市場調查報告書
商品編碼
1476319
到 2030 年自助服務技術市場預測:按類型、組件、最終用戶和地區分類的全球分析Self-service Technology Market Forecasts to 2030 - Global Analysis By Type (Kiosks, ATM (Automated Teller Machines), Vending Machines and Other Types), By Component (Hardware, Software and Services), End User and By Geography |
根據Stratistics MRC預測,2023年全球自助服務技術市場規模將達394億美元,預計2030年將達到1,100.3億美元,預測期內複合年成長率為15.8%。
自助服務技術包括各種互動式解決方案,旨在無需人工干預即可控制各種流程。從互動式資訊亭和自動提款機(ATM) 到自助結帳系統系統和數位電子看板,這些技術簡化了業務,並提高了零售、銀行和醫療保健等行業的便利性。
根據 PYMTS 的一項民意調查,34.7% 的零售消費者使用自助結帳是因為它減少了排隊次數,49.4% 的零售購物者使用自助結帳是因為它的流程更快。
消費者對便利性的需求
消費者對便利性的需求是自助服務科技市場的主要驅動力。現代消費者重視自助服務終端、ATM 和自動販賣機等自助服務技術所提供的快速、有效率的服務。這些技術允許用戶無需直接人工干預即可存取各種交易和服務,從而減少等待時間並改善整體客戶體驗。這種便利性在快節奏的環境中尤其有吸引力,是採用自助服務解決方案、推動市場成長的關鍵因素。
技術過時
由於技術進步的快速步伐,自助服務解決方案很快就會過時,需要頻繁更新和更換。這種持續現代化的需求可能會導致企業成本增加,並為中小企業設置進入障礙。此外,由於擔心過時而不願投資新技術也阻礙了市場成長。
拓展新興市場業務
新興市場的擴張為自助服務技術市場帶來了重大機會。隨著亞太、拉丁美洲和非洲等地區的經濟成長,對自動化服務的需求不斷增加。在這些地區,不斷壯大的中階、都市化和數位化正在促進自助服務技術的採用。此外,隨著公司尋求服務新的客戶群體,這些市場具有開拓的潛力和巨大的成長空間。
安全問題
安全問題是自助服務技術市場的主要威脅。這些技術通常涉及敏感資訊和交易,很容易成為詐騙和網路攻擊的目標。確保用戶資料的安全和隱私至關重要,任何違規行為都可能導致消費者信任的喪失和法律訴訟,從而阻礙市場成長。
隨著企業和消費者尋求非接觸式互動,COVID-19 大流行加速了自助服務技術的採用。強調盡量減少身體接觸以減少病毒傳播,導致零售、銀行和醫療保健等行業越來越依賴自助服務解決方案。這種轉變可能會對市場動態產生持久影響,增加自動化和自助服務的趨勢。
ATM(自動提款機)領域預計將在預測期內成為最大的領域
ATM(自動提款機)領域預計將在預測期內佔據最大佔有率。 ATM 是銀行基礎設施的重要組成部分,為客戶提供 24/7 全天候現金和其他金融服務。儘管數位銀行業務不斷成長,但仍需要實體貨幣,特別是在銀行帳戶的地區。此外,ATM 機繼續主導市場,因為它們被廣泛使用並且日常金融交易非常需要它們。
預計軟體領域在預測期內的複合年成長率最高。
預計軟體產業在預測期內將經歷最高的複合年成長率。軟體對於自助服務技術的運作至關重要,可實現使用者互動、事務處理和遠端監控。隨著這些技術變得更加複雜,對提供增強功能(例如個人化、分析以及與其他數位系統整合)的高級軟體解決方案的需求預計將快速成長。這些方面正在推動該行業的成長。
預計在預測期內,北美將主導自助服務技術市場。該地區的高市場佔有率歸因於自助服務技術的高普及、市場領導者的存在以及大量喜歡自動化服務的消費者。此外,北美的金融和零售業是自助服務解決方案的早期採用者,進一步鞏固了該地區的市場領導地位。
在預測期內,亞太地區自助服務技術市場預計將快速擴張。促成這一成長的因素包括該地區人口眾多、都市化不斷提高以及可支配收入不斷增加。此外,數位科技的日益普及,加上中國、印度和東南亞國家等國家零售和銀行業的擴張,也推動了對自助服務解決方案的需求。由於該地區專注於改善客戶體驗和業務效率,因此各行業將更多地採用自助服務技術。
According to Stratistics MRC, the Global Self-service Technology Market is accounted for $39.40 billion in 2023 and is expected to reach $110.03 billion by 2030 growing at a CAGR of 15.8% during the forecast period. Self-service technology encompasses a range of interactive solutions designed to empower users with control over various processes without direct human assistance. From interactive kiosks and automated teller machines (ATMs) to self-checkout systems and digital signage, these technologies streamline operations, enhance convenience, and improve customer experiences across industries such as retail, banking and healthcare.
According to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer line-ups and 49.4% do so because the process is quicker.
Consumer demand for convenience
Consumer demand for convenience is a primary driver for the self-service technology market. Modern consumers value quick and efficient service delivery, which self-service technologies such as kiosks, ATMs, and vending machines provide. These technologies enable users to perform various transactions and access services without the need for direct human assistance, reducing wait times and improving the overall customer experience. This convenience is particularly appealing in fast-paced environments and is a key factor in the adoption of self-service solutions, which is fueling market growth.
Technological obsolescence
The rapid pace of technological advancements means that self-service solutions can quickly become outdated, requiring frequent updates and replacements. This continuous need for modernization results in higher costs for businesses and can be a barrier to entry for smaller players. Additionally, the reluctance to invest in new technologies due to the fear of them becoming obsolete can hinder market growth.
Expansion in emerging markets
Expansion in emerging markets presents a substantial opportunity for the self-service technology market. As economies in regions such as Asia-Pacific, Latin America, and Africa grow, there is an increasing demand for automated services. The rising middle class, urbanization, and digitalization in these areas are contributing to the adoption of self-service technologies. Moreover, the untapped potential in these markets offers significant room for growth as businesses seek to cater to a new customer base.
Security concerns
Security concerns are a major threat to the self-service technology market. As these technologies often handle sensitive information and transactions, they are targets for fraud and cyberattacks. Ensuring the security and privacy of user data is paramount, and any breaches can lead to a loss of consumer trust and potential legal repercussions that will hinder market growth.
The COVID-19 pandemic has accelerated the adoption of self-service technologies as businesses and consumers seek contactless interactions. The emphasis on minimizing physical contact to reduce virus transmission has led to increased reliance on self-service solutions across various sectors, including retail, banking, and healthcare. This shift is likely to have a lasting impact on market dynamics, reinforcing the trend towards automation and self-service.
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period. ATMs are an essential component of the banking infrastructure, providing customers with 24/7 access to cash and other financial services. Despite the growth of digital banking, the need for physical currency remains, especially in underbanked regions. Additionally, the widespread use and necessity of ATMs in daily financial transactions ensure their continued dominance in the market.
The software segment is expected to have the highest CAGR during the forecast period
The software segment is expected to have the highest CAGR during the forecast period. Software is integral to the functionality of self-service technologies, enabling user interaction, transaction processing, and remote monitoring. As these technologies become more sophisticated, the demand for advanced software solutions that offer enhanced features, such as personalization, analytics, and integration with other digital systems, is expected to grow rapidly. Such aspects are fueling segment growth.
Over the forecast period, North America is poised to dominate the self-service technology market. The region's large share can be attributed to the high penetration of self-service technologies, the presence of leading market players, and the consumer preference for automated services. Additionally, the established financial and retail sectors in North America have been early adopters of self-service solutions, further solidifying the region's market leadership.
During the forecast period, the Asia Pacific region is expected to experience rapid expansion in the self-service technology market. Factors contributing to this growth include the region's large population, rising urbanization, and increasing disposable incomes. Additionally, the growing adoption of digital technologies, coupled with the expansion of the retail and banking sectors in countries like China, India, and Southeast Asian nations, is fueling the demand for self-service solutions. The region's focus on enhancing customer experiences and operational efficiencies will further drive the adoption of self-service technologies across various industries.
Key players in the market
Some of the key players in Self-service Technology Market include Advanced Kiosks, Advantech Co., Limited, Applova Inc, Azkoyen Group, Crane Co., Diebold Nixdorf, Fastcorp Vending LLC, Frank Mayer & Associates, Inc., Fujitsu Limited, Glory Ltd, HESS Cash Systems GmbH, Hyosung TNS Inc., IBM Corporation, Kiosk Information Systems, Inc., Maas International, NCR Voyix Corporation, Solvpath, The Wonderful Company and Toshiba Tec Corporation.
In May 2023, Applova Inc., a Silicon Valley-based technology company announced a partnership with Samsung to launch a self-service kiosk for restaurants. These kiosks offers contactless ordering and payment, helping restaurants streamline operations, increase sales, and boost profits.
In May 2022, the U.S.-based companies, Solvpath LLC., a self-service customer support company, and sticky.io, a subscription management and recurring billing platform provider announced collaboration. Through this collaboration both companies aim to help e-commerce merchants quickly resolve customer support inquiries using intelligent self-service methods.