市場調查報告書
商品編碼
1558334
到 2030 年認知自動化市場預測:按組件、部署模式、公司規模、技術、應用程式、最終用戶和地區進行的全球分析Cognitive Automation Market Forecasts to 2030 - Global Analysis By Component (Solutions, Services and Other Components), Deployment Mode, Enterprise Size, Technology, Application, End User and By Geography |
根據 Stratistics MRC 的數據,2024 年全球認知自動化市場規模將達到 153 億美元,預計到 2030 年將達到 332 億美元,預測期內複合年成長率為 13.7%。
認知自動化是人工智慧(AI)和流程自動化技術的整合,以改善業務營運和決策。透過結合機器學習、自然語言處理和機器人流程自動化來自動化複雜的任務。認知自動化擴大應用於銀行、醫療保健、零售和製造等行業,以簡化客戶服務、合規性和資料管理等流程。
公司產生的資料量增加
來自物聯網設備、社交媒體和商業應用程式等各種來源的資料爆炸性成長,使得人類處理資料和提取見解變得越來越困難。因此,公司正在實施能夠有效處理大量資料的認知自動化解決方案。此外,認知自動化利用人工智慧、機器學習和自然語言處理等技術來自動化資料集中流程並產生可行的見解,從而推動市場成長。
技術限制
將認知自動化引入業務流程既複雜又耗時,可能會導致延誤和成本增加。這種複雜性可能會阻礙公司追求認知自動化,因為它會擾亂業務。此外,處理敏感資料會引發資料隱私和安全性問題,而遵守 GDPR 和 CCPA 等法規可能會使認知自動化解決方案的部署變得複雜並阻礙市場成長。
對效率和降低成本的需求不斷成長
認知自動化透過最大限度地減少人工錯誤和最佳化資源分配,幫助公司大幅節省成本。透過自動化日常任務,公司可以降低人事費用並提高業務速度和準確性。例如,機器人流程自動化 (RPA) 可以與認知功能整合,以有效處理對於決策和卓越資料至關重要的結構化和非結構化資料。
認知自動化系統對資料的依賴增加
認知自動化依賴高品質的訓練資料,如果該資料包含人為偏見或不準確,則可能會引入偏見和不準確。這可能會導致不公平的待遇、錯誤的預測以及對技術的信任度下降。減輕演算法偏差需要仔細的資料管理和測試。人工智慧演算法的不透明性質使其難以解釋其決策,這在醫療保健和金融等透明度和課責很重要的領域可能會出現問題。
COVID-19 的爆發對認知自動化市場產生了各種影響。儘管隨著企業尋求提高效率和降低成本,自動化技術的採用加速,但由於停工和供應鏈問題造成的最初經濟中斷減緩了 2020-2021 年的市場成長。然而,隨著認知自動化解決方案變得更加複雜以及公司越來越依賴資料主導的洞察來提高業務績效,自動化市場的成長將會放緩。
預計解決方案產業將在預測期內成為最大的產業。
預計解決方案領域將在預測期內成為最大的領域。這是因為這些解決方案透過自動執行重複性任務並使員工能夠專注於策略活動來提高業務效率。這將提高銀行、醫療保健和 IT 等行業的生產力。人工智慧和機器學習等先進技術使企業能夠分析大量資料,支援更好的決策,並使業務流程更具適應性,從而促進市場成長。
預計醫療保健產業在預測期內複合年成長率最高
認知自動化正在透過數位化醫療記錄、自動化申請等管理業務、分析患者資料以增強臨床決策以及減少醫療錯誤來徹底改變醫療保健,預計在此期間將表現出最高的複合年成長率。這使得醫護人員能夠專注於病患護理,改善治療計劃,減少處方管理和藥物交互作用等領域的錯誤,並確保病患安全。
由於企業和政府機構是最早採用自動化和人工智慧技術的地區,預計北美將在預測期內佔據最大的市場佔有率。 Blue Prism、IBM、IPsoft 和 Kryon Systems 等主要供應商在美國擁有強大的影響力,推動創新和採用。該地區在客戶服務和銷售活動中使用智慧虛擬助理的情況也顯著成長。
由於經濟發展和都市化推動了對高效流程和具有成本效益的解決方案的需求,預計亞太地區在預測期內的複合年成長率最高。數位化和雲端採用的興起將進一步加強這個市場,使企業能夠提高業務效率、降低成本並增強客戶體驗。
According to Stratistics MRC, the Global Cognitive Automation Market is accounted for $15.3 billion in 2024 and is expected to reach $33.2 billion by 2030 growing at a CAGR of 13.7% during the forecast period. Cognitive Automation is the integration of artificial intelligence (AI) with process automation technologies to improve business operations and decision-making. It combines machine learning, natural language processing, and robotic process automation to automate complex tasks. Cognitive automation is increasingly used in sectors like banking, healthcare, retail, and manufacturing to streamline processes like customer service, compliance, and data management.
Increasing volume of data generated by businesses
The explosion of data from various sources like IoT devices, social media, and business applications is making it increasingly difficult for humans to process and extract insights. This is driving businesses to adopt cognitive automation solutions that can efficiently handle large volumes of structured and unstructured data. Moreover cognitive automation leverages technologies like AI, machine learning, and natural language processing to automate data-intensive processes and generate actionable insights which drives the growth of the market.
Technological limitations
Implementing cognitive automation into business processes can be complex and time-consuming, potentially leading to delays and increased costs. This complexity can deter companies from pursuing cognitive automation, as it may disrupt operations. Additionally, data privacy and security concerns arise due to the processing of sensitive data, and compliance with regulations like GDPR and CCPA can complicate the deployment of cognitive automation solutions hampering the markets growth.
Increased demand for efficiency and cost reduction
Cognitive automation helps organizations achieve substantial cost savings by minimizing manual errors and optimizing resource allocation. By automating routine tasks, businesses can reduce labor costs and improve the speed and accuracy of their operations. For instance, the integration of cognitive capabilities into robotic process automation (RPA) allows for the efficient handling of structured and unstructured data, which is crucial for decision-making and operational excellence
Increased reliance on data in cognitive automation systems
Cognitive automation relies on quality training data, which can be biased or inaccurate if it contains human biases or inaccuracies. This can lead to unfair treatment, incorrect predictions, and erosion of trust in the technology. Mitigating algorithmic bias requires careful data curation and testing. The opaque nature of AI algorithms makes it difficult to explain decision-making, which can be problematic in areas like healthcare and finance where transparency and accountability are critical.
The COVID-19 pandemic has had a mixed impact on the Cognitive Automation Market. While it has accelerated the adoption of automation technologies as businesses seek to enhance efficiency and reduce costs, the initial economic disruption caused by lockdowns and supply chain issues slowed market growth in 2020-2021. However, as cognitive automation solutions become more sophisticated and businesses increasingly rely on data-driven insights to drive performance.
The solutions segment is expected to be the largest during the forecast period
The solutions segment is expected to be the largest during the forecast period because these solutions improve operational efficiency by automating repetitive tasks, allowing employees to focus on strategic activities. This leads to increased productivity in sectors like banking, healthcare, and IT. Advanced technologies like AI and machine learning enable organizations to analyze large data volumes, support better decision-making, and enhance business process adaptability encouraging its market growth.
The healthcare segment is expected to have the highest CAGR during the forecast period
The healthcare segment is expected to have the highest CAGR during the forecast period because cognitive automation is revolutionizing healthcare by automating administrative tasks like medical record digitization and billing, enhancing clinical decision-making by analyzing patient data, and reducing medical errors. It allows healthcare staff to focus on patient care, improves treatment plans, and reduces errors in areas like prescription management and drug interactions, ensuring patient safety.
North America is projected to hold the largest market share during the forecast period attributed to its early adoption of automation and AI technologies by businesses and government institutions. The US has a strong presence of leading vendors like Blue Prism, IBM, IPsoft, and Kryon Systems, driving innovation and adoption. Additionally, the region is witnessing significant growth in the use of intelligent virtual assistants for customer service and sales interactions.
Asia Pacific is projected to witness the highest CAGR over the forecast period due to economic development and urbanization, leading to increased demand for efficient processes and cost-effective solutions. The rise of digitalization and cloud adoption further enhances this market, enabling organizations to improve operational efficiency, reduce costs, and enhance customer experiences.
Key players in the market
Some of the key players in Cognitive Automation market include Automation Anywhere , Blue Prism, Edge Verve Systems Ltd., FPT Software, IBM, Kofax, Microsoft Corporation, NICE, NTT Advanced Technology Corp., OnviSource, Inc., Pegasystems, UiPath and WorkFusion, Inc
In August 2024, IBM and Intel have announced a collaboration to deploy Intel(R) Gaudi(R) 3 AI accelerators as a service on IBM Cloud. This offering, which is expected to be available in early 2025, aims to help more cost effectively scale enterprise AI and drive innovation underpinned with security and resiliency.
In August 2024, IBM announced the introduction of generative AI capabilities to its managed Threat Detection and Response Services utilized by IBM Consulting analysts to advance and streamline security operations for clients.
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.