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市場調查報告書
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1525282

全球醫療保健業務流程外包市場規模研究（按解決方案、服務和 2022-2032 年區域預測）

Global Healthcare Business Process Outsourcing Market Size Study, by Solution, by Service, and Regional Forecasts 2022-2032
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 285 Pages | 商品交期: 2-3個工作天內

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簡介目錄

2023年全球醫療保健業務流程外包（BPO）市場價值約為291.7億美元，預計在2024-2032年預測期內將以超過10.87%的健康成長率成長。醫療保健 BPO 涉及將醫療保健組織的非核心管理和營運職能外包給外部服務提供者。這使得醫療保健提供者能夠專注於患者護理，同時透過專業知識提高效率、降低成本並改善資料管理。降低營運費用的努力、BPO 的興起和熟練勞動力推動了市場成長。醫療保健 BPO 涵蓋財務、人力資源和技術支援等功能，以提高效率並降低成本。其他成長動力包括遠距醫療支援、遠距患者監護、遠距醫療解決方案、轉錄服務、醫療文件、客戶互動和 IT 服務，這些共同增強了醫療保健的可及性。

醫療保健 BPO 市場是全球 BPO 行業的重要組成部分，醫療保健公司擴大轉向這些服務來簡化營運並改善患者護理。產品包括收入週期管理、醫療編碼和計費、患者參與和分析。這些服務可協助醫療機構降低成本、提高效率並改善整體病患體驗。人工智慧和機器學習等先進技術的日益使用為市場提供了支持，這些技術擴大了這些服務的範圍，使它們更加有效和高效。然而，資料外洩對市場成長構成了重大挑戰，因為全球網路攻擊的增加導致醫療機構中敏感患者資訊的遺失。

據估計，北美將在 2023 年主導全球市場的成長。離岸外包在財務和會計、客戶服務和供應商服務等活動中很常見。然而，不當的規劃和財務分配可能會導致訴訟和遣散費。人工智慧和機器學習等先進技術正在徹底改變藥物開發和其他醫療保健流程，進一步推動市場成長。鑑於醫療保健成本上升、人口老齡化、電子健康記錄採用率不斷提高、提高營運效率的需求以及以具有競爭力的成本提供大量熟練勞動力。此外，政府促進醫療基礎設施發展的有利措施正在推動市場成長。

目錄

第 1 章：全球醫療保健業務流程外包 (BPO) 市場執行摘要

  • 全球醫療保健業務流程外包 (BPO) 市場規模及預測 (2022-2032)
  • 區域概要
  • 分部摘要
    • 按解決方案
    • 按服務
  • 主要趨勢
  • 經濟衰退的影響
  • 分析師推薦與結論

第 2 章：全球醫療保健業務流程外包 (BPO) 市場定義與研究假設

  • 研究目的
  • 市場定義
  • 研究假設
    • 包容與排除
    • 限制
    • 供給側分析
      • 可用性
      • 基礎設施
      • 監管環境
      • 市場競爭
      • 經濟可行性（消費者的角度）
    • 需求面分析
      • 監理框架
      • 技術進步
      • 環境考慮
      • 消費者意識和接受度
  • 估算方法
  • 研究涵蓋的年份
  • 貨幣兌換率

第 3 章：全球醫療保健業務流程外包 (BPO) 市場動態

  • 市場促進因素
    • 技術熟練的專業人員的存在
    • 透過外包降低成本
    • 提高效率和病患護理
  • 市場挑戰
    • 資料外洩與網路安全風險
    • 監理和合規問題
  • 市場機會
    • 人工智慧和機器學習的採用率不斷提高
    • 雲端運算服務的擴展
    • 新興市場的成長

第 4 章：全球醫療保健業務流程外包 (BPO) 市場產業分析

  • 波特的五力模型
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭競爭
    • 波特五力模型的未來方法
    • 波特的 5 力影響分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社會的
    • 技術性
    • 環境的
    • 合法的
  • 頂級投資機會
  • 最佳制勝策略
  • 顛覆性趨勢
  • 產業專家視角
  • 分析師推薦與結論

第 5 章：全球醫療保健業務流程外包 (BPO) 市場規模與預測：按解決方案 - 2022-2032

  • 細分儀表板
  • 全球醫療保健業務流程外包 (BPO) 市場：2022 年和 2032 年解決方案收入趨勢分析
    • 製造業
    • 研究與開發
    • 非臨床服務

第 6 章：全球醫療保健業務流程外包 (BPO) 市場規模與預測：按服務分類 - 2022-2032

  • 細分儀表板
  • 全球醫療保健業務流程外包 (BPO) 市場：2022 年和 2032 年服務收入趨勢分析
    • 收入周期管理
    • 病人照護服務
    • 患者入組和策略規劃

第 7 章：全球醫療保健業務流程外包 (BPO) 市場規模與預測：按地區 - 2022-2032

  • 北美洲
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 西班牙
    • 義大利
    • 歐洲其他地區
  • 亞太
    • 中國
    • 印度
    • 日本
    • 澳洲
    • 韓國
    • 亞太地區其他地區
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 拉丁美洲其他地區
  • 中東和非洲
    • 沙烏地阿拉伯
    • 南非
    • 中東和非洲其他地區

第 8 章：競爭情報

  • 重點企業SWOT分析
  • 頂級市場策略
  • 公司簡介
    • Genpact Ltd.
      • 關鍵訊息
      • 概述
      • 財務（視數據可用性而定）
      • 產品概要
      • 市場策略
    • HCL Technologies Ltd.
    • Infosys Ltd.
    • International Business Machines Corp.
    • IQVIA Holdings Inc.
    • Teleperformance SE
    • Accenture PLC
    • Conduent Inc.
    • Sutherland Global Services Inc.
    • Capgemini SE
    • NTT Data Corporation
    • Cognizant Technology Solutions Corp.
    • Genpact Ltd.
    • HCL Technologies Ltd.
    • Infosys Ltd.

第 9 章：研究過程

  • 研究過程
    • 資料探勘
    • 分析
    • 市場預測
    • 驗證
    • 出版
  • 研究屬性
簡介目錄

Global Healthcare Business Process Outsourcing (BPO) Market is valued at approximately USD 29.17 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 10.87% over the forecast period 2024-2032. Healthcare BPO involves contracting out non-core administrative and operational functions of a healthcare organization to external service providers. This enables healthcare providers to concentrate on patient care while enhancing efficiency, reducing costs, and improving data management through specialized expertise. The market growth is driven by efforts to lower operational expenses, the rise of BPO, and a skilled workforce. Healthcare BPO covers functions like finance, HR, and technical support to boost efficiency and cut costs. Additional growth drivers include telehealth support, remote patient monitoring, telemedicine solutions, transcription services, medical documentation, customer interactions, and IT services, which collectively enhance access to healthcare.

The healthcare BPO market is a significant segment in the global BPO industry, with healthcare companies increasingly turning to these services to streamline operations and improve patient care. Offerings include revenue cycle management, medical coding and billing, patient engagement, and analytics. These services help healthcare organizations reduce costs, increase efficiency, and enhance the overall patient experience. The market is supported by the increasing use of advanced technologies like artificial intelligence and machine learning, which expand the scope of these services, making them more effective and efficient. However, data breaches pose a significant challenge to market growth, as the increase in cyberattacks globally results in the loss of sensitive patient information in healthcare organizations.

North America is estimated to dominate to the growth of the global market during 2023. This growth is driven by improvements in healthcare infrastructure, increased healthcare expenditure, and favorable reimbursements. Offshore outsourcing is common for activities such as finance and accounting, customer care services, and provider services. However, improper planning and financial allocation can lead to litigation and severance pay. Advanced technologies like AI and machine learning are revolutionizing drug development and other healthcare processes, further driving market growth. Whereas, the market in Asia Pacific is anticipated to grow at the fastest rate over the forecast period fueled by rising cost of healthcare, a growing aging population, increasing adoption of electronic health records, the need for improved operational efficiency, and the availability of a large pool of skilled labor at competitive costs. Additionally, favorable government initiatives to promote healthcare infrastructure development are fueling market growth.

Major market players included in this report are:

  • Genpact Ltd
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • IQVIA Holdings Inc.
  • Teleperformance SE
  • Accenture PLC
  • Conduent Inc.
  • Sutherland Global Services Inc.
  • Capgemini SE
  • NTT Data Corporation
  • Cognizant Technology Solutions Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.

The detailed segments and sub-segment of the market are explained below:

By Solution:

  • Manufacturing
  • Research and Development
  • Non-clinical services

By Service:

  • Revenue Cycle Management
  • Patient Care Services
  • Patient Enrollment and Strategic Planning

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa

Years considered for the study are as follows:

  • Historical year - 2022
  • Base year - 2023
  • Forecast period - 2024 to 2032

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2022 to 2032.
  • Annualized revenues and regional level analysis for each market segment.
  • Detailed analysis of geographical landscape with country-level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of the competitive structure of the market.
  • Demand-side and supply-side analysis of the market.

Table of Contents

Chapter 1. Global Healthcare Business Process Outsourcing (BPO) Market Executive Summary

  • 1.1. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecast (2022-2032)
  • 1.2. Regional Summary
  • 1.3. Segmental Summary
    • 1.3.1. By Solution
    • 1.3.2. By Service
  • 1.4. Key Trends
  • 1.5. Recession Impact
  • 1.6. Analyst Recommendation & Conclusion

Chapter 2. Global Healthcare Business Process Outsourcing (BPO) Market Definition and Research Assumptions

  • 2.1. Research Objective
  • 2.2. Market Definition
  • 2.3. Research Assumptions
    • 2.3.1. Inclusion & Exclusion
    • 2.3.2. Limitations
    • 2.3.3. Supply Side Analysis
      • 2.3.3.1. Availability
      • 2.3.3.2. Infrastructure
      • 2.3.3.3. Regulatory Environment
      • 2.3.3.4. Market Competition
      • 2.3.3.5. Economic Viability (Consumer's Perspective)
    • 2.3.4. Demand Side Analysis
      • 2.3.4.1. Regulatory frameworks
      • 2.3.4.2. Technological Advancements
      • 2.3.4.3. Environmental Considerations
      • 2.3.4.4. Consumer Awareness & Acceptance
  • 2.4. Estimation Methodology
  • 2.5. Years Considered for the Study
  • 2.6. Currency Conversion Rates

Chapter 3. Global Healthcare Business Process Outsourcing (BPO) Market Dynamics

  • 3.1. Market Drivers
    • 3.1.1. Presence of Skilled Professionals
    • 3.1.2. Cost Reduction Through Outsourcing
    • 3.1.3. Enhanced Efficiency and Patient Care
  • 3.2. Market Challenges
    • 3.2.1. Data Breaches and Cybersecurity Risks
    • 3.2.2. Regulatory and Compliance Issues
  • 3.3. Market Opportunities
    • 3.3.1. Increasing Adoption of AI and Machine Learning
    • 3.3.2. Expansion of Cloud Computing Services
    • 3.3.3. Growth in Emerging Markets

Chapter 4. Global Healthcare Business Process Outsourcing (BPO) Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
    • 4.1.7. Porter's 5 Force Impact Analysis
  • 4.2. PESTEL Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
    • 4.2.5. Environmental
    • 4.2.6. Legal
  • 4.3. Top investment opportunity
  • 4.4. Top winning strategies
  • 4.5. Disruptive Trends
  • 4.6. Industry Expert Perspective
  • 4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Solution 2022-2032

  • 5.1. Segment Dashboard
  • 5.2. Global Healthcare Business Process Outsourcing (BPO) Market: Solution Revenue Trend Analysis, 2022 & 2032 (USD Billion)
    • 5.2.1. Manufacturing
    • 5.2.2. Research and Development
    • 5.2.3. Non-clinical services

Chapter 6. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Service 2022-2032

  • 6.1. Segment Dashboard
  • 6.2. Global Healthcare Business Process Outsourcing (BPO) Market: Service Revenue Trend Analysis, 2022 & 2032 (USD Billion)
    • 6.2.1. Revenue Cycle Management
    • 6.2.2. Patient Care Services
    • 6.2.3. Patient Enrollment and Strategic Planning

Chapter 7. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Region 2022-2032

  • 7.1. North America Healthcare Business Process Outsourcing (BPO) Market
    • 7.1.1. U.S. Healthcare Business Process Outsourcing (BPO) Market
      • 7.1.1.1. Solution breakdown size & forecasts, 2022-2032
      • 7.1.1.2. Service breakdown size & forecasts, 2022-2032
    • 7.1.2. Canada Healthcare Business Process Outsourcing (BPO) Market
  • 7.2. Europe Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.1. U.K. Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.2. Germany Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.3. France Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.4. Spain Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.5. Italy Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.6. Rest of Europe Healthcare Business Process Outsourcing (BPO) Market
  • 7.3. Asia-Pacific Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.1. China Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.2. India Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.3. Japan Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.4. Australia Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.5. South Korea Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.6. Rest of Asia Pacific Healthcare Business Process Outsourcing (BPO) Market
  • 7.4. Latin America Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.1. Brazil Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.2. Mexico Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.3. Rest of Latin America Healthcare Business Process Outsourcing (BPO) Market
  • 7.5. Middle East & Africa Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.1. Saudi Arabia Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.2. South Africa Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.3. Rest of Middle East & Africa Healthcare Business Process Outsourcing (BPO) Market

Chapter 8. Competitive Intelligence

  • 8.1. Key Company SWOT Analysis
  • 8.2. Top Market Strategies
  • 8.3. Company Profiles
    • 8.3.1. Genpact Ltd.
      • 8.3.1.1. Key Information
      • 8.3.1.2. Overview
      • 8.3.1.3. Financial (Subject to Data Availability)
      • 8.3.1.4. Product Summary
      • 8.3.1.5. Market Strategies
    • 8.3.2. HCL Technologies Ltd.
    • 8.3.3. Infosys Ltd.
    • 8.3.4. International Business Machines Corp.
    • 8.3.5. IQVIA Holdings Inc.
    • 8.3.6. Teleperformance SE
    • 8.3.7. Accenture PLC
    • 8.3.8. Conduent Inc.
    • 8.3.9. Sutherland Global Services Inc.
    • 8.3.10. Capgemini SE
    • 8.3.11. NTT Data Corporation
    • 8.3.12. Cognizant Technology Solutions Corp.
    • 8.3.13. Genpact Ltd.
    • 8.3.14. HCL Technologies Ltd.
    • 8.3.15. Infosys Ltd.

Chapter 9. Research Process

  • 9.1. Research Process
    • 9.1.1. Data Mining
    • 9.1.2. Analysis
    • 9.1.3. Market Estimation
    • 9.1.4. Validation
    • 9.1.5. Publishing
  • 9.2. Research Attributes