生成式人工智慧改變企業的虛擬助理能力

Generative AI Transforms Enterprise Virtual Assistant Capabilities

出版日期: 2024年11月05日 | 出版商:

Frost & Sullivan | 英文 25 Pages | 商品交期: 最快1-2個工作天內

價格

簡介目錄

釋放企業價值，驅動業務成長

數位轉型不僅改變組織的功能，也改變業務的各個方面。組織正在投資技術，使其更加以資料為中心，並在數位經濟中更具競爭力。其中，虛擬助理和副駕駛的出現代表了人工智慧領域的重大飛躍。虛擬助理有潛力改變組織的運作方式以及與客戶、員工和合作夥伴的互動方式。這些代理程式配備了自然語言處理功能，可以處理廣泛的活動，並透過協助使用者自動執行日常任務來提高效率。

生成式AI可以利用大規模語言模型使人機互動更加直覺，支援多種語言和資料格式的即時互動，包括語音、文字和圖像，我們正在進一步改造虛擬助理的能力。

虛擬助理的持續發展將使該技術能夠創造更大的價值並支援策略活動，使其成為必不可少的工具。虛擬助理可能會與企業技術無縫整合，並為廣泛的相關人員提供支援。 Frost & Sullivan 的分析確定了圍繞虛擬助理及其商業價值的主要趨勢。

改善客戶經驗、員工體驗和業務效率是策略性業務優先事項。
虛擬助理是實現全公司CX、EX和業務效率的重要工具
生成式 AI 改變 VA 能力
借助人工智慧，VA 能力正在迅速發展
GenAI VA 實現數位化企業並增加價值和業務成長
VA影響評估
VA 現在是人工智慧通訊能力的關鍵驅動力
成熟的技術堆疊可加速業務價值並減少 VA 採用的障礙

未來展望

展望未來：除了資料安全之外，負責任的人工智慧最佳實踐將是確保企業範圍內採用的基礎。
展望未來：增加 VA 與企業應用程式的整合需要有效的資料安全策略
未來展望：企業AI部署策略
未來展望：企業採用人工智慧的因素

一家採取行動的公司

主要VA平台
高級 Microsoft Office 365 Copilot：架構
Microsoft Office 365 Copilot：主要功能

下一步

成長機會的好處和影響
行動項目和後續步驟
免責聲明

簡介目錄

Product Code: PFP4-69

Unlocking Enterprise Value to Help Fuel Business Growth

Digital Transformation alters the way organizations function as well as all aspects of business. Organizations are investing in technologies that render them more data-centric and drive greater competitiveness in the digital economy. In that context, the emergence of virtual assistants and copilots marks a significant leap in the AI space. Virtual assistants have the potential to transform how organizations operate and engage with customers, employees, and partners. These agents, powered by natural language processing capabilities, can handle a broad spectrum of activities and assist users in automating routine tasks, thereby driving greater efficiencies.

Generative AI is further transforming the capabilities of virtual assistants by leveraging large language models to make human-machine interactions more intuitive and support real-time interactions in multiple languages and data formats, including voice, text, and image.

With the continuous evolution of virtual assistants, the technology will be able to create greater value and support strategic activities, becoming an indispensable tool. Virtual assistants will integrate seamlessly with enterprise technologies, supporting a broad spectrum of stakeholders. This Frost & Sullivan analysis highlights the main trends around virtual assistants and their business value.

Virtual Assistants: A Key Tool for Enterprise Value

Driving Better Customer Experience, Employee Experience, and Operational Efficiencies is a Strategic Business Priority
Virtual Assistants are Key Tools for Enabling Enterprise-wide CX, EX, and Operational Efficiency
Generative AI is Transforming VA Capabilities
VA Capabilities are Evolving Rapidly Thanks to AI
GenAI VAs Enable the Digital Enterprise, Enhancing Value and Business Growth
Assessing the Impact of VAs
VAs are Now a Key Driver to AI-powered Communication Capabilities
The Maturing Technology Stack is Accelerating the Business Value, while Reducing Adoption Barriers for VAs

The Way Forward

The Way Forward: Besides Data Security, Responsible AI Best Practices will be Fundamental in Ensuring Enterprise-wide Deployments
The Way Forward: Increasing Integration of VAs into Enterprise Applications Requires Effective Data Security Strategies
The Way Forward: Enterprise AI Implementation Strategy
The Way Forward: Enterprise AI Implementation Factors