市場調查報告書
商品編碼
1442013
自助服務技術市場規模-按組件(硬體、軟體、服務)、類型(自動販賣機、ATM、自助服務終端)、最終用途(零售、快餐店、酒店、醫療保健、公司辦公室、交通、BFSI)和預測, 2024-2032Self-service Technology Market Size-By Component (Hardware, Software, Services), Type (Vending Machine, Atm, Kiosks), End-use (Retail, Quick Service Restaurant, Hospitality, Healthcare, Corporate Offices, Transportation, BFSI) & Forecast, 2024-2032 |
由於對便利高效的客戶服務解決方案的需求不斷增加,2024年至2032年,自助服務技術市場的CAGR預計將達到10%左右。各行業的企業都認知到提供自助服務選項以簡化流程和提高客戶滿意度的重要性。這改變了消費者對快速、方便的服務的偏好,鼓勵公司投資互動式資訊亭、行動應用程式和自助結帳系統等技術來滿足這些期望。
此外,人工智慧、機器學習和物聯網 (IoT) 的出現正在推動自助服務技術市場的創新。 2023年3月,現代企業統一客戶體驗管理平台Sprinklr宣布推出其業界領先的社群媒體管理解決方案Sprinklr Social的自助服務版本。這些技術進步使得能夠開發更複雜、更直覺的自助服務解決方案,能夠為使用者提供個人化體驗和預測性幫助。
自助服務技術產業根據組件、類型、最終用途和地區進行細分。
由於資訊亭的多功能性、可訪問性以及滿足廣泛行業和應用的能力,資訊亭細分市場將在 2024 年至 2032 年間實現可觀的成長。它們提供方便用戶使用的介面,允許客戶快速有效地獨立存取資訊、進行交易和完成任務。隨著技術的進步,現代自助服務終端現在融入了觸控螢幕顯示器、互動式選單和整合支付系統等功能,進一步增強了其功能和使用者體驗。
在提高工作場所效率和員工體驗的創新解決方案的推動下,企業辦公室部門預計在 2024 年至 2032 年期間將出現強勁的CAGR。隨著對簡化營運和自助服務功能的需求不斷成長,企業辦公室擴大採用自動訪客管理系統、用於員工簽到的自助服務亭以及用於時間追蹤和福利登記等任務的數位人力資源門戶等技術。
由於該地區強大的技術基礎設施和高網路普及率,到 2032 年,北美自助服務技術產業規模將顯著成長。此外,企業對客戶體驗和滿意度的高度重視刺激了對創新技術的投資,以滿足不斷變化的消費者期望。促進零售、醫療保健和銀行等行業數位化和自動化的監管舉措進一步刺激了區域市場的成長。
Self-service Technology Market is set to record around 10% CAGR from 2024 to 2032, owing to the increasing demand for convenient and efficient customer service solutions. Businesses across various industries are recognizing the importance of offering self-service options to streamline processes and enhance customer satisfaction. This evolves consumer preferences for quick and accessible services, encouraging companies to invest in technologies such as interactive kiosks, mobile apps, and self-checkout systems to meet these expectations.
Additionally, emergence of AI, ML, and internet-of-things (IoT) is driving innovations within the self-service technology market. In March 2023, Sprinklr, the unified customer experience management platform for modern enterprises, announced the launch of a self-service version of its industry-leading social media management solution, Sprinklr Social. These technological advancements enable the development of more sophisticated and intuitive self-service solutions capable of delivering personalized experiences and predictive assistance to users.
Self-service technology industry is segmented based on component, type, end-use, and region.
Kiosks segment will record a decent growth between 2024 and 2032, due to the versatility, accessibility, and ability to cater to a wide range of industries and applications. They offer a user-friendly interface that allows customers to independently access information, make transactions, and complete tasks quickly and efficiently. With advancements in technology, modern kiosks now incorporate features such as touchscreen displays, interactive menus, and integrated payment systems, further enhancing their functionality and user experience.
Corporate offices segment is anticipated to witness a strong CAGR throughout 2024-2032, driven by innovative solutions to enhance workplace efficiency and employee experience. With the rising demand for streamlined operations and self-service capabilities, corporate offices are increasingly adopting technologies such as automated visitor management systems, self-service kiosks for employee check-ins, and digital HR portals for tasks like time tracking and benefits enrollment.
North America self-service technology industry size will record a notable growth through 2032, attributed to the region's robust technological infrastructure and high internet penetration rates. Additionally, the strong emphasis on customer experience and satisfaction among businesses incentivizes investments in innovative technologies to meet evolving consumer expectations. The regulatory initiatives promoting digitalization and automation in industries such as retail, healthcare, and banking further stimulate regional market growth.