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2024-2032 年按產品類型、部署、組織類型、垂直產業和地區分類的幫助台自動化市場報告

Helpdesk Automation Market Report by Product Type, Deployment, Organizational Type, Vertical, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 149 Pages | 商品交期: 2-3個工作天內

價格

2023 年，全球幫助台自動化市場規模達到 84 億美元。展望未來， IMARC Group預計到 2032 年，市場規模將達到 825 億美元，2024-2032 年複合年成長率 (CAGR) 為 28.1%。由於對具有成本效益的解決方案的需求不斷成長、對提高個人整體滿意度的日益關注以及人工智慧 (AI) 和機器學習 (ML) 等先進技術的整合以簡化流程，市場正在經歷穩定成長。

幫助台自動化市場分析：

市場成長與規模：由於對高效能支援解決方案的需求不斷成長以及對可擴展性的需求不斷增加，市場正在穩定成長。

技術進步：人工智慧 (AI) 和機器學習 (ML) 的整合增強了幫助台自動化系統的智慧性，帶來了積極的市場前景。

產業應用：幫助台自動化可應用於各產業，包括醫療保健、金融、IT 和電信。

地理趨勢：在大型企業數量不斷增加的推動下，北美引領市場。然而，由於對高效、可擴展的幫助台自動化解決方案的需求不斷成長，亞太地區正在成為一個快速成長的市場。

競爭格局：主要參與者正在透過多種溝通管道擴展其支援能力，包括電子郵件、聊天、社群媒體和行動應用程式。

挑戰與機會：雖然市場面臨資料安全問題等挑戰，但它也遇到了利用自動化實現個人個人化體驗的機會。

未來展望：隨著數據驅動決策的需求不斷成長，幫助台自動化市場的未來看起來充滿希望。此外，對環境永續性的日益關注預計將推動市場成長。

幫助台自動化市場趨勢：

對具有成本效益的解決方案的需求不斷成長

對具有成本效益的解決方案不斷成長的需求正在促進市場的成長。據此，與營運擁有大量勞動力的傳統支援中心相比，自動化可以降低營運成本。公司可以透過自動化日常任務（如票證路由、資料輸入和基本問題解決）來最佳化資源分配，最大限度地減少對大量人力的需求，並節省勞動力費用。此外，自動化有助於減少手動流程可能出現的錯誤和不一致。除此之外，擴大採用基於雲端的幫助台自動化解決方案，因為它們消除了對硬體和基礎設施的前期投資的需要，正在支持市場成長。雲端解決方案的即用即付模式和可擴展性進一步提高了成本效率。此外，經濟高效的幫助台自動化解決方案通常提供自助服務選項，使用戶能夠獨立找到答案並解決問題。這減少了支援查詢的數量，從而減少了支援團隊的工作量。

越來越注重增強使用者體驗

為了提高個人滿意度而擴大採用幫助台自動化解決方案，這有助於市場的成長。除此之外，人們越來越喜歡即時幫助、個人化互動以及解決問題，而不會造成不必要的延誤。幫助台自動化透過自動化日常任務、對查詢進行分類和優先排序以及透過聊天機器人或自動票務系統提供即時回應來滿足這些期望。據此，自動化可確保快速確認個人的所有詢問，從而提高個人的整體滿意度。它使支援團隊能夠將精力集中在更複雜和增值的任務上，例如滿足獨特的客戶需求。此外，公司也專注於透過自動化提供主動支援。此外，幫助台系統可以在問題升級之前預測並解決問題，展示對主動客戶服務的承諾，並透過利用人工智慧和機器學習來防止潛在的挫折。除此之外，幫助台自動化解決方案中的自助服務選項可讓使用者獨立尋找答案和解決方案，減少人工干預的需要並實現更快的問題解決。

先進技術的融合

人工智慧 (AI) 和機器學習 (ML) 技術等先進技術在幫助台自動化中的整合正在促進市場的成長。這種整合使公司能夠處理客戶支援、簡化流程並提高服務品質。除此之外，人工智慧系統能夠全天候理解並回應個人的詢問，並減少回應時間。它們可以處理常規任務，例如常見問題 (FAQ) 和基本問題解決，從而使人工代理專注於更複雜和增值的互動。此外，機器學習演算法會分析大量的個人歷史資料，以識別模式和趨勢。這種數據驅動的方法支援預測分析，可以預測個人的需求和問題，從而提供主動支援。與此一致的是，情緒分析（另一個機器學習應用程式）透過互動評估客戶情緒，幫助公司衡量個人滿意度並確定其產品或服務需要改進的領域。

目錄

第1章：前言

第 2 章：範圍與方法

  • 研究目的
  • 利害關係人
  • 資料來源
    • 主要資源
    • 二手資料
  • 市場預測
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章：執行摘要

第 4 章：簡介

  • 概述
  • 主要行業趨勢

第 5 章：全球幫助台自動化市場

  • 市場概況
  • 市場業績
  • COVID-19 的影響
  • 市場預測

第 6 章：市場區隔：依產品類型

  • 事件管理系統
    • 市場走向
    • 市場預測
  • 基於知識的系統
    • 市場走向
    • 市場預測
  • 自助重設密碼
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 7 章：市場區隔：依部署

  • 雲端託管
    • 市場走向
    • 市場預測
  • 本地部署
    • 市場走向
    • 市場預測

第 8 章：市場區隔：依組織類型

  • 大型企業
    • 市場走向
    • 市場預測
  • 中小企業
    • 市場走向
    • 市場預測

第 9 章：市場區隔：依垂直領域

  • 資訊科技和電信
    • 市場走向
    • 市場預測
  • BFSI
    • 市場走向
    • 市場預測
  • 政府
    • 市場走向
    • 市場預測
  • 教育
    • 市場走向
    • 市場預測
  • 衛生保健
    • 市場走向
    • 市場預測
  • 製造業
    • 市場走向
    • 市場預測
  • 汽車
    • 市場走向
    • 市場預測
  • 零售
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 10 章：市場區隔：按地區

  • 北美洲
    • 美國
      • 市場走向
      • 市場預測
    • 加拿大
      • 市場走向
      • 市場預測
  • 亞太地區
    • 中國
      • 市場走向
      • 市場預測
    • 日本
      • 市場走向
      • 市場預測
    • 印度
      • 市場走向
      • 市場預測
    • 韓國
      • 市場走向
      • 市場預測
    • 澳洲
      • 市場走向
      • 市場預測
    • 印尼
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 歐洲
    • 德國
      • 市場走向
      • 市場預測
    • 法國
      • 市場走向
      • 市場預測
    • 英國
      • 市場走向
      • 市場預測
    • 義大利
      • 市場走向
      • 市場預測
    • 西班牙
      • 市場走向
      • 市場預測
    • 俄羅斯
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 拉丁美洲
    • 巴西
      • 市場走向
      • 市場預測
    • 墨西哥
      • 市場走向
      • 市場預測
    • 其他
      • 市場走向
      • 市場預測
  • 中東和非洲
    • 市場走向
    • 市場細分：按國家/地區
    • 市場預測

第 11 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 12 章：價值鏈分析

第 13 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 14 章：價格指標

第15章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • Atlassian Pty Ltd.
    • AXIOS SYSTEMS PLC
    • BMC Software, Inc.
    • Broadcom, Inc.
    • Ivanti, Inc.
    • HappyFox Inc.
    • Resolve Systems, LLC
    • ServiceNow, Inc.
    • Sunrise Software Limited
    • SunView Software
    • Vision Helpdesk
Product Code: SR112024A1939

The global helpdesk automation market size reached US$ 8.4 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 82.5 Billion by 2032, exhibiting a growth rate (CAGR) of 28.1% during 2024-2032. The market is experiencing steady growth driven by the escalating demand for cost-effective solutions, rising focus on enhancing the overall satisfaction of individuals, and integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), to streamline processes.

Helpdesk Automation Market Analysis:

Market Growth and Size: The market is witnessing stable growth due to the escalating demand for efficient support solutions, along with the increasing need for scalability.

Technological Advancements: The integration of artificial intelligence (AI) and machine learning (ML) to enhance the intelligence of helpdesk automation systems is offering a positive market outlook.

Industry Applications: Helpdesk automation finds applications across various industries, including healthcare, finance, and IT and telecom.

Geographical Trends: North America leads the market, driven by the rising number of large enterprises. However, Asia Pacific is emerging as a fast-growing market due to the increasing demand for efficient and scalable helpdesk automation solutions.

Competitive Landscape: Key players are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps.

Challenges and Opportunities: While the market faces challenges, such as data security concerns, it also encounters opportunities in leveraging automation for personalized experiences of individuals.

Future Outlook: The future of the helpdesk automation market looks promising, with the rising need for data-driven decision-making. Additionally, the increasing focus on environmental sustainability is projected to propel the market growth.

Helpdesk Automation Market Trends:

Rising demand for cost-effective solutions

The rising demand for cost-effective solutions is contributing to the growth of the market. In line with this, automation can reduce operational costs as compared to operating a traditional support center with a large workforce. Companies can optimize resource allocation, minimize the need for extensive manpower, and save on labor expenses by automating routine tasks like ticket routing, data entry, and basic issue resolution. Moreover, automation helps in reducing errors and inconsistencies that may arise from manual processes. Besides this, the increasing adoption of cloud-based helpdesk automation solutions, as they eliminate the need for upfront investments in hardware and infrastructure, is supporting the market growth. The pay-as-you-go model and scalability of cloud solutions further contribute to cost efficiency. Furthermore, cost-effective helpdesk automation solutions often offer self-service options that empower users to find answers and resolve issues independently. This reduces the volume of support inquiries and, consequently, the workload on support teams.

Increasing focus on enhanced user experiences

The rising adoption of helpdesk automation solutions to enhance the satisfaction of individuals is contributing to the market growth. Besides this, people are increasingly preferring immediate assistance, personalized interactions, and resolutions to their issues without unnecessary delays. Helpdesk automation addresses these expectations by automating routine tasks, categorizing and prioritizing inquiries, and providing instant responses through chatbots or automated ticketing systems. In line with this, automation ensures that all inquiries of individuals are acknowledged quickly, enhancing the overall satisfaction of individuals. It allows support teams to focus their efforts on more complex and value-added tasks, such as addressing unique client needs. Moreover, companies are focusing on proactive support through automation. Furthermore, helpdesk systems can predict and address issues before they escalate, demonstrate a commitment to proactive customer care, and prevent potential frustrations by leveraging AI and ML. Apart from this, self-service options within helpdesk automation solutions allow users to find answers and solutions independently, reducing the need for human intervention and enabling quicker issue resolution.

Integration of advanced technologies

Integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML) technologies, in helpdesk automation is bolstering the growth of the market. This integration allows companies to handle client support, streamline processes, and enhance the quality of service. Apart from this, AI systems are capable of understanding and responding to inquiries from individuals around the clock and reducing response times. They can handle routine tasks, such as frequently asked questions (FAQs) and basic issue resolution, allowing human agents to focus on more complex and value-added interactions. Furthermore, ML algorithms analyze vast amounts of historical data of individuals to identify patterns and trends. This data-driven approach enables predictive analytics, which can anticipate the needs and issues of individuals, allowing proactive support. In line with this, sentiment analysis, another ML application, evaluates client sentiments from interactions, helping companies scale the satisfaction of individuals and identify areas for improvement in their products or services.

Helpdesk Automation Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on product type, deployment, organization type, and vertical.

Breakup by Product Type:

Incident Management Systems

Knowledge-Based Systems

Self-service Reset Password

Others

Incident management systems account for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the product type. This includes incident management systems, knowledge-based systems, self-service reset password, and others. According to the report, incident management systems represented the largest segment.

Incident management systems are designed to efficiently handle and resolve issues and incidents. They facilitate the logging, tracking, and management of inquiries or problems of individuals, ensuring a systematic approach to issue resolution.

Knowledge-based systems are designed to store, organize, and provide access to a vast repository of knowledge and information. They enable support teams to access relevant information quickly, improving response times and the accuracy of solutions provided to individuals.

Self-service reset password solutions are a specialized segment that focuses on automating the password reset process. They empower end-users to reset their passwords independently without the need for human intervention. This not only reduces the workload on support teams but also offers a convenient and time-saving option for people.

Breakup by Deployment:

Cloud Hosted

On-premise

Cloud hosted holds the largest market share

A detailed breakup and analysis of the market based on the deployment have also been provided in the report. This includes cloud hosted and on-premise. According to the report, cloud hosted accounted for the largest market share.

Cloud hosted deployment solutions offer enhanced scalability, flexibility, and ease of implementation. Cloud-hosted helpdesk automation systems are accessible over the internet and are offered as software as a service (SaaS). They require minimal infrastructure investment and are suitable for organizations of various sizes. This deployment option is well-suited for companies seeking cost-effective and easily accessible solutions.

On-premise deployment involves the installation and operation of helpdesk automation systems within the infrastructure of a company. These systems are hosted on the servers of a company and provide improved control and customization options. On-premise solutions are chosen by organizations that have specific security or compliance requirements and prefer to have complete control over their systems.

Breakup by Organization Type:

Large Enterprises

Small and Medium Enterprises

Large enterprises represent the leading market segment

The report has provided a detailed breakup and analysis of the market based on the organization type. This includes large enterprises and small and medium enterprises. According to the report, large enterprises represented the largest segment.

Large enterprises have complex support needs, higher client volumes, and diverse client service teams. They require robust and comprehensive helpdesk automation systems that can handle a wide range of support inquiries efficiently. Large enterprises prioritize scalability, integration with existing systems, and advanced features to meet the demands of their client support operations.

Small and medium enterprises (SMEs) have smaller client support teams and fewer support inquiries as compared to large enterprises. SMEs are increasingly recognizing the value of helpdesk automation in improving the efficiency and satisfaction of individuals. SMEs often seek cost-effective and user-friendly solutions that can be easily integrated into their existing infrastructure.

Breakup by Vertical:

IT and Telecom

BFSI

Government

Education

Healthcare

Manufacturing

Automotive

Retail

Others

IT and telecom exhibit a clear dominance in the market

The report has provided a detailed breakup and analysis of the market based on the vertical. This includes IT and telecom, BFSI, government, education, healthcare, manufacturing, automotive, retail, and others. According to the report, IT and telecom represented the largest segment.

The IT and telecom sector is a leading adopter of helpdesk automation, as efficient incident management and rapid issue resolution are critical. Helpdesk automation solutions cater to this need by streamlining support processes and improving service delivery.

In the banking, financial services, and insurance (BFSI) sector, helpdesk automation aids in managing inquiries of individuals, ensuring data privacy, and meeting regulatory requirements. In line with this, automation enhances interactions between individuals.

Government utilizes helpdesk automation to improve citizen services, streamline inquiries, and enhance communication with constituents. Helpdesk automation systems help government entities efficiently manage citizen requests and provide timely responses.

Education institutions benefit from helpdesk automation by efficiently handling student inquiries, IT support requests, and administrative tasks. Automation ensures smoother operations in schools, colleges, and universities.

The healthcare industry relies on helpdesk automation to manage patient inquiries, appointment scheduling, and support for medical staff. Automation helps healthcare providers deliver timely and accurate information to patients.

In the manufacturing sector, helpdesk automation aids in managing production-related inquiries, supply chain issues, and client support for manufacturing companies. This streamlines operations and improves the satisfaction of individuals.

The automotive industry employs helpdesk automation for client service, warranty support, and technical assistance. Apart from this, automation solutions assist in enhancing the experience of individuals.

Retail uses helpdesk automation to manage inquiries, handle e-commerce support, and improve client service in physical stores. Automation helps retailers provide seamless shopping experiences.

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America leads the market, accounting for the largest helpdesk automation market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share due to the rising number of large enterprises. In addition, the presence of a well-developed IT infrastructure is propelling the market growth. Furthermore, the increasing development of advanced automation technologies is impelling the market growth.

Asia Pacific stands as another key region in the market, driven by the escalating demand for efficient and scalable helpdesk automation solutions. Besides this, the rising need for streamlined client support processes is contributing to the market growth.

Europe maintains a strong presence in the market, with the increasing demand for automation solutions tailored to specific industry needs. In addition, the rising focus on data privacy and security is impelling the market growth.

Latin America exhibits growing potential in the helpdesk automation market on account of the rising focus on enhancing the experience of individuals. Apart from this, the increasing number of large enterprises is bolstering the market growth.

The Middle East and Africa region shows a developing market for helpdesk automation, primarily driven by the rising demand for cost-effective and flexible helpdesk automation solutions. Furthermore, the increasing adoption of advanced automation solutions is propelling the market growth.

Leading Key Players in the Helpdesk Automation Industry:

Key players are integrating artificial intelligence (AI) and machine learning (ML) technologies into their helpdesk automation solutions. They are developing AI-powered chatbots, virtual assistants, and predictive analytics to enhance the efficiency and intelligence of their systems. In addition, companies are expanding their support capabilities across multiple communication channels, including email, chat, social media, and mobile apps. This ensures that individuals can reach out for assistance through their preferred means of communication. They are also providing knowledge bases, frequently asked questions (FAQs), and automated workflows that empower individuals to find answers and resolve issues independently, reducing the workload on support teams.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Atlassian Pty Ltd.

AXIOS SYSTEMS PLC

BMC Software, Inc.

Broadcom, Inc.

Ivanti, Inc.

HappyFox Inc.

Resolve Systems, LLC

ServiceNow, Inc.

Sunrise Software Limited

SunView Software

Vision Helpdesk

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Latest News:

October 31, 2023: Atlassian Pty Ltd. unveiled new virtual agent that is designed to help individuals deliver enhanced employee and client support at high velocity. It will help teams automate support interactions and deliver fast, always-on, conversational support via their favorite collaboration tools.

February 2, 2021: HappyFox Inc launched HappyFox Assist AI, a new product that gives IT and HR teams the power to leverage AI to auto-resolve repetitive questions and allow companies to manage their IT and HR support within Slack. Assist AI from HappyFox is the most comprehensive AI-powered conversational support product on the market.

Key Questions Answered in This Report

  • 1. What was the size of the global helpdesk automation market in 2023?
  • 2. What is the expected growth rate of the global helpdesk automation market during 2024-2032?
  • 3. What are the key factors driving the global helpdesk automation market?
  • 4. What has been the impact of COVID-19 on the global helpdesk automation market?
  • 5. What is the breakup of the global helpdesk automation market based on the product type?
  • 6. What is the breakup of the global helpdesk automation market based on the deployment?
  • 7. What is the breakup of the global helpdesk automation market based on the organization type?
  • 8. What is the breakup of the global helpdesk automation market based on the vertical?
  • 9. What are the key regions in the global helpdesk automation market?
  • 10. Who are the key players/companies in the global helpdesk automation market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Helpdesk Automation Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Product Type

  • 6.1 Incident Management Systems
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Knowledge-Based Systems
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Self-service Reset Password
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Others
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast

7 Market Breakup by Deployment

  • 7.1 Cloud Hosted
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 On-premise
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Organization Type

  • 8.1 Large Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Small and Medium Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Vertical

  • 9.1 IT and Telecom
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 BFSI
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Government
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Education
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Healthcare
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Manufacturing
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast
  • 9.7 Automotive
    • 9.7.1 Market Trends
    • 9.7.2 Market Forecast
  • 9.8 Retail
    • 9.8.1 Market Trends
    • 9.8.2 Market Forecast
  • 9.9 Others
    • 9.9.1 Market Trends
    • 9.9.2 Market Forecast

10 Market Breakup by Region

  • 10.1 North America
    • 10.1.1 United States
      • 10.1.1.1 Market Trends
      • 10.1.1.2 Market Forecast
    • 10.1.2 Canada
      • 10.1.2.1 Market Trends
      • 10.1.2.2 Market Forecast
  • 10.2 Asia Pacific
    • 10.2.1 China
      • 10.2.1.1 Market Trends
      • 10.2.1.2 Market Forecast
    • 10.2.2 Japan
      • 10.2.2.1 Market Trends
      • 10.2.2.2 Market Forecast
    • 10.2.3 India
      • 10.2.3.1 Market Trends
      • 10.2.3.2 Market Forecast
    • 10.2.4 South Korea
      • 10.2.4.1 Market Trends
      • 10.2.4.2 Market Forecast
    • 10.2.5 Australia
      • 10.2.5.1 Market Trends
      • 10.2.5.2 Market Forecast
    • 10.2.6 Indonesia
      • 10.2.6.1 Market Trends
      • 10.2.6.2 Market Forecast
    • 10.2.7 Others
      • 10.2.7.1 Market Trends
      • 10.2.7.2 Market Forecast
  • 10.3 Europe
    • 10.3.1 Germany
      • 10.3.1.1 Market Trends
      • 10.3.1.2 Market Forecast
    • 10.3.2 France
      • 10.3.2.1 Market Trends
      • 10.3.2.2 Market Forecast
    • 10.3.3 United Kingdom
      • 10.3.3.1 Market Trends
      • 10.3.3.2 Market Forecast
    • 10.3.4 Italy
      • 10.3.4.1 Market Trends
      • 10.3.4.2 Market Forecast
    • 10.3.5 Spain
      • 10.3.5.1 Market Trends
      • 10.3.5.2 Market Forecast
    • 10.3.6 Russia
      • 10.3.6.1 Market Trends
      • 10.3.6.2 Market Forecast
    • 10.3.7 Others
      • 10.3.7.1 Market Trends
      • 10.3.7.2 Market Forecast
  • 10.4 Latin America
    • 10.4.1 Brazil
      • 10.4.1.1 Market Trends
      • 10.4.1.2 Market Forecast
    • 10.4.2 Mexico
      • 10.4.2.1 Market Trends
      • 10.4.2.2 Market Forecast
    • 10.4.3 Others
      • 10.4.3.1 Market Trends
      • 10.4.3.2 Market Forecast
  • 10.5 Middle East and Africa
    • 10.5.1 Market Trends
    • 10.5.2 Market Breakup by Country
    • 10.5.3 Market Forecast

11 SWOT Analysis

  • 11.1 Overview
  • 11.2 Strengths
  • 11.3 Weaknesses
  • 11.4 Opportunities
  • 11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis

  • 13.1 Overview
  • 13.2 Bargaining Power of Buyers
  • 13.3 Bargaining Power of Suppliers
  • 13.4 Degree of Competition
  • 13.5 Threat of New Entrants
  • 13.6 Threat of Substitutes

14 Price Indicators

15 Competitive Landscape

  • 15.1 Market Structure
  • 15.2 Key Players
  • 15.3 Profiles of Key Players
    • 15.3.1 Atlassian Pty Ltd.
      • 15.3.1.1 Company Overview
      • 15.3.1.2 Product Portfolio
    • 15.3.2 AXIOS SYSTEMS PLC
      • 15.3.2.1 Company Overview
      • 15.3.2.2 Product Portfolio
      • 15.3.2.3 Financials
    • 15.3.3 BMC Software, Inc.
      • 15.3.3.1 Company Overview
      • 15.3.3.2 Product Portfolio
      • 15.3.3.3 SWOT Analysis
    • 15.3.4 Broadcom, Inc.
      • 15.3.4.1 Company Overview
      • 15.3.4.2 Product Portfolio
    • 15.3.5 Ivanti, Inc.
      • 15.3.5.1 Company Overview
      • 15.3.5.2 Product Portfolio
    • 15.3.6 HappyFox Inc.
      • 15.3.6.1 Company Overview
      • 15.3.6.2 Product Portfolio
    • 15.3.7 Resolve Systems, LLC
      • 15.3.7.1 Company Overview
      • 15.3.7.2 Product Portfolio
    • 15.3.8 ServiceNow, Inc.
      • 15.3.8.1 Company Overview
      • 15.3.8.2 Product Portfolio
      • 15.3.8.3 Financials
      • 15.3.8.4 SWOT Analysis
    • 15.3.9 Sunrise Software Limited
      • 15.3.9.1 Company Overview
      • 15.3.9.2 Product Portfolio
    • 15.3.10 SunView Software
      • 15.3.10.1 Company Overview
      • 15.3.10.2 Product Portfolio
    • 15.3.11 Vision Helpdesk
      • 15.3.11.1 Company Overview
      • 15.3.11.2 Product Portfolio

List of Figures

  • Figure 1: Global: Helpdesk Automation Market: Major Drivers and Challenges
  • Figure 2: Global: Helpdesk Automation Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Helpdesk Automation Market: Breakup by Product Type (in %), 2023
  • Figure 4: Global: Helpdesk Automation Market: Breakup by Deployment (in %), 2023
  • Figure 5: Global: Helpdesk Automation Market: Breakup by Organization Type (in %), 2023
  • Figure 6: Global: Helpdesk Automation Market: Breakup by Vertical (in %), 2023
  • Figure 7: Global: Helpdesk Automation Market: Breakup by Region (in %), 2023
  • Figure 8: Global: Helpdesk Automation Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 9: Global: Helpdesk Automation (Incident Management Systems) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 10: Global: Helpdesk Automation (Incident Management Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 11: Global: Helpdesk Automation (Knowledge-Based Systems) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 12: Global: Helpdesk Automation (Knowledge-Based Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 13: Global: Helpdesk Automation (Self-service Reset Password) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 14: Global: Helpdesk Automation (Self-service Reset Password) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 15: Global: Helpdesk Automation (Other Product Types) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 16: Global: Helpdesk Automation (Other Product Types) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 17: Global: Helpdesk Automation (Cloud Hosted) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 18: Global: Helpdesk Automation (Cloud Hosted) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 19: Global: Helpdesk Automation (On-premise) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 20: Global: Helpdesk Automation (On-premise) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 21: Global: Helpdesk Automation (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 22: Global: Helpdesk Automation (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 23: Global: Helpdesk Automation (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 24: Global: Helpdesk Automation (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 25: Global: Helpdesk Automation (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 26: Global: Helpdesk Automation (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 27: Global: Helpdesk Automation (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 28: Global: Helpdesk Automation (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 29: Global: Helpdesk Automation (Government) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 30: Global: Helpdesk Automation (Government) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 31: Global: Helpdesk Automation (Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 32: Global: Helpdesk Automation (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 33: Global: Helpdesk Automation (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 34: Global: Helpdesk Automation (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 35: Global: Helpdesk Automation (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 36: Global: Helpdesk Automation (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 37: Global: Helpdesk Automation (Automotive) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 38: Global: Helpdesk Automation (Automotive) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 39: Global: Helpdesk Automation (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 40: Global: Helpdesk Automation (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 41: Global: Helpdesk Automation (Others) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 42: Global: Helpdesk Automation (Others) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 43: North America: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 44: North America: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 45: United States: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 46: United States: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 47: Canada: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 48: Canada: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 49: Asia Pacific: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 50: Asia Pacific: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 51: China: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 52: China: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 53: Japan: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 54: Japan: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 55: India: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 56: India: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 57: South Korea: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 58: South Korea: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 59: Australia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 60: Australia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 61: Indonesia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 62: Indonesia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 63: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 64: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 65: Europe: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 66: Europe: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 67: Germany: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 68: Germany: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 69: France: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 70: France: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 71: United Kingdom: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 72: United Kingdom: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 73: Italy: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 74: Italy: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 75: Spain: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 76: Spain: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 77: Russia: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 78: Russia: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 80: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 81: Latin America: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 82: Latin America: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 83: Brazil: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 84: Brazil: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 85: Mexico: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 86: Mexico: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 87: Others: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 88: Others: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 89: Middle East and Africa: Helpdesk Automation Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 90: Middle East and Africa: Helpdesk Automation Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 91: Global: Helpdesk Automation Industry: SWOT Analysis
  • Figure 92: Global: Helpdesk Automation Industry: Value Chain Analysis
  • Figure 93: Global: Helpdesk Automation Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Helpdesk Automation Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Helpdesk Automation Market Forecast: Breakup by Product Type (in Million US$), 2024-2032
  • Table 3: Global: Helpdesk Automation Market Forecast: Breakup by Deployment (in Million US$), 2024-2032
  • Table 4: Global: Helpdesk Automation Market Forecast: Breakup by Organization Type (in Million US$), 2024-2032
  • Table 5: Global: Helpdesk Automation Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
  • Table 6: Global: Helpdesk Automation Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 7: Global: Helpdesk Automation Market: Competitive Structure
  • Table 8: Global: Helpdesk Automation Market: Key Players