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雲端基礎的BPO 市場：按服務類型、按應用程式分類 - 2025-2030 年全球預測

Cloud-Based BPO Market by Service Types (Customer Services, Finance & Accounting, Human Resource), Applications (BFSI, Healthcare, IT & Telecommunication) - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 191 Pages | 商品交期: 最快1-2個工作天內

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2023年雲端基礎的BPO市場規模為1,139.5億美元，預計2024年將達到1,251.5億美元，複合年成長率為12.00%，預計到2030年將達到2,520.6億美元。

雲端基礎的業務流程外包 (BPO) 市場是整個 BPO 行業中的一個動態部分，重點是透過雲端技術而不是傳統的本地解決方案提供服務。由於企業需要實現業務靈活性、成本效率和擴充性，該領域正在受到關注。醫療保健、金融和零售等行業的組織擴大採用雲端基礎的BPO 服務來提高效率、利用遠距工作功能並專注於核心能力。最終用途範圍從客戶服務和技術支援到資料輸入、人力資源以及財務和核算服務，幫助各種規模的公司更有效地業務。

主要市場統計
基準年[2023] 1139.5億美元
預計年份 [2024] 1251.5億美元
預測年份 [2030] 2520.6億美元
複合年成長率（%） 12.00%

市場成長的主要驅動力是數位轉型需求的快速成長、雲端運算技術的進步以及對即時業務流程自動化的需求。此外，COVID-19大流行加速了遠距工作的趨勢，進一步刺激了該市場的擴張。潛在的機會存在於正在進行數位轉型的新興市場以及需要強大的推廣和業務精簡能力的行業。因此，公司必須專注於建立擴充性、安全且經濟高效的解決方案，以滿足市場需求。給相關人員的建議包括投資人工智慧和機器學習等先進技術，以提高雲端基礎的BPO 服務的功能和效率。

然而，資料安全問題、遵守各個司法管轄區的法規以及對傳統 BPO 模式變革的抵制等挑戰可能會阻礙市場成長。不斷變化的網路威脅和嚴格的資料保護法要求企業優先考慮強大的安全基礎設施和嚴格的合規措施。

創新的成長領域包括開發人工智慧主導的分析來預測客戶行為、利用區塊鏈進行安全交易處理以及整合物聯網以實現無縫服務交付。市場在很大程度上趨向於敏捷性和適應性，有利於能夠快速回應技術進步和不斷變化的客戶需求的公司。這些領域的有效創新和研究將帶來永續的業務成長和競爭優勢。

市場動態：揭示快速發展的雲端基礎的BPO 市場的關鍵市場洞察

雲端基礎的BPO 市場正因供需的動態交互作用而轉變。了解這些不斷變化的市場動態可以幫助企業做出明智的投資決策、策略決策並抓住新的商機。全面了解這些趨勢可以幫助企業降低政治、地理、技術、社會和經濟領域的風險，並了解消費行為及其對製造成本的影響，並更清楚地了解對採購趨勢的影響。

  • 市場促進因素
    • 通訊業擴大採用雲端基礎的BPO 服務以及資料中心的成長
    • 政府和非政府組織加強對BPO發展的支持
    • 快速工業化導致IT公司數量增加
  • 市場限制因素
    • 基於雲端基礎的BPO 初始投資較高
  • 市場機會
    • 雲端基礎的BPO 解決方案的技術進步
    • 越來越多的中小企業傾向於引入外包服務
  • 市場挑戰
    • 與使用雲端基礎的BPO 服務相關的隱私和資料安全問題

波特五力：駕馭雲端基礎的BPO 市場的策略工具

波特的五力架構是了解雲端基礎的BPO 市場競爭格局的重要工具。波特的五力框架為評估公司的競爭地位和探索策略機會提供了清晰的方法。該框架可幫助公司評估市場動態並確定新業務的盈利。這些見解使公司能夠利用自己的優勢，解決弱點並避免潛在的挑戰，從而確保更強大的市場地位。

PESTLE分析：了解雲端基礎的BPO 市場的外部影響

外部宏觀環境因素在塑造雲端基礎的BPO 市場的績效動態方面發揮著至關重要的作用。對政治、經濟、社會、技術、法律和環境因素的分析提供了應對這些影響所需的資訊。透過調查 PESTLE 因素，公司可以更了解潛在的風險和機會。這種分析可以幫助公司預測法規、消費者偏好和經濟趨勢的變化，並幫助他們做出積極主動的決策。

市場佔有率分析 了解雲端基礎的BPO 市場的競爭格局

雲端基礎的BPO 市場的詳細市場佔有率分析可以對供應商績效進行全面評估。公司可以透過比較收益、客戶群和成長率等關鍵指標來揭示其競爭地位。該分析揭示了市場集中、分散和整合的趨勢，為供應商提供了製定策略決策所需的洞察力，使他們能夠在日益激烈的競爭中佔有一席之地。

FPNV定位矩陣雲端基礎的BPO市場供應商績效評估

FPNV定位矩陣是評估雲端基礎的BPO市場供應商的重要工具。此矩陣允許業務組織根據商務策略和產品滿意度評估供應商，從而做出與其目標相符的明智決策。這四個象限使您能夠清晰、準確地分類供應商，並確定最能滿足您的策略目標的合作夥伴和解決方案。

策略分析和建議繪製雲端基礎的BPO 市場的成功之路

對於旨在加強其在全球市場的影響力的公司來說，雲端基礎的BPO 市場的策略分析至關重要。透過審查關鍵資源、能力和績效指標，公司可以識別成長機會並努力改進。這種方法使您能夠克服競爭環境中的挑戰，利用新的商機並取得長期成功。

本報告對市場進行了全面分析，涵蓋關鍵重點領域：

1. 市場滲透率：詳細檢視當前市場環境、主要企業的廣泛資料、評估其在市場中的影響力和整體影響力。

2. 市場開拓：辨識新興市場的成長機會，評估現有領域的擴張潛力，並提供未來成長的策略藍圖。

3. 市場多元化：分析近期產品發布、開拓地區、關鍵產業進展、塑造市場的策略投資。

4. 競爭評估與情報：徹底分析競爭格局，檢驗市場佔有率、業務策略、產品系列、認證、監理核准、專利趨勢、主要企業的技術進步等。

5. 產品開發與創新：重點在於有望推動未來市場成長的最尖端科技、研發活動和產品創新。

我們也回答重要問題，以幫助相關人員做出明智的決策：

1.目前的市場規模和未來的成長預測是多少？

2. 哪些產品、區隔市場和地區提供最佳投資機會？

3.塑造市場的主要技術趨勢和監管影響是什麼？

4.主要廠商的市場佔有率和競爭地位如何？

5. 推動供應商市場進入和退出策略的收益來源和策略機會是什麼？

目錄

第1章 前言

第2章調查方法

第3章執行摘要

第4章市場概況

第5章市場洞察

  • 市場動態
    • 促進因素
      • 通訊業擴大採用雲端基礎的BPO 服務以及資料中心的成長
      • 政府和非政府組織加強對 BPO 實施的支持
      • 快速工業化和IT企業增加
    • 抑制因素
      • 基於雲端基礎的BPO 初始投資較高
    • 機會
      • 雲端基礎的BPO 解決方案的技術進步
      • 越來越多的中小企業渴望引入外包服務。
    • 任務
      • 與使用雲端基礎的BPO 服務相關的隱私和資料安全問題
  • 市場區隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 經濟
    • 社群
    • 技術的
    • 合法地
    • 環境

第6章按服務類型分類的雲端基礎的BPO 市場

  • 客戶服務
  • 財務/會計
  • 人力資源
  • KPO

第7章雲端基礎的BPO 市場：按應用分類

  • BFSI
  • 衛生保健
  • 資訊科技和通訊
  • 製造業
  • 零售

第8章美洲雲端基礎的BPO市場

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美國

第9章亞太地區雲端基礎BPO市場

  • 澳洲
  • 中國
  • 印度
  • 印尼
  • 日本
  • 馬來西亞
  • 菲律賓
  • 新加坡
  • 韓國
  • 台灣
  • 泰國
  • 越南

第10章 歐洲、中東和非洲雲端基礎BPO市場

  • 丹麥
  • 埃及
  • 芬蘭
  • 法國
  • 德國
  • 以色列
  • 義大利
  • 荷蘭
  • 奈及利亞
  • 挪威
  • 波蘭
  • 卡達
  • 俄羅斯
  • 沙烏地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公國
  • 英國

第11章競爭格局

  • 2023 年市場佔有率分析
  • FPNV 定位矩陣，2023
  • 競爭情境分析
  • 戰略分析和建議

公司名單

  • Accenture plc
  • ADP, Inc.
  • Aon PLC
  • Atos SE
  • Capgemini SE
  • Capita plc
  • Ceridian HCM, Inc.
  • CGI Group, Inc
  • Cognizant Technology Solutions Corporation
  • DXC Technology Company
  • ExlService Holdings, Inc.
  • Firstsource Solutions Ltd.
  • Genpact Luxembourg Sarl
  • HCL Technologies Limited
  • Hewlett Packard Enterprise Development LP
  • Infosys Limited
  • International Business Machines Corporation
  • Oracle Corporation
  • Serco Group plc
  • Sykes Enterprises, Inc. by Sitel Group
  • Tata Consultancy Services Ltd
  • Teleperformance SE
  • WNS Limited
  • Xerox Corporation
  • Sungard AS
Product Code: MRR-DD0700E81E41

The Cloud-Based BPO Market was valued at USD 113.95 billion in 2023, expected to reach USD 125.15 billion in 2024, and is projected to grow at a CAGR of 12.00%, to USD 252.06 billion by 2030.

The cloud-based Business Process Outsourcing (BPO) market represents a dynamic segment of the overall BPO industry, centered around delivering services via cloud technology rather than through traditional, on-premises solutions. This sector is gaining traction due to the necessity for businesses to achieve operational flexibility, cost efficiency, and scalability. Organizations across various sectors, including healthcare, finance, and retail, are increasingly adopting cloud-based BPO services to enhance efficiency, leverage remote work capabilities, and focus on core competencies. The end-use scope ranges from customer service and technical support to data entry, human resources, and finance and accounting services, facilitating streamlined operations for businesses of all sizes.

KEY MARKET STATISTICS
Base Year [2023] USD 113.95 billion
Estimated Year [2024] USD 125.15 billion
Forecast Year [2030] USD 252.06 billion
CAGR (%) 12.00%

Market growth is primarily driven by the surge in demand for digital transformation, advancements in cloud computing technologies, and the need for real-time business process automation. Additionally, the Covid-19 pandemic accelerated remote working trends, further fueling this market's expansion. Potential opportunities lie in emerging markets undergoing digital transformation and industries needing robust outreach and operation streamlining capabilities. Therefore, businesses must focus on building scalable, secure, and cost-efficient solutions to address market needs. Recommendations for stakeholders include investing in advanced technologies like AI and machine learning to enhance the functionalities and efficiencies of cloud-based BPO services.

However, challenges such as data security concerns, compliance with regulations across various jurisdictions, and resistance to change from traditional BPO models can hinder market growth. The evolving landscape of cyber threats and stringent data protection laws demand that companies prioritize robust security infrastructure and strict compliance measures.

Innovative areas for growth include developing AI-driven analytics to predict customer behavior, leveraging blockchain for secure transaction processing, and integrating IoT for seamless service delivery. The market largely trends towards agility and adaptability, favoring companies that can quickly respond to technological advancements and evolving client requirements. Effective innovation and research in these areas can lead to sustained business growth and competitive advantages.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Cloud-Based BPO Market

The Cloud-Based BPO Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Increasing adoption of cloud-based BPO services in the telecommunications sector and growth of data centers
    • Growing support from government and non-government organizations for BPO deployment
    • Rise in the number of IT companies coupled with rapid industrialization
  • Market Restraints
    • High initial investments of cloud-based BPO
  • Market Opportunities
    • Technological advancements in cloud-based BPO solutions
    • Rising number of small- and medium-sized enterprises inclining toward adopting outsourcing services
  • Market Challenges
    • Privacy and data security issues associated with the use of cloud-based BPO services

Porter's Five Forces: A Strategic Tool for Navigating the Cloud-Based BPO Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Cloud-Based BPO Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Cloud-Based BPO Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Cloud-Based BPO Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Cloud-Based BPO Market

A detailed market share analysis in the Cloud-Based BPO Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Cloud-Based BPO Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Cloud-Based BPO Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Cloud-Based BPO Market

A strategic analysis of the Cloud-Based BPO Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Cloud-Based BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture plc, ADP, Inc., Aon PLC, Atos SE, Capgemini SE, Capita plc, Ceridian HCM, Inc., CGI Group, Inc, Cognizant Technology Solutions Corporation, DXC Technology Company, ExlService Holdings, Inc., Firstsource Solutions Ltd., Genpact Luxembourg S.a.r.l, HCL Technologies Limited, Hewlett Packard Enterprise Development LP, Infosys Limited, International Business Machines Corporation, Oracle Corporation, Serco Group plc, Sykes Enterprises, Inc. by Sitel Group, Tata Consultancy Services Ltd, Teleperformance SE, WNS Limited, Xerox Corporation, and Sungard AS.

Market Segmentation & Coverage

This research report categorizes the Cloud-Based BPO Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Service Types, market is studied across Customer Services, Finance & Accounting, Human Resource, and KPO.
  • Based on Applications, market is studied across BFSI, Healthcare, IT & Telecommunication, Manufacturing, and Retail.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increasing adoption of cloud-based BPO services in the telecommunications sector and growth of data centers
      • 5.1.1.2. Growing support from government and non-government organizations for BPO deployment
      • 5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
    • 5.1.2. Restraints
      • 5.1.2.1. High initial investments of cloud-based BPO
    • 5.1.3. Opportunities
      • 5.1.3.1. Technological advancements in cloud-based BPO solutions
      • 5.1.3.2. Rising number of small- and medium-sized enterprises inclining toward adopting outsourcing services
    • 5.1.4. Challenges
      • 5.1.4.1. Privacy and data security issues associated with the use of cloud-based BPO services
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Cloud-Based BPO Market, by Service Types

  • 6.1. Introduction
  • 6.2. Customer Services
  • 6.3. Finance & Accounting
  • 6.4. Human Resource
  • 6.5. KPO

7. Cloud-Based BPO Market, by Applications

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Healthcare
  • 7.4. IT & Telecommunication
  • 7.5. Manufacturing
  • 7.6. Retail

8. Americas Cloud-Based BPO Market

  • 8.1. Introduction
  • 8.2. Argentina
  • 8.3. Brazil
  • 8.4. Canada
  • 8.5. Mexico
  • 8.6. United States

9. Asia-Pacific Cloud-Based BPO Market

  • 9.1. Introduction
  • 9.2. Australia
  • 9.3. China
  • 9.4. India
  • 9.5. Indonesia
  • 9.6. Japan
  • 9.7. Malaysia
  • 9.8. Philippines
  • 9.9. Singapore
  • 9.10. South Korea
  • 9.11. Taiwan
  • 9.12. Thailand
  • 9.13. Vietnam

10. Europe, Middle East & Africa Cloud-Based BPO Market

  • 10.1. Introduction
  • 10.2. Denmark
  • 10.3. Egypt
  • 10.4. Finland
  • 10.5. France
  • 10.6. Germany
  • 10.7. Israel
  • 10.8. Italy
  • 10.9. Netherlands
  • 10.10. Nigeria
  • 10.11. Norway
  • 10.12. Poland
  • 10.13. Qatar
  • 10.14. Russia
  • 10.15. Saudi Arabia
  • 10.16. South Africa
  • 10.17. Spain
  • 10.18. Sweden
  • 10.19. Switzerland
  • 10.20. Turkey
  • 10.21. United Arab Emirates
  • 10.22. United Kingdom

11. Competitive Landscape

  • 11.1. Market Share Analysis, 2023
  • 11.2. FPNV Positioning Matrix, 2023
  • 11.3. Competitive Scenario Analysis
  • 11.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Accenture plc
  • 2. ADP, Inc.
  • 3. Aon PLC
  • 4. Atos SE
  • 5. Capgemini SE
  • 6. Capita plc
  • 7. Ceridian HCM, Inc.
  • 8. CGI Group, Inc
  • 9. Cognizant Technology Solutions Corporation
  • 10. DXC Technology Company
  • 11. ExlService Holdings, Inc.
  • 12. Firstsource Solutions Ltd.
  • 13. Genpact Luxembourg S.a.r.l
  • 14. HCL Technologies Limited
  • 15. Hewlett Packard Enterprise Development LP
  • 16. Infosys Limited
  • 17. International Business Machines Corporation
  • 18. Oracle Corporation
  • 19. Serco Group plc
  • 20. Sykes Enterprises, Inc. by Sitel Group
  • 21. Tata Consultancy Services Ltd
  • 22. Teleperformance SE
  • 23. WNS Limited
  • 24. Xerox Corporation
  • 25. Sungard AS

LIST OF FIGURES

  • FIGURE 1. CLOUD-BASED BPO MARKET RESEARCH PROCESS
  • FIGURE 2. CLOUD-BASED BPO MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 11. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 13. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 19. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CLOUD-BASED BPO MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CLOUD-BASED BPO MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CLOUD-BASED BPO MARKET DYNAMICS
  • TABLE 7. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY KPO, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY IT & TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CLOUD-BASED BPO MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 19. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 20. AMERICAS CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 21. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 22. ARGENTINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 23. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 24. BRAZIL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 25. CANADA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 26. CANADA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 27. MEXICO CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 28. MEXICO CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 29. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 30. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 31. UNITED STATES CLOUD-BASED BPO MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 32. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 33. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 34. ASIA-PACIFIC CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 35. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 36. AUSTRALIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 37. CHINA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 38. CHINA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 39. INDIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 40. INDIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 41. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 42. INDONESIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 43. JAPAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 44. JAPAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 45. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 46. MALAYSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 47. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 48. PHILIPPINES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 49. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 50. SINGAPORE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 51. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 52. SOUTH KOREA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 53. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 54. TAIWAN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 55. THAILAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 56. THAILAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 57. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 58. VIETNAM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 59. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 60. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 61. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED BPO MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 62. DENMARK CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 63. DENMARK CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 64. EGYPT CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 65. EGYPT CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 66. FINLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 67. FINLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 68. FRANCE CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 69. FRANCE CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 70. GERMANY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 71. GERMANY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 72. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 73. ISRAEL CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 74. ITALY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 75. ITALY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 76. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 77. NETHERLANDS CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 78. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 79. NIGERIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 80. NORWAY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 81. NORWAY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 82. POLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 83. POLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 84. QATAR CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 85. QATAR CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 86. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 87. RUSSIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 88. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 89. SAUDI ARABIA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 90. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 91. SOUTH AFRICA CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 92. SPAIN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 93. SPAIN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 94. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 95. SWEDEN CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 96. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 97. SWITZERLAND CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 98. TURKEY CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 99. TURKEY CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 100. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 101. UNITED ARAB EMIRATES CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 102. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY SERVICE TYPES, 2018-2030 (USD MILLION)
  • TABLE 103. UNITED KINGDOM CLOUD-BASED BPO MARKET SIZE, BY APPLICATIONS, 2018-2030 (USD MILLION)
  • TABLE 104. CLOUD-BASED BPO MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 105. CLOUD-BASED BPO MARKET, FPNV POSITIONING MATRIX, 2023