市場調查報告書
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車輛道路救援系統市場規模、佔有率和趨勢分析報告:2024-2030 年按服務類型、提供者、車輛類型、地區和細分市場預測Vehicle Roadside Assistance Market Size, Share & Trends Analysis Report By Service Type, By Provider, By Vehicle Type (Passenger Cars, Commercial Vehicles), By Region, And Segment Forecasts, 2024 - 2030 |
預計2023年全球車輛道路救援系統市場規模將達255.8億美元,2024年至2030年複合年成長率預估為4.9%。
車輛道路救援系統是一項旨在針對駕駛過程中出現車輛相關問題時發生的誘發因素提供緊急援助的服務。這通常包括對可能意外出現的各種問題的支持,例如輪胎漏氣、電池問題、燃料供應、停工、拖車服務和小型機械維修。
全球汽車持有的增加和交通流量的增加導致故障和事故發生率上升,從而推動了對路邊援助服務的需求。此外,道路安全意識的提高以及領先企業提供的服務範圍的擴大(包括訂閱模式)正在進一步支持市場成長。
人工智慧 (AI)、全球定位系統 (GPS)、遠端資訊處理和物聯網 (IoT) 等先進技術在道路救援系統業務中的持續整合正在推動市場成長。例如,人工智慧用於透過確保最近的服務提供者快速到達客戶來最佳化乘車調度。人工智慧還將透過分析交通量、位置和所需服務類型等因素來即時做出決策,從而提高效率和回應時間。此外,遠端資訊處理系統允許車輛即時向服務提供者發送資料,使服務提供者能夠快速診斷問題並確定最佳行動方案。該技術提供更快的回應時間和更準確的服務,減少停機時間並改善整體客戶體驗。
此外,行動應用程式正在成為現代道路援助服務的基石。這些應用程式為用戶提供了一個方便的平台來請求幫助、追蹤服務進展以及與服務提供者進行溝通。應用程式內聊天、即時追蹤和數位付款選項等增強功能簡化了援助流程並提高了用戶滿意度。行動應用程式還可以實現更透明的服務追蹤和狀態更新,即使在壓力情況下也能為用戶提供更高的滿足感。因此,擴大採用路邊援助提供者提供的行動應用程式進一步促進了市場成長。
全球電動車和自動駕駛汽車的日益普及也是車輛道路救援系統產業的一大趨勢。隨著這些車輛類型變得越來越流行,道路救援系統提供者正在調整他們的服務以滿足他們的獨特需求。對於電動車 (EV),這意味著為技術人員提供針對電池問題和充電支援的專門培訓和工具。就自動駕駛汽車而言,提供者正在利用先進技術並開發新通訊協定來解決潛在的軟體相關問題。因此,由於道路上電動車數量的增加,對電池救援服務的需求不斷增加,正在推動市場成長。
儘管車輛道路救援系統市場不斷成長和進步,但一些限制因素可能會阻礙市場的成長,例如服務品質水準的變化和網路安全問題。隨著車輛、基礎設施和服務平台透過網路互連,它們變得更容易受到網路威脅。駭客可能會破壞智慧道路系統和車輛網路,從而導致交通堵塞、事故和未授權存取個人資料等中斷。這給業務效率、用戶安全和隱私帶來了重大風險。此外,確保先進的防火牆和安全通訊協定等強大的網路安全措施需要大量投資和技術專業知識,這可能對某些提供者構成障礙。
The global vehicle roadside assistance market size was estimated at USD 25.58 billion in 2023 and is projected to grow at a CAGR of 4.9% from 2024 to 2030. Vehicle roadside assistance is a service designed to provide emergency help to drivers who experience vehicle-related issues while on the road. It typically includes support for a range of problems that can occur unexpectedly, such as flat tires, battery issues, fuel delivery, lockouts, towing services, and minor mechanical repairs.
The rise in vehicle ownership globally, coupled with increasing traffic volumes, has led to a higher incidence of breakdowns and accidents, thereby driving the demand for roadside assistance services. In addition, the growing awareness of road safety, alongside the expansion of service offerings by major players, including subscription models, is further propelling market growth.
The rising integration of advanced technologies such as artificial intelligence (AI), global positioning system (GPS), telematics, and internet of things (IoT) in roadside assistance operations is propelling the growth of the market. For instance, AI is used to optimize vehicle dispatching by ensuring that the nearest service provider arrives at the customer quickly. AI also analyzes factors such as traffic, location, and the type of service needed to make real-time decisions, enhancing efficiency and response times. In addition, with telematics systems, vehicles can transmit real-time data to service providers, enabling them to quickly diagnose issues and determine the best course of action. This technology allows for faster response times and more accurate service, reducing downtime and enhancing the overall customer experience.
Furthermore, mobile applications are becoming a cornerstone of modern roadside assistance services. These applications offer users a convenient platform to request help, track service progress, and communicate with service providers. Enhanced features such as in-app chat, real-time tracking, and digital payment options streamline the assistance process and improve user satisfaction. Mobile applications also allow for more transparent service tracking and status updates, providing users with greater satisfaction during stressful situations. Thus, the increased adoption of mobile applications provided by roadside assistance providers is further improving the growth of the market.
The rising adoption of electric and autonomous vehicles across the globe is another major trend in the vehicle roadside assistance industry. As these vehicle types become more prevalent, roadside assistance providers are adapting services to address their unique requirements. For electric vehicles (EVs), this means equipping technicians with specialized training and tools for battery issues and charging support. For autonomous vehicles, providers are developing new protocols for handling advanced technology and addressing potential software-related issues. Thus, the rising demand for battery assistance services due to the increased number of electric vehicles on the roads is boosting the market's growth.
Despite the growth and advancements in the vehicle roadside assistance market, several restraining factors, such as varying levels of service quality and cybersecurity concerns, could hamper the growth of the market. As vehicles, infrastructure, and service platforms become more interconnected through the internet, they become more vulnerable to cyber threats. Hackers could potentially compromise smart road systems or vehicle networks, leading to disruptions such as traffic jams, accidents, or unauthorized access to personal data. This poses a significant risk to operational efficiency, user safety, and privacy. In addition, ensuring robust cybersecurity measures, such as advanced firewalls and secure protocols, requires substantial investment and technical expertise, which can be a barrier for some providers.
Global Vehicle Roadside Assistance Market Report Segmentation
The report forecasts revenue growth at global, regional, and country levels and analyzes the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global vehicle roadside assistance market report based on service type, provider, vehicle type, and region: