SYNOPSIS:
This report examines the viewer journey for accessing desired video content across broadcast, traditional pay-TV and the many over-the-top (OTT) streaming video service models, including SVOD, AVOD/FAST, TVOD and vMVPD (streaming TV) services. Included is research that analyzes how households view content, how households prioritize and spend money, and how decisions are made to pay for some services over others. This study draws from Parks Associates' Q3 2023 survey of 8,000 U.S. internet households. The survey is demographically representative of US internet households, with quotas for age, income, gender, and educational attainment.
SAMPLE VIEW
Key questions addressed:
- 1) How are households signing up for their streaming subscriptions? Why do households subscribe to certain services over others?
- 2) On what devices do households consume video, and what type of services do households watch on various device?
- 3) When viewers first sit to find something to watch, what steps do they take?
- 4) How does the viewer journey differ when a household wants to watch a TV show or movie versus live sports or news?
- 5) How easy or hard is it for households to find something to watch? What is the discovery experience like?
ANALYST INSIGHT:
"The viewer journey continues to evolve. A once manageable process of watching video curated from a single source is now a source of frustration due to an overwhelming amount of content from which to choose, spread out across numerous services and platforms, and ever changing." - Sarah Lee, Research Analyst, Parks Associates.
Table of Contents
Survey Methodology and Definitions
- Key Terms and Definitions
- Pay-TV Definitions and Categorization
- Video Services Ecosystem
Executive Summary
- Reasons for Using OTT Service
- Reasons for Using a Service by Top Services
- Video Consumption on All Devices
- Method to Find Video Contents to Watch
- Discovery Method of Watching Video Contents
- Monthly Spending by Agreement Towards Streaming Attitudes
- Average Among OTT Subscribers
- OTT Churn by Streaming Experience
Overall Outlook: Streaming Adoption
- Penetration of Traditional vs. OTT Video Services
- Pay-TV & OTT Service Subscription Trend
- Pay-TV* and OTT Service Subscription Mix
- Number of OTT Service Subscriptions
- Average Number of OTT Service Subscriptions
- Number of OTT Service Subscriptions by Income
- Number of OTT Service Subscriptions by Children at Home
- Avg Number of OTT Services Across Business Models
- Major OTT Subscription Tier
- Platforms for Watching Social/User Generated Content
- Method of Subscribing to vMVPD Services
- Method of Subscribing to OTT Services
- Method of Subscribing Streaming TV Services by Services
Viewing Consumption: Devices and Services
- Reasons for Using OTT Service
- Reasons for Using a Service by Top Services
- Reasons for Using a Service by Other OTT Services
- Use of Devices for Video of Any Kind in the Past 30 Days
- Use of Devices for Video in the Past 30 Days by Age Groups
- Total Average Video Consumption by Platforms
- Video Consumption on All Devices
- Video Consumption on TV Set
- Video Consumption on a Mobile Phone
- Video Consumption on Tablet
- Video Consumption on Computer
- Genres of Online Content Viewed
First Choice and Steps
- Viewing Path to Content To Video on a TV
- First Choice for Watching TV and Movies on TV
- First Choice for Watching Live Sports on TV
- First Choice for Watching Live News on TV
- First Step When Finding Something New to Watch
- First Sources for Video Content on Connected TV Devices
Discovery and Experience
- Method to Find Video Contents to Watch
- Discovery Method of Watching Video Contents
- Discovery Method of Watching Video Contents by First Sources for Video Contents
- Monthly Spending by Agreement Towards Streaming Attitudes
- Average Among OTT and vMVPD Subscribers
- Viewing Experience with Ad-Based OTT Services
- Viewing Experience with Live Sports Events
Churn
- OTT Subscriber Churn
- OTT Service Retention Incentives
- OTT Churn by Streaming Experience
Appendix