，鑑於前所未有的挑戰，疫情凸顯了可擴展的雲端基礎的解決方案、人工智慧驅動的自動化和資料分析對於了解不斷變化的客戶偏好和行為的重要性。
  • 大型企業部門預計將在預測期內成為最大的部門
  • 預計大公司將在預測期內佔據最大的市場佔有率。國內和國際的大公司都必須有效管理大量的客戶資料。這些公司正在尋找一種尖端的解決方案來處理跨各種管道（包括語音、電子郵件、聊天和社交媒體）的複雜客戶交互。但為了改善客戶體驗、簡化工作流程、利用資料驅動的競爭考察、提供個性化支持並保持各自行業內的競爭優勢，這些公司正在轉向聯絡中心採用軟體。
  • 預計雲細分市場在預測期內年複合成長率最高
  • 由於雲易於採用、部署、增強等，預計在預測期內將以最高年複合成長率成長。此外，採用雲端基礎的技術還可以幫助降低企業營運成本。隨著雲的引入，用戶可以從任何地方輕鬆訪問資料，而無需佔用空間。 Avaya, Inc.、Cisco Systems, Inc.、SAP SE、Mitel Corporation、Alcatel-Lucent Enterprise 和 Genesys 是一些開始在雲中提供解決方案的聯絡中心軟體提供商。

佔比最大的地區：

由於發達的技術基礎設施、廣泛採用尖端的客戶參與策略以及注重改善客戶體驗，預計北美地區在預測期內將佔據聯絡中心軟體市場的最大佔有率。此外，北美地區由於其強勁的技術創新傾向、各行業企業的集中度以及對無縫客戶服務的需求，目前佔據著市場主導地位。

複合年複合成長率最高的地區：

預計亞太地區在聯絡中心軟體市場的預測期內將具有最高的年複合成長率。亞太地區聯絡中心軟體市場的成長歸因於政府擴大推動數位化，以及企業部門採用雲端技術來提高組織生產力。我是。此外，跨國公司在亞太地區的積極投資預計將有助於市場成長。

免費客製化服務：

訂閱此報告的客戶將收到以下免費客製化選項之一：

  • 公司簡介
    • 其他市場參與者的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和年複合成長率（注：基於可行性檢查）
  • 競爭標杆管理
    • 根據產品系列、地域分佈和戰略聯盟對主要企業進行基準測試

目錄

第1章 執行摘要

第2章 前言

  • 概述
  • 利益相關者
  • 調查範圍
  • 調查方法
    • 資料挖掘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 調查來源
    • 主要調查來源
    • 二次調查來源
    • 先決條件

第3章 市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 最終用戶分析
  • 新興市場
  • 新型冠狀病毒感染疾病（COVID-19）的影響

第4章 波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章 全球聯絡中心軟體市場：按組件

  • 解決方案
    • 全管道路由
    • 員工敬業度管理
    • 報告與分析
    • 客戶參與管理
    • 電腦電話整合(CTI)
    • 消息傳遞
    • 遵守
    • 資料整合
    • 自動呼叫分配 (ACD)
    • 通話錄音
    • 與客戶的合作
    • 撥號器
    • 交互式語音應答 (IVR)
  • 服務
    • 諮詢
    • 整合與實施
    • 培訓支持和維護
    • 培訓和教育
  • 管理服務
  • 其他組件

第6章 全球聯絡中心軟體市場：按部署模型

  • 本地
  • 雲
  • 其他部署模型

第7章 全球聯絡中心軟體市場：按組織規模

  • 中小企業
  • 主要企業
  • 其他組織規模

第8章 全球聯絡中心軟體市場：按最終用戶分類

  • BFSI
  • 電訊
  • 資訊技術和資訊技術服務
  • 政府
  • 公共機構
  • 零售和消費品
  • 製造業
  • 能源和公用事業
  • 醫療保健和生命科學
  • 媒體和娛樂
  • 旅遊和招待
  • 運輸和物流
  • 教育
  • 其他最終用戶

第9章 全球聯絡中心軟體市場：按地區

  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳大利亞
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東和非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第10章 進展

  • 契約、夥伴關係、協作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務擴展
  • 其他關鍵策略

第11章公司簡介

  • NEC Corporation
  • Avaya Inc.
  • Huawei technologies co., ltd.
  • Enghouse Interactive Inc.
  • IBM
  • Verizon
  • Amazon Web Services, Inc.
  • Microsoft Corp.
  • Genesys Telecommunications Laboratories, Inc.
  • Five9, Inc.
  • Bright Pattern, Inc.
  • Oracle corporation
  • Exotel Techcom Pvt. Ltd.
  • NICE Ltd.
  • 8x8, Inc.
  • AWS
  • Mitel Networks Corporation
  • ALE International
  • Cisco systems, inc.
  • Unify Inc.
Product Code: SMRC23684

According to Stratistics MRC, the Global Contact Center Software Market is accounted for $34.24 billion in 2023 and is expected to reach $136.95 billion by 2030 growing at a CAGR of 21.9% during the forecast period. Contact center software is a collection of software tools known to assist businesses in managing and streamlining customer interactions across various communication channels, including voice, video, web, chat, mobile apps, and social media. Through the optimization of inbound and outbound operations, contact center software aids businesses in boosting productivity. A variety of functionalities are included in contact center software that enable effective customer interactions and improve the overall customer experience.

According to a survey conducted by Manhattan Associates, single view of consumers and personalized experience were the top aspects prioritized by retailers in the country. Owing to such market scenario, contact centers are expected to benefit omnichannel retailers when compared to traditional call center approach.

Market Dynamics:

Driver:

  • Improvement of customer experience.
  • The adoption of contact center software is driven by the critical significance of providing exceptional customer experiences. This software increases general satisfaction and loyalty by enabling businesses to interact with customers through a variety of communication channels, promptly respond to their inquiries, tailor interactions based on previous interactions, and offer real-time insights. Additionally, it enables businesses to foresee customer needs in a proactive manner, ensuring a seamless and memorable journey across all touch points.

Restraint:

  • Expensive Initial Investment.
  • The upfront costs associated with purchasing and implementing contact center software, which include licensing, hardware, training, and more, may present significant obstacles, especially for smaller businesses and those with limited financial resources. These expenses include not only the cost of the initial software purchase but also costs for customization, integration, and ongoing maintenance. However, organizations must conduct meticulous financial planning, allocate resources strategically, and make operational adjustments in order to successfully navigate these financial challenges.

Opportunity:

  • Increasing preference for cloud-based contact center solutions.
  • Numerous businesses have adopted cloud-based contact centers in response to the increasing use of internet-based services. The agents can communicate from any location and have quick access to customer information in real time, thanks to the flexibility provided by cloud-based solutions. Because agents can now be hired from anywhere in the world thanks to cloud-based contact center solutions, it is no longer necessary for them to work full-time from an office location. Moreover, providers of contact center systems create an active infrastructure where processing of end-use infrastructure occurs on two sites, thereby enhancing security.

Threat:

  • Rapid advancements in technology.
  • Contact center software is challenged by the quick pace of technological advancement. Rapid evolution makes solutions that were once cutting-edge obsolete, endangering competitiveness. Given the rising expectations of consumers for seamless multichannel interactions and AI-driven support, ignoring emerging technologies could have disastrous effects. Moreover, market share erosion and unsatisfied customers are two risks of stagnation. To succeed, one must constantly innovate, adapt, and embrace changing technological currents.

COVID-19 Impact:

  • The COVID-19 pandemic had a significant impact on the contact center software industry, resulting in a rapid shift to remote work models and a pressing need for virtual agent solutions. Businesses heavily rely on contact center software to maintain customer support continuity in the face of rising call volumes and the shift to digital channels. Additionally, in light of unprecedented challenges, the pandemic highlighted the significance of scalable cloud-based solutions, automation powered by AI, and data analytics for comprehending changing customer preferences and behaviours.
  • The large enterprises segment is expected to be the largest during the forecast period
  • During the forecast period, it is anticipated that large enterprises will hold the largest market share. Large businesses must effectively manage their vast customer data, both locally and internationally. These businesses were looking for cutting-edge solutions to handle complex customer interactions over a variety of channels, including voice, email, chat, and social media. However, to improve customer experiences, streamline workflows, and use data-driven insights to provide individualized support and maintain a competitive edge within their respective industries, these companies adopted contact center software.
  • The cloud segment is expected to have the highest CAGR during the forecast period
  • The cloud is expected to grow at the highest CAGR during the forecast period due to its capabilities, including ease of implementation, deployment, enhancements, and others. Moreover, the adoption of cloud-based technology also helps cut business operating expenses. Users can easily access data without taking up much space thanks to the cloud deployment, wherever they are. Avaya, Inc., Cisco Systems, Inc., SAP SE, Mitel Corporation, Alcatel-Lucent Enterprise, and Genesys are just a few of the contact center software providers that have started offering their solutions in the cloud.

Region with largest share:

Due to its developed technological infrastructure, widespread adoption of cutting-edge customer engagement strategies, and emphasis on improving customer experiences, the North American region is anticipated to have the largest share of the contact center software market during the forecast period. Moreover, North America currently holds a dominant position in the market thanks to its propensity for innovation, high concentration of businesses across different industries, and requirement for seamless customer interactions.

Region with highest CAGR:

Asia-Pacific is projected to have highest CAGR during the forecast period in the Contact Center Software Market. The growth of the Asia-Pacific contact center software market can be attributed to increasing government initiatives to promote digitization and adoption of cloud technology in the enterprise sector to enhance the productivity of organizations. Additionally, several multinational organizations are keen on investing in the Asia-Pacific, which is expected to contribute to market growth.

Key players in the market:

Some of the key players in Contact Center Software market include: NEC Corporation, Avaya Inc., Huawei technologies co., ltd., Enghouse Interactive Inc., IBM, Verizon, Amazon Web Services, Inc, Microsoft Corp., Genesys Telecommunications Laboratories, Inc., Five9, Inc., Bright Pattern, Inc., Oracle corporation, Exotel Techcom Pvt. Ltd., NICE Ltd., 8x8, Inc., AWS, Mitel Networks Corporation, ALE International, Cisco systems, inc. and Unify Inc.

Key Developments:

  • In June 2023, Amazon Web Services, Inc. announced the development of Amazon Elastic Compute Cloud (Amazon EC2) P5 which is a multi-part collaboration between NVIDIA and AWS. The accelerated communication platform will help companies harness customer interactions and enhance operational efficiency.
  • In June 2023, Genesys unveiled its new ai-powered employee experience solution, Genesys Cloud Ex. This solution helps businesses improve the employee experience in their contact centers by giving them the tools they need to be more productive, engaged, and satisfied.
  • In June 2023, Avaya launched Avaya Customer Experience Services (ACES), formerly known as Avaya Professional Services, as its reinvented professional services. The revised strategy integrates cloud, digital, and artificial intelligence (AI) technologies to deliver better business results to clients.

Components Covered:

  • Solution
  • Services
  • Managed Services
  • Other Components

Deployment Models Covered:

  • On-premises
  • Cloud
  • Other Deployment Models

Organization Sizes Covered:

  • Small and Medium-Sized Enterprises
  • Large Enterprises
  • Other Organization Sizes

End Users Covered:

  • Banking, Financial Services and Insurance (BFSI)
  • Telecommunications
  • IT and ITES
  • Government
  • Public Sector
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Healthcare and Life Sciences
  • Media & Entertainment
  • Travel & Hospitality
  • Transportation & Logistics
  • Education
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Contact Center Software Market, By Component

  • 5.1 Introduction
  • 5.2 Solution
    • 5.2.1 Omnichannel Routing
    • 5.2.2 Workforce Engagement Management
    • 5.2.3 Reporting and Analytics
    • 5.2.4 Customer Engagement Management
    • 5.2.5 Computer Telephony Integration (CTI)
    • 5.2.6 Messaging
    • 5.2.7 Compliance
    • 5.2.8 Data Integration
    • 5.2.9 Automatic Call Distribution (ACD)
    • 5.2.10 Call Recording
    • 5.2.11 Customer Collaboration
    • 5.2.12 Dialer
    • 5.2.13 Interactive Voice Responses (IVR)
  • 5.3 Services
    • 5.3.1 Consulting
    • 5.3.2 Integration and Implementation
    • 5.3.3 Training Support and Maintenance
    • 5.3.4 Training & Education
  • 5.4 Managed Services
  • 5.5 Other Components

6 Global Contact Center Software Market, By Deployment Model

  • 6.1 Introduction
  • 6.2 On-premises
  • 6.3 Cloud
  • 6.4 Other Deployment Models

7 Global Contact Center Software Market, By Organization Size

  • 7.1 Introduction
  • 7.2 Small and Medium-Sized Enterprises
  • 7.3 Large Enterprises
  • 7.4 Other Organization Sizes

8 Global Contact Center Software Market, By End User

  • 8.1 Introduction
  • 8.2 BFSI
  • 8.3 Telecommunications
  • 8.4 IT and ITES
  • 8.5 Government
  • 8.6 Public Sector
  • 8.7 Retail & Consumer Goods
  • 8.8 Manufacturing
  • 8.9 Energy & Utilities
  • 8.10 Healthcare and Life Sciences
  • 8.11 Media & Entertainment
  • 8.12 Travel & Hospitality
  • 8.13 Transportation & Logistics
  • 8.14 Education
  • 8.15 Other End Users

9 Global Contact Center Software Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 NEC Corporation
  • 11.2 Avaya Inc.
  • 11.3 Huawei technologies co., ltd.
  • 11.4 Enghouse Interactive Inc.
  • 11.5 IBM
  • 11.6 Verizon
  • 11.7 Amazon Web Services, Inc.
  • 11.8 Microsoft Corp.
  • 11.9 Genesys Telecommunications Laboratories, Inc.
  • 11.10 Five9, Inc.
  • 11.11 Bright Pattern, Inc.
  • 11.12 Oracle corporation
  • 11.13 Exotel Techcom Pvt. Ltd.
  • 11.14 NICE Ltd.
  • 11.15 8x8, Inc.
  • 11.16 AWS
  • 11.17 Mitel Networks Corporation
  • 11.18 ALE International
  • 11.19 Cisco systems, inc.
  • 11.20 Unify Inc.

List of Tables

  • Table 1 Global Contact Center Software Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Contact Center Software Market Outlook, By Component (2021-2030) ($MN)
  • Table 3 Global Contact Center Software Market Outlook, By Solution (2021-2030) ($MN)
  • Table 4 Global Contact Center Software Market Outlook, By Omnichannel Routing (2021-2030) ($MN)
  • Table 5 Global Contact Center Software Market Outlook, By Workforce Engagement Management (2021-2030) ($MN)
  • Table 6 Global Contact Center Software Market Outlook, By Reporting and Analytics (2021-2030) ($MN)
  • Table 7 Global Contact Center Software Market Outlook, By Customer Engagement Management (2021-2030) ($MN)
  • Table 8 Global Contact Center Software Market Outlook, By Computer Telephony Integration (CTI) (2021-2030) ($MN)
  • Table 9 Global Contact Center Software Market Outlook, By Messaging (2021-2030) ($MN)
  • Table 10 Global Contact Center Software Market Outlook, By Compliance (2021-2030) ($MN)
  • Table 11 Global Contact Center Software Market Outlook, By Data Integration (2021-2030) ($MN)
  • Table 12 Global Contact Center Software Market Outlook, By Automatic Call Distribution (ACD) (2021-2030) ($MN)
  • Table 13 Global Contact Center Software Market Outlook, By Call Recording (2021-2030) ($MN)
  • Table 14 Global Contact Center Software Market Outlook, By Customer Collaboration (2021-2030) ($MN)
  • Table 15 Global Contact Center Software Market Outlook, By Dialer (2021-2030) ($MN)
  • Table 16 Global Contact Center Software Market Outlook, By Interactive Voice Responses (IVR) (2021-2030) ($MN)
  • Table 17 Global Contact Center Software Market Outlook, By Services (2021-2030) ($MN)
  • Table 18 Global Contact Center Software Market Outlook, By Consulting (2021-2030) ($MN)
  • Table 19 Global Contact Center Software Market Outlook, By Integration and Implementation (2021-2030) ($MN)
  • Table 20 Global Contact Center Software Market Outlook, By Training Support and Maintenance (2021-2030) ($MN)
  • Table 21 Global Contact Center Software Market Outlook, By Training & Education (2021-2030) ($MN)
  • Table 22 Global Contact Center Software Market Outlook, By Managed Services (2021-2030) ($MN)
  • Table 23 Global Contact Center Software Market Outlook, By Other Components (2021-2030) ($MN)
  • Table 24 Global Contact Center Software Market Outlook, By Deployment Model (2021-2030) ($MN)
  • Table 25 Global Contact Center Software Market Outlook, By On-premises (2021-2030) ($MN)
  • Table 26 Global Contact Center Software Market Outlook, By Cloud (2021-2030) ($MN)
  • Table 27 Global Contact Center Software Market Outlook, By Other Deployment Models (2021-2030) ($MN)
  • Table 28 Global Contact Center Software Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 29 Global Contact Center Software Market Outlook, By Small and Medium-Sized Enterprises (2021-2030) ($MN)
  • Table 30 Global Contact Center Software Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 31 Global Contact Center Software Market Outlook, By Other Organization Sizes (2021-2030) ($MN)
  • Table 32 Global Contact Center Software Market Outlook, By End User (2021-2030) ($MN)
  • Table 33 Global Contact Center Software Market Outlook, By BFSI (2021-2030) ($MN)
  • Table 34 Global Contact Center Software Market Outlook, By Telecommunications (2021-2030) ($MN)
  • Table 35 Global Contact Center Software Market Outlook, By IT and ITES (2021-2030) ($MN)
  • Table 36 Global Contact Center Software Market Outlook, By Government (2021-2030) ($MN)
  • Table 37 Global Contact Center Software Market Outlook, By Public Sector (2021-2030) ($MN)
  • Table 38 Global Contact Center Software Market Outlook, By Retail & Consumer Goods (2021-2030) ($MN)
  • Table 39 Global Contact Center Software Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 40 Global Contact Center Software Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 41 Global Contact Center Software Market Outlook, By Healthcare and Life Sciences (2021-2030) ($MN)
  • Table 42 Global Contact Center Software Market Outlook, By Media & Entertainment (2021-2030) ($MN)
  • Table 43 Global Contact Center Software Market Outlook, By Travel & Hospitality (2021-2030) ($MN)
  • Table 44 Global Contact Center Software Market Outlook, By Transportation & Logistics (2021-2030) ($MN)
  • Table 45 Global Contact Center Software Market Outlook, By Education (2021-2030) ($MN)
  • Table 46 Global Contact Center Software Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.