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市場調查報告書
商品編碼
1494634
人壽和退休金 BPO 市場:按服務類型、公司規模和最終用戶分類 - 2024-2030 年全球預測Life & Pension BPO Market by Service Type (Asset Management, Claims Processing & Management, Customer Services), Enterprise Size (Large Enterprises, Small & Medium Enterprises), End-user - Global Forecast 2024-2030 |
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預計2023年人壽及退休金BPO市場規模為45.1億美元,預計2024年將達50.4億美元,2030年將達100.5億美元,複合年成長率為12.10%。
人壽保險和退休金產業的業務流程委託(BPO)是將流程功能的管理、營運和交付外包給第三方服務提供者。這包括廣泛的服務,包括保單管理、申請處理、客戶服務以及人壽保險、退休解決方案和退休金計劃領域的新業務開發。人壽和退休金 BPO 提高業務效率、降低成本,並幫助公司專注於核心能力和策略規劃。推動人壽和退休金 BPO 市場的主要催化劑包括不斷成長的降低成本需求和改善客戶服務的需求。人壽保險和退休金業務對結構化流程和文件的需求不斷成長,以及政府對 BPO 部署的支持不斷增加,推動了人壽和退休金 BPO 市場的發展。此外,保險公司擴大提供混合和個人化的解決方案,以滿足不同的客戶需求,推動市場擴張。然而,市場面臨限制因素,包括對機密性和資料隱私問題的擔憂,這在處理敏感個人資訊時至關重要。儘管面臨挑戰,人工智慧 (AI) 和機器學習 (ML) 的整合使提供者能夠提供全面的 BPO 服務,從而提高效率和客戶滿意度。此外,對人壽保險和退休金業務微妙而嚴格的法規環境的關注正在為 BPO 公司開闢新的途徑。
主要市場統計 | |
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基準年[2023] | 45.1億美元 |
預測年份 [2024] | 50.4億美元 |
預測年份 [2030] | 100.5億美元 |
複合年成長率(%) | 12.10% |
區域洞察
美洲的人壽保險和退休金 (L&P) 業務流程外包 (BPO) 市場正在呈現穩健成長,這主要是由美國推動的。該地區出現了向數位轉型的重大轉變,BPO 供應商投資於高級分析、人工智慧 (AI) 和機器人流程自動化 (RPA),以提供有競爭力的服務。監管變化和對個人化金融諮詢的需求也是影響該地區成長軌蹟的因素。歐洲、中東和非洲 (EMEA) 市場的特點是法規環境多樣化。歐洲仍然是 L&P BPO 服務的主要貢獻者,重點關注合規性、流程最佳化和以客戶為中心的解決方案。該地區正在逐步採用雲端基礎的人壽保險和退休金平台,使提供者能夠提供擴充性且安全的服務。亞太地區 (APAC) 是人壽和退休金 BPO 服務最具活力、成長最快的市場。由於人口快速都市化以及退休金和人壽保險產品意識的提高,包括中國、印度和東南亞國家在內的經濟體正在推動這一成長。市場受到技術進步的顯著影響,特別關注行動技術、數位平台和客戶參與工具。本地供應商正在迅速擴展其在這些領域的能力,以充分利用開拓的巨大潛力。
FPNV定位矩陣
FPNV 定位矩陣對於評估供應商在人壽和退休金 BPO 市場的定位至關重要。此矩陣提供了對供應商的全面評估,並檢驗了與業務策略和產品滿意度相關的關鍵指標。這種詳細的評估使用戶能夠根據自己的要求做出明智的決定。根據評估結果,供應商被分為代表其成功程度的四個像限:前沿(F)、探路者(P)、利基(N)和重要(V)。
市場佔有率分析
市場佔有率分析是一種綜合工具,可以對人壽和退休金 BPO 市場中供應商的現狀進行深入而詳細的評估。透過仔細比較和分析供應商的貢獻,您可以更深入地了解每個供應商的績效以及他們在爭奪市場佔有率時面臨的挑戰。這些貢獻包括整體收益、客戶群和其他關鍵指標。此外,該分析還提供了對該行業競爭性質的寶貴見解,包括在研究基準年期間觀察到的累積、分散主導地位和合併特徵等因素。有了這些詳細資訊,供應商可以做出更明智的決策並製定有效的策略,以在市場競爭中保持領先地位。
策略分析與建議
策略分析對於尋求在全球市場站穩腳跟的組織至關重要。對目前在人壽和退休金 BPO 市場中的地位進行全面評估,使公司能夠做出符合其長期願望的明智決策。此關鍵評估涉及對組織的資源、能力和整體績效進行徹底分析,以確定核心優勢和需要改進的領域。
[191 Pages Report] The Life & Pension BPO Market size was estimated at USD 4.51 billion in 2023 and expected to reach USD 5.04 billion in 2024, at a CAGR 12.10% to reach USD 10.05 billion by 2030.
Business process outsourcing (BPO) in the life and pension industry involves delegating the management, operation, and delivery of process functions to a third-party service provider. This encompasses a wide range of services, including policy administration, claims processing, customer service, and new business development within the spheres of life insurance, retirement solutions, and pension plans. Life & pension BPO helps to enhance operational efficiency, reduce costs, and enable companies to focus on core competencies and strategic planning. The primary catalysts propelling the life & pension BPO market include increasing demand for cost reduction and the need for improved customer service. The life & pension BPO market is propelled by the accelerating need for structured processes and documentation in life & pension businesses and increasing governmental support for BPO deployment. Additionally, insurance companies are increasingly inclined towards offering hybrid and personalized solutions to cater to diverse customer needs, supporting market expansion. However, the market faces restraints such as concerns over confidentiality and data privacy issues, which are paramount in the handling of sensitive personal information. Despite the challenges, the integration of artificial intelligence (AI) and machine learning (ML) is enabling providers to offer comprehensive BPO services, thus enhancing efficiency and customer satisfaction. Moreover, a rising focus on navigating the sensitive and strict regulatory environments across life and pension businesses opens up new avenues for BPO companies.
KEY MARKET STATISTICS | |
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Base Year [2023] | USD 4.51 billion |
Estimated Year [2024] | USD 5.04 billion |
Forecast Year [2030] | USD 10.05 billion |
CAGR (%) | 12.10% |
Regional Insights
The life & pension (L&P) business process outsourcing (BPO) market in the Americas has shown resilient growth, driven primarily by the United States. The region has witnessed a notable shift towards digital transformation, with BPO providers investing in advanced analytics, artificial intelligence (AI), and robotic process automation (RPA) to offer competitive services. Regulatory changes and the demand for personalized financial advice are additional factors influencing the growth trajectory in this region. The market in Europe, the Middle East, and Africa (EMEA) is characterized by a diverse set of regulatory environments. Europe continues to be a major contributor to L&P BPO services, with an emphasis on compliance, process optimization, and customer-centric solutions. The region is experiencing a gradual adoption of cloud-based life & pension platforms, enabling providers to offer services that are both scalable and secure. The Asia-Pacific (APAC) region showcases the most dynamic and fastest-growing market for life & pension BPO services. Economies, including China, India, and Southeast Asian countries, are driving this growth, owing to their large, rapidly urbanizing populations and increasing awareness of pension and life insurance products. The market is heavily influenced by technological advancements, with a strong focus on mobile technology, digital platforms, and customer engagement tools. Local providers are rapidly expanding their capabilities in these areas to leverage the vast untapped potential.
Market Insights
The market dynamics represent an ever-changing landscape of the Life & Pension BPO Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.
FPNV Positioning Matrix
The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Life & Pension BPO Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).
Market Share Analysis
The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Life & Pension BPO Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.
Recent Developments
EQ Retirement Solutions Signs To Origo Transfer Service For Pension Transfers
EQ Retirement Solutions partnered with the Origo Transfer Service to enhance its business process outsourcing (BPO) offerings for the life & pension sector. This strategic move allows for seamless, digital facilitation of pension transfers, bolstering EQ's capabilities in administering bulk purchase annuities (BPA) and defined benefit pension services. By joining forces with leading administrators and pension providers, including Mercer, NOW Pensions, Capita, People's Pension, L&G, NEST, and Smart Pension, EQ Retirement Solutions is set to substantially streamline the transfer process for cash between pensions or annuity providers, thereby fortifying its position in offering top-tier BPO services in the Life & Pension domain. [Published On: 2023-12-05]
Accenture Acquires ON Service GROUP to Help Insurers in Germany Improve Operational Resiliency and Drive Business Growth
Accenture PLC has recently expanded its portfolio in the insurance operations domain through the strategic acquisition of ON Service GROUP, a distinguished provider of business process services with a specialization in the insurance sector. While the financial terms of the deal remain undisclosed, this move significantly bolsters Accenture's offerings in Germany, covering a broader spectrum of insurance business processes, including sales and policy management. This acquisition enhances Accenture's capability to oversee comprehensive process chains and empowers clients to refine their operations, embrace agility, and spur growth via innovative digital services. [Published On: 2023-10-18]
Phoenix Group Expands Strategic Partnership with TCS to Transform Customer Experience
Tata Consultancy Services (TCS) announced the enhancement of its partnership with Phoenix Group, which marks a significant step towards the digital transformation of Phoenix Group's recently acquired ReAssure entity. Leveraging the advanced TCS BaNCS platform, this initiative aims to consolidate ReAssure's operations, previously segmented, under a unified, modern framework designed to elevate the service experience for over 3 million policyholders. [Published On: 2023-02-28]
Strategy Analysis & Recommendation
The strategic analysis is essential for organizations seeking a solid foothold in the global marketplace. Companies are better positioned to make informed decisions that align with their long-term aspirations by thoroughly evaluating their current standing in the Life & Pension BPO Market. This critical assessment involves a thorough analysis of the organization's resources, capabilities, and overall performance to identify its core strengths and areas for improvement.
Key Company Profiles
The report delves into recent significant developments in the Life & Pension BPO Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Atos SE, Capgemini SE, Capita PLC, Cogneesol BPO Pvt. Ltd., Cognizant Technology Solutions Corporation, Digital Minds BPO Services Inc., DXC Technology, Eminenture, Equiniti Group, ExlService Holdings, Inc., Firstsource Solutions Limited, Fujitsu Limited, Genpact Ltd., HCL Technologies Limited, ICCS, Infosys Limited, International Business Machines Corporation, NTT DATA Corporation, Oracle Corporation, Rely Services, Solartis, LLC, SS&C Technologies, Inc., Tata Consultancy Services Limited, Tech Mahindra Limited, Wipro Limited, and WNS (Holdings) Ltd..
Market Segmentation & Coverage