2023-2030 年基於雲的 ITSM 全球市場

基於雲的 ITSM 的全球市場規模將在 2022 年達到 52.4 億美元，預測期內（2023-2030 年）的複合年增長率為 16.2%，預計到 2030 年將達到 149.8 億美元。 概述了當前和未來的雲 IT 服務管理市場趨勢，以確定市場的整體吸引力。 最重要的影響因素突出了預測期內雲 ITSM 市場的機會。 越來越多地採用基於雲的技術是推動雲 ITSM 行業市場增長的關鍵因素。 此外，人工智能工具和 ITSM 解決方案的集成有望推動市場增長。 然而，對敏感數據和業務流程的安全和隱私問題預計將阻礙預測期內的市場增長。 此外，BYOD 趨勢的盛行和移動勞動力的增加預計將在未來幾年為雲 ITSM 市場帶來顯著的增長機會。 預計中小企業不斷增長的需求也將為未來幾年雲 ITSM 市場的增長帶來有利可圖的機會。

雲提供了部署多種解決方案和服務的靈活性，使公司能夠高效且有效地管理其數據。 此外，基於雲的技術具有成本效益和易於部署的特點，這增加了大型企業和中小型企業對雲 ITSM 的需求。 此外，雲解決方案需要更少的 IT 硬件管理資源來管理 IT 基礎設施，進一步消除了額外硬件成本的需要。 因此，公司正在其業務流程中採用基於雲的技術。 這些因素共同推動了對雲 ITSM 解決方案和服務的需求。

內容

第 1 章報告概述

• 分析行業現狀和增長前景
• 研究方法和工具
• 市場細分
  • 按細分
  • 按地區

第 2 章市場概述和洞察

• 調查範圍
• 分析師觀點和當前市場趨勢
  • 主要發現
  • 建議
  • 結論

第三章競爭格局

• 主要公司分析
  • 概覽
  • 財務分析
  • SWOT 分析
  • 近期趨勢
• 關鍵策略分析

第四章市場細分

• 基於雲的 ITSM 全球市場：按組件分類
  • 解決方案
  • 服務
• 全球基於雲的 ITSM 市場：按組織規模
  • 大公司
  • 中小企業
• 全球基於雲的 ITSM 市場：按行業分類
  • IT/通信領域
  • 醫療保健
  • 製造業
  • 零售
  • 教育
  • 其他

第五章區域分析

• 北美
  • 美國
  • 加拿大
• 歐洲
  • 英國
  • 德國
  • 意大利
  • 西班牙
  • 法國
  • 其他歐洲
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 其他亞太地區
• 世界其他地區

第六章公司簡介

• Atlassian Corp.
• Axios Systems PLC
• BMC Software
• CA Technologies
• Cherwell Software
• Citrix Systems
• Freshworks, Inc.
• Hewlett Packard Enterprise Co.
• Hornbill Corporate Ltd.
• IBM Corp.
• Ivanti
• Serviceaide, Inc.
• ServiceNow, Inc.

The global cloud-based ITSM market size was valued at $5.24 billion in 2022, and is projected to reach $14.98 billion by 2030, registering a CAGR of 16.2% during the forecast period (2023-2030). Current and future cloud IT service management market trends are outlined to determine the overall attractiveness of the market. The top impacting factors highlight the cloud ITSM market opportunity during the forecast period. The increase in the adoption of cloud-based technologies is the key factor that drives the market growth for the cloud ITSM industry. In addition, integration of AI-enabled tools with ITSM solutions is expected to boost market growth. However, security & privacy concerns for confidential data and business processes are expected to impede the market growth during the forecast period. Furthermore, the widespread adoption of BYOD trend and the increase in the mobile workforce are expected to provide major growth opportunities for the cloud ITSM market in the upcoming years. In addition, the rise in demand among small & medium enterprises is also anticipated to provide lucrative opportunities for the cloud ITSM market growth in the forthcoming years.

The cloud enables flexible deployment of numerous solutions and services, which allows organizations to manage their data efficiently and effectively. Moreover, cloud-based technologies are cost-effective and easy to deploy, which drives the demand for cloud ITSM among large as well as small & medium organizations. In addition, to manage IT infrastructure, the cloud solutions require very less IT hardware administrative resources, which further eradicates the need for additional hardware costs. Thus, organizations are deploying cloud-based technologies across their business processes. Hence, such factors combined create the demand for cloud ITSM solutions and services.

Segmental Outlook:

The global cloud-based ITSM market is segmented based on the component, organization size, and industry. Based on the component, the market is segmented into solutions and services. On the basis of organization size, the market is segmented into small and medium enterprises, and large enterprises. Further, based on industry, the market is sub-segmented into IT & telecommunication, healthcare, manufacturing, retail, education, and others. Among the organization size segment, the large enterprises sub-segment is expected to cater prominent market share over the forecast period.

The Large Enterprises Sub-Segment is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

By organization size, the large enterprise segment dominated the cloud IT service management (ITSM) market and is expected to remain dominant during the forecast period. The growth of this segment is mainly attributed to the increased demand for automation and streamlining business processes, which deal with large volumes of customer queries and facilitate personal customer engagement. However, the small and medium-sized enterprises segment is expected to witness the highest growth rate during the forecast period mainly due to the increase in popularity of cloud services among these enterprises, which has compelled organizations to move on-premises ITSM to the cloud.

Regional Outlooks:

The global cloud-based ITSM market is further segmented based on geography including North America (the US, and Canada), Europe (Italy, Spain, Germany, France, and Others), Asia-Pacific (India, China, Japan, South Korea, and Others), and the Rest of the World (the Middle East &Africa, and Latin America). The market can be analyzed for particular region or country level as per the requirement. Among these, the Asia-Pacific regional market is expected to cater to prominent growth over the forecast period, however, the North American region is projected to experience considerable growth in the cloud-based ITSM market.

The Asia-Pacific Region is Anticipated to Hold a Prominent Share in the Global Cloud-Based ITSM Market

Among all the regions, North America is projected to remain at the forefront and hold the highest position in the global Cloud ITSM market in the forthcoming years. This is attributable to the increasing investments by key players to develop advanced cloud ITSM software and solutions in the region. North America dominated the global cloud ITSM market and is expected to remain dominant during the cloud ITSM market forecast period due to the presence of major market players and the rise in investment & spending on cloud technologies. In addition, an increase in focus on automation and end-user services boosts the adoption of cloud ITSM solutions and services in North America.

Market Players Outlook:

The major companies serving the global cloud-based ITSM market include ServiceNow, Inc., IBM Corporation, Hewlett Packard Enterprise Company, Citrix Systems, CA Technologies, and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market.

Table of Contents

1. Report Summary

• Current Industry Analysis and Growth Potential Outlook
• 1.1. Research Methods and Tools
• 1.2. Market Breakdown
  • 1.2.1. By Segments
  • 1.2.2. By Region

2. Market Overview and Insights

• 2.1. Scope of the Report
• 2.2. Analyst Insight & Current Market Trends
  • 2.2.1. Key Findings
  • 2.2.2. Recommendations
  • 2.2.3. Conclusion

3. Competitive Landscape

• 3.1. Key Company Analysis
  • 3.1.1. Overview
  • 3.1.2. Financial Analysis
  • 3.1.3. SWOT Analysis
  • 3.1.4. Recent Developments
• 3.2. Key Strategy Analysis

4. Market Segmentation

• 4.1. Global Cloud-Based ITSM Market by Component
  • 4.1.1. Solution
  • 4.1.2. Services
• 4.2. Global Cloud-Based ITSM Market by Organization Size
  • 4.2.1. Large Enterprises
  • 4.2.2. Small & Medium Enterprises
• 4.3. Global Cloud-Based ITSM Market by Industry Vertical
  • 4.3.1. IT & Telecommunication
  • 4.3.2. Healthcare
  • 4.3.3. Manufacturing
  • 4.3.4. Retail
  • 4.3.5. Education
  • 4.3.6. Others

5. Regional Analysis

• 5.1. North America
  • 5.1.1. United States
  • 5.1.2. Canada
• 5.2. Europe
  • 5.2.1. UK
  • 5.2.2. Germany
  • 5.2.3. Italy
  • 5.2.4. Spain
  • 5.2.5. France
  • 5.2.6. Rest of Europe
• 5.3. Asia-Pacific
  • 5.3.1. China
  • 5.3.2. India
  • 5.3.3. Japan
  • 5.3.4. South Korea
  • 5.3.5. Rest of Asia-Pacific
• 5.4. Rest of the World

6. Company Profiles

• 6.1. Atlassian Corp.
• 6.2. Axios Systems PLC
• 6.3. BMC Software
• 6.4. CA Technologies
• 6.5. Cherwell Software
• 6.6. Citrix Systems
• 6.7. Freshworks, Inc.
• 6.8. Hewlett Packard Enterprise Co.
• 6.9. Hornbill Corporate Ltd.
• 6.10. IBM Corp.
• 6.11. Ivanti
• 6.12. Serviceaide, Inc.
• 6.13. ServiceNow, Inc.

LIST OF TABLES

• 1. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 2. GLOBAL CLOUD-BASED ITSM SOLUTION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 3. GLOBAL CLOUD-BASED ITSM SERVICES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 4. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 5. GLOBAL CLOUD-BASED ITSM FOR LARGE ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 6. GLOBAL CLOUD-BASED ITSM FOR SMALL & MEDIUM ENTERPRISES MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 7. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 8. GLOBAL CLOUD-BASED ITSM IN IT & TELECOMMUNICATION MARKET RESEARCH AND ANALY-SIS BY REGION, 2022-2030 ($ MILLION)
• 9. GLOBAL CLOUD-BASED ITSM IN HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 10. GLOBAL CLOUD-BASED ITSM IN MANUFACTURING MARKET RESEARCH AND ANALYSIS BY RE-GION, 2022-2030 ($ MILLION)
• 11. GLOBAL CLOUD-BASED ITSM IN RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 12. GLOBAL CLOUD-BASED ITSM IN EDUCATION MARKET RESEARCH AND ANALYSIS BY REGION, 2022-2030 ($ MILLION)
• 13. GLOBAL CLOUD-BASED ITSM IN OTHER INDUSTRY MARKET RESEARCH AND ANALYSIS BY RE-GION, 2022-2030 ($ MILLION)
• 14. GLOBAL CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2022-2030 ($ MILLION)
• 15. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 16. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 17. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 18. NORTH AMERICAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VER-TICAL, 2022-2030 ($ MILLION)
• 19. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 20. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 21. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 22. EUROPEAN CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 23. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 24. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 25. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2022-2030 ($ MILLION)
• 26. ASIA-PACIFIC CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)
• 27. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2022-2030 ($ MILLION)
• 28. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2022-2030 ($ MILLION)
• 29. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY ORGANIZA-TION SIZE, 2022-2030 ($ MILLION)
• 30. REST OF THE WORLD CLOUD-BASED ITSM MARKET RESEARCH AND ANALYSIS BY INDUSTRY VERTICAL, 2022-2030 ($ MILLION)

LIST OF FIGURES

• 1. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY COMPONENT, 2022 VS 2030 (%)
• 2. GLOBAL CLOUD-BASED ITSM SOLUTION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 3. GLOBAL CLOUD-BASED ITSM SERVICES MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 4. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY ORGANIZATION SIZE, 2022 VS 2030 (%)
• 5. GLOBAL CLOUD-BASED ITSM FOR LARGE ENTERPRISES MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 6. GLOBAL CLOUD-BASED ITSM FOR SMALL & MEDIUM ENTERPRISES MARKET SHARE BY GEOG-RAPHY, 2022 VS 2030 (%)
• 7. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY INDUSTRY VERTICAL, 2022 VS 2030 (%)
• 8. GLOBAL CLOUD-BASED ITSM IN IT & TELECOMMUNICATION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 9. GLOBAL CLOUD-BASED ITSM IN HEALTHCARE MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 10. GLOBAL CLOUD-BASED ITSM IN MANUFACTURING MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 11. GLOBAL CLOUD-BASED ITSM IN RETAIL MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 12. GLOBAL CLOUD-BASED ITSM IN EDUCATION MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 13. GLOBAL CLOUD-BASED ITSM IN OTHER INDUSTRY MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 14. GLOBAL CLOUD-BASED ITSM MARKET SHARE BY GEOGRAPHY, 2022 VS 2030 (%)
• 15. US CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 16. CANADA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 17. UK CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 18. FRANCE CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 19. GERMANY CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 20. ITALY CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 21. SPAIN CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 22. REST OF EUROPE CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 23. INDIA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 24. CHINA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 25. JAPAN CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 26. SOUTH KOREA CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 27. REST OF ASIA-PACIFIC CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)
• 28. REST OF THE WORLD CLOUD-BASED ITSM MARKET SIZE, 2022-2030 ($ MILLION)