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市場調查報告書
商品編碼
1546234

全球公關機器人市場

Public Relation Robots
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 182 Pages | 商品交期: 最快1-2個工作天內

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簡介目錄

預計2030年全球公關機器人市場將達到109億美元

2023年全球公關機器人市場預計為73億美元，預計到2030年將達到109億美元，2023年至2030年複合年成長率為5.8%。人形公關機器人是本報告分析的細分市場之一，預計複合年成長率為 6.2%，到分析期結束時將達到 60 億美元。分析期間，遠距臨場系統公關機器人領域的複合年成長率預計為 5.4%。

美國市場預計20億美元，中國預計複合年成長率5.3%

預計2023年美國公關機器人市場規模將達20億美元。中國作為世界第二大經濟體，預計2030年市場規模將達17億美元，2023-2030年分析期間複合年成長率為5.3%。其他值得注意的區域市場包括日本和加拿大，在分析期間預計複合年成長率分別為 5.2% 和 4.8%。在歐洲，德國的複合年成長率預計為 4.4%。

全球公關機器人市場—主要趨勢與促進因素總結

公共關係機器人的興起：改變客戶互動與服務

公共關係機器人正成為客戶服務和客戶參與的重要工具，改變企業和機構與客戶和訪客互動的方式。這些機器人適用於從零售店和飯店到機場和醫院的各種環境，旨在處理各種面向客戶的任務。公關機器人配備了先進的人工智慧和自然語言處理能力，可以參與對話、提供資訊、引導客戶，甚至處理簡單的交易。它全天候不知疲倦地運作的能力為企業提供了提供一致和可靠的客戶服務的顯著優勢。隨著對個人化、即時服務的期望不斷提高，公共關係機器人透過提供無縫的互動體驗來提高客戶滿意度，在滿足這些需求方面發揮關鍵作用。

哪些技術創新將推動公關機器人的採用？

科技創新是公關機器人普及的核心。人工智慧（AI）的進步極大地提高了機器人理解和回應人類語言的能力，使互動更加自然和有效。機器學習演算法的整合使這些機器人能夠從每次互動中學習，並不斷提高其性能和回應準確性。此外，機器人技術和感測器技術的進步賦予了公共關係機器人增強的物理能力，使它們能夠在複雜的環境中導航、識別臉孔，甚至透過面部表情和手勢來顯示基本的情緒反應。此外，雲端處理的引入擴展了這些機器人的功能，使它們能夠即時存取和處理大量資料，從而為客戶提供準確和最新的資訊。由於這些技術的進步，公關機器人正在各個領域中廣泛應用。

哪些產業正在引領公關機器人的採用？

多個行業在實施公共關係機器人方面處於領先地位，利用其能力來提高客戶服務和業務效率。酒店業的酒店和度假村是最早引入公關機器人的酒店和度假村之一，透過提供資訊、辦理入住和提供客房服務來改善賓客體驗。此外，在零售業，公關機器人擴大被用來回答有關產品的問題、提供店內指導和簡化結帳流程。機場和交通系統透過部署機器人來協助乘客提供航班資訊、登機程序、方向等資訊，從而顯著改善旅行體驗。在醫療保健領域，醫院正在使用公共關係機器人來指導患者和訪客、提供健康訊息，甚至協助完成基本的管理業務。這些多樣化的應用顯示公共關係機器人在提高多個行業的客戶參與方面日益重要。

市場成長的主要驅動力是什麼？

公關機器人市場的成長受到多種因素的推動。越來越多的公司，特別是零售、酒店和醫療保健等行業的公司，尋求透過卓越的服務使自己脫穎而出，這主要是由於對改善客戶體驗的需求不斷成長。人工智慧、機器學習和機器人技術的進步也透過提高這些機器人的功能和可靠性來推動市場成長，使它們更具部署吸引力。各行業數位轉型的不斷成長趨勢，加上勞動力成本的不斷上升以及對高效 24/7 客戶服務的需求，進一步推動了公關機器人的採用。此外，COVID-19大流行的影響加速了對非接觸式互動的需求，公關機器人在維護安全和衛生標準方面發揮重要作用。隨著公司繼續優先考慮客戶參與和業務效率，對公共關係機器人的需求預計將大幅成長。

受訪企業範例（共18家）

  • Hanson Robotics Limited
  • Honda Motor Co., Ltd.
  • Kawada Robotics Corporation
  • Robosoft Technologies Private Limited
  • Savioke
  • Toyota Motor Corporation

目錄

第1章調查方法

第 2 章執行摘要

  • 市場概況
  • 主要企業
  • 市場趨勢和促進因素
  • 全球市場展望

第3章市場分析

  • 美國
  • 加拿大
  • 日本
  • 中國
  • 歐洲
  • 法國
  • 德國
  • 義大利
  • 英國
  • 其他歐洲國家
  • 亞太地區
  • 其他領域

第4章 比賽

簡介目錄
Product Code: MCP14276

Global Public Relation Robots Market to Reach US$10.9 Billion by 2030

The global market for Public Relation Robots estimated at US$7.3 Billion in the year 2023, is expected to reach US$10.9 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2023-2030. Humanoid PR Robots, one of the segments analyzed in the report, is expected to record a 6.2% CAGR and reach US$6.0 Billion by the end of the analysis period. Growth in the Telepresence PR Robots segment is estimated at 5.4% CAGR over the analysis period.

The U.S. Market is Estimated at US$2.0 Billion While China is Forecast to Grow at 5.3% CAGR

The Public Relation Robots market in the U.S. is estimated at US$2.0 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$1.7 Billion by the year 2030 trailing a CAGR of 5.3% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 5.2% and 4.8% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 4.4% CAGR.

Global Public Relation Robots Market - Key Trends and Drivers Summarized

The Rise of Public Relation Robots: Transforming Customer Interaction and Service

Public relation robots are increasingly becoming a key tool in customer service and engagement, transforming how businesses and institutions interact with their clients and visitors. These robots, designed to handle a variety of customer-facing tasks, are employed in environments ranging from retail stores and hotels to airports and hospitals. Equipped with advanced AI and natural language processing capabilities, public relation robots can engage in conversations, provide information, guide customers, and even handle simple transactions. Their ability to operate around the clock without fatigue offers businesses a significant advantage in providing consistent and reliable customer service. As the expectations for personalized and immediate service continue to grow, public relation robots are playing a critical role in meeting these demands, providing a seamless and interactive experience that enhances customer satisfaction.

What Are the Technological Innovations Driving the Adoption of Public Relation Robots?

Technological innovations are at the heart of the growing adoption of public relation robots. Advances in artificial intelligence (AI) have significantly improved the ability of these robots to understand and respond to human language, making interactions more natural and effective. The integration of machine learning algorithms allows these robots to learn from each interaction, continually improving their performance and the accuracy of their responses. Additionally, advancements in robotics and sensor technology have enhanced the physical capabilities of public relation robots, enabling them to navigate complex environments, recognize faces, and even exhibit basic emotional responses through facial expressions and gestures. The incorporation of cloud computing has also expanded the functionality of these robots, allowing them to access and process vast amounts of data in real-time, providing customers with accurate and up-to-date information. These technological advancements are driving the widespread deployment of public relation robots across various sectors.

Which Industries Are Leading the Way in Deploying Public Relation Robots?

Several industries are leading the way in the deployment of public relation robots, leveraging their capabilities to improve customer service and operational efficiency. The hospitality industry, including hotels and resorts, has been quick to adopt these robots to enhance guest experiences by providing information, handling check-ins, and even delivering room service. The retail sector is also increasingly using public relation robots to assist customers with product inquiries, navigate stores, and streamline the checkout process. Airports and transport hubs are deploying these robots to assist passengers with flight information, boarding procedures, and wayfinding, significantly improving the travel experience. In healthcare, hospitals are utilizing public relation robots to guide patients and visitors, provide health information, and even assist with basic administrative tasks. These diverse applications demonstrate the growing importance of public relation robots in enhancing customer engagement across multiple industries.

What Are the Key Growth Drivers in the Market?

The growth in the public relation robots market is driven by several factors. The increasing demand for enhanced customer experiences, particularly in sectors like retail, hospitality, and healthcare, is a major driver as businesses seek to differentiate themselves through superior service. Technological advancements in AI, machine learning, and robotics are also driving market growth by improving the capabilities and reliability of these robots, making them more attractive for deployment. The growing trend of digital transformation across industries, coupled with the rising labor costs and the need for efficient 24/7 customer service, is further propelling the adoption of public relation robots. Additionally, the impact of the COVID-19 pandemic has accelerated the demand for contactless interactions, where public relation robots play a crucial role in maintaining safety and hygiene standards. As businesses continue to prioritize customer engagement and operational efficiency, the demand for public relation robots is expected to grow significantly.

Select Competitors (Total 18 Featured) -

  • Hanson Robotics Limited
  • Honda Motor Co., Ltd.
  • Kawada Robotics Corporation
  • Robosoft Technologies Private Limited
  • Savioke
  • Toyota Motor Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Global Economic Update
    • Public Relation Robots - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rising Demand for Automation in Customer Service Propels Market Growth
    • Increasing Use of Robots in Public Spaces Expands Addressable Market Opportunity
    • Technological Advancements in AI and Natural Language Processing Strengthen Market Position
    • Growing Focus on Enhancing Customer Experience Drives Adoption of Public Relation Robots
    • Surge in Demand for Socially Assistive Robots Generates New Opportunities
    • Development of Humanoid Robots for Public Relations Sustains Market Growth
    • Expanding Applications in Hospitality and Retail Sectors Throws Spotlight on Market Potential
    • Growth in Smart City Initiatives Spurs Demand for Public Relation Robots
    • Rising Use of Robots in Healthcare and Elderly Care Propels Market Expansion
    • Surge in Demand from Airports and Transportation Hubs Expands Market Horizons
    • Growing Awareness of Human-Robot Interaction Benefits Drives Market Adoption
    • Innovations in Robot Design and User Interface Generate New Market Opportunities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Public Relation Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 2: World 7-Year Perspective for Public Relation Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Telepresence PR Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 4: World 7-Year Perspective for Telepresence PR Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Humanoid PR Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 6: World 7-Year Perspective for Humanoid PR Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 7: World Public Relation Robots Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 9: World 7-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 10: USA Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 11: USA 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • CANADA
    • TABLE 12: Canada Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 13: Canada 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • JAPAN
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 14: Japan Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 15: Japan 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • CHINA
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 16: China Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: China 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • EUROPE
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 18: Europe Recent Past, Current & Future Analysis for Public Relation Robots by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 19: Europe 7-Year Perspective for Public Relation Robots by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
    • TABLE 20: Europe Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 21: Europe 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • FRANCE
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 22: France Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: France 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • GERMANY
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 24: Germany Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: Germany 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • ITALY
    • TABLE 26: Italy Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Italy 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • UNITED KINGDOM
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 28: UK Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: UK 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 30: Rest of Europe Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: Rest of Europe 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 32: Asia-Pacific Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Asia-Pacific 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • REST OF WORLD
    • TABLE 34: Rest of World Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Rest of World 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030

IV. COMPETITION