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市場調查報告書

商品編碼

1596869

聊天機器人市場規模、佔有率、成長分析、按產品、按類型、按機器人通訊、按管道整合、按業務功能、按行業、按地區 - 產業預測，2024-2031年

Chatbot Market Size, Share, Growth Analysis, By Offering, By Type, By Bot Communication, By Channel Integration, By Business Function, By Vertical, By Region - Industry Forecast 2024-2031

出版日期: 2024年11月18日 | 出版商:

SkyQuest | 英文 276 Pages | 商品交期: 3-5個工作天內

價格

簡介目錄

2022年全球聊天機器人市場規模為41億美元，預計從2023年的49.2億美元成長到2031年的246.4億美元，在預測期（2024-2031年）將以23.91%的複合年成長率成長。

由於人工智慧（AI）和自然語言處理（NLP）技術的日益融合，全球聊天機器人市場將保持強勁，這使得聊天機器人能夠有效地解釋用戶的詢問並以對話方式回應。 Facebook Messenger、WhatsApp 和微信等流行通訊平台的激增進一步推動了這種擴張，企業正在利用聊天機器人更動態地與客戶互動。作為一種經濟高效的客戶支援選項，聊天機器人由於能夠在無需人工干預的情況下回應大量查詢，因此正在各行業中迅速採用。此外，越來越多的公司正在採用聊天機器人來利用客戶資料來創建客製化回應並增強個人化客戶互動。特別值得注意的是聊天機器人在醫療保健領域的應用不斷成長，提供遠端監控和用藥提醒等服務。此外，與社交媒體和電子商務平台的整合有助於個人化建議和無縫交易流程。隨著人工智慧和自然語言處理技術的不斷進步，以及對高效和個性化客戶支援的需求的增加，聊天機器人市場被定位為世界各地企業提高客戶參與和業務效率的重要解決方案，預計將出現顯著成長。

北美洲
- 美國
- 加拿大
歐洲
- 英國
- 德國
- 西班牙
- 法國
- 義大利
- 其他歐洲國家地區
亞太地區
- 中國
- 印度
- 日本
- 韓國
- 其他亞太地區
拉丁美洲
- 巴西
- 其他拉丁美洲地區
中東和非洲
- 海灣合作理事會國家
- 南非
- 其他中東/非洲

競爭資訊

前5名企業對比
主要企業市場定位（2023年）
主要市場參與者所採取的策略
近期市場趨勢
公司市場佔有率分析（2023）
主要企業簡介
- 公司簡介
- 產品系列分析
- 按細分市場分類的佔有率分析
- 收益與前一年同期比較（2021-2023）

主要企業簡介

Google（US）
Microsoft（US）
IBM（US）
AWS（US）
Baidu（China）
Oracle（US）
SAP（Germany）
OpenAI（US）
Salesforce（US）
Meta（US）
Artificial Solutions（Sweden）
[24]7.ai（US）
Kore.ai（US）
Conversica（US）
Avaamo
Haptik
Inbenta
Creative Virtual
Personetics

結論和建議

簡介目錄

Product Code: SQMIG45A2039

Global Chatbot Market size was valued at USD 4.1 billion in 2022 and is poised to grow from USD 4.92 billion in 2023 to USD 24.64 billion by 2031, growing at a CAGR of 23.91% in the forecast period (2024-2031).

The global Chatbot market is witnessing robust growth, underscored by the rising integration of artificial intelligence (AI) and natural language processing (NLP) technologies, which empower Chatbots to effectively interpret and respond to user inquiries in a conversational manner. This expansion is further fueled by the proliferation of popular messaging platforms like Facebook Messenger, WhatsApp, and WeChat, where businesses leverage Chatbots to engage with customers more dynamically. Positioned as a cost-effective alternative for customer support, Chatbots are rapidly being adopted across diverse industry verticals due to their ability to handle a high volume of inquiries without human intervention. Moreover, organizations are increasingly employing Chatbots to enhance personalized customer interactions, utilizing customer data to craft tailored responses. Particularly noteworthy is the growing application of Chatbots within the healthcare sector, providing services like remote monitoring and medication reminders. Additionally, their integration with social media and e-commerce platforms facilitates personalized recommendations and seamless transaction processes. As AI and NLP technologies continue to advance, and the need for efficient, personalized customer support intensifies, the Chatbot market is poised for substantial growth, positioning itself as a pivotal solution in enhancing customer engagement and operational efficiency for businesses worldwide.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Chatbot market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Chatbot Market Segmental Analysis

Global Chatbot Market is segmented by Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical and region. Based on Offering, the market is segmented into Solutions (Standalone, Web-based), Services, Training and Consulting, System Integration and Implementation, Support and Maintenance. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, Hybrid, Voicebots. Based on Bot Communication, the market is segmented into Text, Video, Audio/Voice. Based on Channel Integration, the market is segmented into Email and Website, Mobile Apps, Messaging Apps, Telephone/ IVR. Based on Business Function, the market is segmented into Information Technology Service Management (ITSM), Sales and Marketing, Contact Centers, Finance and Accounting, HR, Operations and Supply Chain. Based on Vertical, the market is segmented into Retail and eCommerce, Telecom, BFSI, Healthcare and Life Sciences, Media and Entertainment, Travel and Hospitality, IT and ITES, Energy and Utilities, Government and Defense, Other Verticals (Manufacturing, construction & real estate, Automotive, and education). Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Chatbot Market

The global chatbot market is being significantly bolstered by the growing demand for continuous customer support. As digital communication channels become more prevalent, consumers increasingly anticipate around-the-clock assistance. Chatbots address this expectation by offering real-time support at any hour, thereby serving as an attractive solution for businesses aiming to improve their customer service offerings. This shift towards automated, always-available customer interactions not only enhances user experience but also allows companies to optimize their human resources, further driving the adoption and expansion of chatbot technology in various sectors. The trend underscores the pivotal role chatbots play in modern customer service.

Restraints in the Global Chatbot Market

The global chatbot market faces significant restraints due to a pervasive lack of understanding regarding chatbot technology among both businesses and consumers. Even with the increasing integration of chatbots into various sectors, this limited comprehension can impede their widespread adoption and ultimately stall market growth. Many potential users may be hesitant to implement chatbot solutions if they do not grasp their benefits or functionality, leading to missed opportunities for enhanced customer engagement and streamlined operations. As a result, addressing the knowledge gap surrounding chatbot technology is crucial for overcoming these challenges and fostering a more robust market landscape.

Market Trends of the Global Chatbot Market

The Global Chatbot market is witnessing a significant upward trend driven by the escalating adoption of artificial intelligence (AI) and natural language processing (NLP) technologies. As organizations seek to enhance customer interactions and streamline operational efficiencies, the demand for advanced chatbot solutions is surging. These intelligent systems are evolving to comprehend and address intricate queries, enabling more natural and fluid conversations. This technological advancement not only improves user experience but also empowers businesses to provide personalized, 24/7 customer support, thereby fostering customer loyalty and driving revenue growth. Consequently, the market is poised for robust expansion, with continual innovations expected to shape its future trajectory.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Driver & Opportunities
- Restraints & Challenges
Porters Analysis & Impact
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Technological Advancement
Regulatory Landscape
Patent Analysis
Value Chain Analysis
Case Study Analysis
Customer & Buying Criteria Analysis
PESTEL Analysis
Macro-Economic Indicators
Startup Analysis
Market Attractiveness Index, 2023
Raw Material Analysis
Supply Chain Analysis

Global Chatbot Market Size by Offering & CAGR (2024-2031)

Market Overview
Solutions
- Standalone
- Web-based
- Messaging-based
- Other Solutions (Live chat and Videobots)
Services
- Managed Services
- Professional Services
Training and Consulting
System Integration and Implementation
Support and Maintenance

Global Chatbot Market Size by Type & CAGR (2024-2031)

Market Overview
Menu-based
Linguistic-based
Keyword Recognition-based
Contextual
Hybrid
Voice bots

Global Chatbot Market Size by Bot Communication & CAGR (2024-2031)

Market Overview
Text
Audio/Voice
Video
Images

Global Chatbot Market Size by Channel Integration & CAGR (2024-2031)

Market Overview
Email and Website
Mobile Apps
Messaging Apps
Telephone/ IVR
Others

Global Chatbot Market Size by Business Function & CAGR (2024-2031)

Market Overview
Information Technology Service Management (ITSM)
Sales and Marketing
Contact Centers
Finance and Accounting
HR
Operations and Supply Chain

Global Chatbot Market Size by Vertical & CAGR (2024-2031)

Market Overview
Retail and eCommerce
Telecom
BFSI
Healthcare and Life Sciences
Media and Entertainment
Travel and Hospitality
IT and ITES
Energy and Utilities
Government and Defense
Other Verticals (Manufacturing, construction & real estate, Automotive, and education)

Global Chatbot Market Size & CAGR (2024-2031)

North America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- US
- Canada
Europe, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
Latin America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- Brazil
- Rest of Latin America
Middle East & Africa, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2023
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

Google (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Microsoft (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
AWS (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Baidu (China)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Oracle (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
SAP (Germany)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
OpenAI (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Salesforce (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Meta (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Artificial Solutions (Sweden)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
[24]7.ai (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Kore.ai (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Conversica (US)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Avaamo
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Haptik
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Inbenta
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Creative Virtual
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Personetics
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments