Product Code: GVR-4-68040-149-7
Digital Business Support System Market Growth & Trends:
The global digital business support system market size is expected to reach USD 18.80 billion by 2030, registering a CAGR of 16.3%, according to a new report by Grand View Research, Inc. The deployment of 5G technology is expected to significantly propel the growth of digital business support system (BSS), as 5G's high bandwidth, low latency, and support for IoT necessitate advanced BSS solutions to manage complex billing, provisioning, and customer management requirements. The increasing adoption of cloud-native solutions as telecom operators and digital service providers transition from traditional on-premise systems to more adaptable and scalable cloud-based BSS solutions is also driving the growth of the market. Automation and AI are becoming integral components of BSS systems, facilitating tasks like fraud detection, customer service through chatbots, predictive analytics, and network optimization. These automation capabilities not only reduce operational costs but also enhance efficiency.
The integration of Operational Support Systems (OSS) and BSS is a fundamental aspect of digital BSS, aligning with the growing emphasis on customer-centricity. OSS handles network management, including inventory, performance, and fault management, while BSS manages the business aspects, such as customer relationships, orders, billing, and revenue. In digital BSS, the integration of OSS and BSS provides a unified view of both the customer and the network. This integration empowers telecom operators to enhance network management by automating tasks like service provisioning and optimization, leading to improved network performance and cost reduction. It enables real-time insights into customer usage and network performance, facilitating proactive issue resolution.
IoT-enabled BSS systems are poised to adapt to the monetization model of IoT, encompassing the management of vast numbers of IoT devices, billing for IoT services, and ensuring robust data protection. As the IoT landscape expands, BSS companies are forging strategic alliances and ecosystems to expand their reach and serve a broader customer base within the telecom sector. Billing IoT services necessitate flexibility to handle various billing models, including usage-based, subscription-based, and event-based billing, while also managing invoicing for large IoT device volumes. Data protection is important, requiring advanced encryption methods, meticulous user permission management, and robust data access auditing to safeguard IoT data from unauthorized access and potential breaches.
Digital Business Support System Market Report Highlights:
- Based on offering, the solutions segment led the market in 2022, accounting for a 64% share of the global revenue. This is due to the growing demand for digital BSS solutions from enterprises across various industries to streamline their business operations, enhance customer experience, and support digital transformation initiatives
- Based on vertical, the BFSI segment led the market in 2022, accounting for over 23% of global revenue due to the growing adoption of digital technology, evolving customer needs, and operational efficiencies
- North America dominated the market in 2022, accounting for over 38% share of the global revenue due to the high adoption of digital technologies in the region. The U.S. and Canada focus on technology innovation and the development of digital business support systems. These countries have major technology companies which are investing in the development of new digital BSS solutions
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Research Methodology
- 1.2. Research Scope And Assumptions
- 1.3. Information Procurement
- 1.3.1. Purchased Database
- 1.3.2. GVR's Internal Database
- 1.3.3. Secondary Sources & Third-party Perspectives
- 1.3.4. Primary Research
- 1.4. Information Analysis
- 1.4.1. Data Analysis Models
- 1.5. Market Formulation & Data Visualization
- 1.6. Data Validation & Publishing
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segmental Outlook
- 2.3. Competitive Insights
Chapter 3. Market Variables, Trends, And Scope
- 3.1. Market Lineage
- 3.2. Industry Value Chain Analysis
- 3.3. Digital Business Support System Market - Market Dynamics
- 3.3.1. Market Driver Analysis
- 3.3.1.1. Emergence Of Cutting-edge BSS Solutions And Commercial Models
- 3.3.1.2. Growing Online Transactions And Use Of Multiple Mobile Devices
- 3.3.2. Market Restraint Analysis
- 3.3.2.1. High Cost And Time-consuming Implementation Of Digital BSS Solutions
- 3.3.3. Industry Challenges
- 3.4. Business Environmental Tools Analysis: Digital Business Support System Market
- 3.4.1. Porter's Five Forces Analysis
- 3.4.1.1. Bargaining Power Of Suppliers
- 3.4.1.2. Bargaining Power Of Buyers
- 3.4.1.3. Threat Of Substitution
- 3.4.1.4. Threat Of New Entrants
- 3.4.1.5. Competitive Rivalry
- 3.4.2. Pestle Analysis
- 3.4.2.1. Political Landscape
- 3.4.2.2. Economic Landscape
- 3.4.2.3. Social Landscape
- 3.4.2.4. Technology Landscape
- 3.4.2.5. Environmental Landscape
- 3.4.2.6. Legal Landscape
- 3.5. Economic Mega Trend Analysis
Chapter 4. Digital Business Support System Market: Offering Estimates & Trend Analysis
- 4.1. Digital Business Support System Market, By Offering: Key Takeaways
- 4.2. Digital Business Support System Market: Offering Movement Analysis, 2022 & 2030
- 4.3. Solutions
- 4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 4.4. Services
- 4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 5. Digital Business Support System Market: Vertical Estimates & Trend Analysis
- 5.1. Digital Business Support System Market, By Vertical: Key Takeaways
- 5.2. Digital Business Support System Market: Vertical Movement Analysis, 2022 & 2030
- 5.3. It & Ites
- 5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.4. BFSI
- 5.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.5. Retail & E-commerce
- 5.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.6. Telecom
- 5.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.7. Manufacturing
- 5.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.8. Media & Entertainment
- 5.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 5.9. Others
- 5.9.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 6. Digital Business Support System (BSS) Market: Regional Estimates & Trend Analysis
- 6.1. Digital Business Support System (BSS) Market: Regional Movement Analysis, 2022 & 2030
- 6.2. North America
- 6.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.2.2. U.S.
- 6.2.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.2.3. Canada
- 6.2.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.3. Europe
- 6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.3.2. Germany
- 6.3.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.3.3. France
- 6.3.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.3.4. U.K.
- 6.3.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4. Asia Pacific
- 6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4.2. China
- 6.4.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4.3. Japan
- 6.4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4.4. India
- 6.4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4.5. South Korea
- 6.4.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.4.6. Australia
- 6.4.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.5. Latin America
- 6.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.5.2. Brazil
- 6.5.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.5.3. Mexico
- 6.5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.6. Middle East & Africa
- 6.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.6.2. KSA
- 6.6.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.6.3. UAE
- 6.6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
- 6.6.4. South Africa
- 6.6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
Chapter 7. Competitive Landscape
- 7.1. Company Categorization
- 7.2. Company Market Positioning
- 7.3. Company Heat Map Analysis
- 7.4. Strategy Mapping
- 7.4.1. Expansion
- 7.4.2. Mergers & Acquisition
- 7.4.3. Partnerships & Collaborations
- 7.4.4. New Product Launches
- 7.4.5. Research & Development
- 7.5. Company Profiles/listing
- 7.5.1. ACCENTURE
- 7.5.1.1. Overview
- 7.5.1.2. Financial Performance
- 7.5.1.3. Product Benchmarking
- 7.5.2. AMDOCS
- 7.5.2.1. Overview
- 7.5.2.2. Financial Performance
- 7.5.2.3. Product Benchmarking
- 7.5.3. HUAWEI TECHNOLOGIES CO. LTD
- 7.5.3.1. Overview
- 7.5.3.2. Financial Performance
- 7.5.3.3. Product Benchmarking
- 7.5.4. TELEFONAKTIEBOLAGET LM ERICSSON
- 7.5.4.1. Overview
- 7.5.4.2. Financial Performance
- 7.5.4.3. Product Benchmarking
- 7.5.5. CSG SYSTEMS INTERNATIONAL, INC.
- 7.5.5.1. Overview
- 7.5.5.2. Financial Performance
- 7.5.5.3. Product Benchmarking
- 7.5.6. NOKIA
- 7.5.6.1. Overview
- 7.5.6.2. Financial Performance
- 7.5.6.3. Product Benchmarking
- 7.5.7. IBM CORPORATION
- 7.5.7.1. Overview
- 7.5.7.2. Financial Performance
- 7.5.7.3. Product Benchmarking
- 7.5.8. ZTE CORPORATION
- 7.5.8.1. Overview
- 7.5.8.2. Financial Performance
- 7.5.8.3. Product Benchmarking
- 7.5.9. OPTIVA, INC.
- 7.5.9.1. Overview
- 7.5.9.2. Financial Performance
- 7.5.9.3. Product Benchmarking
- 7.5.10. HANSEN TECHNOLOGIES
- 7.5.10.1. Overview
- 7.5.10.2. Financial Performance
- 7.5.10.3. Product Benchmarking