全球託管專用小交換機市場規模、佔有率、成長分析，依組成部分（解決方案、服務）、組織規模（大型企業、中小企業）、垂直行業（BFSI、醫療保健）- 2024-2031 年行業預測

2022 年全球託管專用小型交換器市場規模為 892 億美元，預計將從 2023 年的 999 億美元成長到 2031 年的 2,473.6 億美元，預測期（2024-2031 年）複合CAGR為 12%。

由於雲端技術的廣泛採用，託管 PBX 系統的廣泛採用經歷了顯著的激增。改善合規性措施的吸引力，加上雲端基礎架構提供的固有可擴展性，顯著提高了使用者對 PBX 解決方案的使用率。這種技術進步的整合不僅保證了靈活性的提高，而且還滿足了不斷變化的合規性需求，從而推動了託管 PBX 系統採用的顯著成長。

目錄

執行摘要

• 市場概況
• 命運之輪

研究方法論

• 資訊採購
• 二手和主要資料來源
• 市場規模估計
• 市場假設與限制

母公司市場分析

• 市場概況
• 市場規模
• 市場動態
  • 促進要素
  • 機會
  • 限制
  • 課題

主要市場洞察

• 技術分析
• 定價分析
• 供應鏈分析
• 價值鏈分析
• 市場生態系統
• 智慧財產權分析
• 貿易分析
• 啟動分析
• 原料分析
• 創新矩陣
• 管道產品分析
• 總體經濟指標
• 頂級投資分析
• 成功的關鍵因素
• 競爭程度

市場動態與展望

• 市場動態
  • 促進要素
  • 機會
  • 限制
  • 課題
• 監管環境
• 波特分析
• 對未來顛覆的特別見解

全球託管專用小交換機市場（依組成部分）

• 市場概況
• 解決方案
• 服務
• 網路服務
• 安保服務
• 託管服務

依組織規模分類的全球託管專用小交換市場

• 市場概況
• 大型企業
• 中小企業

依垂直行業分類的全球託管專用分支交換市場

• 市場概況
• BFSI
• 衛生保健
• 政府
• 零售
• 製造業
• 其他

依地區分類的全球託管專用小交換機市場規模

• 市場概況
• 北美洲
  • 美國
  • 加拿大
• 歐洲
  • 德國
  • 西班牙
  • 法國
  • 英國
  • 歐洲其他地區
• 亞太地區
  • 中國
  • 印度
  • 日本
  • 韓國
  • 亞太其他地區
• 拉丁美洲
  • 巴西
  • 拉丁美洲其他地區
• 中東和非洲 (MEA)
  • 海灣合作理事會國家
  • 南非
  • MEA 的其餘部分

競爭格局

• 前 5 名企業比較
• 2021 年關鍵參與者的市場定位
• 主要市場參與者所採取的策略
• 最佳制勝策略
• 近期市集活動
• 主要公司市佔率（%），2021年

主要公司簡介

• 3CX
• 8x8, Inc.
• AT&T, Inc.
• Avaya, Inc.
• BT Group
• BullsEye Telecom
• CenturyLink, Inc.
• Cisco Systems, Inc.
• Comcast Corporation
• Datavo
• Megapath (Fusion Connect, Inc.)
• Mitel Networks Corporation
• NEC Corporation
• NexGen Technology Group
• NovoLink Communications, Inc.
• OneConnect Services, Inc.
• Ozonetel, Plantronics, Inc.
• RingCentral, Inc.
• TPx Communications, Inc.

Global Hosted Private Branch Exchange Market size was valued at USD 89.2 billion in 2022 and is poised to grow from USD 99.90 billion in 2023 to USD 247.36 billion by 2031, growing at a CAGR of 12% in the forecast period (2024-2031).

The widespread adoption of hosted PBX systems has experienced a remarkable surge thanks to the widespread embrace of cloud technology. The appeal of improved compliance measures, combined with the inherent scalability provided by cloud infrastructure, has significantly boosted the utilization of PBX solutions among users. This integration of technological advancements not only guarantees increased flexibility but also addresses evolving compliance needs, thereby driving significant growth in the adoption of hosted PBX systems.

Top-down and bottom-up approaches were used to estimate and validate the size of the Hosted Private Branch Exchange Market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Hosted Private Branch Exchange Market Segmental Analysis

The global hosted private branch exchange market is segmented on the basis of component, organization size, industry verticals and region. Based on component the market is segmented as, solution, service, network service, security service, managed service. Based on organization size the market is segmented as, large enterprises, SMEs. Based on industry verticals the market is segmented as, BFSI, healthcare, government, retail, manufacturing, others. Based on region the market is segmented as, North America, Europe, Asia Pacific, Latin America.

Drivers of the Hosted Private Branch Exchange Market

Amidst the evolving landscape of global banking post the financial crisis, there has been a notable shift in dynamics. Regulatory reforms, tightening frameworks, and heightened scrutiny worldwide have underscored the need for stricter compliance across markets. Concurrently, there has been a discernible pivot towards prioritizing customer experience as the foremost distinguishing factor in banking services. Moreover, global capital flows have demonstrated a clear redirection, favoring emerging markets.

Restraints in the Hosted Private Branch Exchange Market

The certain challenges hinder the seamless operation of hosted private branch exchange (PBX) systems, particularly in regions grappling with unreliable internet access or limited bandwidth. The stability and reliability of these systems are fundamentally contingent upon a stable internet connection, making irregular or restricted access a significant obstacle.

Market Trends of the Hosted Private Branch Exchange Market

One prominent market trend is the increasing demand for enhanced mobility solutions within enterprises, driving a significant uptick in the adoption of hosted PBX systems. These platforms effectively address mobility challenges by providing businesses with intuitive control panels for managing their phone systems. This accessibility empowers organizations to efficiently configure, monitor, and adjust their communication networks as needed.

Table of Contents

Executive Summary

• Market Overview
• Wheel of Fortune

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Parent Market Analysis

• Market Overview
• Market Size
• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges

Key Market Insights

• Technology Analysis
• Pricing Analysis
• Supply Chain Analysis
• Value Chain Analysis
• Ecosystem of the Market
• IP Analysis
• Trade Analysis
• Startup Analysis
• Raw Material Analysis
• Innovation Matrix
• Pipeline Product Analysis
• Macroeconomic Indicators
• Top Investment Analysis
• Key Success Factor
• Degree of Competition

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Regulatory Landscape
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers
• Skyquest Special Insights on Future Disruptions
  • Political Impact
  • Economic Impact
  • Social Impact
  • Technical Impact
  • Environmental Impact
  • Legal Impact

Global Hosted Private Branch Exchange Market by Component

• Market Overview
• Solution
• Service
• Network Service
• Security Service
• Managed Service

Global Hosted Private Branch Exchange Market by Organization Size

• Market Overview
• Large Enterprises
• SMEs

Global Hosted Private Branch Exchange Market by Industry Verticals

• Market Overview
• BFSI
• Healthcare
• Government
• Retail
• Manufacturing
• Others

Global Hosted Private Branch Exchange Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2021
• Strategies Adopted by Key Market Players
• Top Winning Strategies
  • By Development
  • By Company
  • By Year
• Recent Activities in the Market
• Key Companies Market Share (%), 2021

Key Company Profiles

• 3CX
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• AT&T, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BullsEye Telecom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CenturyLink, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comcast Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Datavo
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Megapath (Fusion Connect, Inc.)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Mitel Networks Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NexGen Technology Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NovoLink Communications, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• OneConnect Services, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ozonetel, Plantronics, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TPx Communications, Inc.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments