全球客服中心市場（2025-2029）

預計 2024 年至 2029 年間，客服中心市場將成長 2,316 億美元，預測期內複合年成長率為 10.9%。

本報告對客服中心市場、市場規模和預測、趨勢、成長動力、挑戰以及涵蓋約 25 家供應商的供應商分析進行了全面分析。

它提供了對當前市場情景、最新趨勢和促進因素以及整體市場環境的最新分析。市場發展的促進因素包括企業專注於降低營運成本、改善 CRM 以有效產生收入的需求，以及將互動式語音回應 (IVR) 整合到客服中心。

研究指出，將聊天機器人融入企業以實現更好的周轉時間是推動未來幾年客服中心市場成長的主要原因之一。此外，擴大採用雲端基礎的客服中心以及在客服中心加入人工智慧來提供客製化解決方案將導致市場產生巨大的需求。

目錄

第1章執行摘要

• 市場概況

第 2 章 Technavio 分析

• 價格敏感度、生命週期、顧客購買籃、採用率和購買標準分析
• 投入與差異化因素的重要性
• 顛覆性促進因素
• 促進因素和挑戰的影響

第3章 市場狀況

• 市場生態系統
• 市場特徵
• 價值鏈分析

第4章 市場規模

• 市場定義
• 市場區隔分析
• 市場規模（2024年）
• 市場展望（2024-2029）

第5章 市場規模表現

• 全球客服中心市場（2019-2023）
• 按類型分類的細分分析（2019-2023）
• 依部署進行細分分析（2019-2023）
• 地理細分分析（2019-2023）
• 國家/地區細分分析（2019-2023）

第 6 章 定性分析

• 人工智慧的影響：全球客服中心市場

第 7 章五力分析

• 五力摘要
• 買家的議價能力
• 供應商的議價能力
• 新進入者的威脅
• 替代品的威脅
• 競爭威脅
• 市場狀況

第 8 章按類型細分市場

• 市場區隔
• 比較：按類型
• 基於語音：市場規模與預測（2024-2029）
• 基於文本：市場規模和預測（2024-2029）
• 基於社群媒體：市場規模與預測（2024-2029）
• 按類型分類的市場機會

第 9 章依部署進行市場區隔

• 市場區隔
• 比較：按部署
• 本地部署：市場規模與預測（2024-2029）
• 雲端基礎的市場規模和預測（2024-2029）
• 部署帶來的市場機會

第10章 客戶情況

• 客戶概況

第11章 地區情勢

• 地理細分
• 區域比較
• 北美：市場規模與預測（2024-2029）
• 亞太地區：市場規模與預測（2024-2029）
• 歐洲：市場規模與預測（2024-2029）
• 南美洲：市場規模與預測（2024-2029）
• 中東和非洲：市場規模和預測（2024-2029）
• 美國：市場規模與預測（2024-2029）
• 印度：市場規模及預測（2024-2029）
• 澳洲：市場規模與預測（2024-2029 年）
• 英國：市場規模與預測（2024-2029）
• 加拿大：市場規模與預測（2024-2029）
• 日本：市場規模與預測（2024-2029）
• 德國：市場規模與預測（2024-2029）
• 法國：市場規模與預測（2024-2029）
• 中國：市場規模及預測（2024-2029）
• 西班牙：市場規模與預測（2024-2029）
• 按區域分類的市場機會

第12章 促進因素、挑戰、機會與限制因素

• 市場促進因素
• 市場挑戰
• 促進因素和挑戰的影響
• 市場機會與限制

第13章 競爭格局

• 概述
• 競爭格局
• 顛覆格局
• 產業風險

第14章 競爭分析

• 公司簡介
• 企業排名指數
• 公司市場定位
• ALE International
• Alphabet Inc.
• Alvaria Inc.
• Amazon.com Inc.
• Ameyo Pvt Ltd.
• Atos SE
• Avaya LLC
• Cisco Systems Inc.
• Enghouse Systems Ltd.
• Five9 Inc.
• Genesys Telecommunications Laboratories Inc.
• Mitel Networks Corp.
• NEC Corp.
• NICE Ltd.

第15章 附錄

The contact center market is forecasted to grow by $ 231.6 bn during 2024-2029, accelerating at a CAGR of 10.9% during the forecast period. The report on the contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by focus on reducing operating costs of businesses, necessity to improve crm for effective revenue generation, and integration of interactive voice response (IVR) into contact centers.

Technavio's contact center market is segmented as below:

By Type

• Voice-based
• Text-based
• Social media-based

By Deployment

• On-premises
• Cloud-based

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the integration of chatbots into businesses for better turnaround times as one of the prime reasons driving the contact center market growth during the next few years. Also, rising adoption of cloud-based contact centers and incorporation of ai into contact centers for providing customized solutions will lead to sizable demand in the market.

The report on the contact center market covers the following areas:

• Contact Center Market sizing
• Contact Center Market forecast
• Contact Center Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading contact center market vendors that include 8x8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya LLC, Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp.. Also, the contact center market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

• 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 2.2 Criticality of inputs and Factors of differentiation
  • Overview on criticality of inputs and factors of differentiation
• 2.3 Factors of disruption
  • Overview on factors of disruption
• 2.4 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

• 3.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 3.2 Market characteristics
  • Market characteristics analysis
• 3.3 Value chain analysis
  • Value chain analysis

4 Market Sizing

• 4.1 Market definition
  • Offerings of companies included in the market definition
• 4.2 Market segment analysis
  • Market segments
• 4.3 Market size 2024
• 4.4 Market outlook: Forecast for 2024-2029
  • Chart on Global - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Global - Market size and forecast 2024-2029 ($ billion)
  • Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

• 5.1 Global Contact Center Market 2019 - 2023
  • Historic Market Size - Data Table on Global Contact Center Market 2019 - 2023 ($ billion)
• 5.2 Type segment analysis 2019 - 2023
  • Historic Market Size - Type Segment 2019 - 2023 ($ billion)
• 5.3 Deployment segment analysis 2019 - 2023
  • Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
• 5.4 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
• 5.5 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ billion)

6 Qualitative Analysis

• 6.1 Impact of AI on The Global Contact Center Market

7 Five Forces Analysis

• 7.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
• 7.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
• 7.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• 7.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
• 7.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
• 7.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
• 7.7 Market condition
  • Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Type

• 8.1 Market segments
  • Chart on Type - Market share 2024-2029 (%)
  • Data Table on Type - Market share 2024-2029 (%)
• 8.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 8.3 Voice-based - Market size and forecast 2024-2029
  • Chart on Voice-based - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Voice-based - Market size and forecast 2024-2029 ($ billion)
  • Chart on Voice-based - Year-over-year growth 2024-2029 (%)
  • Data Table on Voice-based - Year-over-year growth 2024-2029 (%)
• 8.4 Text-based - Market size and forecast 2024-2029
  • Chart on Text-based - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Text-based - Market size and forecast 2024-2029 ($ billion)
  • Chart on Text-based - Year-over-year growth 2024-2029 (%)
  • Data Table on Text-based - Year-over-year growth 2024-2029 (%)
• 8.5 Social media-based - Market size and forecast 2024-2029
  • Chart on Social media-based - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Social media-based - Market size and forecast 2024-2029 ($ billion)
  • Chart on Social media-based - Year-over-year growth 2024-2029 (%)
  • Data Table on Social media-based - Year-over-year growth 2024-2029 (%)
• 8.6 Market opportunity by Type
  • Market opportunity by Type ($ billion)
  • Data Table on Market opportunity by Type ($ billion)

9 Market Segmentation by Deployment

• 9.1 Market segments
  • Chart on Deployment - Market share 2024-2029 (%)
  • Data Table on Deployment - Market share 2024-2029 (%)
• 9.2 Comparison by Deployment
  • Chart on Comparison by Deployment
  • Data Table on Comparison by Deployment
• 9.3 On-premises - Market size and forecast 2024-2029
  • Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Chart on On-premises - Year-over-year growth 2024-2029 (%)
  • Data Table on On-premises - Year-over-year growth 2024-2029 (%)
• 9.4 Cloud-based - Market size and forecast 2024-2029
  • Chart on Cloud-based - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Cloud-based - Market size and forecast 2024-2029 ($ billion)
  • Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
  • Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
• 9.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ billion)
  • Data Table on Market opportunity by Deployment ($ billion)

10 Customer Landscape

• 10.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

• 11.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Data Table on Market share By Geographical Landscape 2024-2029 (%)
• 11.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 11.3 North America - Market size and forecast 2024-2029
  • Chart on North America - Market size and forecast 2024-2029 ($ billion)
  • Data Table on North America - Market size and forecast 2024-2029 ($ billion)
  • Chart on North America - Year-over-year growth 2024-2029 (%)
  • Data Table on North America - Year-over-year growth 2024-2029 (%)
• 11.4 APAC - Market size and forecast 2024-2029
  • Chart on APAC - Market size and forecast 2024-2029 ($ billion)
  • Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
  • Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Data Table on APAC - Year-over-year growth 2024-2029 (%)
• 11.5 Europe - Market size and forecast 2024-2029
  • Chart on Europe - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
  • Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Data Table on Europe - Year-over-year growth 2024-2029 (%)
• 11.6 South America - Market size and forecast 2024-2029
  • Chart on South America - Market size and forecast 2024-2029 ($ billion)
  • Data Table on South America - Market size and forecast 2024-2029 ($ billion)
  • Chart on South America - Year-over-year growth 2024-2029 (%)
  • Data Table on South America - Year-over-year growth 2024-2029 (%)
• 11.7 Middle East and Africa - Market size and forecast 2024-2029
  • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
• 11.8 US - Market size and forecast 2024-2029
  • Chart on US - Market size and forecast 2024-2029 ($ billion)
  • Data Table on US - Market size and forecast 2024-2029 ($ billion)
  • Chart on US - Year-over-year growth 2024-2029 (%)
  • Data Table on US - Year-over-year growth 2024-2029 (%)
• 11.9 India - Market size and forecast 2024-2029
  • Chart on India - Market size and forecast 2024-2029 ($ billion)
  • Data Table on India - Market size and forecast 2024-2029 ($ billion)
  • Chart on India - Year-over-year growth 2024-2029 (%)
  • Data Table on India - Year-over-year growth 2024-2029 (%)
• 11.10 Australia - Market size and forecast 2024-2029
  • Chart on Australia - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Australia - Market size and forecast 2024-2029 ($ billion)
  • Chart on Australia - Year-over-year growth 2024-2029 (%)
  • Data Table on Australia - Year-over-year growth 2024-2029 (%)
• 11.11 UK - Market size and forecast 2024-2029
  • Chart on UK - Market size and forecast 2024-2029 ($ billion)
  • Data Table on UK - Market size and forecast 2024-2029 ($ billion)
  • Chart on UK - Year-over-year growth 2024-2029 (%)
  • Data Table on UK - Year-over-year growth 2024-2029 (%)
• 11.12 Canada - Market size and forecast 2024-2029
  • Chart on Canada - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
  • Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Data Table on Canada - Year-over-year growth 2024-2029 (%)
• 11.13 Japan - Market size and forecast 2024-2029
  • Chart on Japan - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
  • Chart on Japan - Year-over-year growth 2024-2029 (%)
  • Data Table on Japan - Year-over-year growth 2024-2029 (%)
• 11.14 Germany - Market size and forecast 2024-2029
  • Chart on Germany - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
  • Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Data Table on Germany - Year-over-year growth 2024-2029 (%)
• 11.15 France - Market size and forecast 2024-2029
  • Chart on France - Market size and forecast 2024-2029 ($ billion)
  • Data Table on France - Market size and forecast 2024-2029 ($ billion)
  • Chart on France - Year-over-year growth 2024-2029 (%)
  • Data Table on France - Year-over-year growth 2024-2029 (%)
• 11.16 China - Market size and forecast 2024-2029
  • Chart on China - Market size and forecast 2024-2029 ($ billion)
  • Data Table on China - Market size and forecast 2024-2029 ($ billion)
  • Chart on China - Year-over-year growth 2024-2029 (%)
  • Data Table on China - Year-over-year growth 2024-2029 (%)
• 11.17 Spain - Market size and forecast 2024-2029
  • Chart on Spain - Market size and forecast 2024-2029 ($ billion)
  • Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
  • Chart on Spain - Year-over-year growth 2024-2029 (%)
  • Data Table on Spain - Year-over-year growth 2024-2029 (%)
• 11.18 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ billion)
  • Data Tables on Market opportunity By Geographical Landscape ($ billion)

12 Drivers, Challenges, and Opportunity/Restraints

• 12.1 Market drivers
• 12.2 Market challenges
• 12.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
• 12.4 Market opportunities/restraints

13 Competitive Landscape

• 13.1 Overview
• 13.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 13.3 Landscape disruption
  • Overview on factors of disruption
• 13.4 Industry risks
  • Impact of key risks on business

14 Competitive Analysis

• 14.1 Companies profiled
  • Companies covered
• 14.2 Company ranking index
  • Company ranking index
• 14.3 Market positioning of companies
  • Matrix on companies position and classification
  • 8x8 Inc.
  • 8x8 Inc. - Overview
  • 8x8 Inc. - Product / Service
  • 8x8 Inc. - Key news
  • 8x8 Inc. - Key offerings
  • SWOT
• 14.5 ALE International
  • ALE International - Overview
  • ALE International - Product / Service
  • ALE International - Key offerings
  • SWOT
• 14.6 Alphabet Inc.
  • Alphabet Inc. - Overview
  • Alphabet Inc. - Business segments
  • Alphabet Inc. - Key offerings
  • Alphabet Inc. - Segment focus
  • SWOT
• 14.7 Alvaria Inc.
  • Alvaria Inc. - Overview
  • Alvaria Inc. - Product / Service
  • Alvaria Inc. - Key offerings
  • SWOT
• 14.8 Amazon.com Inc.
  • Amazon.com Inc. - Overview
  • Amazon.com Inc. - Business segments
  • Amazon.com Inc. - Key news
  • Amazon.com Inc. - Key offerings
  • Amazon.com Inc. - Segment focus
  • SWOT
• 14.9 Ameyo Pvt Ltd.
  • Ameyo Pvt Ltd. - Overview
  • Ameyo Pvt Ltd. - Product / Service
  • Ameyo Pvt Ltd. - Key offerings
  • SWOT
• 14.10 Atos SE
  • Atos SE - Overview
  • Atos SE - Business segments
  • Atos SE - Key news
  • Atos SE - Key offerings
  • Atos SE - Segment focus
  • SWOT
• 14.11 Avaya LLC
  • Avaya LLC - Overview
  • Avaya LLC - Product / Service
  • Avaya LLC - Key news
  • Avaya LLC - Key offerings
  • SWOT
• 14.12 Cisco Systems Inc.
  • Cisco Systems Inc. - Overview
  • Cisco Systems Inc. - Business segments
  • Cisco Systems Inc. - Key news
  • Cisco Systems Inc. - Key offerings
  • Cisco Systems Inc. - Segment focus
  • SWOT
• 14.13 Enghouse Systems Ltd.
  • Enghouse Systems Ltd. - Overview
  • Enghouse Systems Ltd. - Business segments
  • Enghouse Systems Ltd. - Key offerings
  • Enghouse Systems Ltd. - Segment focus
  • SWOT
• 14.14 Five9 Inc.
  • Five9 Inc. - Overview
  • Five9 Inc. - Product / Service
  • Five9 Inc. - Key news
  • Five9 Inc. - Key offerings
  • SWOT
• 14.15 Genesys Telecommunications Laboratories Inc.
  • Genesys Telecommunications Laboratories Inc. - Overview
  • Genesys Telecommunications Laboratories Inc. - Product / Service
  • Genesys Telecommunications Laboratories Inc. - Key offerings
  • SWOT
• 14.16 Mitel Networks Corp.
  • Mitel Networks Corp. - Overview
  • Mitel Networks Corp. - Product / Service
  • Mitel Networks Corp. - Key offerings
  • SWOT
• 14.17 NEC Corp.
  • NEC Corp. - Overview
  • NEC Corp. - Business segments
  • NEC Corp. - Key news
  • NEC Corp. - Key offerings
  • NEC Corp. - Segment focus
  • SWOT
• 14.18 NICE Ltd.
  • NICE Ltd. - Overview
  • NICE Ltd. - Business segments
  • NICE Ltd. - Key news
  • NICE Ltd. - Key offerings
  • NICE Ltd. - Segment focus
  • SWOT

15 Appendix

• 15.1 Scope of the report
• 15.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 15.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 15.4 Research methodology
  • Research methodology
• 15.5 Data procurement
  • Information sources
• 15.6 Data validation
  • Data validation
• 15.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 15.8 Data synthesis
  • Data synthesis
• 15.9 360 degree market analysis
  • 360 degree market analysis
• 15.10 List of abbreviations
  • List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by Type
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits11: Overview on criticality of inputs and factors of differentiation
• Exhibits12: Overview on factors of disruption
• Exhibits13: Impact of drivers and challenges in 2024 and 2029
• Exhibits14: Parent Market
• Exhibits15: Data Table on - Parent Market
• Exhibits16: Market characteristics analysis
• Exhibits17: Value chain analysis
• Exhibits18: Offerings of companies included in the market definition
• Exhibits19: Market segments
• Exhibits20: Chart on Global - Market size and forecast 2024-2029 ($ billion)
• Exhibits21: Data Table on Global - Market size and forecast 2024-2029 ($ billion)
• Exhibits22: Chart on Global Market: Year-over-year growth 2024-2029 (%)
• Exhibits23: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
• Exhibits24: Historic Market Size - Data Table on Global Contact Center Market 2019 - 2023 ($ billion)
• Exhibits25: Historic Market Size - Type Segment 2019 - 2023 ($ billion)
• Exhibits26: Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
• Exhibits27: Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
• Exhibits28: Historic Market Size - Country Segment 2019 - 2023 ($ billion)
• Exhibits29: Five forces analysis - Comparison between 2024 and 2029
• Exhibits30: Bargaining power of buyers - Impact of key factors 2024 and 2029
• Exhibits31: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• Exhibits32: Threat of new entrants - Impact of key factors in 2024 and 2029
• Exhibits33: Threat of substitutes - Impact of key factors in 2024 and 2029
• Exhibits34: Threat of rivalry - Impact of key factors in 2024 and 2029
• Exhibits35: Chart on Market condition - Five forces 2024 and 2029
• Exhibits36: Chart on Type - Market share 2024-2029 (%)
• Exhibits37: Data Table on Type - Market share 2024-2029 (%)
• Exhibits38: Chart on Comparison by Type
• Exhibits39: Data Table on Comparison by Type
• Exhibits40: Chart on Voice-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits41: Data Table on Voice-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits42: Chart on Voice-based - Year-over-year growth 2024-2029 (%)
• Exhibits43: Data Table on Voice-based - Year-over-year growth 2024-2029 (%)
• Exhibits44: Chart on Text-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits45: Data Table on Text-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits46: Chart on Text-based - Year-over-year growth 2024-2029 (%)
• Exhibits47: Data Table on Text-based - Year-over-year growth 2024-2029 (%)
• Exhibits48: Chart on Social media-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits49: Data Table on Social media-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits50: Chart on Social media-based - Year-over-year growth 2024-2029 (%)
• Exhibits51: Data Table on Social media-based - Year-over-year growth 2024-2029 (%)
• Exhibits52: Market opportunity by Type ($ billion)
• Exhibits53: Data Table on Market opportunity by Type ($ billion)
• Exhibits54: Chart on Deployment - Market share 2024-2029 (%)
• Exhibits55: Data Table on Deployment - Market share 2024-2029 (%)
• Exhibits56: Chart on Comparison by Deployment
• Exhibits57: Data Table on Comparison by Deployment
• Exhibits58: Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
• Exhibits59: Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
• Exhibits60: Chart on On-premises - Year-over-year growth 2024-2029 (%)
• Exhibits61: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
• Exhibits62: Chart on Cloud-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits63: Data Table on Cloud-based - Market size and forecast 2024-2029 ($ billion)
• Exhibits64: Chart on Cloud-based - Year-over-year growth 2024-2029 (%)
• Exhibits65: Data Table on Cloud-based - Year-over-year growth 2024-2029 (%)
• Exhibits66: Market opportunity by Deployment ($ billion)
• Exhibits67: Data Table on Market opportunity by Deployment ($ billion)
• Exhibits68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits69: Chart on Market share By Geographical Landscape 2024-2029 (%)
• Exhibits70: Data Table on Market share By Geographical Landscape 2024-2029 (%)
• Exhibits71: Chart on Geographic comparison
• Exhibits72: Data Table on Geographic comparison
• Exhibits73: Chart on North America - Market size and forecast 2024-2029 ($ billion)
• Exhibits74: Data Table on North America - Market size and forecast 2024-2029 ($ billion)
• Exhibits75: Chart on North America - Year-over-year growth 2024-2029 (%)
• Exhibits76: Data Table on North America - Year-over-year growth 2024-2029 (%)
• Exhibits77: Chart on APAC - Market size and forecast 2024-2029 ($ billion)
• Exhibits78: Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
• Exhibits79: Chart on APAC - Year-over-year growth 2024-2029 (%)
• Exhibits80: Data Table on APAC - Year-over-year growth 2024-2029 (%)
• Exhibits81: Chart on Europe - Market size and forecast 2024-2029 ($ billion)
• Exhibits82: Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
• Exhibits83: Chart on Europe - Year-over-year growth 2024-2029 (%)
• Exhibits84: Data Table on Europe - Year-over-year growth 2024-2029 (%)
• Exhibits85: Chart on South America - Market size and forecast 2024-2029 ($ billion)
• Exhibits86: Data Table on South America - Market size and forecast 2024-2029 ($ billion)
• Exhibits87: Chart on South America - Year-over-year growth 2024-2029 (%)
• Exhibits88: Data Table on South America - Year-over-year growth 2024-2029 (%)
• Exhibits89: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
• Exhibits90: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
• Exhibits91: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
• Exhibits92: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
• Exhibits93: Chart on US - Market size and forecast 2024-2029 ($ billion)
• Exhibits94: Data Table on US - Market size and forecast 2024-2029 ($ billion)
• Exhibits95: Chart on US - Year-over-year growth 2024-2029 (%)
• Exhibits96: Data Table on US - Year-over-year growth 2024-2029 (%)
• Exhibits97: Chart on India - Market size and forecast 2024-2029 ($ billion)
• Exhibits98: Data Table on India - Market size and forecast 2024-2029 ($ billion)
• Exhibits99: Chart on India - Year-over-year growth 2024-2029 (%)
• Exhibits100: Data Table on India - Year-over-year growth 2024-2029 (%)
• Exhibits101: Chart on Australia - Market size and forecast 2024-2029 ($ billion)
• Exhibits102: Data Table on Australia - Market size and forecast 2024-2029 ($ billion)
• Exhibits103: Chart on Australia - Year-over-year growth 2024-2029 (%)
• Exhibits104: Data Table on Australia - Year-over-year growth 2024-2029 (%)
• Exhibits105: Chart on UK - Market size and forecast 2024-2029 ($ billion)
• Exhibits106: Data Table on UK - Market size and forecast 2024-2029 ($ billion)
• Exhibits107: Chart on UK - Year-over-year growth 2024-2029 (%)
• Exhibits108: Data Table on UK - Year-over-year growth 2024-2029 (%)
• Exhibits109: Chart on Canada - Market size and forecast 2024-2029 ($ billion)
• Exhibits110: Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
• Exhibits111: Chart on Canada - Year-over-year growth 2024-2029 (%)
• Exhibits112: Data Table on Canada - Year-over-year growth 2024-2029 (%)
• Exhibits113: Chart on Japan - Market size and forecast 2024-2029 ($ billion)
• Exhibits114: Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
• Exhibits115: Chart on Japan - Year-over-year growth 2024-2029 (%)
• Exhibits116: Data Table on Japan - Year-over-year growth 2024-2029 (%)
• Exhibits117: Chart on Germany - Market size and forecast 2024-2029 ($ billion)
• Exhibits118: Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
• Exhibits119: Chart on Germany - Year-over-year growth 2024-2029 (%)
• Exhibits120: Data Table on Germany - Year-over-year growth 2024-2029 (%)
• Exhibits121: Chart on France - Market size and forecast 2024-2029 ($ billion)
• Exhibits122: Data Table on France - Market size and forecast 2024-2029 ($ billion)
• Exhibits123: Chart on France - Year-over-year growth 2024-2029 (%)
• Exhibits124: Data Table on France - Year-over-year growth 2024-2029 (%)
• Exhibits125: Chart on China - Market size and forecast 2024-2029 ($ billion)
• Exhibits126: Data Table on China - Market size and forecast 2024-2029 ($ billion)
• Exhibits127: Chart on China - Year-over-year growth 2024-2029 (%)
• Exhibits128: Data Table on China - Year-over-year growth 2024-2029 (%)
• Exhibits129: Chart on Spain - Market size and forecast 2024-2029 ($ billion)
• Exhibits130: Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
• Exhibits131: Chart on Spain - Year-over-year growth 2024-2029 (%)
• Exhibits132: Data Table on Spain - Year-over-year growth 2024-2029 (%)
• Exhibits133: Market opportunity By Geographical Landscape ($ billion)
• Exhibits134: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits135: Impact of drivers and challenges in 2024 and 2029
• Exhibits136: Overview on criticality of inputs and factors of differentiation
• Exhibits137: Overview on factors of disruption
• Exhibits138: Impact of key risks on business
• Exhibits139: Companies covered
• Exhibits140: Company ranking index
• Exhibits141: Matrix on companies position and classification
• Exhibits142: 8x8 Inc. - Overview
• Exhibits143: 8x8 Inc. - Product / Service
• Exhibits144: 8x8 Inc. - Key news
• Exhibits145: 8x8 Inc. - Key offerings
• Exhibits146: SWOT
• Exhibits147: ALE International - Overview
• Exhibits148: ALE International - Product / Service
• Exhibits149: ALE International - Key offerings
• Exhibits150: SWOT
• Exhibits151: Alphabet Inc. - Overview
• Exhibits152: Alphabet Inc. - Business segments
• Exhibits153: Alphabet Inc. - Key offerings
• Exhibits154: Alphabet Inc. - Segment focus
• Exhibits155: SWOT
• Exhibits156: Alvaria Inc. - Overview
• Exhibits157: Alvaria Inc. - Product / Service
• Exhibits158: Alvaria Inc. - Key offerings
• Exhibits159: SWOT
• Exhibits160: Amazon.com Inc. - Overview
• Exhibits161: Amazon.com Inc. - Business segments
• Exhibits162: Amazon.com Inc. - Key news
• Exhibits163: Amazon.com Inc. - Key offerings
• Exhibits164: Amazon.com Inc. - Segment focus
• Exhibits165: SWOT
• Exhibits166: Ameyo Pvt Ltd. - Overview
• Exhibits167: Ameyo Pvt Ltd. - Product / Service
• Exhibits168: Ameyo Pvt Ltd. - Key offerings
• Exhibits169: SWOT
• Exhibits170: Atos SE - Overview
• Exhibits171: Atos SE - Business segments
• Exhibits172: Atos SE - Key news
• Exhibits173: Atos SE - Key offerings
• Exhibits174: Atos SE - Segment focus
• Exhibits175: SWOT
• Exhibits176: Avaya LLC - Overview
• Exhibits177: Avaya LLC - Product / Service
• Exhibits178: Avaya LLC - Key news
• Exhibits179: Avaya LLC - Key offerings
• Exhibits180: SWOT
• Exhibits181: Cisco Systems Inc. - Overview
• Exhibits182: Cisco Systems Inc. - Business segments
• Exhibits183: Cisco Systems Inc. - Key news
• Exhibits184: Cisco Systems Inc. - Key offerings
• Exhibits185: Cisco Systems Inc. - Segment focus
• Exhibits186: SWOT
• Exhibits187: Enghouse Systems Ltd. - Overview
• Exhibits188: Enghouse Systems Ltd. - Business segments
• Exhibits189: Enghouse Systems Ltd. - Key offerings
• Exhibits190: Enghouse Systems Ltd. - Segment focus
• Exhibits191: SWOT
• Exhibits192: Five9 Inc. - Overview
• Exhibits193: Five9 Inc. - Product / Service
• Exhibits194: Five9 Inc. - Key news
• Exhibits195: Five9 Inc. - Key offerings
• Exhibits196: SWOT
• Exhibits197: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits198: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits199: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits200: SWOT
• Exhibits201: Mitel Networks Corp. - Overview
• Exhibits202: Mitel Networks Corp. - Product / Service
• Exhibits203: Mitel Networks Corp. - Key offerings
• Exhibits204: SWOT
• Exhibits205: NEC Corp. - Overview
• Exhibits206: NEC Corp. - Business segments
• Exhibits207: NEC Corp. - Key news
• Exhibits208: NEC Corp. - Key offerings
• Exhibits209: NEC Corp. - Segment focus
• Exhibits210: SWOT
• Exhibits211: NICE Ltd. - Overview
• Exhibits212: NICE Ltd. - Business segments
• Exhibits213: NICE Ltd. - Key news
• Exhibits214: NICE Ltd. - Key offerings
• Exhibits215: NICE Ltd. - Segment focus
• Exhibits216: SWOT
• Exhibits217: Inclusions checklist
• Exhibits218: Exclusions checklist
• Exhibits219: Currency conversion rates for US$
• Exhibits220: Research methodology
• Exhibits221: Information sources
• Exhibits222: Data validation
• Exhibits223: Validation techniques employed for market sizing
• Exhibits224: Data synthesis
• Exhibits225: 360 degree market analysis
• Exhibits226: List of abbreviations