市場佔有率與預測:IT運用聊天機器人，2023～2028年，世界規模(雙報告綁定套裝)

該產品包括兩份報告:市場佔有率與市場預測

市場佔有率

Quadrant Knowledge Solutions 透露，預計到 2028 年，IT 營運聊天機器人市場的複合年增長率將達到 20.12%。聊天機器人透過電腦程式模擬和處理人類的口頭和書面對話，使人類能夠與數位設備互動。用於 IT 營運的聊天機器人是使用人工智慧 (AI)、機器學習 (ML) 模型和自然語言處理 (NLP) 來理解和回應人類對話的電腦解決方案。用於 IT 營運的聊天機器人是對話式 AI 平台的用例之一，它允許公司透過文字和語音交互，透過類似人類的對話來自動化 IT 團隊的雜務。透過有效部署聊天機器人，IT 營運團隊可以提高幫助台票證避免率、增加平均修復時間 (MTTR)、處理請求管理以及對設備和應用程式進行故障排除。

Quadrant Knowledge Solutions 將IT 營運聊天機器人定義為 "旨在透過提供即時幫助、問題解決、警報管理、確保網路安全、從互動中學習以及提供多通路可訪問性的人工智慧解決方案來簡化IT支援流程" 。

市場預測說明

根據 Quadrant Knowledge Solutions 的數據，到 2028 年，IT 營運聊天機器人市場的複合年增長率預計將達到 20.42%。 GPT-3 和 PaLM 等生成式 AI 模型的出現為增強聊天機器人開闢了新的可能性，特別是在 IT 營運支援等複雜用例中。透過產生真實合理的內容，生成式人工智慧可以實現更智慧的對話。生成式人工智慧有望成為 IT 營運管理的催化劑，因為它允許聊天機器人超越固定知識庫的回應範圍。與生成模型整合的聊天機器人可以理解上下文，提出明確的問題，並透過基於可用數據生成新的文字和內容來提供答案。這可以大大提高聊天機器人回應員工複雜而敏感的 IT 支援查詢的能力。以前的聊天機器人很難在狹窄的用例之外進行對話，而生成式人工智慧可以擴大其範圍，以涵蓋員工可能面臨的各種 IT 問題。課題包括針對利基 IT 術語和問題訓練產生模型，以及過濾掉潛在的不準確和不適當的內容。儘管在不久的將來，生成式人工智慧可能無法完全自動化需要人工判斷的複雜IT 對話，但它將增強人類代理的能力，而聊天機器人將處理大多數常規IT 支援查詢。提高生產力和成本。這顯示出增強聊天機器人 IT 營運能力並改變未來幾年 IT 服務台運作方式的巨大潛力。

目錄

Market Share:

第1章 摘要整理

• 主要調查結果
• 主要預測
• 主要趨勢
• 市場概要

第2章 市場概要

• 市場定義和範圍
• 影響市場的主要原因
• 促進因素與阻礙因素

第3章 全球市場佔有率分析

• 全球IT運用聊天機器人市場佔有率分析

第4章 市場佔有率分析

• 市場佔有率:各地區
• 市場佔有率:世界
• 市場佔有率:美國
• 市場佔有率:加拿大
• 市場佔有率:南美
• 市場佔有率:西歐
• 市場佔有率:中東歐
• 市場佔有率:中東·非洲
• 市場佔有率:中國
• 市場佔有率:亞太地區(日本·中國以外)
• 市場佔有率:各業界
• 市場佔有率:媒體&娛樂
• 市場佔有率:零售
• 市場佔有率:BFSI
• 市場佔有率:旅遊、飯店
• 市場佔有率:教育
• 市場佔有率:公共部門
• 市場佔有率:醫療保健·生命科學
• 市場佔有率:汽車
• 市場佔有率:食品和飲料
• 市場佔有率:各部署類型
• 市場佔有率:內部部署
• 市場佔有率:雲端
• 市場佔有率:各客戶類型
• 市場佔有率:中小企業
• 市場佔有率:大企業
• 市場佔有率:企業

第5章 企業簡介

• 公司概要
• 分析師的觀點與分析

第6章 附錄

• 調查手法

Market Forecast:

第1章 摘要整理

• 主要調查結果
• 主要預測
• 主要趨勢
• 市場概要

第2章 市場概要

• 市場定義和範圍
• 影響市場的主要原因
• 促進因素與阻礙因素

第3章 市場預測分析

• 市場預測:各地區
• 市場預測:世界
• 市場預測:美國
• 市場預測:加拿大
• 市場預測:南美
• 市場預測:西歐
• 市場預測:中東歐
• 市場預測:中東·非洲
• 市場預測:中國
• 市場預測:亞太地區(日本·中國以外)
• 市場預測:日本
• 市場展望:各業界
• 市場預測:媒體&娛樂
• 市場預測:零售
• 市場預測:BFSI
• 市場預測:旅遊&飯店
• 市場預測:教育
• 市場預測:公共部門
• 市場預測:醫療保健&生命科學
• 市場預測:汽車
• 市場預測:食品和飲料
• 市場預測:各部署類型
• 市場預測:內部部署
• 市場預測:雲端
• 市場預測:各客戶類型
• 市場預測:中小企業
• 市場預測:各規模
• 市場預測:企業

第4章 企業簡介

• 公司概要
• 分析師的觀點與分析

第5章 附錄

• 調查手法

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations Market is Projected to Register a CAGR of 20.12% by 2028. A chatbot simulates and processes spoken and written human conversations via a computer program, enabling humans to interact with digital devices. Chatbots for IT operations are computer solutions that understand and respond to human conversations using artificial intelligence (AI), machine learning (ML) models, and natural language processing (NLP). The chatbot for IT operations is one of the use cases of conversational AI platforms that allow organizations to automate IT teams' mundane tasks in a human-like conversation through text or voice interactions. By implementing chatbots effectively, IT operation teams can increase helpdesk ticket deflection and MTTR (mean time to repair), handle request management, and perform device/application troubleshooting.

Quadrant Knowledge Solutions defines chatbots for IT operations 'as AI-powered solutions designed to streamline IT support processes by offering real-time assistance, resolving issues, managing alerts, ensuring cybersecurity, learning from interactions, and providing multi-channel accessibility'.

Market Forecast Description:

Quadrant Knowledge Solutions Reveals that Chatbots for IT Operations market Projected to Register a CAGR of 20.42% by 2028. The emergence of generative AI models such as GPT-3 and PaLM has opened new possibilities for enhancing chatbots, especially for complex use cases such as IT operations support. By generating realistic and reasonable content, generative AI can enable more intelligent conversations. Generative AI will be a catalyst for IT operations management as it will enable chatbots to go beyond just responding from a fixed knowledge base. Chatbots integrated with generative models can understand context, ask clarifying questions, and provide answers by generating new text and content based on available data. This can significantly improve chatbots' ability to handle complex and nuanced IT support queries from employees. Where earlier chatbots struggled with conversations beyond narrow use cases, generative AI can expand the scope to cover a wider variety of IT issues employees may face. The challenges include training generative models on niche IT terminology and issues and filtering out potential inaccuracies or inappropriate content. Generative AI may not fully automate complex IT conversations requiring human judgment in the near future, but by augmenting human agents and allowing chatbots to handle an increasing portion of routine IT support queries, generative AI can drive significant productivity and cost gains. This indicates its sizeable potential to enhance the capabilities of chatbots targeted for IT operations and transform how IT service desks operate in the coming years.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

• Global DTO Market Share Analysis

Chapter 04: Market Share Analysis

• Market Share by Region
• Market Share Worldwide
• Market Share USA
• Market Share Canada
• Market Share Latin America
• Market Share Western Europe
• Market Share Central & Eastern Europe
• Market Share Middle East & Africa
• Market Share China
• Market Share APAC Ex Japan & China
• Market Share Japan
• Market Share by Industry Verticals
• Market Share by Media & Entertainment
• Market Share by Retail
• Market Share by BFSI
• Market Share by Travel & Hospitality
• Market Share by Education
• Market Share by Public Sector
• Market Share by Healthcare & Life Science
• Market Share by Automotive
• Market Share by Food & Beverage
• Market Share by Deployment Type
• Market Share by Deployment Type: On prem
• Market Share by Deployment Type: Cloud
• Market Share by Customer Type
• Market Share by SMB
• Market Share by Large
• Market Share by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Forecast Analysis

• Market Forecast by Region
• Market Forecast Global
• Market Forecast USA
• Market Forecast Canada
• Market Forecast Latin America
• Market Forecast Western Europe
• Market Forecast Central & Eastern Europe
• Market Forecast Middle East & Africa
• Market Forecast China
• Market Forecast APAC Ex Japan & China
• Market Forecast Japan
• Market Forecast by Industry Verticals
• Market Forecast by Media & Entertainment
• Market Forecast by Retail
• Market Forecast by BFSI
• Market Forecast by Travel & Hospitality
• Market Forecast by Education
• Market Forecast by Public Sector
• Market Forecast by Healthcare & Life Science
• Market Forecast by Automotive
• Market Forecast by Food & Beverage
• Market Forecast by Deployment Type
• Market Forecast by Deployment Type: On prem
• Market Forecast Deployment Type: Cloud
• Market Forecast by Customer Type
• Market Forecast by SMB
• Market Forecast by Large
• Market Forecast by Enterprise

Chapter 04: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 05: Appendix

• Research Methodologies

LIST OF FIGURES

Market Share:

• Fig. 1 Market Share of Chatbots for IT Operations Worldwide, 2023
• Fig. 2 Market Share of Chatbots for IT Operations USA, 2023
• Fig. 3 Market Share of Chatbots for IT Operations Canada, 2023
• Fig. 4 Market Share of Chatbots for IT Operations Latin America, 2023
• Fig. 5 Market Share of Chatbots for IT Operations Western Europe, 2023
• Fig. 6 Market Share of Chatbots for IT Operations Central & Eastern Europe, 2023
• Fig. 7 Market Share of Chatbots for IT Operations Middle East & Africa, 2023
• Fig. 8 Market Share of Chatbots for IT Operations Asia excluding Japan and China, 2023
• Fig. 9 Market Share of Chatbots for IT Operations Japan, 2023
• Fig. 10 Market Share of Chatbots for IT Operations China, 2023
• Fig. 11 Market Share of Chatbots for IT Operations IT & Telecom Industry, 2023
• Fig. 12 Market Share of Chatbots for IT Operations Banking & Financial Services Industry, 2023
• Fig. 13 Market Share of Chatbots for IT Operations Insurance Industry, 2023
• Fig. 14 Market Share of Chatbots for IT Operations Healthcare Industry, 2023
• Fig. 15 Market Share of Chatbots for IT Operations Government & Public Sector, 2023
• Fig. 16 Market Share of Chatbots for IT Operations Retail & eCommerce, 2023
• Fig. 17 Market Share of Chatbots for IT Operations Manufacturing, 2023
• Fig. 18 Market Share of Chatbots for IT Operations Hospitality, 2023
• Fig. 19 Market Share of Chatbots for IT Operations On-premises Deployment, 2023
• Fig. 20 Market Share of Chatbots for IT Operations Cloud Deployment, 2023
• Fig. 21 Market Share of Chatbots for IT Operations SMB Customers, 2023
• Fig. 22 Market Share of Chatbots for IT Operations Large Customers, 2023
• Fig. 23 Market Share of Chatbots for IT Operations Enterprise Customers, 2023

Market Forecast:

• Fig. 1 Market Forecast of Chatbots for IT Operations Worldwide, 2024-2028
• Fig. 2 Market Forecast of Chatbots for IT Operations USA, 2024-2028
• Fig. 3 Market Forecast of Chatbots for IT Operations Canada, 2024-2028
• Fig. 4 Market Forecast of Chatbots for IT Operations Latin America, 2024-2028
• Fig. 5 Market Forecast of Chatbots for IT Operations Western Europe, 2024-2028
• Fig. 6 Market Forecast of Chatbots for IT Operations Central & Eastern Europe, 2024-2028
• Fig. 7 Market Forecast of Chatbots for IT Operations Middle East & Africa, 2024-2028
• Fig. 8 Market Forecast of Chatbots for IT Operations Asia excluding Japan and China, 2024-2028
• Fig. 9 Market Forecast of Chatbots for IT Operations Japan, 2024-2028
• Fig. 10 Market Forecast of Chatbots for IT Operations China, 2024-2028
• Fig. 11 Market Forecast of Chatbots for IT Operations IT & Telecom Industry, 2024-2028
• Fig. 12 Market Forecast of Chatbots for IT Operations Banking & Financial Services Industry, 2024-2028
• Fig. 13 Market Forecast of Chatbots for IT Operations Insurance Industry, 2024-2028
• Fig. 14 Market Forecast of Chatbots for IT Operations Healthcare Industry, 2024-2028
• Fig. 15 Market Forecast of Chatbots for IT Operations Government & Public Sector, 2024-2028
• Fig. 16 Market Forecast of Chatbots for IT Operations Retail & eCommerce, 2024-2028
• Fig. 17 Market Forecast of Chatbots for IT Operations Manufacturing, 2024-2028
• Fig. 18 Market Forecast of Chatbots for IT Operations Hospitality, 2024-2028
• Fig. 19 Market Forecast of Chatbots for IT Operations On-premises Deployment, 2024-2028
• Fig. 20 Market Forecast of Chatbots for IT Operations Cloud Deployment, 2024-2028
• Fig. 21 Market Forecast of Chatbots for IT Operations SMB Customers, 2024-2028
• Fig. 22 Market Forecast of Chatbots for IT Operations Large Customers, 2024-2028
• Fig. 23 Market Forecast of Chatbots for IT Operations Enterprise Customers, 2024-2028