服務分析市場規模、佔有率、趨勢分析報告：按組件、按業務應用程式、按部署、按企業規模、按最終用途、按地區、細分市場預測，2024-2030 年

Service Analytics Market Size, Share & Trends Analysis Report By Component, By Business Application, By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

出版日期: 2024年09月03日 | 出版商:

Grand View Research | 英文 120 Pages | 商品交期: 2-10個工作天內

價格

簡介目錄圖表

服務分析市場規模與趨勢：

預計到 2023 年，全球服務分析市場規模將達到 7.532 億美元，2024 年至 2030 年複合年成長率為 15.3%。

市場成長是由對改善客戶體驗的需求不斷成長以及人工智慧和機器學習技術的日益使用所推動的。隨著公司努力提高客戶滿意度和忠誠度，他們擴大利用服務分析來更深入地了解客戶互動、偏好和痛點，從而使他們能夠個性化和改進服務，從而有效地解決問題。

透過將人工智慧和機器學習與服務分析相整合，公司可以自動化資料分析、預測客戶行為並最佳化服務業務。

細分儀表板
服務分析佔有率：按行業分類，2023 年和 2030 年
BFSI
- 2018-2030年市場規模估算與預測
零售
- 2018-2030年市場規模估算與預測
政府
- 2018-2030年市場規模估算與預測
通訊/IT
- 2018-2030年市場規模估算與預測
衛生保健
- 2018-2030年市場規模估算與預測
製造業
- 2018-2030年市場規模估算與預測
其他
- 2018-2030年市場規模估算與預測

第9章服務分析市場：區域估計與趨勢分析

服務分析市場佔有率（按地區），2023 年和 2030 年，百萬美元
北美洲
- 按組成部分，2018-2030
- 依業務用途分類，2018-2030
- 依發展情況，2018-2030
- 按公司規模分類，2018-2030
- 按最終用途分類，2018-2030
- 美國
- 加拿大
- 墨西哥
歐洲
- 按組成部分，2018-2030
- 依業務用途分類，2018-2030
- 依發展情況，2018-2030
- 按公司規模分類，2018-2030
- 按最終用途分類，2018-2030
- 英國
- 德國
- 法國
亞太地區
- 按組成部分，2018-2030
- 依業務用途分類，2018-2030
- 依發展情況，2018-2030
- 按公司規模分類，2018-2030
- 按最終用途分類，2018-2030
- 中國
- 印度
- 日本
- 澳洲
- 韓國
拉丁美洲
- 按組成部分，2018-2030
- 依業務用途分類，2018-2030
- 依發展情況，2018-2030
- 按公司規模分類，2018-2030
- 按最終用途分類，2018-2030
- 巴西
中東/非洲
- 按組成部分，2018-2030
- 依業務用途分類，2018-2030
- 依發展情況，2018-2030
- 按公司規模分類，2018-2030
- 按最終用途分類，2018-2030
- 阿拉伯聯合大公國
- 沙烏地阿拉伯
- 南非

第10章競爭格局

最新趨勢與影響分析：主要市場參與企業
公司分類
公司市場佔有率分析
企業熱力圖分析
策略規劃
- 擴張
- 併購
- 夥伴關係與協作
- 新產品發布
- 研究與開發
公司簡介
- Centina Systems
- Cloudera, Inc.
- Field Squared
- Microsoft
- Numerify
- Oracle
- Paskon
- Salesforce
- SAP SE
- ServiceNow

簡介目錄圖表

Product Code: GVR-4-68040-443-2

Service Analytics Market Size & Trends:

The global service analytics market size was estimated at USD 753.2 million in 2023 and is projected to grow at a CAGR of 15.3% from 2024 to 2030. The market growth is driven by the increasing demand for enhanced customer experiences and the growing use of AI and machine learning technologies. As businesses strive to improve customer satisfaction and loyalty, they are turning to service analytics to gain deeper insights into customer interactions, preferences, and pain points, allowing them to personalize services and resolve issues more efficiently.

The integration of AI and machine learning in service analytics enables companies to automate data analysis, predict customer behavior, and optimize service operations, leading to more informed decision-making and a competitive edge in delivering superior service.

Global Service Analytics Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the service analytics market report based on component,business application, deployment enterprise size, end use, and region:

Component Outlook (Revenue, USD Million, 2018 - 2030)
Solution
Services
Business Application Outlook (Revenue, USD Million, 2018 - 2030)
Field Service Analytics
Customer Service Analytics
IT Service Analytics
Deployment Outlook (Revenue, USD Million, 2018 - 2030)
On-premise
Cloud
Enterprise Size Outlook (Revenue, USD Million, 2018 - 2030)
SMEs
Large Enterprises
End Use Outlook (Revenue, USD Million, 2018 - 2030)
BFSI
Retail
Government
IT & Telecom
Healthcare
Manufacturing
Other
Regional Outlook (Revenue, USD Million, 2018 - 2030)
North America
- U.S.
- Canada
- Mexico
Europe
- Germany
- UK
- France
Asia Pacific
- China
- India
- Japan
- South Korea
- Australia
Latin America
- Brazil
Middle East & Africa
- UAE
- Kingdom of Saudi Arabia
- South Africa

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. Service Analytics Variables, Trends, & Scope

3.1. Market Introduction/Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
3.4. Service Analytics Analysis Tools
- 3.4.1. Porter's Analysis
  - 3.4.1.1. Bargaining power of the suppliers
  - 3.4.1.2. Bargaining power of the buyers
  - 3.4.1.3. Threats of substitution
  - 3.4.1.4. Threats from new entrants
  - 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
  - 3.4.2.1. Political landscape
  - 3.4.2.2. Economic and Social landscape
  - 3.4.2.3. Technological landscape
  - 3.4.2.4. Environmental landscape
  - 3.4.2.5. Legal landscape

Chapter 4. Service Analytics: Component Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. Service Analytics: Component Movement Analysis, USD Million, 2023 & 2030
4.3. Solution
- 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
4.4. Services
- 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  - 4.4.1.1. Managed Services
    - 4.4.1.1.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  - 4.4.1.2. Professional Services
    - 4.4.1.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5. Service Analytics: Business Application Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. Service Analytics: Business Application Movement Analysis, USD Million, 2023 & 2030
5.3. Field Service Analytics
- 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
5.4. Customer Service Analytics
- 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
5.5. IT Service Analytics
- 5.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6. Service Analytics: Deployment Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. Service Analytics: Deployment Movement Analysis, USD Million, 2023 & 2030
6.3. On-premise
- 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
6.4. Cloud
- 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 7. Service Analytics: Enterprise Size Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. Service Analytics: Enterprise Size Movement Analysis, USD Million, 2023 & 2030
7.3. SMEs
- 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
7.4. Large Enterprises
- 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 8. Service Analytics: End Use Estimates & Trend Analysis

8.1. Segment Dashboard
8.2. Service Analytics Share by Industry 2023 & 2030 (USD Million)
8.3. BFSI
- 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.4. Retail
- 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.5. Government
- 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.6. Telecom and IT
- 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.7. Healthcare
- 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.8. Manufacturing
- 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
8.9. Others
- 8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 9. Service Analytics Market: Regional Estimates & Trend Analysis

9.1. Service Analytics Market Share, By Region, 2023 & 2030, USD Million
9.2. North America
- 9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 9.2.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
- 9.2.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
- 9.2.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
- 9.2.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
- 9.2.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.2.7. U.S.
  - 9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.2.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.2.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.2.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.2.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.2.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.2.8. Canada
  - 9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.2.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.2.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.2.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.2.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.2.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.2.9. Mexico
  - 9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.2.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.2.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.2.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.2.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.2.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
9.3. Europe
- 9.3.1. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
- 9.3.2. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
- 9.3.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
- 9.3.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
- 9.3.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.3.6. UK
  - 9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.3.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.3.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.3.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.3.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.3.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.3.7. Germany
  - 9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.3.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.3.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.3.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.3.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.3.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.3.8. France
  - 9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.3.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.3.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.3.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.3.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.3.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
9.4. Asia Pacific
- 9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 9.4.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
- 9.4.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
- 9.4.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
- 9.4.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
- 9.4.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.4.7. China
  - 9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.4.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.4.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.4.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.4.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.4.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.4.8. India
  - 9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.4.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.4.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.4.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.4.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.4.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.4.9. Japan
  - 9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.4.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.4.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.4.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.4.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.4.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.4.10. Australia
  - 9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.4.10.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.4.10.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.4.10.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.4.10.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.4.10.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.4.11. South Korea
  - 9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.4.11.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.4.11.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.4.11.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.4.11.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.4.11.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
9.5. Latin America
- 9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 9.5.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
- 9.5.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
- 9.5.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
- 9.5.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
- 9.5.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.5.7. Brazil
  - 9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.5.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.5.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.5.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.5.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.5.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
9.6. Middle East & Africa
- 9.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 9.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
- 9.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
- 9.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
- 9.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
- 9.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.6.7. UAE
  - 9.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.6.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.6.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.6.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.6.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.6.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.6.8. Saudi Arabia
  - 9.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.6.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.6.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.6.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.6.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.6.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
- 9.6.9. South Africa
  - 9.6.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 9.6.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
  - 9.6.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
  - 9.6.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
  - 9.6.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
  - 9.6.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)

Chapter 10. Competitive Landscape

10.1. Recent Developments & Impact Analysis by Key Market Participants
10.2. Company Categorization
10.3. Company Market Share Analysis
10.4. Company Heat Map Analysis
10.5. Strategy Mapping
- 10.5.1. Expansion
- 10.5.2. Mergers & Acquisition
- 10.5.3. Partnerships & Collaborations
- 10.5.4. New Product Launches
- 10.5.5. Research And Development
10.6. Company Profiles
- 10.6.1. Centina Systems
  - 10.6.1.1. Participant's Overview
  - 10.6.1.2. Financial Performance
  - 10.6.1.3. Product Benchmarking
  - 10.6.1.4. Recent Developments
- 10.6.2. Cloudera, Inc.
  - 10.6.2.1. Participant's Overview
  - 10.6.2.2. Financial Performance
  - 10.6.2.3. Product Benchmarking
  - 10.6.2.4. Recent Developments
- 10.6.3. Field Squared
  - 10.6.3.1. Participant's Overview
  - 10.6.3.2. Financial Performance
  - 10.6.3.3. Product Benchmarking
  - 10.6.3.4. Recent Developments
- 10.6.4. Microsoft
  - 10.6.4.1. Participant's Overview
  - 10.6.4.2. Financial Performance
  - 10.6.4.3. Product Benchmarking
  - 10.6.4.4. Recent Developments
- 10.6.5. Numerify
  - 10.6.5.1. Participant's Overview
  - 10.6.5.2. Financial Performance
  - 10.6.5.3. Product Benchmarking
  - 10.6.5.4. Recent Developments
- 10.6.6. Oracle
  - 10.6.6.1. Participant's Overview
  - 10.6.6.2. Financial Performance
  - 10.6.6.3. Product Benchmarking
  - 10.6.6.4. Recent Developments
- 10.6.7. Paskon
  - 10.6.7.1. Participant's Overview
  - 10.6.7.2. Financial Performance
  - 10.6.7.3. Product Benchmarking
  - 10.6.7.4. Recent Developments
- 10.6.8. Salesforce
  - 10.6.8.1. Participant's Overview
  - 10.6.8.2. Financial Performance
  - 10.6.8.3. Product Benchmarking
  - 10.6.8.4. Recent Developments
- 10.6.9. SAP SE
  - 10.6.9.1. Participant's Overview
  - 10.6.9.2. Financial Performance
  - 10.6.9.3. Product Benchmarking
  - 10.6.9.4. Recent Developments
- 10.6.10. ServiceNow
  - 10.6.10.1. Participant's Overview
  - 10.6.10.2. Financial Performance
  - 10.6.10.3. Product Benchmarking
  - 10.6.10.4. Recent Developments

簡介目錄圖表

List of Tables

Table 1 Case management software market, 2018 - 2030 (USD Million)
Table 2 Global case management software market estimates and forecasts by region, 2018 - 2030 (USD Million)
Table 3 Global case management software market estimates and forecasts by component, 2018 - 2030 (USD Million)
Table 4 Global case management software market estimates and forecasts by business application, 2018 - 2030 (USD Million)
Table 5 Global case management software market estimates and forecasts by deployment, 2018 - 2030 (USD Million)
Table 6 Global case management software market estimates and forecasts by enterprise size, 2018 - 2030 (USD Million)
Table 7 Global case management software market estimates and forecasts by end use, 2018 - 2030 (USD Million)
Table 8 Components market by region, 2018 - 2030 (USD Million)
Table 9 Solution market by region, 2018 - 2030 (USD Million)
Table 10 Services market by region, 2018 - 2030 (USD Million)
Table 11 Business application market by region, 2018 - 2030 (USD Million)
Table 12 Field service analytics market by region, 2018 - 2030 (USD Million)
Table 13 Customer service analytics market by region, 2018 - 2030 (USD Million)
Table 14 IT service analytics market by region, 2018 - 2030 (USD Million)
Table 15 Deployment market by region, 2018 - 2030 (USD Million)
Table 16 On-premise market by region, 2018 - 2030 (USD Million)
Table 17 Cloud market by region, 2018 - 2030 (USD Million)
Table 18 Enterprise Size market by region, 2018 - 2030 (USD Million)
Table 19 SMEs market by region, 2018 - 2030 (USD Million)
Table 20 Large enterprises market by region, 2018 - 2030 (USD Million)
Table 21 End use market by region, 2018 - 2030 (USD Million)
Table 22 BFSI market by region, 2018 - 2030 (USD Million)
Table 23 Retail market by region, 2018 - 2030 (USD Million)
Table 24 Government market by region, 2018 - 2030 (USD Million)
Table 25 Telecom and IT market by region, 2018 - 2030 (USD Million)
Table 26 Healthcare market by region, 2018 - 2030 (USD Million)
Table 27 Manufacturing market by region, 2018 - 2030 (USD Million)
Table 28 Other market by region, 2018 - 2030 (USD Million)
Table 29 North America case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 30 North America case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 31 North America case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 32 North America case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 33 North America case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 34 U.S. case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 35 U.S. case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 36 U.S. case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 37 U.S. case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 38 U.S. case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 39 Canada case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 40 Canada case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 41 Canada case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 42 Canada case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 43 Canada case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 44 Mexico case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 45 Mexico case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 46 Mexico case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 47 Mexico case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 48 Mexico case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 49 Europe case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 50 Europe case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 51 Europe case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 52 Europe case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 53 Europe case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 54 UK case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 55 UK case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 56 UK case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 57 UK case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 58 UK case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 59 Germany case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 60 Germany case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 61 Germany case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 62 Germany case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 63 Germany case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 64 France case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 65 France case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 66 France case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 67 France case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 68 France case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 69 Asia Pacific case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 70 Asia Pacific case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 71 Asia Pacific case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 72 Asia Pacific case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 73 Asia Pacific case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 74 China case management software market, by component, 2018 - 2030 (Revenue,USD Million)
Table 75 China case management software market, by business application, 2018 - 2030 (Revenue,USD Million)
Table 76 China case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 77 China case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 78 China case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 79 India management market, by component, 2018 - 2030 (Revenue, USD Million)
Table 80 India management market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 81 India case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 82 India case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 83 India case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 84 Japan case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 85 Japan case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 86 Japan case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 87 Japan case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 88 Japan case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 89 Australia case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 90 Australia case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 91 Australia case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 92 Australia case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 93 Australia case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 94 South Korea case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 95 South Korea case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 96 South Korea case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 97 South Korea case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 98 South Korea case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 99 Latin America case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 100 Latin America case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 101 Latin America case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 102 Latin America case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 103 Latin America case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 104 Brazil case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 105 Brazil case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 106 Brazil case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 107 Brazil case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 108 Brazil case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 109 MEA case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 110 MEA case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 111 MEA case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 112 MEA case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 113 MEA case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 114 UAE case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 115 UAE case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 116 UAE case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 117 UAE case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 118 UAE case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 119 Saudi Arabia case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 120 Saudi Arabia case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 121 Saudi Arabia case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 122 Saudi Arabia case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 123 Saudi Arabia case management software market, by end use, 2018 - 2030 (Revenue, USD Million)
Table 124 South Africa case management software market, by component, 2018 - 2030 (Revenue, USD Million)
Table 125 South Africa case management software market, by business application, 2018 - 2030 (Revenue, USD Million)
Table 126 South Africa case management software market, by deployment, 2018 - 2030 (Revenue, USD Million)
Table 127 South Africa case management software market, by enterprise size, 2018 - 2030 (Revenue, USD Million)
Table 128 South Africa case management software market, by end use, 2018 - 2030 (Revenue, USD Million)

List of Figures

Fig. 1 Service Analytics Market Segmentation
Fig. 2 Market landscape
Fig. 3 Information Procurement
Fig. 4 Data Analysis Models
Fig. 5 Market Formulation and Validation
Fig. 6 Data Validating & Publishing
Fig. 7 Market Snapshot
Fig. 8 Segment Snapshot (1/3)
Fig. 9 Segment Snapshot (2/3)
Fig. 10 Segment Snapshot (3/3)
Fig. 11 Competitive Landscape Snapshot
Fig. 12 Service Analytics: Industry Value Chain Analysis
Fig. 13 Service Analytics: Market Dynamics
Fig. 14 Service Analytics: PORTER's Analysis
Fig. 15 Service Analytics: PESTEL Analysis
Fig. 16 Service Analytics Share by Component, 2023 & 2030 (USD Million)
Fig. 17 Service Analytics, by Component: Market Share, 2023 & 2030
Fig. 18 Solution Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 19 Services Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 20 Service Analytics Share by Business Application, 2023 & 2030 (USD Million)
Fig. 21 Service Analytics, by Business Application: Market Share, 2023 & 2030
Fig. 22 Field Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 23 Customer Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 24 IT Service Analytics Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 25 Service Analytics Share by Deployment, 2023 & 2030 (USD Million)
Fig. 26 Service Analytics Market, by Deployment: Market Share, 2023 & 2030
Fig. 27 On-premise Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 28 Cloud Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 29 Service Analytics Share by Enterprise Size, 2023 & 2030 (USD Million)
Fig. 30 Service Analytics, by Enterprise Size: Market Share, 2023 & 2030
Fig. 31 SMEs Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 32 Large Enterprises Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 33 Service Analytics Share by End Use, 2023 & 2030 (USD Million)
Fig. 34 Service Analytics, by End Use: Market Share, 2023 & 2030
Fig. 35 BFSI Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 36 Retail Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 37 Government Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 38 Telecom and IT Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 39 Healthcare Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 40 Manufacturing Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 41 Other Market Estimates and Forecasts, 2018 - 2030 (Revenue, USD Million)
Fig. 42 Regional Market place: Key Takeaways
Fig. 43 North America Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 44 U.S. Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 45 Canada Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 46 Mexico Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 47 Europe Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 48 UK Service Analytics Market Estimates and Forecasts, 2018 - 2030,) (USD Million)
Fig. 49 Germany Service Analytics Market Estimates and Forecasts (2018 - 2030,) (USD Million)
Fig. 50 France Service Analytics Market Estimates and Forecasts (2018 - 2030,) (USD Million)
Fig. 51 Asia Pacific Service Analytics Market Estimates and Forecast, 2018 - 2030 (USD Million)
Fig. 52 China Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 53 India Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 54 Japan Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 55 Australia Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 56 South Korea Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 57 Latin America Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 58 Brazil Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 59 MEA Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 60 Saudi Arabia Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 61 UAE Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 62 South Africa Service Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
Fig. 63 Key Company Categorization
Fig. 64 Company Market Positioning
Fig. 65 Key Company Market Share Analysis, 2023
Fig. 66 Strategic Framework