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市場調查報告書
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1242290

客服中心軟體的全球市場

Contact Center Software
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 182 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

客服中心軟體的全球市場在2030年前將達到達到1,817億美元

在COVID-19後改變的商務環境中，2022年423億美元的客服中心軟體的全球市場，在2030年前將達到1,817億美元，在2022年～2030年預計將以年複合成長率20％增長。本報告所分析之市場區隔之一的解決方案，年複合成長率將記錄18.1％，到分析期間結束時將達到1,054億美元。考慮疫情後的復甦，服務領域今後8年的年複合成長率將修正為23.1％。

美國市場估算為是131億美元，中國則將以年複合成長率19.6％成長。

美國的客服中心軟體市場在2022年估算為131億美元。作為世界第2大經濟大國的中國，在2022年～2030年年複合成長率預計將為19.6％，在2030年前將達到317億美元的市場規模。其他熱門的地區市場有日本和加拿大，在2022年～2030年預計將各以17.5％和16.8％的速度成長。在歐洲市場中，德國以年複合成長率約14％成長。

調查對像企業範例

  • 3CLogic
  • x, Inc.
  • Alcatel-Lucent Enterprise
  • Ameyo(Drishti-soft Solution Pvt. Ltd.)
  • Aspect Software, Inc.
  • Avaya, Inc.
  • BT Group plc
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Fenero, Inc.
  • Five9, Inc.
  • Genesys
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Mitel Networks Corp.
  • NEC Corporation
  • NICE Ltd.
  • Oracle Corporation
  • RingCentral, Inc
  • SAP SE
  • Solgari
  • Top Down Systems Corporation
  • Unify is part of Atos Group
  • Verizon Communications Inc.
  • Vocalcom Group
  • West Corporation
  • Zendesk, Inc.
  • ZTE Corporation

目錄

第1章 調查手法

第2章 摘要整理

  • 市場概要
  • 主要企業
  • 市場趨勢與推動因素
  • 全球市場預測

第3章 市場分析

  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲
  • 亞太地區
  • 全球其他地區

第4章 競爭

簡介目錄
Product Code: MCP11295

What`s New for 2023?

»Special coverage on Russia-Ukraine war; global inflation; easing of "zero-Covid" policy in China and its `bumpy` reopening; supply chain disruptions, global trade tensions; and risk of recession.

»Global competitiveness and key competitor percentage market shares

» Market presence across multiple geographies - Strong/Active/Niche/Trivial

»Online interactive peer-to-peer collaborative bespoke updates

»Access to our digital archives and MarketGlass Research Platform

»Complimentary updates for one year

Looking Ahead to 2023

The global economy is at a critical crossroads with a number of interlocking challenges and crises running in parallel. The uncertainty around how Russia`s war on Ukraine will play out this year and the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer confidence and spending. As governments combat inflation by raising interest rates, new job creation will slowdown and impact economic activity and growth. Lower capital expenditure is in the offing as companies go slow on investments, held back by inflation worries and weaker demand. With slower growth and high inflation, developed markets seem primed to enter into a recession. Fears of new COVID outbreaks and China's already uncertain post-pandemic path poses a real risk of the world experiencing more acute supply chain pain and manufacturing disruptions this year. Volatile financial markets, growing trade tensions, stricter regulatory environment and pressure to mainstream climate change into economic decisions will compound the complexity of challenges faced. Year 2023 is expected to be tough year for most markets, investors and consumers. Nevertheless, there is always opportunity for businesses and their leaders who can chart a path forward with resilience and adaptability.

Global Contact Center Software Market to Reach $181.7 Billion by 2030

In the changed post COVID-19 business landscape, the global market for Contact Center Software estimated at US$42.3 Billion in the year 2022, is projected to reach a revised size of US$181.7 Billion by 2030, growing at aCAGR of 20% over the period 2022-2030. Solutions, one of the segments analyzed in the report, is projected to record 18.1% CAGR and reach US$105.4 Billion by the end of the analysis period. Taking into account the ongoing post pandemic recovery, growth in the Services segment is readjusted to a revised 23.1% CAGR for the next 8-year period.

The U.S. Market is Estimated at $13.1 Billion, While China is Forecast to Grow at 19.6% CAGR

The Contact Center Software market in the U.S. is estimated at US$13.1 Billion in the year 2022. China, the world`s second largest economy, is forecast to reach a projected market size of US$31.7 Billion by the year 2030 trailing a CAGR of 19.6% over the analysis period 2022 to 2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 17.5% and 16.8% respectively over the 2022-2030 period. Within Europe, Germany is forecast to grow at approximately 14% CAGR.

Select Competitors (Total 17 Featured) -

  • 3CLogic
  • x, Inc.
  • Alcatel-Lucent Enterprise
  • Ameyo (Drishti-soft Solution Pvt. Ltd.)
  • Aspect Software, Inc.
  • Avaya, Inc.
  • BT Group plc
  • Cisco Systems, Inc.
  • Enghouse Interactive
  • Fenero, Inc.
  • Five9, Inc.
  • Genesys
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Mitel Networks Corp.
  • NEC Corporation
  • NICE Ltd.
  • Oracle Corporation
  • RingCentral, Inc
  • SAP SE
  • Solgari
  • Top Down Systems Corporation
  • Unify is part of Atos Group
  • Verizon Communications Inc.
  • Vocalcom Group
  • West Corporation
  • Zendesk, Inc.
  • ZTE Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • Impact of Covid-19 and a Looming Global Recession
    • Contact Center Software - Global Key Competitors Percentage Market Share in 2022 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2022 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Contact Center Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 2: World Historic Review for Contact Center Software by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 3: World 16-Year Perspective for Contact Center Software by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2023 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 5: World Historic Review for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 6: World 16-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 8: World Historic Review for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 9: World 16-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 11: World Historic Review for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 12: World 16-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 13: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 14: World Historic Review for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 15: World 16-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 16: World Contact Center Software Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 17: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 18: World Historic Review for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 19: World 16-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 20: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 21: World Historic Review for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 22: World 16-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 23: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 24: World Historic Review for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 25: World 16-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 26: World Recent Past, Current & Future Analysis for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 27: World Historic Review for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 28: World 16-Year Perspective for Consumer Goods & Retail by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 29: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 30: World Historic Review for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 31: World 16-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030
    • TABLE 32: World Recent Past, Current & Future Analysis for Media & Entertainment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 33: World Historic Review for Media & Entertainment by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 34: World 16-Year Perspective for Media & Entertainment by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2023 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2023 (E)
    • TABLE 35: USA Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 36: USA Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 37: USA 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 38: USA Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 39: USA Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 40: USA 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • CANADA
    • TABLE 41: Canada Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 42: Canada Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 43: Canada 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 44: Canada Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 45: Canada Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 46: Canada 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • JAPAN
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2023 (E)
    • TABLE 47: Japan Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 48: Japan Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 49: Japan 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 50: Japan Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 51: Japan Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 52: Japan 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • CHINA
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2023 (E)
    • TABLE 53: China Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 54: China Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 55: China 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 56: China Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 57: China Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 58: China 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • EUROPE
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2023 (E)
    • TABLE 59: Europe Recent Past, Current & Future Analysis for Contact Center Software by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2022 through 2030 and % CAGR
    • TABLE 60: Europe Historic Review for Contact Center Software by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 61: Europe 16-Year Perspective for Contact Center Software by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2023 & 2030
    • TABLE 62: Europe Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 63: Europe Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 64: Europe 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 65: Europe Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 66: Europe Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 67: Europe 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • FRANCE
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2023 (E)
    • TABLE 68: France Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 69: France Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 70: France 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 71: France Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 72: France Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 73: France 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • GERMANY
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2023 (E)
    • TABLE 74: Germany Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 75: Germany Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 76: Germany 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 77: Germany Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 78: Germany Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 79: Germany 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • ITALY
    • TABLE 80: Italy Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 81: Italy Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 82: Italy 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 83: Italy Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 84: Italy Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 85: Italy 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • UNITED KINGDOM
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2023 (E)
    • TABLE 86: UK Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 87: UK Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 88: UK 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 89: UK Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 90: UK Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 91: UK 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • REST OF EUROPE
    • TABLE 92: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 93: Rest of Europe Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 94: Rest of Europe 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 95: Rest of Europe Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 96: Rest of Europe Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 97: Rest of Europe 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • ASIA-PACIFIC
    • Contact Center Software Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2023 (E)
    • TABLE 98: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 99: Asia-Pacific Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 100: Asia-Pacific 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 101: Asia-Pacific Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 102: Asia-Pacific Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 103: Asia-Pacific 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030
  • REST OF WORLD
    • TABLE 104: Rest of World Recent Past, Current & Future Analysis for Contact Center Software by Component - Solutions and Services - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 105: Rest of World Historic Review for Contact Center Software by Component - Solutions and Services Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 106: Rest of World 16-Year Perspective for Contact Center Software by Component - Percentage Breakdown of Value Sales for Solutions and Services for the Years 2014, 2023 & 2030
    • TABLE 107: Rest of World Recent Past, Current & Future Analysis for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2022 through 2030 and % CAGR
    • TABLE 108: Rest of World Historic Review for Contact Center Software by Vertical - IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2021 and % CAGR
    • TABLE 109: Rest of World 16-Year Perspective for Contact Center Software by Vertical - Percentage Breakdown of Value Sales for IT & Telecom, BFSI, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment and Other Verticals for the Years 2014, 2023 & 2030

IV. COMPETITION