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1519384

2024-2032 年按元件、部署模式、組織規模、應用程式、垂直產業和地區分類的客戶關係管理市場報告

Customer Relationship Management Market Report by Component, Deployment Mode, Organization Size, Application, Industry Vertical, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 139 Pages | 商品交期: 2-3個工作天內

價格

IMARC Group年，全球客戶關係管理（CRM）市場規模達638億美元。

客戶關係管理（CRM）是指組織用來管理與客戶的外部互動和關係的各種解決方案和軟體。它儲存客戶資料、識別銷售機會、維護服務問題或投訴記錄以及管理行銷活動。它還透過提供對集中資料庫的即時存取來幫助企業簡化銷售、會計和管理，從而消除不必要的文書工作並加快溝通速度。近年來，CRM 解決方案在眾多行業中獲得了巨大的吸引力，包括銀行、金融服務和保險 (BFSI)、電信、零售、醫療保健、政府和教育。

CRM（客戶關係管理）市場趨勢：

CRM 解決方案有助於增強客戶服務、建立更牢固的品牌與客戶關係，並提高客戶保留率和獲取率。因此，為了更好的客戶體驗而對自動化客戶參與的需求不斷成長，這是推動市場成長的主要因素。除此之外，個人擴大使用社群媒體平台等數位管道與品牌互動，這增加了對 CRM 解決方案的需求。此外，企業正在採用高效的工具來處理客戶資料，並利用可行的見解來做出明智的業務決策。同時，偏好從推式行銷向拉式行銷的轉變正在推動市場成長。此外，由於最近的冠狀病毒病 (COVID-19) 爆發，在家工作 (WFH) 政策已被廣泛採用，這鼓勵組織採用 CRM 解決方案，以便在遠距工作環境中與客戶有效互動。此外，CRM軟體與物聯網（IoT）、人工智慧（AI）和巨量資料等先進技術的日益融合，正在催化產品需求。其他因素，包括雲端解決方案的日益普及、快速數位化以及商業智慧的技術進步，也創造了積極的市場前景。

本報告回答的關鍵問題

  • 2023 年全球客戶關係管理 (CRM) 市場規模有多大？
  • 2024-2032年全球顧客關係管理（CRM）市場的預期成長率為何？
  • 推動全球客戶關係管理（CRM）市場的關鍵因素是什麼？
  • COVID-19 對全球客戶關係管理 (CRM) 市場有何影響？
  • 基於組件的全球客戶關係管理 (CRM) 市場的詳細情形如何？
  • 全球客戶關係管理（CRM）市場以部署模式分類是怎樣的？
  • 根據組織規模，全球客戶關係管理 (CRM) 市場的詳細情形如何？
  • 基於應用的全球客戶關係管理 (CRM) 市場的詳細情形如何？
  • 全球客戶關係管理（CRM）市場基於垂直行業的詳細情形如何？
  • 全球客戶關係管理（CRM）市場的主要區域有哪些？
  • 全球客戶關係管理 (CRM) 市場的主要參與者/公司有哪些？

目錄

第1章：前言

第 2 章：範圍與方法

  • 研究目的
  • 利害關係人
  • 資料來源
    • 主要資源
    • 二手資料
  • 市場預測
    • 自下而上的方法
    • 自上而下的方法
  • 預測方法

第 3 章：執行摘要

第 4 章：簡介

  • 概述
  • 主要行業趨勢

第 5 章：全球客戶關係管理 (CRM) 市場

  • 市場概況
  • 市場業績
  • COVID-19 的影響
  • 市場預測

第 6 章：市場區隔：按組成部分

  • 軟體
    • 市場走向
    • 市場預測
  • 服務
    • 市場走向
    • 市場預測

第 7 章：市場區隔：依部署模式

  • 本地
    • 市場走向
    • 市場預測
  • 基於雲端
    • 市場走向
    • 市場預測

第 8 章：市場區隔：依組織規模

  • 中小企業
    • 市場走向
    • 市場預測
  • 大型企業
    • 市場走向
    • 市場預測

第 9 章：市場區隔：按應用

  • 客戶服務
    • 市場走向
    • 市場預測
  • 客戶體驗管理
    • 市場走向
    • 市場預測
  • 客戶關係管理分析
    • 市場走向
    • 市場預測
  • 行銷自動化
    • 市場走向
    • 市場預測
  • 銷售人員自動化
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 10 章：市場區隔：依垂直產業

  • BFSI
    • 市場走向
    • 市場預測
  • 零售
    • 市場走向
    • 市場預測
  • 衛生保健
    • 市場走向
    • 市場預測
  • 資訊科技和電信
    • 市場走向
    • 市場預測
  • 離散製造
    • 市場走向
    • 市場預測
  • 政府與教育
    • 市場走向
    • 市場預測
  • 其他
    • 市場走向
    • 市場預測

第 11 章：市場區隔：按地區

  • 北美洲
    • 美國
    • 加拿大
  • 亞太
    • 中國
    • 日本
    • 印度
    • 韓國
    • 澳洲
    • 印尼
    • 其他
  • 歐洲
    • 德國
    • 法國
    • 英國
    • 義大利
    • 西班牙
    • 俄羅斯
    • 其他
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他
  • 中東和非洲
    • 市場走向
    • 市場細分：按國家/地區
    • 市場預測

第 12 章：SWOT 分析

  • 概述
  • 優勢
  • 弱點
  • 機會
  • 威脅

第 13 章：價值鏈分析

第 14 章：波特五力分析

  • 概述
  • 買家的議價能力
  • 供應商的議價能力
  • 競爭程度
  • 新進入者的威脅
  • 替代品的威脅

第 15 章：價格分析

第16章：競爭格局

  • 市場結構
  • 關鍵參與者
  • 關鍵參與者簡介
    • Insightly Inc.
    • International Business Machines Corporation
    • Microsoft Corporation
    • Oracle Corporation
    • Pegasystems Inc.
    • Ramco Systems Limited (The Ramco Cements Limited)
    • Sage Group plc
    • Salesforce Inc.
    • SAP SE
    • SugarCRM Inc.
    • Zoho Corporation Private Limited
Product Code: SR112024A5156

The global customer relationship management (CRM) market size reached US$ 63.8 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 151.5 Billion by 2032, exhibiting a growth rate (CAGR) of 9.9% during 2024-2032.

Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external interactions and relationships with customers. It stores the customer data, identify sales opportunities, maintain a record of service issues or complaints, and manage marketing campaigns. It also assists businesses in streamlining sales, accounting, and management by providing real-time access to a centralized database, thus eliminating the need for unnecessary paperwork and speeding up communication. In recent years, CRM solutions have gained immense traction across numerous industries, including banking, financial services and insurance (BFSI), telecommunications, retail, healthcare, government, and education.

CRM (Customer Relationship Management) Market Trends:

CRM solutions help enhance customer service, build stronger brand-customer relationships, and improve customer retention and acquisition. As a result, the escalating demand for automated customer engagement for better customer experience represents the primary factor driving the market growth. Besides this, the growing usage of digital channels like social media platforms by individuals to interact with brands is augmenting the demand for CRM solutions. Additionally, enterprises are employing efficient tools to handle customer data and utilize actionable insights to make informed business decisions. Along with this, the shifting preferences from push marketing to pull marketing are propelling the market growth. Furthermore, the widespread adoption of work-from-home (WFH) policies due to the recent coronavirus disease (COVID-19) outbreak is encouraging organizations to adopt CRM solutions to interact with customers effectively in a remote-working environment. Moreover, the increasing integration of CRM software with advanced technologies, such as the Internet of Things (IoT), artificial intelligence (AI), and big data, are catalyzing the product demand. Other factors, including the growing popularity of cloud solutions, rapid digitization, and technological advancements in business intelligence, are also creating a positive market outlook.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global customer relationship management (CRM) market report, along with forecasts at the global, regional and country level from 2024-2032. Our report has categorized the market based on component, deployment mode, organization size, application and industry vertical.

Breakup by Component:

Software

Services

Breakup by Deployment Mode:

On-premises

Cloud-based

Breakup by Organization Size:

Small and Medium-sized Enterprises

Large Enterprises

Breakup by Application:

Customer Service

Customer Experience Management

CRM Analytics

Marketing Automation

Salesforce Automation

Others

Breakup by Industry Vertical:

BFSI

Retail

Healthcare

IT and Telecom

Discrete Manufacturing

Government and Education

Others

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Insightly Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Ramco Systems Limited (The Ramco Cements Limited), Sage Group plc, Salesforce Inc., SAP SE, SugarCRM Inc. and Zoho Corporation Private Limited.

Key Questions Answered in This Report

  • 1. What was the size of the global customer relationship management (CRM) market in 2023?
  • 2. What is the expected growth rate of the global customer relationship management (CRM) market during 2024-2032?
  • 3. What are the key factors driving the global customer relationship management (CRM) market?
  • 4. What has been the impact of COVID-19 on the global customer relationship management (CRM) market?
  • 5. What is the breakup of the global customer relationship management (CRM) market based on the component?
  • 6. What is the breakup of the global customer relationship management (CRM) market based on the deployment mode?
  • 7. What is the breakup of the global customer relationship management (CRM) market based on the organization size?
  • 8. What is the breakup of the global customer relationship management (CRM) market based on the application?
  • 9. What is the breakup of the global customer relationship management (CRM) market based on the industry vertical?
  • 10. What are the key regions in the global customer relationship management (CRM) market?
  • 11. Who are the key players/companies in the global customer relationship management (CRM) market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Customer Relationship Management (CRM) Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Software
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Deployment Mode

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Organization Size

  • 8.1 Small and Medium-sized Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Application

  • 9.1 Customer Service
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Customer Experience Management
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 CRM Analytics
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Marketing Automation
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Salesforce Automation
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Others
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast

10 Market Breakup by Industry Vertical

  • 10.1 BFSI
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 IT and Telecom
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Discrete Manufacturing
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Government and Education
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Insightly Inc.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 International Business Machines Corporation
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
      • 16.3.2.4 SWOT Analysis
    • 16.3.3 Microsoft Corporation
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
      • 16.3.3.3 Financials
      • 16.3.3.4 SWOT Analysis
    • 16.3.4 Oracle Corporation
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
      • 16.3.4.4 SWOT Analysis
    • 16.3.5 Pegasystems Inc.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Ramco Systems Limited (The Ramco Cements Limited)
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
    • 16.3.7 Sage Group plc
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Salesforce Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
      • 16.3.8.3 Financials
      • 16.3.8.4 SWOT Analysis
    • 16.3.9 SAP SE
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
      • 16.3.9.3 Financials
      • 16.3.9.4 SWOT Analysis
    • 16.3.10 SugarCRM Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
    • 16.3.11 Zoho Corporation Private Limited
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio

List of Figures

  • Figure 1: Global: Customer Relationship Management Market: Major Drivers and Challenges
  • Figure 2: Global: Customer Relationship Management Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Customer Relationship Management Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Customer Relationship Management Market: Breakup by Component (in %), 2023
  • Figure 5: Global: Customer Relationship Management Market: Breakup by Deployment Mode (in %), 2023
  • Figure 6: Global: Customer Relationship Management Market: Breakup by Organization Size (in %), 2023
  • Figure 7: Global: Customer Relationship Management Market: Breakup by Application (in %), 2023
  • Figure 8: Global: Customer Relationship Management Market: Breakup by Industry Vertical (in %), 2023
  • Figure 9: Global: Customer Relationship Management Market: Breakup by Region (in %), 2023
  • Figure 10: Global: Customer Relationship Management (Software) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Customer Relationship Management (Software) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Customer Relationship Management (Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Customer Relationship Management (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Customer Relationship Management (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Customer Relationship Management (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Customer Relationship Management (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Customer Relationship Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Customer Relationship Management (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Customer Relationship Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Customer Relationship Management (Customer Service) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Customer Relationship Management (Customer Service) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Customer Relationship Management (Customer Experience Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Customer Relationship Management (Customer Experience Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Customer Relationship Management (CRM Analytics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Customer Relationship Management (CRM Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Customer Relationship Management (Marketing Automation) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Customer Relationship Management (Marketing Automation) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Customer Relationship Management (Salesforce Automation) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Customer Relationship Management (Salesforce Automation) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Customer Relationship Management (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Customer Relationship Management (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Global: Customer Relationship Management (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Global: Customer Relationship Management (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Global: Customer Relationship Management (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Global: Customer Relationship Management (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: Global: Customer Relationship Management (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: Global: Customer Relationship Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Global: Customer Relationship Management (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Global: Customer Relationship Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: Global: Customer Relationship Management (Discrete Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: Global: Customer Relationship Management (Discrete Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: Global: Customer Relationship Management (Government and Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: Global: Customer Relationship Management (Government and Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Global: Customer Relationship Management (Other Industry Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Global: Customer Relationship Management (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: North America: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: North America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: United States: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: United States: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Canada: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Canada: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: Asia-Pacific: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: Asia-Pacific: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: China: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: China: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: Japan: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: Japan: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: India: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: India: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: South Korea: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: South Korea: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Australia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Australia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: Indonesia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: Indonesia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Europe: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Europe: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Germany: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Germany: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: France: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: France: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: United Kingdom: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: United Kingdom: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 78: Italy: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 79: Italy: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 80: Spain: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 81: Spain: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 82: Russia: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 83: Russia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 85: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 86: Latin America: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 87: Latin America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 88: Brazil: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 89: Brazil: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 90: Mexico: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 91: Mexico: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 92: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 93: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 94: Middle East and Africa: Customer Relationship Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 95: Middle East and Africa: Customer Relationship Management Market: Breakup by Country (in %), 2023
  • Figure 96: Middle East and Africa: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 97: Global: Customer Relationship Management Industry: SWOT Analysis
  • Figure 98: Global: Customer Relationship Management Industry: Value Chain Analysis
  • Figure 99: Global: Customer Relationship Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Customer Relationship Management Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Customer Relationship Management Market Forecast: Breakup by Component (in Million US$), 2024-2032
  • Table 3: Global: Customer Relationship Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
  • Table 4: Global: Customer Relationship Management Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 5: Global: Customer Relationship Management Market Forecast: Breakup by Application (in Million US$), 2024-2032
  • Table 6: Global: Customer Relationship Management Market Forecast: Breakup by Industry Vertical (in Million US$), 2024-2032
  • Table 7: Global: Customer Relationship Management Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 8: Global: Customer Relationship Management Market: Competitive Structure
  • Table 9: Global: Customer Relationship Management Market: Key Players