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市場調查報告書
商品編碼
1669335

市場佔有率與預測：2023年至2028年全球客戶之聲（VoC）（2 份報告合集）

Market Share and Forecast: Voice of Customer (VoC), 2023-2028, Worldwide (Bundle of Two Reports)
出版日期: | 出版商: QKS Group | 英文 110 Pages | 商品交期: 最快1-2個工作天內

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市場佔有率說明

QKS 集團透露，到2028年，客戶之聲（VoC）市場預計將實現 17.2%的年複合成長率。

客戶之聲（VoC）平台是透過調查、社群媒體和客戶支援等各種管道系統地收集、分析和解釋客戶回饋的重要工具。這些平台提供了有關客戶偏好、期望和情緒的寶貴見解，使企業能夠做出明智的決策，以改善其產品、服務和整體客戶體驗。透過有效地傾聽客戶的意見，公司可以找出需要改進的領域，預測市場趨勢，並客製化產品以更佳滿足客戶群的需求和願望。 VoC 平台還在促進組織內部的持續改進措施、推動創新以及幫助在不斷發展的市場中保持競爭優勢方面發揮關鍵作用。此外，VoC 平台透過展示理解和解決客戶問題的承諾來建立更牢固的客戶關係，最終提高忠誠度和保留率。在當今數位時代，客戶回饋對品牌聲譽和成功有著重大影響，VoC 平台已成為企業努力保持領先並為客戶提供卓越體驗的重要工具。

市場預測說明

QKS 集團透露，到2028年，客戶之聲（VoC）市場預計將實現 17.2%的年複合成長率。

客戶之聲（VoC）平台是企業透過調查、社群媒體和客戶互動等各種管道系統地收集、分析和解釋客戶回饋的重要工具。這些平台為企業提供有關客戶偏好、需求和情緒的寶貴見解，幫助他們做出更明智的決策並改善其產品、服務和整體客戶體驗。透過傾聽客戶的意見，公司可以發現需要改進的領域，預測變化趨勢，並調整產品以更佳滿足客戶需求。在當今競爭激烈的市場環境中，VoC 平台在推動持續改進、建立更牢固的客戶關係以及最終實現商業成功方面發揮關鍵作用。

目錄

市場佔有率：

第1章 執行摘要

  • 主要調查結果
  • 關鍵預測
  • 主要趨勢
  • 市場概況

第2章 市場概覽

  • 市場定義和範圍
  • 影響市場的主要因素
  • 驅動因素和限制因素

第3章 市場分析

  • 全球 VoC 市場佔有率分析

第4章 市場佔有率分析

  • 各地區市場佔有率
  • 市場佔有率：全球
  • 市場佔有率：美國
  • 市場佔有率：加拿大
  • 市場佔有率：拉丁美洲
  • 市場佔有率：西歐
  • 市場佔有率：中歐和東歐
  • 市場佔有率：中東和非洲
  • 市場佔有率：中國
  • 市場佔有率：亞太地區（日本和中國除外）
  • 市場佔有率：日本
  • 市場佔有率：依行業
  • 市場佔有率：媒體與娛樂
  • 市場佔有率：零售
  • 市場佔有率：BFSI
  • 市場佔有率：旅遊與旅館業
  • 市場佔有率：教育
  • 市場佔有率：公共部門
  • 市場佔有率：醫療保健與生命科學
  • 市場佔有率：汽車
  • 市場佔有率：食品和飲料
  • 市場佔有率：依部署類型
  • 市場佔有率：本地
  • 市場佔有率：雲端運算
  • 市場佔有率：依客戶類型
  • 市場佔有率：中小型企業
  • 市場佔有率：大公司
  • 市場佔有率：企業

第5章 公司簡介

  • 公司簡介
  • 分析師的觀點與分析

第6章 附錄

  • 研究方法

市場預測：

第1章 執行摘要

  • 主要調查結果
  • 關鍵預測
  • 主要趨勢
  • 市場概況

第2章 市場概覽

  • 市場定義和範圍
  • 影響市場的主要因素
  • 驅動因素和限制因素

第3章 市場分析

  • 全球VoC市場預測分析

第4章 市場預測分析

  • 市場預測：依地區
  • 市場預測：全球
  • 市場預測：美國
  • 市場預測：加拿大
  • 市場預測：拉丁美洲
  • 市場預測：西歐
  • 市場預測：中歐與東歐
  • 市場預測：中東與非洲
  • 市場預測：中國
  • 市場預測：亞太地區（日本和中國除外）
  • 市場預測：日本
  • 市場預測：依行業
  • 市場預測：媒體與娛樂
  • 市場預測：零售
  • 市場預測：BFSI
  • 市場預測：旅遊與旅館業
  • 市場預測：教育
  • 市場預測：公共部門
  • 市場預測：醫療保健與生命科學
  • 市場預測：汽車
  • 市場預測：食品和飲料
  • 市場預測：依部署類型
  • 市場預測：本地
  • 市場預測：雲端
  • 市場預測：依客戶類型
  • 市場預測：中小企業
  • 市場預測：大型企業
  • 市場預測：企業

第5章 公司簡介

  • 公司簡介
  • 分析師的觀點與分析

第6章 附錄

  • 研究方法
Product Code: QKS-02514

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as vital tools for organizations to systematically gather, analyze, and interpret feedback from their customers across a multitude of channels such as surveys, social media, and customer support interactions. These platforms provide valuable insights into customer preferences, expectations, and sentiments, enabling businesses to make informed decisions and enhance their products, services, and overall customer experiences. By effectively listening to the voice of the customer, organizations can identify areas for improvement, anticipate market trends, and tailor their offerings to better meet the needs and desires of their customer base. VoC platforms also play a crucial role in fostering continuous improvement initiatives within organizations, helping to drive innovation and maintain competitiveness in the ever-evolving marketplace. Furthermore, VoC platforms facilitate stronger customer relationships by demonstrating a commitment to understanding and addressing customer concerns, ultimately leading to increased loyalty and retention. In today's digital age, where customer feedback can greatly influence brand reputation and success, VoC platforms have become indispensable tools for businesses striving to stay ahead and deliver exceptional experiences to their customers.

Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."

Market Forecast Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as essential tools for organizations to systematically capture, analyze, and interpret customer feedback across various channels such as surveys, social media, and customer interactions. These platforms enable businesses to gain valuable insights into customer preferences, needs, and sentiments, empowering them to make informed decisions and enhance products, services, and overall customer experiences. By listening to the voice of the customer, organizations can identify areas for improvement, anticipate changing trends, and tailor their offerings to better meet customer demands. VoC platforms play a crucial role in driving continuous improvement, fostering stronger customer relationships, and ultimately, achieving business success in today's competitive market landscape.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Analysis

  • Global VoC Market Share Analysis

Chapter 04: Market Share Analysis

  • Market Share by Region
  • Market Share Worldwide
  • Market Share USA
  • Market Share Canada
  • Market Share Latin America
  • Market Share Western Europe
  • Market Share Central & Eastern Europe
  • Market Share Middle East & Africa
  • Market Share China
  • Market Share APAC Ex Japan & China
  • Market Share Japan
  • Market Share by Industry Verticals
  • Market Share by Media & Entertainment
  • Market Share by Retail
  • Market Share by BFSI
  • Market Share by Travel & Hospitality
  • Market Share by Education
  • Market Share by Public Sector
  • Market Share by Healthcare & Life Science
  • Market Share by Automotive
  • Market Share by Food & Beverage
  • Market Share by Deployment Type
  • Market Share by Deployment Type: On prem
  • Market Share by Deployment Type: Cloud
  • Market Share by Customer Type
  • Market Share by SMB
  • Market Share by Large
  • Market Share by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Analysis

  • Global VoC Market Forecast Analysis

Chapter 04: Market Forecast Analysis

  • Market Forecast by Region
  • Market Forecast Global
  • Market Forecast USA
  • Market Forecast Canada
  • Market Forecast Latin America
  • Market Forecast Western Europe
  • Market Forecast Central & Eastern Europe
  • Market Forecast Middle East & Africa
  • Market Forecast China
  • Market Forecast APAC Ex Japan & China
  • Market Forecast Japan
  • Market Forecast by Industry Verticals
  • Market Forecast by Media & Entertainment
  • Market Forecast by Retail
  • Market Forecast by BFSI
  • Market Forecast by Travel & Hospitality
  • Market Forecast by Education
  • Market Forecast by Public Sector
  • Market Forecast by Healthcare & Life Science
  • Market Forecast by Automotive
  • Market Forecast by Food & Beverage
  • Market Forecast by Deployment Type
  • Market Forecast by Deployment Type: On prem
  • Market Forecast Deployment Type: Cloud
  • Market Forecast by Customer Type
  • Market Forecast by SMB
  • Market Forecast by Large
  • Market Forecast by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

LIST OF FIGURES

Market Share:

  • Fig. 1 Market Share of Voice of Customer (VoC) Worldwide, 2023
  • Fig. 2 Market Share of Voice of Customer (VoC) USA, 2023
  • Fig. 3 Market Share of Voice of Customer (VoC) Canada, 2023
  • Fig. 4 Market Share of Voice of Customer (VoC) Latin America, 2023
  • Fig. 5 Market Share of Voice of Customer (VoC) Western Europe, 2023
  • Fig. 6 Market Share of Voice of Customer (VoC) Central & Eastern Europe, 2023
  • Fig. 7 Market Share of Voice of Customer (VoC) Middle East & Africa, 2023
  • Fig. 8 Market Share of Voice of Customer (VoC) Asia excluding Japan and China, 2023
  • Fig. 9 Market Share of Voice of Customer (VoC) Japan, 2023
  • Fig. 10 Market Share of Voice of Customer (VoC) China, 2023
  • Fig. 11 Market Share of Voice of Customer (VoC) IT & Telecom Industry, 2023
  • Fig. 12 Market Share of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
  • Fig. 13 Market Share of Voice of Customer (VoC) Insurance Industry, 2023
  • Fig. 14 Market Share of Voice of Customer (VoC) Healthcare Industry, 2023
  • Fig. 15 Market Share of Voice of Customer (VoC) Government & Public Sector, 2023
  • Fig. 16 Market Share of Voice of Customer (VoC) Retail & eCommerce, 2023
  • Fig. 17 Market Share of Voice of Customer (VoC) Manufacturing, 2023
  • Fig. 18 Market Share of Voice of Customer (VoC) Hospitality, 2023
  • Fig. 19 Market Share of Voice of Customer (VoC) On-premises Deployment, 2023
  • Fig. 20 Market Share of Voice of Customer (VoC) Cloud Deployment, 2023
  • Fig. 21 Market Share of Voice of Customer (VoC) SMB Customers, 2023
  • Fig. 22 Market Share of Voice of Customer (VoC) Large Customers, 2023
  • Fig. 23 Market Share of Voice of Customer (VoC) Enterprise Customers, 2023

Market Forecast:

  • Fig. 1 Market Forecast of Voice of Customer (VoC) Worldwide, 2024-2028
  • Fig. 2 Market Forecast of Voice of Customer (VoC) USA, 2024-2028
  • Fig. 3 Market Forecast of Voice of Customer (VoC) Canada, 2024-2028
  • Fig. 4 Market Forecast of Voice of Customer (VoC) Latin America, 2024-2028
  • Fig. 5 Market Forecast of Voice of Customer (VoC) Western Europe, 2024-2028
  • Fig. 6 Market Forecast of Voice of Customer (VoC) Central & Eastern Europe, 2024-2028
  • Fig. 7 Market Forecast of Voice of Customer (VoC) Middle East & Africa, 2024-2028
  • Fig. 8 Market Forecast of Voice of Customer (VoC) Asia excluding Japan and China, 2024-2028
  • Fig. 9 Market Forecast of Voice of Customer (VoC) Japan, 2024-2028
  • Fig. 10 Market Forecast of Voice of Customer (VoC) China, 2024-2028
  • Fig. 11 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024-2028
  • Fig. 12 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2024-2028
  • Fig. 13 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024-2028
  • Fig. 14 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024-2028
  • Fig. 15 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024-2028
  • Fig. 16 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024-2028
  • Fig. 17 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024-2028
  • Fig. 18 Market Forecast of Voice of Customer (VoC) Hospitality, 2024-2028
  • Fig. 19 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024-2028
  • Fig. 20 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024-2028
  • Fig. 21 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024-2028
  • Fig. 22 Market Forecast of Voice of Customer (VoC) Large Customers, 2024-2028
  • Fig. 23 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024-2028