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1625275

到 2030 年的客戶經驗管理市場預測：按組件、接觸點、部署、公司規模、最終用戶和地區進行的全球分析

Customer Experience Management Market Forecasts to 2030 - Global Analysis by Component, Touchpoint, Deployment Mode, Enterprise Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3個工作天內

價格

根據Stratistics MRC預測，2024年全球客戶經驗管理市場規模將達到141.8億美元，預計2030年將達到379億美元，預測期內複合年成長率為17.8%。

客戶經驗管理（CEM 或 CXM）是創建和最佳化品牌與客戶接觸的策略過程，以提高幸福感、忠誠度和擁護度。 CXM 需要了解所有接觸點（包括行銷、銷售和支援）的客戶需求、趨勢和行為。透過利用技術、回饋和資料分析，公司可以提供滿足消費者期望的無縫、個人化體驗。 CEM 旨在推動長期盈利、提高客戶維繫並建立情感聯繫。為了提高品牌知名度和競爭優勢，強大的 CEM 策略融合了跨職能舉措，確保客戶體驗的一致性並建立信任。

根據 HubSpot 研究，約 76% 的企業已投資提供多種客戶服務管道。

數位管道普及

數位管道的日益普及正在改變行業，企業可以透過社交媒體、行動應用程式和網站等眾多接觸點與客戶溝通。這項變更將促進溝通、改善客製化並提供有關消費行為的即時資訊。數位管道使企業能夠更好地滿足客戶需求，同時提供一致且有趣的體驗。將人工智慧 (AI) 和分析等最尖端科技融入 CEM 系統正在推動市場擴張和創新。

實施成本高

在客戶經驗管理（CEM）領域，高昂的實施成本是一個主要障礙，特別是對於中小型企業而言。在員工培訓、系統整合和尖端技術方面的前期投資可能是遙不可及的。這些費用阻礙了公司使用 CEM 解決方案，並限制了他們改善客戶關係和保持競爭力的能力。因此，公司可能會推遲或不購買這些關鍵設備，從而限制市場成長。

人工智慧和分析的進步

人工智慧和分析的進步正在徹底改變客戶經驗管理 (CXM) 領域，使企業能夠提供客製化的即時互動。透過人工智慧主導的解決方案分析大規模消費者資料，以改善互動、自動回應和預測行為。來自進階分析的可行見解可幫助企業增加收益、提高保留率並最佳化策略。隨著公司越來越注重無縫體驗，人工智慧和分析在改變 CXM 競爭格局方面發揮關鍵作用。

整合複雜度

整合挑戰正在阻礙該行業，使企業難以整合來自多個管道和平台的資料。決策延遲、效率低落和消費者體驗不均都是這種分散的結果。將過時的系統與現代CEM 解決方案整合所需的時間和資源使公司無法充分利用複雜的分析和客製化的客戶互動策略的承諾，使他們無法充分利用複雜的分析和客製化的客戶互動策略的承諾。

COVID-19 的影響：

COVID-19 的爆發加速了客戶經驗管理 (CEM) 解決方案的採用，因為公司優先考慮數位化參與以應對不斷變化的消費行為。遠端互動、個人化溝通和高效解決問題已變得至關重要，推動了對人工智慧工具和全通路平台的需求。醫療保健、電子商務和金融服務等行業嚴重依賴 CEM 來在混亂和不斷變化的期望中保持客戶忠誠度。

預計醫療保健產業將是預測期內最大的產業。

由於對個人化服務、無縫通訊和高效問題解決的需求不斷成長，促使醫療保健提供者採用先進的 CEM 解決方案，預計醫療保健產業將在預測期內實現最高成長。人工智慧、遠端醫療和 CRM 系統等技術可以增強病人參與、簡化業務並提高滿意度。日益激烈的競爭、監管要求以及對患者保留的關注進一步推動了 CEM 的採用，將醫療保健定位為市場成長和創新的關鍵貢獻者。

預計行動應用領域在預測期內複合年成長率最高

行動應用程式產業預計在預測期內將出現最高的複合年成長率，因為它提供無縫通訊管道、即時支援以及基於用戶行為的客製化建議。推播通知、應用程式內回饋和人工智慧主導分析等功能使企業能夠主動回應客戶需求並提高滿意度。行動應用程式還可以透過獎勵計劃和簡化的體驗來培養忠誠度並確保便利性和參與度。隨著行動裝置使用量的增加，這些應用程式在提高客戶維繫方面發揮著至關重要的作用。

佔比最大的地區：

由於人工智慧和分析的普及以及先進的數位基礎設施的到位，預計北美將在預測期內佔據最大的市場佔有率。公司使用 CEM 來提高客戶忠誠度、增強客製化能力並獲得競爭優勢。全通路互動需求的不斷成長以及行動和電子商務平台的激增推動了市場擴張。此外，優先考慮消費者權利和資料保護的法規確保了先進的解決方案能夠培養各種企業的忠誠度和信任。

複合年成長率最高的地區：

由於快速的數位轉型、智慧型手機普及率的提高以及消費者對個人化體驗的期望不斷提高，預計亞太地區在預測期內的複合年成長率最高。公司正在利用 CEM 解決方案來提高中國、印度和東南亞等競爭激烈的市場中的客戶滿意度和忠誠度。電子商務、社群媒體和高級分析的興起進一步加速了 CEM 的採用。此外，該地區多元化的文化和經濟動態鼓勵企業投資在地化資料主導策略，推動 CEM 市場的顯著成長。

免費客製化服務：

訂閱此報告的客戶可以存取以下免費自訂選項之一：

  • 公司簡介
    • 其他市場公司的綜合分析（最多 3 家公司）
    • 主要企業SWOT分析（最多3家企業）
  • 區域分割
    • 根據客戶興趣對主要國家的市場估計、預測和複合年成長率（註：基於可行性檢查）
  • 競爭標基準化分析
    • 根據產品系列、地理分佈和策略聯盟對主要企業基準化分析

目錄

第1章執行摘要

第2章 前言

  • 概述
  • 相關利益者
  • 調查範圍
  • 調查方法
    • 資料探勘
    • 資料分析
    • 資料檢驗
    • 研究途徑
  • 研究資訊來源
    • 主要研究資訊來源
    • 二次研究資訊來源
    • 先決條件

第3章市場趨勢分析

  • 促進因素
  • 抑制因素
  • 機會
  • 威脅
  • 最終用戶分析
  • 新興市場
  • COVID-19 的影響

第4章波特五力分析

  • 供應商的議價能力
  • 買方議價能力
  • 替代品的威脅
  • 新進入者的威脅
  • 競爭公司之間的敵對關係

第5章全球客戶經驗管理市場：按組成部分

  • 解決方案
    • 客戶分析
    • 回饋管理
    • 客戶參與平台
    • CRM系統（客戶關係管理）
    • 全通路解決方案
    • 勞動力最佳化
  • 服務
    • 專業服務
    • 託管服務

第6章全球客戶經驗管理市場：按接觸點

  • 網路
  • 行動應用程式
  • 社群媒體平台
  • 客服中心
  • 電子郵件
  • 店內/線下接觸點
  • 虛擬助理/聊天機器人

第7章全球客戶經驗管理市場：依部署

  • 本地
  • 雲端基礎

第8章全球客戶經驗管理市場：依公司規模

  • 小型企業
  • 主要企業

第9章全球客戶經驗管理市場：依最終使用者分類

  • 零售與電子商務
  • 銀行、金融服務和保險 (BFSI)
  • 衛生保健
  • 資訊科技和通訊
  • 旅遊/酒店業
  • 媒體和娛樂
  • 製造業
  • 政府和公共部門
  • 能源/公共產業
  • 教育
  • 其他最終用戶

第10章全球客戶經驗管理市場：按地區

  • 北美洲
    • 美國
    • 加拿大
    • 墨西哥
  • 歐洲
    • 德國
    • 英國
    • 義大利
    • 法國
    • 西班牙
    • 其他歐洲國家
  • 亞太地區
    • 日本
    • 中國
    • 印度
    • 澳洲
    • 紐西蘭
    • 韓國
    • 其他亞太地區
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地區
  • 中東/非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 卡達
    • 南非
    • 其他中東和非洲

第11章 主要進展

  • 合約、夥伴關係、合作和合資企業
  • 收購和合併
  • 新產品發布
  • 業務拓展
  • 其他關鍵策略

第12章 公司概況

  • Adobe Inc.
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • International Business Machines Corp.
  • Medallia Inc.
  • Miraway
  • Open Text Corp.
  • Oracle Corporation
  • Qualtrics
  • SAP SE
  • SAS Institute Inc.
  • Service Management Group（SMG）
  • Tech Mahindra Ltd.
  • Verint
  • Zendesk
Product Code: SMRC28230

According to Stratistics MRC, the Global Customer Experience Management Market is accounted for $14.18 billion in 2024 and is expected to reach $37.90 billion by 2030 growing at a CAGR of 17.8% during the forecast period. Customer Experience Management (CEM or CXM) is the strategic process of creating and optimizing each customer encounter with a brand in order to increase happiness, loyalty, and advocacy. It entails comprehending the requirements, inclinations, and actions of customers across all touchpoints, such as marketing, sales, and support. Businesses may provide seamless, individualized experiences that meet consumer expectations by utilizing technology, feedback, and data analytics. CEM seeks to foster long-term profitability, enhance client retention, and establish emotional bonds. In order to improve brand perception and competitive advantage, a strong CEM strategy incorporates cross-departmental initiatives, guaranteeing consistency and building trust throughout the customer experience.

According to a HubSpot survey, around 76% of businesses are investing more in offering multiple channels for customer service.

Market Dynamics:

Driver:

Growing Adoption of Digital Channels

The increasing use of digital channels is transforming the industry by allowing firms to communicate with customers via numerous touchpoints such as social media, mobile applications, and websites. This change facilitates communication, improves customisation, and offers real-time information about consumer behavior. Digital channels enable businesses to better meet client demands while providing consistent and interesting experiences. The incorporation of cutting-edge technology like artificial intelligence (AI) and analytics into CEM systems is propelling market expansion and innovation.

Restraint:

High Implementation Costs

High implementation costs are a key barrier in the Customer Experience Management (CEM) sector, particularly for small and medium-sized businesses (SMEs). Employee training, system integration, and the initial investment in cutting-edge technology might be unaffordable. These expenses can discourage companies from using CEM solutions, which would limit their capacity to improve client relations and maintain their competitiveness. As a result, businesses could put off or refrain from purchasing these crucial instruments, thus it limits market growth.

Opportunity:

Advancements in AI and Analytics

AI and analytics advancements are transforming the Customer Experience Management (CXM) sector, allowing organizations to provide tailored, real-time interactions. Large-scale consumer data is analyzed by AI-driven solutions to improve interaction, automate answers, and forecast behavior. Actionable insights from advanced analytics help businesses increase revenue, enhance retention, and optimize strategy. AI and analytics are playing a key role in changing the competitive landscape of CXM as companies place a higher priority on seamless experiences.

Threat:

Integration Complexities

Integration challenges impede the sector by making it difficult for firms to consolidate data from several channels and platforms. Decision-making delays, inefficiencies, and uneven consumer experiences are the results of this fragmentation. Businesses are unable to fully utilize the promise of sophisticated analytics and customized customer interaction strategies due to the time and resource commitment required to integrate outdated systems with contemporary CEM solutions, which hinders the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic accelerated the adoption of Customer Experience Management (CEM) solutions as businesses prioritized digital engagement to address changing consumer behaviors. Remote interactions, personalized communication, and efficient issue resolution became critical, driving demand for AI-powered tools and omnichannel platforms. Industries like healthcare, e-commerce, and financial services heavily relied on CEM to maintain customer loyalty amid disruptions and shifting expectations.

The healthcare segment is expected to be the largest during the forecast period

The healthcare segment is expected to be the largest during the forecast period due to increasing demand for personalized services, seamless communication, and efficient problem resolution has prompted healthcare providers to adopt advanced CEM solutions. Technologies like AI, telehealth, and CRM systems enhance patient engagement, streamline operations, and improve satisfaction. Rising competition, regulatory mandates, and focus on patient retention further boost CEM adoption, positioning healthcare as a critical contributor to the market's growth and innovation.

The mobile applications segment is expected to have the highest CAGR during the forecast period

The mobile applications segment is expected to have the highest CAGR during the forecast period as they provide seamless communication channels, instant access to support, and tailored recommendations based on user behavior. With features like push notifications, in-app feedback, and AI-driven analytics, businesses can proactively address customer needs and improve satisfaction. Mobile apps also foster loyalty through rewards programs and streamlined experiences, ensuring convenience and engagement. As mobile usage grows, these applications are pivotal in driving customer retention.

Region with largest share:

North America is projected to hold the largest market share during the forecast period because of the widespread use of AI and analytics, as well as sophisticated digital infrastructure. Companies use CEM to improve client loyalty, promote customization, and obtain a competitive edge. Market expansion is fueled by the growing need for omnichannel interaction as well as the spread of mobile and e-commerce platforms. Furthermore, regulations that prioritize consumer rights and data protection guarantee advanced solutions that promote loyalty and trust across a range of businesses.

Region with highest CAGR:

Asia Pacific is projected to witness the highest CAGR over the forecast period due to rapid digital transformation, increasing smartphone penetration, and growing consumer expectations for personalized experiences. Businesses are leveraging CEM solutions to enhance customer satisfaction and loyalty in competitive markets like China, India, and Southeast Asia. The rise of e-commerce, social media, and advanced analytics further accelerates CEM adoption. Additionally, the region's diverse cultural and economic dynamics push companies to invest in localized, data-driven strategies, fostering significant growth in the CEM market.

Key players in the market

Some of the key players in Customer Experience Management market include Adobe Inc., Avaya Inc., Clarabridge, Freshworks Inc., Genesys, International Business Machines Corp., Medallia Inc., Miraway, Open Text Corp., Oracle Corporation, Qualtrics, SAP SE, SAS Institute Inc., Service Management Group (SMG), Tech Mahindra Ltd., Verint and Zendesk.

Key Developments:

In December 2024, Pearl Academy has collaborated with Tech Mahindra to launch the Makers Lab, will serve as an innovation hub focused on advancing Generative AI (GenAI), the Metaverse, and Gaming. It marks a significant milestone in the convergence of creative education and cutting-edge technology.

In November 2024, Tech Mahindra has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop an Autonomous Networks Operations Platform (ANOP) designed for Communication Service Providers (CSPs) and enterprise customers.

In November 2024, Tech Mahindra announced the launch of TechM agentX-a comprehensive suite of GenAI-powered solutions designed to drive intelligent automation and enhance efficiency for enterprises globally.

Components Covered:

  • Solutions
  • Services

Touchpoints Covered:

  • Web
  • Mobile Applications
  • Social Media Platforms
  • Contact Centers
  • Email
  • In-Store / Offline Touchpoints
  • Virtual Assistants / Chatbots

Deployment Modes Covered:

  • On-Premises
  • Cloud-Based

Enterprise Sizes Covered:

  • Small & Medium-Sized Enterprises (SMEs)
  • Large Enterprises

End Users Covered:

  • Retail & eCommerce
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • IT & Telecommunications
  • Travel & Hospitality
  • Media & Entertainment
  • Manufacturing
  • Government & Public Sector
  • Energy & Utilities
  • Education
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Customer Experience Management Market, By Component

  • 5.1 Introduction
  • 5.2 Solutions
    • 5.2.1 Customer Analytics
    • 5.2.2 Feedback Management
    • 5.2.3 Customer Engagement Platforms
    • 5.2.4 CRM Systems (Customer Relationship Management)
    • 5.2.5 Omnichannel Solutions
    • 5.2.6 Workforce Optimization
  • 5.3 Services
    • 5.3.1 Professional Services
    • 5.3.2 Managed Services

6 Global Customer Experience Management Market, By Touchpoint

  • 6.1 Introduction
  • 6.2 Web
  • 6.3 Mobile Applications
  • 6.4 Social Media Platforms
  • 6.5 Contact Centers
  • 6.6 Email
  • 6.7 In-Store / Offline Touchpoints
  • 6.8 Virtual Assistants / Chatbots

7 Global Customer Experience Management Market, By Deployment Mode

  • 7.1 Introduction
  • 7.2 On-Premises
  • 7.3 Cloud-Based

8 Global Customer Experience Management Market, By Enterprise Size

  • 8.1 Introduction
  • 8.2 Small & Medium-Sized Enterprises (SMEs)
  • 8.3 Large Enterprises

9 Global Customer Experience Management Market, By End User

  • 9.1 Introduction
  • 9.2 Retail & eCommerce
  • 9.3 Banking, Financial Services, and Insurance (BFSI)
  • 9.4 Healthcare
  • 9.5 IT & Telecommunications
  • 9.6 Travel & Hospitality
  • 9.7 Media & Entertainment
  • 9.8 Manufacturing
  • 9.9 Government & Public Sector
  • 9.10 Energy & Utilities
  • 9.11 Education
  • 9.12 Other End Users

10 Global Customer Experience Management Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 Adobe Inc.
  • 12.2 Avaya Inc.
  • 12.3 Clarabridge
  • 12.4 Freshworks Inc.
  • 12.5 Genesys
  • 12.6 International Business Machines Corp.
  • 12.7 Medallia Inc.
  • 12.8 Miraway
  • 12.9 Open Text Corp.
  • 12.10 Oracle Corporation
  • 12.11 Qualtrics
  • 12.12 SAP SE
  • 12.13 SAS Institute Inc.
  • 12.14 Service Management Group (SMG)
  • 12.15 Tech Mahindra Ltd.
  • 12.16 Verint
  • 12.17 Zendesk

List of Tables

  • Table 1 Global Customer Experience Management Market Outlook, By Region (2022-2030) ($MN)
  • Table 2 Global Customer Experience Management Market Outlook, By Component (2022-2030) ($MN)
  • Table 3 Global Customer Experience Management Market Outlook, By Solutions (2022-2030) ($MN)
  • Table 4 Global Customer Experience Management Market Outlook, By Customer Analytics (2022-2030) ($MN)
  • Table 5 Global Customer Experience Management Market Outlook, By Feedback Management (2022-2030) ($MN)
  • Table 6 Global Customer Experience Management Market Outlook, By Customer Engagement Platforms (2022-2030) ($MN)
  • Table 7 Global Customer Experience Management Market Outlook, By CRM Systems (Customer Relationship Management) (2022-2030) ($MN)
  • Table 8 Global Customer Experience Management Market Outlook, By Omnichannel Solutions (2022-2030) ($MN)
  • Table 9 Global Customer Experience Management Market Outlook, By Workforce Optimization (2022-2030) ($MN)
  • Table 10 Global Customer Experience Management Market Outlook, By Services (2022-2030) ($MN)
  • Table 11 Global Customer Experience Management Market Outlook, By Professional Services (2022-2030) ($MN)
  • Table 12 Global Customer Experience Management Market Outlook, By Managed Services (2022-2030) ($MN)
  • Table 13 Global Customer Experience Management Market Outlook, By Touchpoint (2022-2030) ($MN)
  • Table 14 Global Customer Experience Management Market Outlook, By Web (2022-2030) ($MN)
  • Table 15 Global Customer Experience Management Market Outlook, By Mobile Applications (2022-2030) ($MN)
  • Table 16 Global Customer Experience Management Market Outlook, By Social Media Platforms (2022-2030) ($MN)
  • Table 17 Global Customer Experience Management Market Outlook, By Contact Centers (2022-2030) ($MN)
  • Table 18 Global Customer Experience Management Market Outlook, By Email (2022-2030) ($MN)
  • Table 19 Global Customer Experience Management Market Outlook, By In-Store / Offline Touchpoints (2022-2030) ($MN)
  • Table 20 Global Customer Experience Management Market Outlook, By Virtual Assistants / Chatbots (2022-2030) ($MN)
  • Table 21 Global Customer Experience Management Market Outlook, By Deployment Mode (2022-2030) ($MN)
  • Table 22 Global Customer Experience Management Market Outlook, By On-Premises (2022-2030) ($MN)
  • Table 23 Global Customer Experience Management Market Outlook, By Cloud-Based (2022-2030) ($MN)
  • Table 24 Global Customer Experience Management Market Outlook, By Enterprise Size (2022-2030) ($MN)
  • Table 25 Global Customer Experience Management Market Outlook, By Small & Medium-Sized Enterprises (SMEs) (2022-2030) ($MN)
  • Table 26 Global Customer Experience Management Market Outlook, By Large Enterprises (2022-2030) ($MN)
  • Table 27 Global Customer Experience Management Market Outlook, By End User (2022-2030) ($MN)
  • Table 28 Global Customer Experience Management Market Outlook, By Retail & eCommerce (2022-2030) ($MN)
  • Table 29 Global Customer Experience Management Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2022-2030) ($MN)
  • Table 30 Global Customer Experience Management Market Outlook, By Healthcare (2022-2030) ($MN)
  • Table 31 Global Customer Experience Management Market Outlook, By IT & Telecommunications (2022-2030) ($MN)
  • Table 32 Global Customer Experience Management Market Outlook, By Travel & Hospitality (2022-2030) ($MN)
  • Table 33 Global Customer Experience Management Market Outlook, By Media & Entertainment (2022-2030) ($MN)
  • Table 34 Global Customer Experience Management Market Outlook, By Manufacturing (2022-2030) ($MN)
  • Table 35 Global Customer Experience Management Market Outlook, By Government & Public Sector (2022-2030) ($MN)
  • Table 36 Global Customer Experience Management Market Outlook, By Energy & Utilities (2022-2030) ($MN)
  • Table 37 Global Customer Experience Management Market Outlook, By Education (2022-2030) ($MN)
  • Table 38 Global Customer Experience Management Market Outlook, By Other End Users (2022-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.