市場調查報告書
商品編碼
1471009
IP PBX 市場:按組件、功能、類型、組織規模、最終用戶 - 2024-2030 年全球預測IP PBX Market by Component (Hardware, Services, Software), Function (Centralized Administration, Conference System, Emergency Call Routing), Type, Organization Size, End User - Global Forecast 2024-2030 |
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IP PBX市場規模預計2023年將達到285.1億美元,2024年將達到324億美元,預計2030年將達到725.7億美元,複合年成長率為14.27%。
IP PBX 是一種通訊設備,可為建築物內的桌上型電話提供語音連線。 IP PBX 使用 Internet 連線來監控電話網路上的撥出和撥入呼叫。 IP PBX 使用 TCP/IP通訊協定堆疊提供語音、視訊和即時通訊通訊。 IP PBX 系統處理站點之間的內部流量,並充當外部世界的安全隔離網閘。由於其彈性和先進功能,IP PBX 解決方案在資訊科技 (IT)、銀行、金融服務、保險 (BFSI)、醫療保健、政府和教育等各個領域都有應用。 IP PBX 系統透過 VoIP(IP 語音)、SIP(對話啟動協定)中繼、會議、IVR(互動式語音應答)和客服中心功能等功能使最終用戶受益。由於通訊業者擴大採用雲端運算、降低資料儲存成本以及擴大採用先進的呼叫路由技術,IP PBX 解決方案的使用正在擴大。快速的數位化和不斷成長的電子商務業務預計將推動 IP PBX 市場的全球成長。與 IP PBX 解決方案相關的隱私和安全問題正在阻礙市場成長。此外,透過我們對網路最佳化的深入研究,我們準備確保可靠性和清晰度,並提高網路上不同條件下的服務品質。技術創新的前景隨著區塊鏈技術的探索而展開,區塊鏈技術有望帶來安全且不可變的通訊日誌和交易的新梯隊。
主要市場統計 | |
---|---|
基準年[2023] | 285.1億美元 |
預測年份 [2024] | 324億美元 |
預測年份 [2030] | 725.7億美元 |
複合年成長率(%) | 14.27% |
增加IP PBX服務的引入,支援組件營運
IP PBX 系統的硬體元件包括伺服器、路由器、交換器、IP 電話等實體設備以及為 VoIP通訊創建基礎架構的其他網路設備。硬體需求因組織規模、通話量和特定通訊需求而異。大型企業需要強大、高容量的硬體解決方案,而小型企業可能會選擇具有多種功能的整合設備以降低成本。 IP PBX 市場中的服務包括系統製造商和第三方供應商提供的安裝、維護、支援和更新。服務需求通常與 IP PBX 部署的複雜性、內部 IT 團隊的專業知識以及持續支援的需求相關。 IP PBX 系統軟體部分包括擴展功能的應用程式,例如操作平台、使用者介面、呼叫管理工具、IVR、語音郵件、客服中心整合和行動應用程式。 IP PBX 軟體的選擇通常基於企業所需的特定功能、易用性以及與當前系統整合的能力。
功能 緊急情況下緊急呼叫路由功能的意義
IP PBX 系統提供語音訊息功能,讓您在離開時留下和接收訊息。 IP PBX 系統的會議系統功能讓多人同時參與通話。此功能對於團隊在不同地點工作的企業特別有用。 IP PBX系統的集中管理功能可讓管理員集中管理和設定設定。 IP PBX 系統的緊急呼叫路由功能可確保緊急呼叫傳輸至適當的負責人或部門。此功能對於需要快速回應緊急情況的組織至關重要。 IP PBX系統的通訊協定管理功能可讓管理員管理用於通訊的各種通訊協定。 IP PBX 系統提供有關系統使用、呼叫品質和其他效能指標的即時資料和報告。 IP PBX 系統的互動式語音應答 (IVR) 功能提供了一個自動化系統,可以與呼叫者互動並將他們引導至適當的目的地。
透過雲端基礎的IP PBX 部署類型的演進實現業務可擴展性
本地 IP PBX 使用現有的網際網路線路和內部網路,並且永久位於建築物內。本地 IP PBX 提供更進階的功能,例如進階呼叫路由、固定/行動融合、雙向語音回應、語音郵件到電子郵件、會議和視訊通話。本地 IP 系統透過災難復原等資產提供更好的業務永續營運。託管或雲端基礎的IP PBX 在雲端上維護,允許用戶利用 PBX 系統的直覺功能,但為企業提供了更多的可擴展性,為員工提供了更多的彈性。
組織規模:IP PBX系統擴大被強調成本效益的中小型企業所採用。
IP PBX 系統擁有多種解決方案和服務,可滿足大型和小型企業的需求。大公司擁有超過 500 名員工,需要強大的通訊系統來管理複雜的業務。 IP PBX 系統提供高擴充性、多位置支援和進階呼叫路由等進階功能,以滿足大型企業的獨特需求。 IP PBX 系統為中小型企業提供經濟高效的解決方案,包括雲端基礎的服務、虛擬分機和易於使用的管理介面。
最終用戶:IP PBX系統在資訊IT產業的使用不斷擴大,為通訊提供技術支援。
航太和國防、汽車和運輸業需要可靠的通訊系統來管理複雜的營運、物流和交付並確保安全。建築、施工和房地產行業需要支援多地點、施工現場和遠端團隊的通訊系統。 IP PBX 系統提供虛擬分機、視訊會議和行動整合,以改善該行業的通訊和協作。 IP PBX 系統提供 IVR、通話錄音和報告等功能,以改善客戶服務和銷售表現。公共IP PBX 系統處理關鍵電話、緊急服務和管理業務。在 IT 和通訊業,IP PBX 系統被引入用於技術支援、銷售和管理業務。
區域洞察
隨著美洲數位化的進步,隨著公司加速從本地基礎設施轉向多重雲端基礎設施,IP PBX 的使用正在擴大。在歐洲、中東和非洲和亞太地區,中小企業 (SME) 擴大採用雲端基礎的技術以及越來越重視營運成本最佳化,預計將成為 IP PBX 市場的成長基礎。歐盟委員會(EC)表示,中小企業(SME)是歐洲經濟的支柱,佔歐盟所有企業的99%。中小企業就業人數約1億人,佔歐洲GDP的一半以上,在增加經濟各部門付加方面發揮關鍵作用。由於技術的快速進步和不同行業擴大採用整合通訊(UC) 系統,亞太地區的 IP PBX 市場正在經歷強勁成長。該地區的研究重點是將 IP PBX 與人工智慧和物聯網等新技術整合,以增強功能。我們的專利活動強調持續創新,以提高 IP PBX 系統的安全性、可靠性和使用者介面。改善印度數位基礎設施的舉措導致政府制定了鼓勵投資資訊通訊技術(包括 IP PBX 系統)的計劃。中國和日本的高額研發支出突顯了亞太地區的技術進步,該地區是一個競爭激烈且充滿活力的 IP PBX 市場。
FPNV定位矩陣
FPNV定位矩陣對於評估IP PBX市場至關重要。我們檢視與業務策略和產品滿意度相關的關鍵指標,以對供應商進行全面評估。這種深入的分析使用戶能夠根據自己的要求做出明智的決策。根據評估,供應商被分為四個成功程度不同的像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可對 IP PBX 市場中供應商的現狀進行深入而詳細的研究。全面比較和分析供應商在整體收益、基本客群和其他關鍵指標方面的貢獻,以便更好地了解公司的績效及其在爭奪市場佔有率時面臨的挑戰。此外,該分析還提供了對該行業競爭特徵的寶貴見解,包括在研究基準年觀察到的累積、分散主導地位和合併特徵等因素。詳細程度的提高使供應商能夠做出更明智的決策並制定有效的策略,從而在市場上獲得競爭優勢。
1. 市場滲透率:提供有關主要企業所服務的市場的全面資訊。
2. 市場開拓:我們深入研究利潤豐厚的新興市場,並分析其在成熟細分市場的滲透率。
3. 市場多元化:提供有關新產品發布、開拓地區、最新發展和投資的詳細資訊。
4.競爭評估及資訊:對主要企業的市場佔有率、策略、產品、認證、監管狀況、專利狀況、製造能力等進行綜合評估。
5. 產品開發與創新:提供對未來技術、研發活動和突破性產品開發的見解。
1.IP PBX市場規模及預測是多少?
2.IP PBX 市場預測期間需要考慮投資的產品、細分市場、應用程式和領域有哪些?
3.IP PBX市場的技術趨勢和法規結構是什麼?
4.IP PBX市場主要廠商的市場佔有率是多少?
5.進入IP PBX市場合適的形式和策略手段是什麼?
[195 Pages Report] The IP PBX Market size was estimated at USD 28.51 billion in 2023 and expected to reach USD 32.40 billion in 2024, at a CAGR 14.27% to reach USD 72.57 billion by 2030.
An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection. An IP PBX provides audio, video, or instant messaging communication utilizing the TCP/IP protocol stack. IP PBX systems handle internal traffic between stations and act as gatekeepers to the outside world. IP PBX solutions find application in diverse sectors including information technology (IT), Bbanking, financial services, and insurance (BFSI), healthcare, government, education, and others due to their flexibility and advanced features. End-users benefit from IP PBX systems through features such as voiceover IP (VoIP), session initiation protocol (SIP) trunking, conferencing, interactive voice response (IVR), and contact center functionalities.Rising adoption of telco cloud computing, lower data storage costs, and increasing adoption of advanced call routing technology are expanding the usage of IP PBX solutions. Rapid digitalization and a rise in the e-commerce business are expected to drive the growth of the IP PBX market globally. Privacy and security concerns associated with IP PBX solutions impede the market's growth. Moreover, dedicated research into network optimization is poised to elevate the quality of service, ensuring reliability and clarity under a spectrum of internet conditions. The horizon of innovation beckons with the exploration of blockchain technology, promising a new echelon of secure, immutable communication logs and transactions.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 28.51 billion |
Estimated Year [2024] | USD 32.40 billion |
Forecast Year [2030] | USD 72.57 billion |
CAGR (%) | 14.27% |
Component: Increasing adoption of IP PBX services for operational support
The hardware component of an IP PBX system includes physical equipment such as servers, routers, switches, IP phones, and other networking devices that establish the infrastructure for VoIP communication. The need for hardware can vary significantly depending on organization size, call volume, and specific communications needs. Larger enterprises may require robust, high-capacity hardware solutions, while smaller businesses might opt for integrated devices that serve multiple functions to save costs. Services within the IP PBX market encompass installation, maintenance, support, and updates which the system manufacturers or third-party vendors may offer. The need for services typically correlates with the complexity of the IP PBX deployment, the expertise of the in-house IT team, and the ongoing support requirements. The software segment of an IP PBX system involves the operating platform, user interface, call management tools, and applications that enhance functionality such as IVR, voicemail, contact center integration, and mobile apps. The IP PBX software is usually chosen based on the specific features a business requires, ease of use, and integration capabilities with their current systems.
Function: Significance of emergency call routing function in emergency situations
An IP PBX system provides a voice messaging feature that enables users to leave or receive messages when they are not available. The conference system feature of an IP PBX system enables multiple people to participate in a conversation at the same time. This feature is particularly useful for businesses with teams working in different locations. The centralized administration function of an IP PBX system enables administrators to manage and configure the system from a central location. The emergency call routing function of an IP PBX system ensures that emergency calls are routed to the appropriate personnel or department. This feature is crucial for organizations that need to respond quickly to emergencies. The protocol management function of an IP PBX system enables administrators to manage different protocols that are used for communication. An IP PBX system provides real-time data and reports on system usage, call quality, and other performance metrics. An IP PBX system's interactive voice response (IVR) function provides an automated system that interacts with callers and directs them to the appropriate destination.
Type: Advancements in cloud-based IP PBX deployment for scalability in businesses
On-premises IP PBX utilizes existing internet connections and internal networks and resides within the building. An on-premise IP PBX allows for more advanced features such as advanced call routing, fixed/mobile convergence, interactive voice response, voicemail to email, conferencing, and video calling. An on-premise IP system allows for better business continuity with assets such as disaster recovery. A hosted or cloud-based IP PBX is maintained in the cloud to allow users to benefit from the intuitive functionality of a PBX system but with more scalability for the business and more agility and flexibility for their employees.
Organization Size: Rising adoption of IP PBX systems by SMEs for cost effectiveness
The IP PBX systems include various solutions and services tailored to meet the needs of large enterprises and SMEs. Large enterprises have over 500 employees and require a robust communication system to manage their complex operations. An IP PBX system provides advanced features and functionalities, such as high scalability, multi-location support, and advanced call routing, to meet the specific needs of large enterprises. An IP PBX system provides cost-effective solutions to SMEs, such as cloud-based services, virtual extensions, and easy-to-use management interfaces.
End User: Increasing utilization of IP PBX systems in information IT industries, offering technical support for communication
The aerospace & defense and automotive & transportation sector require reliable communication systems to manage complex operations, logistics, and delivery, ensuring safety. The building, construction, and real estate industry requires communication systems that handle multiple locations, construction sites, and remote teams. An IP PBX system provides virtual extensions, video conferencing, and mobile integration to improve communication and collaboration in this industry. An IP PBX system can provide features such as IVR, call recording, and reporting to improve customer service and sales performance. The government and public sector IP PBX system handles critical calls, emergency services, and administrative tasks. The information technology & telecommunication industries deploy IP PBX systems to handle technical support, sales, and administrative tasks.
Regional Insights
The Americas has observed an increase in digitalization, and various business organizations are moving their systems from on-premises infrastructure to multi-cloud infrastructure at an increasing rate, subsequently expanding the usage of IP PBX. The rise in the adoption of cloud-based technologies by small and medium enterprises (SMEs) and their increased focus on optimizing operational costs in EMEA and APAC is expected to create a platform for the growth of the IP PBX market. According to the European Commission (EC), small and medium-sized enterprises (SMEs) are the backbone of Europe's economy, representing 99% of all European Union (EU) businesses. Around 100 million people are employed by small and medium-sized businesses, which account for more than half of Europe's GDP and are critical in adding value to every economic sector. The Asia Pacific region has been experiencing robust growth in the IP PBX market, driven by rapid technological advancements and increasing adoption of unified communication systems across diverse industries. Research in the region has focused on integrating IP PBX with emerging technologies like AI and IoT to enhance functionalities. Patent activities highlight ongoing innovation to improve security, reliability, and user interface of IP PBX systems. India's initiatives to uplift its digital infrastructure have led to government programs encouraging investment in ICT, which encompasses IP PBX systems. China's and Japan's significant spending on research and development underscore technological advancements in the region, positioning Asia Pacific as a highly competitive and dynamic market for IP PBX.
FPNV Positioning Matrix
The FPNV Positioning Matrix is pivotal in evaluating the IP PBX Market. It offers a comprehensive assessment of vendors, examining key metrics related to Business Strategy and Product Satisfaction. This in-depth analysis empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success: Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The Market Share Analysis is a comprehensive tool that provides an insightful and in-depth examination of the current state of vendors in the IP PBX Market. By meticulously comparing and analyzing vendor contributions in terms of overall revenue, customer base, and other key metrics, we can offer companies a greater understanding of their performance and the challenges they face when competing for market share. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With this expanded level of detail, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Key Company Profiles
The report delves into recent significant developments in the IP PBX Market, highlighting leading vendors and their innovative profiles. These include 3CX Ltd., 8x8 Inc., Atlantech Online, Inc., Avaya Holdings Corp., Cisco Systems Inc., Cohesive Technologies (P) Ltd., CoreIP Technology Pvt. Ltd., Epygi Technologies, LLC, Grandstream Networks, Inc., HoduSoft Pvt. Ltd., Huawei Technologies Co., Ltd., Matrix Comsec, Microsoft Corporation, Mitel Networks Corporation, MyOperator Inc., NEC Corporation, Nextiva, Inc., Patton Electronics Company, RingCentral, Inc., Sangoma Technologies Corporation, Sterlite Technologies Limited, Verizon Communications Inc., VirtualPBX, Vodia Networks, Inc, Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, Xiamen Yeastar Information Technology Co., Ltd., Xorcom, and Zycoo Co., Ltd..
Market Segmentation & Coverage
1. Market Penetration: It presents comprehensive information on the market provided by key players.
2. Market Development: It delves deep into lucrative emerging markets and analyzes the penetration across mature market segments.
3. Market Diversification: It provides detailed information on new product launches, untapped geographic regions, recent developments, and investments.
4. Competitive Assessment & Intelligence: It conducts an exhaustive assessment of market shares, strategies, products, certifications, regulatory approvals, patent landscape, and manufacturing capabilities of the leading players.
5. Product Development & Innovation: It offers intelligent insights on future technologies, R&D activities, and breakthrough product developments.
1. What is the market size and forecast of the IP PBX Market?
2. Which products, segments, applications, and areas should one consider investing in over the forecast period in the IP PBX Market?
3. What are the technology trends and regulatory frameworks in the IP PBX Market?
4. What is the market share of the leading vendors in the IP PBX Market?
5. Which modes and strategic moves are suitable for entering the IP PBX Market?