![]() |
市場調查報告書
商品編碼
1520484
2024-2032年按類型、企業規模、應用和地區分類的保險業務流程外包市場報告Insurance Business Process Outsourcing Market Report by Type, Enterprise Size, Application, and Region 2024-2032 |
2023年全球保險業務流程外包(BPO)IMARC Group規模達72億美元。機器人流程自動化和人工智慧等自動化技術的日益普及、對提供卓越客戶體驗的日益重視以及遵守嚴格法規的需求激增,是推動市場發展的一些關鍵因素。
保險業務流程外包(BPO)是指將保險公司的各種業務流程和營運外包給第三方服務提供者的做法。在這種安排中,保險公司將特定的職能和任務轉移給外包合作夥伴代表公司執行。它涉及外包保險價值鏈不同領域的一系列流程,包括保單簽發、背書、承保支援、保費計算、保單服務和維護。保險 BPO 提供者也透過電話、電子郵件和聊天等各種管道提供客戶服務和支援。他們處理查詢、政策變更、計費協助和一般客戶互動。此外,他們還協助資料輸入、驗證、清理和管理,以確保資訊準確和最新。因此,這些服務可以節省成本、可擴展性、獲得專業知識、提高效率、縮短週轉時間以及專注於核心業務活動的能力。它們還允許保險公司利用外部合作夥伴的能力和資源,同時保持對外包流程的控制和監督。
該市場主要是由機器人流程自動化 (RPA) 和人工智慧 (AI) 等自動化技術的日益採用所推動的。這些技術有助於簡化流程、提高效率、減少錯誤並增強客戶體驗。此外,越來越重視提供卓越的客戶體驗是另一個主要的成長誘導因素。 BPO 供應商正在調整其服務,透過提供多通路客戶支援、個人化互動和更快的回應時間來滿足這些期望。除此之外,數位轉型正在重塑保險業。 BPO 供應商正在整合線上自助服務入口網站、行動應用程式和聊天機器人等數位解決方案,以增強客戶參與度並簡化保單簽發、索賠處理和文件管理等流程。再加上遵守嚴格法規的需求激增,正在推動市場成長。 BPO 提供者協助保險公司遵守這些法規,確保合規性並管理與資料隱私、安全和客戶資訊保護相關的風險。此外,市場也受到對成本效益營運的不斷成長的需求以及標準化業務流程的需求的推動。此外,基於雲端的解決方案的日益普及也在全球範圍內創造了良好的市場前景。
The global insurance business process outsourcing (BPO) market size reached US$ 7.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 10.1 Billion by 2032, exhibiting a growth rate (CAGR) of 3.75% during 2024-2032. The rising adoption of automation technologies such as robotic process automation and artificial intelligence, the growing emphasis on providing excellent customer experience, and the surging need to adhere with stringent regulations represent some of the key factors driving the market.
Insurance business process outsourcing (BPO) refers to the practice of outsourcing various business processes and operations of an insurance company to a third-party service provider. In this arrangement, the insurance company transfers specific functions and tasks to the outsourcing partner to perform on behalf of the company. It involves outsourcing a range of processes across different areas of the insurance value chain, including policy issuance, endorsements, underwriting support, premium calculations, policy servicing, and maintenance. Insurance BPO providers also offer customer service and support through various channels such as phone, email, and chat. They handle inquiries, policy changes, billing assistance, and general customer interactions. In addition, they assist in data entry, validation, cleansing, and management to ensure accurate and up-to-date information. As a result, these services provide cost savings, scalability, access to specialized expertise, improved efficiency, faster turnaround times, and the ability to focus on core business activities. They also allow insurance companies to leverage the capabilities and resources of external partners while maintaining control and oversight over the outsourced processes.
The market is primarily driven by the increasing adoption of automation technologies such as robotic process automation (RPA) and artificial intelligence (AI). These technologies help streamline processes, improve efficiency, reduce errors, and enhance customer experience. In addition, the growing emphasis on providing excellent customer experience represents another major growth-inducing factor. BPO providers are aligning their services to meet these expectations by offering multi-channel customer support, personalized interactions, and faster response times. Besides this, digital transformation is reshaping the insurance industry. BPO providers are integrating digital solutions such as online self-service portals, mobile apps, and chatbots to enhance customer engagement and streamline processes like policy issuance, claims handling, and document management. This, coupled with the surging need to comply with stringent regulations, is contributing to market growth. BPO providers assist insurance companies in navigating these regulations, ensuring compliance, and managing risks associated with data privacy, security, and customer information protection. Moreover, the market is also propelled by the escalating demand for cost-effective operations and the need to standardize business processes. Furthermore, the rising adoption of cloud-based solutions is also creating a favorable market outlook across the globe.
IMARC Group provides an analysis of the key trends in each segment of the global insurance business process outsourcing (BPO) market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on type, enterprise size, and application.
Marketing
Asset Management
Claim Management
Development
Administration
The report has provided a detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the type. This includes marketing, asset management, claim management, development, and administration. According to the report, claim management represented the largest segment.
Small and Medium-sized Enterprise
Large Enterprise
A detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the enterprise size has also been provided in the report. This includes small and medium-sized enterprises and large enterprises. According to the report, small and medium-sized enterprises accounted for the largest market share.
Property and Casualty
Life and Pension
A detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the application has also been provided in the report. This includes property and casualty and life and pension. According to the report, life and pension accounted for the largest market share.
North America
United States
Canada
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for insurance business process outsourcing (BPO). Some of the factors driving the North America insurance business process outsourcing (BPO) market included rapid digitization, implementation of stringent regulations, and the rising adoption of cloud solutions.
The report has also provided a comprehensive analysis of the competitive landscape in the global insurance business process outsourcing (BPO) market. Detailed profiles of all major companies have been provided. Some of the companies covered include Accenture plc, Cognizant, Genpact, Infosys Limited, Invensis Technologies Pvt Ltd, Mphasis Limited, WNS Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.